A NIGHTMARE OF A SITE!! They randomly just change how much you can lose but don’t adjust your deposit limit. You try to get through to the player protection team and sit at number 1 in the queue for... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Always loved buzz bingo the chat hosts are so nice and I'm now loving the new live chat and quiz in the penny room also customer services have never let me down 😁
Bedrijf heeft geantwoord
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... Toon meer
Bedrijf heeft geantwoord
I Started to go to Buzz Bingo Ashmore Park about 4 years ago, And I love the place,The Staff are extremely friendly and polite and make feel like there Bingo Family. I'm always surprised and slightly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contactgegevens
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Verenigd Koninkrijk
- buzzbingo.com
4,0
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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spent 25 pound in January should of got…
spent 25 pound in January should of got two stamps added to my bonus card but haven’t got them? The host on live chat was called JordanM arrogant&rude..told me my stamps will not be added because I didn’t log out online and went straight to the app? This is not the case at all because I’ve jumped from online to the app before and my stamps were added…you cross the online site off and it logs you out anyway..everyone knows this. all im asking is to add the stamps or some sort of compensation please
1 januari 2026
Antwoord van Buzz Bingo
Hi there Kallum,
I hope you’re well.
I am sorry to hear of any issues receiving our app stamper offer. Please be advised each promotional offer will have specific qualification requirements outlined within the terms.
Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Wendy,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Dundee. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi there Lesilie,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our games. It is always lovely to have a win!
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Good to look back on reviews
Good to look back on reviews. This site is a money collector for their non profit making clubs, they quite literally use the lowest rtp so they make nothing but profit all the slots are at 92% and they never payout.
6 januari 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
Like the set up of bingo and slots
Like the set up of bingo and slots. There is always someone available if u need help
27 december 2025
Antwoord van Buzz Bingo
Hi Margaret,
Thank you for your review.
It’s great to hear you are satisfied with our site and our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Good luck on the site in the future.
Kind regards,
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Good afternoon,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
This place has gone down hill so fast
This place has gone down hill so fast!
In club and online is absolutely shocking!
£60 online today for a £10 bouns back from 6 games i played. Absolute joke
And in club thats even more laughable. £10 a line £20 then full house usually people winning.
You have lost a really good player, I'll be going to club 3000 more.
31 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Paul,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi there,
I am sorry to hear that you feel you have not been lucky while playing with us.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish for us to provide you with some further information relating to how our games run. Our support team is available via the ‘Contact Us’ page, and we will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
I used to love this site until I cant…
I used to love this site until I cant deposit, I had a pocket account which I now don't bank with as they're just con artists who steal people's money, and refuse to answer emails... i lost my card, have been trying to delete the card off buzz but they want the card details.. since I don't bank with pocket anymore and they refuse to reply to emails I cant get the details of the card to confirm with buzz.. buzz wont let me add another card or pay via google pay, they wont delete the card without the card details, which is cant get a hold of, so im giving a 1 star, id give a zero if i could.. have never had anyone issue anywhere else besides buzz... shame as I did enjoy playing on buzz
18 december 2025
Antwoord van Buzz Bingo
Hi Rachel,
I hope you’re well.
I am sorry to hear of any issues updating the payment methods on your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Rude staff , Dirty club
Some of the staff are rude , not all but absolutely disgusting, The food is awful, The club is dirty it’s not cleaned one day till the next not they don’t have enough staff as they do some of them just stand around talking about the other members of staff they don’t like it’s not very professional at all , I rate it 1 star but would give it a minus if possible,There’s no point complaining to management as they won’t do anything about the staff or the club being clean , it’s not as good as Buzz bingo Wednesbury was .
27 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Mandy,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience within our Walsall club did not meet your expectations, we will always try to provide an inclusive experience for all of our customers.
I will raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
Wadsley bridge buzz bingo 27th December…
Wadsley bridge buzz bingo 27th December the website says 10 x£200 houses so thought we would give it a go when we got there they were only playing for £50 houses surely this is wrong please update your website more often so we don't get wrong information.
27 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Stephen,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Sheffield Wadsley club.
Whilst there can be a number of factors that can influence the games and prize money in club such as weather and admissions I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Scammers
Complete scam paid £75 for Xmas eve and then they changed all the games to link games, so had no chance of winning everyone in bingo hall was upset.
Won't be coming back.
24 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Jon,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Tooting club.
Whilst there can be a number of factors that can influence the games and prize money in club such as weather and admissions I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
I love the new buzz bingo,
I love the new buzz bingo,the only reason I have given 4 stars ( being disabled )is I wish they could bring any winnings to the table as they do if I win on the board's.
22 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Ann,
I hope you're well. Thank you for taking the time to leave us a review for our Clubs.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Antwoord van Buzz Bingo
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying our Buzz clubs. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
The staff at Buzz Bingo Meadow bank are…
The staff at Buzz Bingo Meadow bank are very friendly and helpful. Been a member for years.
18 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Good afternoon,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Edinburgh club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Pleasant evening out…
Nice people at Stafford always helpful food good too if you would like a snack enjoyable evening
12 december 2025
Antwoord van Buzz Bingo
Hi Rosalyn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Stafford. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
The very friendly staff and like it…
The very friendly staff and like it when they have special offers on in a afternoon not just in evenings which is what it mainly is and is cheaper in the evening than an afternoon which I think stops people going as always give free gifts away in an evening not in afternoons which is such a shame because obviously not everyone wants to go in an evening
19 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Good afternoon,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our clubs, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Steve,
I hope you're well. Thank you for taking the time to leave us a review for our Fenton club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Great Christmas party for the last time…
Great Christmas party for the last time before it closes forever next month after 30 years of fantastic memories
13 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Kathryn,
I hope you're well. Thank you for taking the time to leave us a review for our Wallsend.
I am delighted to hear you have had a five star experience with us in club! I will pass this feedback over to the team. I am sure they will love to hear your comments!
Kind regards,
Olivia
Customer Reviews Team
Friendly staff
16 december 2025
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Christine,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Lincoln. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
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