Byjuniperlane 

BUYER BEWARE:
I had an incredibly disappointing experience with Juniper Lane and want to warn others before they purchase.

I paid $85 (on sale from a listed $170) for a pair of shoes that turned out to be extremely poor quality. The shoes were entirely plastic, had a very strong odour, and were not wearable — I had to remove them from my office because of the smell. In my opinion, the product did not reflect the advertised value at all.

While I understood there would be return shipping and a restocking fee, what was not made clear was that the return address is in China, even though the product shipped from Mississauga. The cost to return the product internationally is higher than the original price, effectively making returns unrealistic.

This feels misleading and very frustrating as a customer. I would not recommend purchasing unless you're willing to accept the risk of being unable to return the product economically and accept absolute POOR quality items.

I hope this helps others make a more informed decision.

I see your reply asking me to contact you via email. I have been communicating with them already. I’ve been offered a 15% refund. Ship back to CHINA at my cost and pay a restocking fee. Or get store credit. After receiving this quality, I will never purchase from you again. I have opted for 15% refund. I have t heard back from anyone since I asked for this.

The shoes are garbage. So much so I won’t even donate them.

Total rip off. The dresses look great and made of either coton or linen, but they were cheap flimsy polyester. The shoes claimed having an orthopaedic support, they are made of cheap plastic with no support whatsoever.

To to it off after I asked for a full refund they offer me 10%! The alternative for a full refund is to ship the package to China!

They have a warehouse in Vancouver, why China? Probably because they will say they did not receive your package and good bye to your refund.

Extremely disappointed with the product I received from this company. I ordered a pair of fancy navy sandals for a graduation. They came and are literally falling apart. The quality is extremely low. Honestly dollarama would be better quality. The sandals are made of cheap plastic and have strings falling out all over. Everything is sewn crooked amd the straps are so big they wouldn’t be able to even stay on. I have tried calling and their phone always has a busy signal. I have emailed with no response. I plan to open up a claim against them if I don’t hear back from them and get my money back in a timely manner. Save your money and buy elsewhere.

SCAM ALERT! DO NOT BUY FROM THIS COMPANY!
I purchased four dresses from Juniper Lane based on the product descriptions, photographs, and the company's published representations regarding quality and customer satisfaction. The website prominently advertises a Quality Guarantee, Easy Returns, and states that defective items are not subject to restocking fees.

Upon receipt, all of the items exhibited serious quality, construction, and sizing defects that rendered them unwearable.

Defects include:

1. A broken zipper, visible construction defects, including excess fabric protruding from one side of the bust and significant distortion across the upper back, causing the garment to balloon outward unnaturally.

2. A completely sheer dress that was substantially different from what was represented in the product listing. In addition, the front slit was cut so high that it exposed private areas when worn, making the garment unsuitable for normal use and effectively unwearable.

3. Although labeled as the same size as the white sheer dress (size small), this garment fit dramatically larger, closer to an extra-large. The sizing discrepancy between two identical dresses carrying the same size label indicates a significant quality control issue.

4. Another dress had severely disproportionate sizing. While the body of the dress fit more like a large, the bust area fit more like an extra-small. The dress could not be worn as intended due to these extreme inconsistencies.

Attempts to Resolve Directly with Merchant

I promptly contacted the merchant and provided detailed written descriptions and photographs documenting all defects and discrepancies.

Rather than providing a refund for defective merchandise, the merchant initially offered replacement items only if I paid an additional $20 fee per item.

Subsequently, the merchant offered either:

• A small partial refund while I kept the defective unwearable items;
• Store credit for future purchases; or
• A refund only if I personally paid for international return shipping to China and waited for the items to be inspected.

I requested a full refund based on the defective condition of the merchandise and referenced the merchant's own published Quality Guarantee, Easy Returns policy, and statements regarding defective items.

The merchant has refused to provide a prepaid return label or otherwise resolve the matter without requiring me to incur significant additional expense.

I am now forced to dispute the charges through my credit card. Save yourself the hassle and do no purchase through this site. They have no intention of honouring either their quality or return policies.

