Customer Service who??? I ordered in the begining of Summer, they sent me a Mail that the Package arrived which obviously did not happen and until now there is no answer, no package but they have my... Toon meer
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Lees wat reviewers zeggen
I’ve bought a number of pieces from By Glaze by now and every single time, I just love the pieces so much, they become my everyday staples! Even when there was a fault with a stone in one of my pi... Toon meer
Bedrijf heeft geantwoord
I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful. Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue…... Toon meer
Bedrijf heeft geantwoord
I bought the coral drop earrings over 2 years ago now, and have just returned from travelling where I didn’t take them out for weeks, and despite swimming in the sea, pools and showering in them every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ByGlaze is timeless minimal jewellery that never goes out of style. All of our designs have been sustainably and ethically produced using recycled sterling silver and responsibly sourced 18k gold plating. We have created beautiful pieces that not only empower women and support local communities, but also has the planet front of mind. Because every positive purchase has a positive impact.
Contactgegevens
Verenigd Koninkrijk
- shop@byglaze.com
- byglaze.com
4,4
Uitstekend
466 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van By Glaze
Thank you so much Imogen, so glad you love your earrings :) x
Total scam
Total scam. Placed order over a month ago. Got a confirmation that order was placed. Never received my ring. Money came out of my account, tried to contact them several times and absolutely no response. Will never shop there again
1 oktober 2025
Review zonder uitnodiging
Antwoord van By Glaze
Hey Rhiarna, I am so sorry to hear nothing ever arrived, I have checked the inbox again and cannot see any emails under your name (we always reply to emails within 24-48 hours) - if you have your order number please can you email shop@byglaze.com so we can understand what has happened to your order. Again so sorry, and we look forward to supporting you with resolving this. Thanks, L
Bought a necklace for my partner and…
Bought a necklace for my partner and she absolutely loved it! Really good experience and would buy from again
2 oktober 2025
Review zonder uitnodiging
Antwoord van By Glaze
Thank you! So glad she loved it x
Lovely earrings
Earrings bought as a present. Arrived quickly and in a presentation box. Recipient was very pleased with quality and wore them straight away.
16 juli 2025
Antwoord van By Glaze
This is so lovely to hear! Thank you Gill :) xx
Signet ring
Recently quite disappointed - I have always liked this brand, and live in my earrings and necklace - however i bought myself one of the signet rings a month or so ago following the birth of my son, and the gold is wearing off already.
4 augustus 2025
Review zonder uitnodiging
Antwoord van By Glaze
Hey Bethan, we are so sorry to hear this and this should not be the case! Please could you email us at shop@byglaze.com and we can help you with this :) x
Just want one of each piece
Best set to wear and you can mix and match sizes! Love these 💗
21 juli 2025
Antwoord van By Glaze
Thank you Irene! This is so lovely to hear xx
Gorgeous necklace but not solid gold.
I really love the design of my Cat Meffan necklace. However, I didn’t realise it wasn’t real gold until I purchased it. I do feel it’s overpriced for it not being solid gold (£98) That said I do love wearing it, I just hope I get my moneys worth.
14 juli 2025
Antwoord van By Glaze
Hey Kelly, thanks for your purchase! It means a lot to us - all our pieces are made with a sustainable gold plating and we never stock anything above £100 in our collections to ensure we have a range that is accessible to everyone. For this necklace in particular we also source sustainable stones/pearls that are ethical but again reasonably priced for our customers. We have explored real gold options but these would sit in excess of £400-500. If you have any other questions please do not hesitate to contact us at shop@byglaze.com
Not prepared to help due to earrings…
Not prepared to help due to earrings being Jon-returnable
30 juni 2025
Antwoord van By Glaze
Hi Vicki, we are sorry for any disappointment caused, sadly our returns policy does not cover earrings refunds due to hygiene reasons unless in the very rare case that the item has a fault. We appreciate your frustration and will always take reviews on board for how we can improve in future x
Love my new additions
Love my new additions! The service is excellent as always! Can't recommend By Glaze enough!
2 juni 2025
Antwoord van By Glaze
Thank you so much Robin :)
Adding to my favorite jewelry!
Finally added new pieces to my By Glaze collection and I love them so much! I wear all of my pieces on a regular rotation. As a busy working mom, I love having simple, yet chic options that are easy to mix and match and help me look and feel gorgeous. Thank you!
3 juni 2025
Antwoord van By Glaze
Aw thank you so much sarah, this means so much to us :) x
Really helpful customer service when I…
Really helpful customer service when I needed to swap my ring to another size.
The wishbone ring is great quality and exactly as expected.
2 juni 2025
Antwoord van By Glaze
Thanks Becky, was a pleasure to help :)
Antwoord van By Glaze
So glad we could help Heather, thanks for your support xx
Lovely jewelry
Lovely jewelry, have purchased a few pieces over the years and love them all.
21 mei 2025
Antwoord van By Glaze
Thank you Kirsty!
Didn't last as long as hoped
I received the pearl huggies in November as a gift, as I had brought a different item of jewellery from there which I loved. The pearl huggies are really lovely, but on one of the huggies two of the pearl pieces have come out so can no longer wear that one, which is a bit of a shame.
30 mei 2025
Review zonder uitnodiging
Antwoord van By Glaze
Hey Lou, we are sorry to hear that, this should not be the case with our pearls - please email us at shop@byglaze.com and we can sort a repair/replacement. Thanks :)
beautifully made items
quick easy ordering and delivery, sustainable packaging excellent service
thank you
6 mei 2025
Antwoord van By Glaze
Thank you susie :)
I bought a ring for my friends birthday…
I bought a ring for my friends birthday and she LOVED it!!!
Can’t wait to buy myself something.
4 april 2025
Antwoord van By Glaze
We are so glad your friend loved her gift! Thank you for choosing to gift By Glaze :) xx
Antwoord van By Glaze
Thank you so much Donna, this means so much xxx
Wedding day pearl huggies and ear cuff ✨
I bought some pearl Huggies and a pearl ear cuff for my wedding day and they looked so beautiful.
They arrived quickly and in lovely boxes.
Such nice quality, I can’t wait to wear them for years to come 😊
31 maart 2025
Antwoord van By Glaze
Thank you for choosing us for your special day, this means the world! :) x
Beautiful jewellery & quick delivery to Germany
I ordered the Pearl Drop Necklace in silver for my wedding and it’s absolutely beautiful and even prettier than I expected. Package arrived really quickly, too, even though I ordered to Germany (note: you’ll have to pay a little extra amount for customs upon arrival - still worth it)
31 maart 2025
Antwoord van By Glaze
Wow, what an honour to be your wedding day jewellery! We are so grateful for your support xxx
Antwoord van By Glaze
Thank you Sonakshi xxx
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