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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Expefoence wasmooth. Only tjo.g is woth yhe extra tjo.gs offered thr typo was very small and almost hidden to press for not wanting to order extra things.

Beoordeeld met 4 van de 5 sterren

Ordering was fine but dont like all the pop ups for additional products you are not sure your order has been placed.

Beoordeeld met 4 van de 5 sterren

THe emails I have been sent have been pleasant and helpful but I need to return the product as it won’t do the job required and I am waiting instructions .I wasn’t happy but accepted a 50% refund as... Toon meer

Beoordeeld met 2 van de 5 sterren

When I placed an order for TurboDrain cleaner, after being directed to PayPal for payment and then back to the site I was asked if I wanted another 3 products (one screen at a time) yes/no. I clicked... Toon meer


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

32 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 70% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 2 van de 5 sterren

Frustrating Process…

When I placed an order for TurboDrain cleaner, after being directed to PayPal for payment and then back to the site I was asked if I wanted another 3 products (one screen at a time) yes/no. I clicked no each time but the final screen I couldn’t get passed til I clicked on it and the next screen said order complete without allowing a check of the order. I checked my PayPal account and there were an additional 3 items added ( 4 in total all listed separately). I tried then to cancel by email but was told the order had already gone to the warehouse. After 2.5 weeks and many emails later the goods arrived but when I contacted TurboDrain again for a return address I was told I could keep the goods and they would refund 25% of the total order. I declined this but still could not get a return address and after another 2 emails and offers I was finally refunded the entire total which was more than I expected to happen and I am delighted. It was a bit of a frustrating process but I must say their customer service department is excellent as replies to emails are very prompt so 2 stars for ordering process and 5 stars for customer service

6 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dont buy online from turbodrain

I boought few drain cleaners from turbodrain but after I placed the order I realised they added 3/4 extra items that I never selected .
As soon as I reliase and within. a second I cancelled the order .
The custoer care emailed me that the orrder has been placed and dispatched for shipping . Wow I was impressed they work like a flash . when I asked to share me the order number , the CC has been quite for almost a week now.
It looks like these giuys are scam .I would not reccomend anyone to buy their product .

24 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The order process is not clear and no…

The order process is not clear and no mention of postage charges. It's only once you have ordered that you get notified of charges. I tried to cancel straight after ordering but was told the order had already been dispatched...literally seconds after the order was placed, if you can believe it.
Since writing this I have received a full refund. I would still be cautious about postage and insurance fees that they add without prior notification though.

18 mei 2026
Review zonder uitnodiging
Logo Buyturbodrain

Antwoord van Buyturbodrain

Hello Martin,

Thank you for the review.

For clarity, all order details are displayed during checkout before payment is completed, including the selected currency, shipping costs, and any optional add-ons. We take all customer feedback seriously and are continuously working to improve our processes.

We are glad that your refund was successfully processed and that the situation was resolved.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Best regards,
Gemma from TurboDrain

Beoordeeld met 1 van de 5 sterren

There is no option for me to reply to…

There is no option for me to reply to Gemma but what she has written is a load of rubbish that there is no options to add on stuff and basically the customer has to agree with the order before it goes ahead. So for clarity Gemma two items were added on as your company very well know because this is how they operate they think people will accept it and not bother because you are dealing with a company outside of the UK. So I stand by my review it's a scam company.

10 mei 2026
Review zonder uitnodiging
Logo Buyturbodrain

Antwoord van Buyturbodrain

Hi there,

The experience you described is not at all what we aim for. Your feedback is extremely valuable to us and will help us improve.

After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.

If you have any further questions, don’t hesitate to reach out again.

Have a lovely rest of the day,
Gemma from TurboDrain

Beoordeeld met 1 van de 5 sterren

Absolutely awful

Didnt confirm the order but it went thtough anyway and added on a warranty that I didnt press, when I saw this order was confirmed via email I immediately wrote to cancel only 10 minutes after I supposedly ordered it. I received a reply instantly to say item already shipped, which I highly doubt. Kept on emailing to say I didnt want didnt order but got no where because they say I must return it. Now it says product delivered so back to more emails and they are unable to send me photo evidence of this "delivery " that obviously hasn't arrived so requesting a refund as I obviously paid the warranty but still getting no where . I will be contacting my bank to report this as fraudulent.

16 mei 2026
Review zonder uitnodiging
Logo Buyturbodrain

Antwoord van Buyturbodrain

UPDATE

Hi there,

Thank you for this information.

Your case has been escalated and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
___________________________

Hello there,

Thank you for sharing your experience with us.

For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons or additional units of the TurboDrain, must be explicitly selected and confirmed by the customer before the order is finalized.

We are eager to review your case in detail and assist you further. As we could not locate your TurboDrain order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Gemma from TurboDrain

Beoordeeld met 1 van de 5 sterren

Just tried to cancel my transaction…

Just tried to cancel my transaction with Commerce Core UAB. It's a SCAM!!! Tried to buy Turbo toilet cleaner for £12, they charged much more without me knowing, by adding other items. Shock when I saw the email confirming transaction with over £70 paid. Impossible to contact them, based in Lithuania. AVOID!

16 mei 2026
Review zonder uitnodiging
Logo Buyturbodrain

Antwoord van Buyturbodrain

Hello there,

Thank you for sharing your feedback with us.

For transparency, no upgrades or add-ons are ever added automatically to any order. All product selections must be actively chosen and authorized by the customer before checkout is completed.

We are always reachable via our customer support channels and respond to all customer inquiries. That being said, we’d like to better understand what happened with your TurboDrain order and assist you further. Since we couldn’t locate your order based on this review alone, we’ve sent a separate request for additional details.

Please take a moment to check your inbox for our message when you get the chance.

Let's keep in touch,
Gemma from TurboDrain

Beoordeeld met 5 van de 5 sterren

I have marked as 5 star due to the…

I have marked as 5 star due to the excellent communication and support that I have experienced from the team -- very friendly, professional and supportive.
I must however say, please be aware of the delivery time which took far longer than I anticipated.

13 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

BEWARE - This is a SCAM website

BEWARE - This is a SCAM website. I tried to order 7 bottles at £6.99 = £48.93. I was charged £102.93 in my bank account. DO NOT USE - YOU WILL BE RIPPED OFF!!

You have been warned !!!!

9 mei 2026
Review zonder uitnodiging
Logo Buyturbodrain

Antwoord van Buyturbodrain

Hello Simon,

We appreciate you bringing this to our attention.

For clarity, when it comes to the order, any add-ons, such as warranties, or items must be actively selected and confirmed before the order is finalized.

That said, we want to make this right. Your case has been escalated to our support team, and an agent will be in touch shortly to review the charges and discuss the next steps with you.

Please keep an eye on your inbox for our follow-up.

Kind regards,
Gemma from TurboDrain

Beoordeeld met 4 van de 5 sterren

That they are dealing outside UK

THe emails I have been sent have been pleasant and helpful but I need to return the product as it won’t do the job required and I am waiting instructions
.I wasn’t happy but accepted a 50% refund as they clearly didn’t want me to return the product for which I have no use.

8 mei 2026
Review zonder uitnodiging

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