I ordered a striped sweater that looked like a lovely knit. It cost me $60, and I am SO disappointed with it. It’s basically a very stiff white sweatshirt with the stripes PRINTED on. Straight into the charity bag.

Before you buy anything research. Items are shipped from China. Return policy is so complicated not straight forward. Items are not how they appear or described on their site. Website leads you to believe it is a high type boutique that doesn't exist shows Canadian and American address.....but items are shipped from overseas. You pay the high end postage to ship it back.......not worth it.

Terrible misleading website. Item was poor quality and only resembled the add. They make it sound like returns are simple when in fact it will cost you shipping to china plus a restocking fee. I do not recommend buying anything from this website.

100% a scam, and it's obvious through their fake return policy that this is how they make money. They send incredibly low quality items that look nothing like the photo and then make you pay to return it.

NEVER BUY FROM HERE!! SCAM WEBSITE

The joke on domestic shipping is that- a total joke. This is a scam website posing to be North American. They mention “domestic shipping” which FASLEY mentions the product is from China.

The material itself if garbage- it looks nothing like the photo for one and the stitching is already falling apart before I could try it on. This is quite frustrating for items one orders for major milestones. Also, the customer response from hello@byjuniperlane (.com) is fully AI and it’s clear there is no one supervising. The best part- I want to return my crappy dress which cost me $80 CAD and the return fee to Dongguan, China is more than the shipping.

I’m telllig all my friends never to buy from here. 0/10 service and experience. Absolute garbage

This company is another scam company from
China who uses locations in the US and Canada to make you believe they are actually North American. Everything is plastic - that’s why it stinks of body odour and chemicals when your product arrives. I wish there was a way to sue these people - but if they’re shut down, they’ll start up again. Don’t buy from this garbage company. The Vancouver “warehouse” is a residential home. Probably a random stolen address. The California address is random too. Returns are made to China - customer service is poor English. Its all a sham - just like most companies advertising on Instagram.

I was really quite disappointed with the majority of items that I purchased and my overall experience.

One pair of shoes- the Brynhild ballet style flats- were quite accurate to the online pics. They fit snug for the size, but are fairly comfortable and look consistent with the advertised images.

All other items I purchased- including a pair of ankle boots, 2 dresses, and a collard blouse- all appear to be much cheaper quality and material than appears in the online photos. I would say that each of these items is a fast fashion, cheap knockoff version of the photos online.

I found the sizing charts were listed on some of the website listings, but not all. I reached out to customer service and they were very kind, letting me know they would get back to me with the missing sizing charts, but this promised future correspondence never happened.

I would also mention that the estimated shipping provided on the website was not consistent with the actual shipping times I experienced. The website mentions being a Canadian brand, but all items shipped from China (not something I have an issue with, but did feel like I was mislead about this, based on the company’s website).

My shoes and boots were not shipped in a box, but rather a flexible bag. The footwear was quite wrinkled and creased upon arrival.

Several items had an extremely strong chemical smell that overwhelmed me when I opened the parcel.

Overall, I’d call the products on this website fast fashion, cheap items, posing as a medium price point option. I feel very let down by my experience as a whole and I do not intend to purchase from the website again in the future. The only reason I didn’t assign one star was because one of my five items was mostly what I was expecting, and the customer service was kind, when they actually corresponded with me. I would strongly caution anyone shopping from this site.

If I could give 0 stars, I would.

This company sells overpriced garbage. I ordered three jackets expecting decent quality based on how the website presents itself, but what arrived looked and felt cheap — like poorly made craft-store felt stitched together and sold at high prices.

The worst part is the return policy. Customer service refused to waive return shipping or the ridiculous 15% restocking fee, even after I explained how unacceptable the quality was. It feels intentional — like they know people will want to return these products and use fees to trap customers into keeping them.

Save your money and shop somewhere else. This was easily one of the worst online shopping experiences I’ve had.

