The two blazers I ordered are made of very thin, cheap looking material. The return process involves oversea shipping to Asia even though they list a Canadian warehouse on their website, and a 15% re... Toon meer
Bedrijf heeft geantwoord
Byjuniperlane
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Lees wat reviewers zeggen
VERY DISAPPOINTED with my recent purchase of 2 summer dresses from this company. The pictures of the dresses I ordered ( 2 of the same in 2 different patterns and colours ) looked great ~ the dresses... Toon meer
Bedrijf heeft geantwoord
The dress fabric was inferior in quality and did not look like the photo at all. I applied to have it returned and was given the message that they would get back to me (I suppose with a return addre... Toon meer
None of the items arrived as pictured. Brutal quality and their return policy makes returning the clothes impossible. They want you to return it to China although they say they are based in Vancouver.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Juniper Lane, we believe great style shouldn't be complicated. We offer thoughtfully curated resort and leisurewear for Canadian women and men, with a seamless shopping experience, reliable shipping, and a team that genuinely cares about every order. Our customers are at the heart of everything we do.
Contactgegevens
Verenigde Staten
- byjuniperlane.com
This was one of the most disappointing…
This was one of the most disappointing online shopping experiences I've had. The products look much better in the photos than they do in real life. The tote bag felt extremely cheap, the shoes were made from an odd rubbery synthetic material, and the clothing fabrics were far lower quality than they appeared online. The sizing also ran very small across the board.
Nothing I received matched the quality I expected based on the website photos and descriptions. In my opinion, the products are significantly overpriced for what you actually receive. I won't be shopping here again.
1 juli 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Heather, thank you for taking the time to share your feedback. We're sorry to hear the items didn't meet your expectations — we understand how frustrating that can feel, particularly when a purchase involves multiple pieces.
Our product images and descriptions are representative of each item and are provided in good faith, with full details made available prior to checkout so customers can shop with confidence. Sizing can also vary across styles, and we always encourage customers to refer to our size guides before purchasing.
We'd genuinely welcome the opportunity to look into your order personally. Please reach out to us at hello@byjuniperlane.com with your order details and our team will be happy to assist.
Warm regards,
The Juniper Lane Team
Fraud alert
They are a fraud! They say it’s from Canada and Canadian made but that’s a lie, it’s all from China and SHEIN grade quality. Please don’t fall for it, I did and I’m so upset 😭. The clothes ended up at good will.
1 mei 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Fahmida, thank you for reaching out — your experience matters to us and we'd genuinely like the opportunity to address your concerns.
We want to be clear that Juniper Lane is a Canadian-founded brand with a team that is deeply invested in the experience we deliver. Our product details, sourcing approach, and all relevant information are made available on our website prior to checkout — transparency is something we take seriously and stand behind.
We'd love the chance to connect with you personally. Please get in touch with us at hello@byjuniperlane.com with your order details and we'll ensure your case is given the care and attention it deserves.
Warm regards,
The Juniper Lane Team
Total misrepresentation
A complete misrepresentation of location. They say they are in BC but actually your package is shipped from
China making returns impossible! I bought from them specifically because it said they are located in Canada. When I emailed about that they said “ we are a Canada-based customer support team, and depending on stock availability at the time of purchase, orders are fulfilled from one of our partnered warehouses”.
20 mei 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Heather, thank you for sharing your feedback. We're sorry to hear your experience left you feeling this way — we understand how important it is to feel confident about where you're shopping.
Juniper Lane is a Canadian-founded brand built and operated by a passionate team. We work with trusted global manufacturing and logistics partners to fulfil orders, and our shipping and fulfilment information is made available prior to checkout so customers can make fully informed decisions before purchasing.
We'd genuinely welcome the opportunity to discuss your order personally. Please don't hesitate to reach out to us at hello@byjuniperlane.com and our team will be happy to assist.
Warm regards,
The Juniper Lane Team
Quality bad, return policy also bad
The quality is really, really bad—and the return policy is worse. I thought the company was actually based in Vancouver, but it seems like they just have a legal entity there. Everything's shipping (and shipped back to) a warehouse in Asia. There was a major discrepancy between what was represented on the site and what I received. A cute dress online ended up being wearable only as my future Rocky Horror costume.
You can get 100% store credit and order more stuff from China, get a small % back and keep the items, or pay international shipping + duties + a restocking fee to return.
Not worth the gamble.
29 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Shanae, thank you for taking the time to share your feedback with us.
