A NIGHTMARE OF A SITE!! They randomly just change how much you can lose but don’t adjust your deposit limit. You try to get through to the player protection team and sit at number 1 in the queue for... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Always loved buzz bingo the chat hosts are so nice and I'm now loving the new live chat and quiz in the penny room also customer services have never let me down 😁
Bedrijf heeft geantwoord
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... Toon meer
Bedrijf heeft geantwoord
I Started to go to Buzz Bingo Ashmore Park about 4 years ago, And I love the place,The Staff are extremely friendly and polite and make feel like there Bingo Family. I'm always surprised and slightly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contactgegevens
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Verenigd Koninkrijk
- buzzbingo.com
4,0
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Not happy boring listening to caller going on & on wish they would get on with playing bingo
Not happy. Buzz bingo Sheffield parkway
Last week my friends account got blocked & could not play her late session she had paid for. Phone c/s they said club should have helped
This week my early was not put on & then my national wasn’t put on
Also another lady didn’t get hers on ! When she told the manager , she just said we are human & make mistakes She is not a nice person &she knew we was not happy , she should have come over to see us . Glen did refund National but that’s not the point. Me & my friend who is 80 have gone since it opened & we do not go to sit through games not playing
The promotions are poor since she came
They are only ever bothered about weekends
& who evers stupid idea it was for that dab & grab needs sacking you are killing our bingo , most staff not all are miserable
I also forgot to say card reader never works good job I had cash
To many links. Wish it would revert back to the good days can’t they see they are loosing customers
12 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Theresa,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Answered all my questions
11 maart 2026
Antwoord van Buzz Bingo
Hi there,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Kind regards,
Tia
Customer Reviews Team
Do not use buzz bingo
Do not use buzz bingo they allowed me to deposit and was unable to play anything on there site until I verify my account problem is they make it difficult to do so refusing all ID I have sent and now refuse to give my money back stay clear
9 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Paul,
I hope you’re well.
I am sorry to hear of any issues regarding your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Olivia
Customer Reviews Team
Wish I could give zero stars
Wish I could give zero stars. We came here today with my partners elderly mother , not knowing anything besides the opening times of the bingo hall. The lady was having a vape break and almost didn’t move to let us in. We asked if we could play bingo but she simply snapped and said no. When we asked why she said it’s not on and went to go back to vape. Incredibly rude and snappy. My elderly mother in law then asked politely if she could use the toilet as she struggles to hold her bladder and she refused unless she signed up to a membership . After how rude she was we simply left and won’t be returning. What was supposed to be a lovely , rare outing as a family turned into tears and almost a Toliet accident . I think the woman’s name was Jo, I really hope her vape break was worth an elderly woman in tears
8 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Chloe,
Thank you for taking the time to share your experience with us. I am truly sorry to hear of any disappointment during your visit to Buzz Bingo Scunthorpe.
It is disappointing to learn that our service did not meet your expectations and that you felt unwelcome.
We strive to provide a friendly and accommodating environment for all our guests, however as we are a gambling company we can only allow members into our clubs to ensure that we have a record of everyone in the club which would be why you were advised you do need to be a member to enter.
Please accept our sincerest apologies for any distress caused to you and your family.
We hope you might consider giving us another chance in the future to provide the enjoyable experience you were looking forward to.
Thank you again for bringing this to our attention.
Kind regards,
Tia
Customer Reviews Team
Absolutely awful visit to buzz bingo in…
Absolutely awful visit to buzz bingo in Swindon, 70% of the food menu was out of stock, pizzas were burnt with NO cheese on as they had ran out, we were only told after we paid and waited that the food wasn’t available, only to be told that we would be refunded to our cards and to pay and order again!! The staff were rude and not helpful in the slightest, the bingo caller was shouting at people for talking quietly, I’ve never experienced anything so awful at a bingo hall i definitely won’t be returning or recommending this awful place to anyone
7 maart 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Natalie,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Swindon club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Aiden,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Doncaster. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Liverpool. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
poor money prizes
3 maart 2026
Antwoord van Buzz Bingo
Good morning,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear our prize money did fall short of your expectations, we strive to provide the best prize money possible. Please do note in our clubs this can be affected by a number of conditions including admissions.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider playing with us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Jake,
Thank you so much for the fantastic review!
We’re thrilled to hear you enjoyed the hosts, the games, and the overall service.
It means a lot to us that you had such a brilliant experience.
We can’t wait to welcome you back for more fun soon!
Kind Regards,
Vicky
Customer Reviews Team
Parked on what is attached to free…
Parked on what is attached to free Wigan car park . Was fined £60 little to no signage to indicate was not council car park as you have to enter and leave by council car park entrance. Absolutely shocking . Turned out owned by Buzz - don’t deserve to be in business with this trickery . Shame on you . Update I have contacted your customer service and was told you have no control over car park . You decided to appoint them so I feel you have a moral duty to ensure adequate signage and warning on your car park which you are not doing . Have one way in and out via a free council car park is ambiguous and is designed to catch people out with heavy fines ****update I contacted your team as prompted and they told me they could do nothing as the parking was outsourced however when I paid the £60 fine the payment receipt was sent by BUZZ BINGO ! £60 for parking early on a Saturday morning the only car on the car park , no impact whatsoever on your business . Complete scam designed to catch people out who think they are parking on a free council car park .
14 februari 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Claire,
I hope you're well.