P.S. You will notice how 'customer service' responds to all of these negative reviews with a 'genuine interest' to understand what went wrong with the order when they know for a fact they are selling fast fashion garbage behind a very deceiving website. Their idea of helping resolve the issue is not providing a refund and return of this garbage becuase they do not care. They offer you 20% of the purchase price to keep it - an ABSOLUTE SCAM. DO NOT EVER BUY FROM THIS WEBSITE - they are a drop ship operation NOT an actual company. I encourage everyone to actually file a complaint to the Better Business Bureau so that there is a record of these very shady, misleading practices.

Very disappointed with my experience with Juniper Lane. Their website clearly states that they are located in BC and California but when my order shipped it indicated it was coming from China. Almost two weeks later, when my shoes finally arrived, they didn't fit. When I began the process of returning them, I was informed that I was responsible for shipping them back at my cost to their Asia warehouse, including any duties plus a 15% restocking fee! They were very quick to reply the first time I reached out and they offered to send me another pair of shoes for a flate rate of $19.99! When I said I wasn't interested it's been crickets.
Don't waste your money

Update - after leaving the above review they were very quick to respond to me wanting to make things right. Their solution - offer me a 10% refund and a store credit for the entire amount of my purchase. What a joke. I have no intentions of purchasing from them again so the store credit is useless and the 10% refund, which they later offered to increase to 15%, is not worth my time. Lesson learned the hard way, just hope that sharing my experience helps others to steer clear.

Although the website looks appealing and appears legitimate this is a scam, in my opinion. They claim to have warehouses in Canada and the US yet when you receive your item and find out that it is extremely cheaply made, your only options are: ship it back overseas at your own expense with a 15% restocking fee; 50% store credit to a company I wouldn't spend five more cents on; or a 15% refund to keep an item I will not and cannot wear. I am extremely disappointed in this company.

I ordered 2 dresses and they were nothing like the ones pictured on their website. One was made out of material used for flags and the fit was awful with bunched up fabric and just cheaply made. The other was even worse being a full length button up dress in the picture and no buttons on the bottom half except two sewn on the wrong side with no button holes that would need to be buttoned inside out even if they were there. The fabric did not even come down far enough to cover your panty area and it was cheap fabric not like the cotton shown in the picture. All of it smelled strongly of moth balls. Totally unwearable. I am at my 4th attempt to try to get an address to return for a refund. They keep dancing around my request with offers of 50% store credit - NO THANKS! This is a complete scam! Any review that says otherwise is FAKE! Beware of this company and DO NOT ORDER anything from them!

I'm so surprised that anyone rated this over a 1star. I bought four dresses and they were all awful! The photo of one of them had gorgeous flowers on the skirt. WHen it arrived, it looked like poo stains across underwear. I returned everything I bought and it cost me. Beware of the cruddy return policy.

In hindsight this website is sketchy as hell and I shouldn't trusted it. I was looking to buy a pair of heels for a special occasion and came across the "Marlowe | Women's Ankle Strap Block Heels".
There were several red flags which I ignored. 1. the site seems to be in a constant state of on sale, but when you switch tabs the name of the website switches to "SALE ENDS TODAY", I have visited this site on multiple different days and the sale has yet to end. 2 it does not say anywhere on the listing where the shoes come from nor what they are made of. 3 there is only one picture of the shoes in question which is often a bad omen.
Despite my better judgement I bought the heels and had to wait several weeks for them to come in from China and in the end, the shoes I received were not even the ones I ordered, instead receiving some cheap, chunky and glittery heals that I have no use for. Currently talking to customer support for a refund.

Just another Chinese shill with fraudulent positive reviews. None of the clothing shown on the site discloses the fabric content of the fabric used, otherwise the site is practically a perfect fake site. I also notice that negative reviews on here for the company seem to quickly disappear. You will probably get something cheap and horrid. Don't say I didn't warn you.

Trying to get a size chart and material makeup of a jumpsuit is like pulling teeth. I finally received a size chart and a statement, after asking what % of material was cotton, polyester etc
...."I’m happy to confirm that the item is made with high-quality materials and features vegan leather....." what kind of an explanation is that?

I also have concerns their Canadian "warehouse" is a house on Google maps.

Clothing materials are not listed on site. All 100 or 95% polyester. Very cheaply made. Prices don't match quality. Sizes tts but models clearly wearing a size up to create the draped loose fitting look.