We're sorry to hear the dress wasn't quite what you pictured. Our product images are representative of each item, and full product details are available on each listing prior to purchase so customers can shop with confidence. Juniper Lane is a Canadian-founded brand, built and run by a team that cares deeply about getting the details right for every customer, and we work with trusted global manufacturing and logistics partners to bring our pieces to life. Transparency matters to us, which is why our return options and any associated costs are always laid out clearly on our website before checkout.
We'd love the chance to take a closer look at your order and see how we can help. Feel free to reach out to us anytime at hello@byjuniperlane.com — we'll make sure it gets personal attention.
Warm regards,
The Juniper Lane Team
The clothing is a small facade of your…
The clothing is a small facade of your expectations. The company does reply to a request for a return but then asks for a restock fee along with paying your own postage. Don’t fall for the pretty pictures. They are not real.
25 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Hollie, thank you for taking the time to share your feedback. We're sorry to hear the items didn't meet your expectations — we understand how disappointing that can feel.
Product imagery is provided in good faith and is representative of the item. We also want to assure you that our return policy, including return postage responsibility and any applicable restocking fees, is clearly outlined on our website prior to checkout so customers can shop with full confidence.
If you'd like to discuss your order further, we'd warmly invite you to reach out to us at hello@byjuniperlane.com — a member of our team will be happy to assist you personally.
Warm regards,
The Juniper Lane Team
They stopped responding to the return…
They stopped responding to the return emails and that’s the only way to make a return, there is no online process to return something. Their website looks legitimate with Apple Pay and return option but the product is probably worth $3 and they don’t respond when you get your fake product and obviously want a refund. DO NOT BUY. IT IS A SCAM COMPANY.
25 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Sammy, thank you for sharing your feedback. We're genuinely sorry to hear your experience left you feeling this way — that is never our intention.
Juniper Lane is a legitimate brand built and operated by a passionate team committed to delivering a genuine experience for every customer. Our return policy, process, and all associated information are clearly outlined on our website prior to checkout, and our support team is available to assist customers through that process.
We want to make sure every customer feels heard and we'd genuinely welcome the opportunity to look into your situation personally. Please reach out to us at hello@byjuniperlane.com with your order details and we'll make sure your case receives the attention it deserves.
Warm regards,
The Juniper Lane Team
Unreliable company
I purchased two bathing suits. It took approximately two weeks for delivery. I immediately responded to them requesting instructions to return one of the items and have received no response over four days. I wish I had read the reviews before ordering.
24 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Louise, thank you for reaching out and we're sorry to hear your experience hasn't met your expectations. Juniper Lane is a brand built and operated by a passionate team genuinely committed to every customer's experience — that's something we take seriously.
Our shipping timelines, return policy, and process are all outlined on our website prior to checkout so customers can shop with full confidence. We want to make sure every customer feels heard and supported, and we'd genuinely like the opportunity to assist you with your return request personally.
We'd kindly encourage you to reach out to us directly at hello@byjuniperlane.com with your order details and we'll make sure your query receives the attention it deserves.
Warm regards,
The Juniper Lane Team
Beware of Juniper Lane: shoddy clothes terrible return policies
Juniper Lane has a very slick website advertising free shipping in Canada, referencing Canada, and showcasing what looks like quality clothing; however, shipping took two weeks, it came from China, and the loose flowy dress was tight and ill fitting despite ordering my usual size. Now for the return policy. You owe for return shipping (over $70 if you want a tracking number, over $30 for no tracking) and they charge a “restocking fee” of 15% which is ridiculous! It actually costs more to complete a return than to keep the item. Please read their policies, don’t be fooled by their glowing on site reviews, they are pure fiction!! This site needs to be removed.
3 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Janine, thank you for taking the time to share your experience. We're sorry to hear the dress wasn't the right fit and that the overall experience left you feeling this way.
Juniper Lane is a brand built and operated by a passionate team that works with trusted global manufacturing and logistics partners. We're committed to transparency — our shipping terms including any applicable conditions, timelines, return policy, and all associated fees, including restocking, are clearly outlined on our website prior to checkout so customers can make fully informed decisions before purchasing.
We also understand that fit can be tricky, and we're sorry the sizing didn't work out as expected. We'd genuinely welcome the opportunity to look into your order personally.
Please don't hesitate to reach out to us at hello@byjuniperlane.com with your order details and our team will be happy to assist.
Warm regards,
The Juniper Lane Team
Terrible Quality
I ordered two clothing items at a cost of Cdn$116. The items arrived in 16 days. Both items were of terrible quality; not even worth trying on.
There are some 5-star reviews on Trust Pilot, but they are obviously fake because the writing style is identical in each one.
They pretend to be a Canadian company but disclose that they are California-based.
Shame on me for not researching them more carefully.