Thank you for taking the time to leave us a review for our Wigan Club.
Our car parks are handled by external companies and are only for players who are visiting us in club, if you are not a member joining us in club you are likely to receive a parking fine as outlined on the signage.
Should you wish to discuss this further please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Tia
Customer Reviews Team
This is the first time I've been to…
This is the first time I've been to buzz bingo. We went as group myself & bunch of friends. What a great night we had. We will definitely be back
25 februari 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Sandra,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Maidstone. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
What the Buzz?
This has to be the worst establishment I've ever been in. It was dirty - I mean 'crud' dirty! The bingo board on my table was so dirty & sticky I couldn't close the shutters over the numbers. There was about 20 something players in the room but 1 person won 85% of the entire evening, a bunch of people on the other side of the room messed around & continued to chat throughout so there was no staff to ask them to be quiet because the caller clearly wasn't bothered, & we ordered food & drink but had to ask where the drinks were half an hour after ordering. The flyer said £3 for the night but it was over £10 & I will never go again. I needed to have a shower after being in there! Absolutely minus out of 10!
26 februari 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Terrie,
I hope you're well. Thank you for taking the time to leave us a review for our Dover Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Friendly helpful staff.
Friendly helpful staff.
Good atmosphere
1 februari 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Dawn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Peterborough. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
My experience with BUZZ BINGO is very…
My experience with BUZZ BINGO is very positive the staff are wonderful always friendly and helpful food is cooked well and reasonably priced and of course a game of bingo where the fun begins I for one cannot fault my local club keep up the good work you do for us xx
24 februari 2026
Antwoord van Buzz Bingo
Good afternoon,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Maidstone club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Excellent site variety of gaming…
Excellent site variety of gaming features...just know your limits
6 juli 2025
Antwoord van Buzz Bingo
Hi there,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety of games possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Avoid this website it can't be trusted…
Avoid this website it can't be trusted anymore. I've deposited £50 through paysafecard and suddenly money disappeared from my account and I can't log in. Customer service lying that I'm doing something wrong and that I'm logged anyway. Also they claim there was no deposit. I sent them transaction number, my ID number and after all day and night no answer at all
20 februari 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Good Evening,
I hope you’re well.
I am sorry to hear of any issues regarding your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Olivia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi there Reece,
Thank you for taking the time to leave us a review.
I am sorry to hear your experience with us fell short of your expectations. We would value the opportunity to discuss this further so we can try to assist and make any improvements to the service we provide.
Please feel free to reach out via the 'Contact Us' page on our website so we can try to assist further.
Thank you for taking the time to provide us with your feedback.
Kind Regards,
Tia
Customer Reviews Team
I decided to return to buzz bingo after…
I decided to return to buzz bingo after years, I had to contact customer services to request reinstating account and then call gamble safe team, unfortunately I was kept in position 1 for an answer for 1 hour 50 minutes. That's absolutely no care for gambling safety there! I won't be returning if there is no care whatsoever.
If only have one person dealing with all concerns then that's an issue, if have more than one and every call takes 2 hours, then training is needed-no matter how sensitive they say in excuse.
Join Mecca Bingo instead thank you.
18 februari 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Good morning Graham,
Thank you for taking the time to leave us a review.
I am sorry to hear of any issues reaching our Player Protection team. As I am sure you can appreciate, the nature of queries they deal with can be complex meaning that there can be extended wait times.
If you do wish to reach out to our Customer Service team they will be able to look into asking the team to reach out to you directly.
Please do feel free to reach out via the Contact Us page on our website where our team would be happy to assist you further.
Thank you for taking the time to share your feedback.
Kind Regards,
Tia
Customer Reviews Team
Buzz Bingo has a New Look at Ashmore Park Wolverhampton.
I Started to go to Buzz Bingo Ashmore Park about 4 years ago, And I love the place,The Staff are extremely friendly and polite and make feel like there Bingo Family. I'm always surprised and slightly shocked how much the money can be fir some of the Bingo Games and of course go go bingo which I like to play it's really great fun 😀 and if you bring a friend its even better and more chances of having a win come in and see what you think! You will amazed, Go on have some fun and maybe a win or 2 .
17 februari 2026
Antwoord van Buzz Bingo
Hi Helen,
Thank you so much for your wonderful review!
We're thrilled to hear that you've been enjoying your visits to Buzz Bingo Ashmore Park over the past four years.
It's fantastic to know that our staff have made you feel like part of the Bingo Family. We're glad you find the games exciting and fun, especially Go Go Bingo.
Bringing a friend along for more chances to win sounds like a great idea!
We appreciate your recommendation and look forward to welcoming you back for more fun and hopefully some wins.
Kind regards,
Mark
Customer Reviews Team
Bingo online
I enjoy using online as I am now housebound and can’t get to local halls, being able to do it at home is helpful as it allows me to continue to enjoy bingo. It’s easy to use and means I can enjoy without too much worry, glad this is available.
17 februari 2026
Antwoord van Buzz Bingo
Hello Edith,
Thank you so much for your wonderful feedback!
We're thrilled to hear that our online platform is making it easier for you to enjoy bingo from the comfort of your home. It's great to know that you find it easy to use and that it brings you joy without any added worry.
Your satisfaction is our top priority, and we're glad to be able to provide a service that meets your needs.
If you have any suggestions or need assistance, feel free to reach out. Happy bingo playing!
Kind regards,
Mark
Customer Reviews Team
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