21 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Gareth, thank you for taking the time to share your feedback. We're genuinely sorry to hear the items didn't meet your expectations — we always want our customers to feel good about what they receive.
On your concern about who we are — Juniper Lane is a brand built and operated by a passionate team working with trusted global manufacturing and logistics partners. We strive to be transparent about our products, pricing, and policies, all of which are made available before checkout.
If you'd like to discuss your order further, we'd welcome the chance to make things right. Please don't hesitate to reach out to us at hello@byjuniperlane.com with your order details and our team will be happy to assist.
Warm regards,
The Juniper Lane Team
Refused my return after making me pay
I bought multiple dresses. They were not good quality dresses. Reached out to return the items. They charge 15% restocking fee, they kept saying we will give you x amount off. If I won’t wear the dresses, why would I keep them. So I followed every rule. Waited for them to confirm that I can return. Once I completed the return process I gave them tracking number. When shipment got there, they refused the shipment. On top of my money, no they made me spend the money on return and they are not responding to any emails. What dishonesty and thieves. Canada should ban them. Why are they still allowing them to sell here.
Edit: You telling me to email even though I had sent emails already asking why the shipment was refused is ridiculous! there has been no response to explain anything.
18 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi San, thank you for bringing this to our attention. We understand how important it is that our return process feels fair and straightforward, and we're sorry to hear your experience left you feeling otherwise.
Our return policy, including restocking fee information and return conditions, is outlined prior to checkout so that customers are fully informed before completing their purchase. We understand that doesn't make the situation feel any less difficult, and we want to make sure your case has been properly reviewed.
We'd kindly ask that you reach out to us directly at hello@byjuniperlane.com with your order number and any correspondence you've received, so that a member of our team can look into the specifics of your return personally.
Warm regards,
The Juniper Lane Team
DO NOT ORDER FROM JUNIPER LANE
DO NOT ORDER FROM JUNIPER LANE! Website states customer is responsible for return shipping cost, and that the warehouse is in Canada, so I decided I was willing to take the risk since I wouldn't have to ship possible returns out of the country. Ordered several pairs of shoes only to get shipping notification from ... China?! Shoes were expensive, so expected good quality. They all look and feel like plastic. When I put in a return request I was informed I'd have to ship them back to China at my expense (even though the website says their warehouse is in Canada), or I could keep them and get a 10% store credit, which is useless to me since I'll never order from them again, and neither will I wear their plastic shoes.
1 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi J.Penn, we understand your frustration with the discrepancy between where you expected your return to go and where you were told to send it.
We recognize this created confusion, and we apologize that the experience didn't meet your expectations. The shoes arriving in less-than-expected condition made this even more frustrating.
We'd genuinely like to address this situation properly. Please reach out to hello@byjuniperlane.com with your order details and request to speak with our management team directly. They can review the specifics and work with you on a resolution.
Kind regards,
The Juniper Lane Team
Do not recommend
This company ships from China, not Canada as advertised. The items all run small, and the quality's overall fairly poor. This is clearly just another online shop ripping off other websites styles. One dress I got is cute, but the others did not look anything like advertised. I'd steer clear unfortunately.
Also note all the 5 star reviews specifically mention some Canadian landmark/city, they are all very obviously fake.
14 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Kaitlin, we appreciate your feedback. We understand your concerns with the sizing and product quality.
Juniper Lane was founded by a Canadian team committed to transparent business practices. Our product images are representative and sourced from our manufacturing partners. All details about our operations are communicated before purchase.
We'd genuinely like to understand your experience better — please reach out to hello@byjuniperlane.com with photos and your order details, and our team will review your case personally.
Kind regards,
The Juniper Lane Team
I bought online one women dress about my self
I bought online one women dress about 79 dollars they sent me after one month I ordered for 2 extra large they sent me small size very poor quality and stitching,after my complain they said I’m responsible for returning , shipping cost to china , not Vancouver, ant not returning my money , they are making fool people of Canada , government should take action against them.
12 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi farheen, we're genuinely sorry for this experience. A month-long delay followed by receiving a completely different size than you ordered, combined with quality issues, is absolutely not acceptable.
We understand your frustration with the return process and want to make this right. This situation warrants a direct review from our management team.
Please reach out to hello@byjuniperlane.com with your order details and photos of the sizing error and stitching issues, and request to speak with our management directly. We want to help resolve this.
Kind regards,
The Juniper Lane Team
Ordered from cleo..
Ordered from cleo... got this juniper lane reply. Do not order from these.... people?? .... weeks and still haven't received my dresses. We all have to start shopping in stores again... this will only get worse. sigh...
31 mei 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi, we're sorry you're experiencing a delay with your order.
We'd like to help track down your dresses and understand what's happening with your delivery. To assist you properly, we may need to clarify your order details.
Please reach out to hello@byjuniperlane.com with your order number or the email address associated with your account, and our team will prioritize locating your order and providing you with tracking information immediately.
Kind regards,
The Juniper Lane Team
The delivery was 3weeks
The delivery was 3weeks.
The dress was not the colour pictured and the fabric was beyond cheap and low quality.
The sizing was also wrong. Do not buy from Juniper Lane. The whole thing is a SCAM.
They are laughing all the way to the bank.
13 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Susan, we're truly sorry you experienced both a delivery delay and that the dress didn't meet your expectations when it arrived.
We understand your frustration with the colour, quality, and fit. Our product images are representative and sourced from our manufacturing partners. We'd genuinely like to understand what happened with your specific order.
Please reach out to hello@byjuniperlane.com with photos and your order details, and our team will review your case personally and explore how we can help.
Kind regards,
The Juniper Lane Team
I received a dress that looks nothing…
I received a dress that looks nothing like the dress I ordered. Bait and switch is what they do. No accountability whatsoever. Do not order from this website. Temu is cheaper . Clothes made in Asia. Nothing Canadian here. Return policy is ridiculous.
5 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Darlene, we're truly sorry the dress didn't match what you expected when it arrived.
We understand how disappointing it is when a product feels different than the photos. Our product images are representative and sourced from our manufacturing partners. We'd genuinely like to understand your experience better and help make this right.
Please reach out to hello@byjuniperlane.com with photos and your order details, and our team will review your case personally.
Kind regards,
The Juniper Lane Team
Low quality and not worth the time
Low quality and not worth the time, takes for ever to ship and cannot contact anyone for a return stay away! They are upselling SHEIN clothing at a heavy mark up
9 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Hyrum, we're truly sorry you had trouble reaching our team and that you weren't satisfied with the product quality.
Communication issues like this are completely unacceptable, and we understand your frustration. We want to make this right.
Please reply to this review or email hello@byjuniperlane.com directly with your order details, and our team will prioritize your case and work with you immediately.
Kind regards,
The Juniper Lane Team
I was very disappointed with my purchase
I was very disappointed with my experience with Juniper Lane. After receiving my order, I discovered that returning the item would cost approximately $100 in shipping fees. This information was not clear to me when I made the purchase, and the return cost was almost as shocking as the price of the item itself.
Customers should carefully review the return policy before ordering. In my case, the return process was far more expensive than expected, and I felt frustrated and misled by the overall experience.
I hope the company improves transparency regarding return shipping costs so that future customers can make informed decisions before purchasing.
Before posting, it’s worth checking the return policy and any emails or order confirmations you received, so your review accurately reflects what happened. A factual review is generally more persuasive and less likely to be challenged.
1 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Shima, we appreciate your feedback and your constructive suggestion about return transparency.
All details about our return policies, including shipping costs, are provided during the checkout process. We understand you felt this information wasn't sufficiently clear when you made your purchase.
We'd genuinely like to understand your experience better and explore how we can help. Please reach out to hello@byjuniperlane.com with your order details, and our team will review your case personally.
Kind regards,
The Juniper Lane Team
SCAM!
SCAM!! Products are terrible and the return policy is even worse. It cost me over $100 to return the items to China. Notice all the good reviews have Canadian landmarks written into them. It’s because they are totally fake!!!!
20 mei 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi, thank you for sharing your feedback. We understand return costs can be frustrating.
Juniper Lane was founded by a Canadian team, and we're committed to transparent business practices. All details about our return policies, including costs, are clearly outlined before purchase so customers can make informed decisions.
We'd genuinely like to understand your experience with the products. Please contact hello@byjuniperlane.com with your order details, and our team will review your case personally.
Kind regards,
The Juniper Lane Team
Sandals
My sandals arrived today and the quality was not spectacular. I expected for the price paid they would be better quality. They feel flimsy and that they won’t hold up for very long. If the return policy wasn’t so one sided I’d send them back. While I understand paying the shipping cost I feel a 15% “restocking” fee over the top. No top brand shoes I’ve ever purchased and returned have ever charged me that.
7 juni 2026
Review zonder uitnodiging
Antwoord van Byjuniperlane
Hi Lynn, we're sorry the sandals didn't meet your quality expectations.
We understand that restocking fees can feel frustrating, especially when compared to other brands. All details about our return policy, including the restocking fee, are clearly outlined before checkout so you can make an informed decision.
If you'd like to discuss your specific purchase, please reach out to hello@byjuniperlane.com and our team will review your order personally.
Kind regards,
The Juniper Lane Team
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