I just received some pieces from the recent summer launch and I am utterly obsessed! The cooling mat has none of those nasty toxic gels in and instead is made from a cooling fabric that is inst... Toon meer
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We looove all of our ByTeddy products! Everything is so well made, such high quality and such beautiful aesthetic products. When we ordered something in the wrong size, it was easy to return, and the... Toon meer
Really good service and quality. The best aesthetic designs and they’re so hard to find in the UK for dogs. I’m lucky I found them when I got my puppy. I highly recommend this brand to anyone. My fav... Toon meer
We absolutely love our cosy car seat from By Teddy - and so does our dog, Nutmeg. It is beautifully made, really comfortable and feels properly secure in the car, which gives us peace of mind on lon... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A lifestyle dog brand dedicated to designing beautiful products for a new generation of dog owners. Our ethos at By Teddy is simple. Provide dogs and their owners with functional and stylish lifestyle goods designed with the same care and attention to detail as we would for ourselves, while prioritising quality, style and minimalism.
Contactgegevens
Verenigd Koninkrijk
- hello@byteddy.com
- byteddy.co
4,6
Uitstekend
94 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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The summer breeze collection
I just received some pieces from the recent summer launch and I am utterly obsessed!
The cooling mat has none of those nasty toxic gels in and instead is made from a cooling fabric that is instantly cool on contact. It’s lightweight making it very easy to transport.
I also purchased a drying robe and cooling vest. Both are incredible quality and the sizing is perfect! Not to mention they’re absolutely stunning.
Delivery is always super quick and the items come so beautifully packaged, it truly feels luxurious.
15 april 2026
Review zonder uitnodiging
Really good service and quality
Really good service and quality. The best aesthetic designs and they’re so hard to find in the UK for dogs. I’m lucky I found them when I got my puppy. I highly recommend this brand to anyone. My fav products are the carriers and the new hands free leash.
16 april 2026
Review zonder uitnodiging
The best dog car seats around we…
The best dog car seats around we absolutely love our XL it’s perfect for in the back of my Mini! 🤎
20 december 2025
Review zonder uitnodiging
Our fave dog brand!
We looove all of our ByTeddy products! Everything is so well made, such high quality and such beautiful aesthetic products. When we ordered something in the wrong size, it was easy to return, and the communication with the owners is always quick and helpful! Literally our fave dog brand, can’t recommend them enough.
10 april 2026
Review zonder uitnodiging
Never shop again.
Never shop again.
Horrible customer service.
I recently purchased an item from this company and unfortunately had a very disappointing experience.
The product arrived defective, which raises serious concerns about their quality control. This should have been identified before dispatch.
Shipping was also problematic and added unnecessary frustration to the overall experience.
What was most unacceptable, however, was the returns process. Despite the item being faulty, customer service made it unnecessarily difficult to arrange a return and refund. This lack of efficiency and accountability is not what I would expect from a reputable business.
Based on this experience, I would not purchase from this company again.
I hope they take steps to improve both their quality checks and customer service processes.
7 april 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Elena,
We’re sorry to hear that you feel this way, however we would like to clarify the situation to ensure an accurate reflection of what happened.
After receiving your email regarding the straps, our team responded promptly to apologise and offer a replacement immediately. The product itself is safe to use, and the straps are designed and tested to withstand significant weight. In this instance, the issue appears to have occurred after the quality checks were complete, which is extremely rare. As such, this was not a safety concern, and we acted quickly to resolve it.
You were, of course, entitled to return the item, and we supported this. We did kindly request that the return be sent to our office for inspection, as damaged goods are not typically handled at our warehouse. Despite this, the item was sent to the warehouse, which has required us to make additional arrangements to access and inspect it. We always responded to you so quickly and wanted to resolve this for you very quickly. A refund was also demanded without us receiving the product for inspection, which is not how our process works or how any brand would operate. The messages that were also sent to our team we're not respectful and gave false accounts of what happened.
The return was also submitted through our automated portal as an exchange selection. This is a customer-selected option and was cancelled by our team as soon as it was identified, to ensure the correct outcome. We did not do this, and it is not possible for us to do so.
We have confirmed that a full refund, including return costs, will be issued once the item has been inspected, which is a standard and necessary step in the process.
We take product safety and quality extremely seriously, and this is reflected in the hundreds of positive reviews from customers who use and trust our products daily. We always aim to resolve any issues quickly and fairly, and it is disappointing that this has not been reflected in your review.
We will continue to process this return and provide your refund once inspection has been completed.
Top class products every time
I have most of the collection now! Today I received one of the new chocolate slings and it’s outstanding… all products are fantastic quality and top class customer service ❤️🐶
30 maart 2026
Review zonder uitnodiging
The watet bottle has changed my Life
I decided to invest in the By Teddy water bottle, as I was fed up having to remember to carry a collapsible bowl for Nala my shitzhu to drink water
We live on the Isle of Wight and long walks along
the beach with water that she couldn’t drink (the sea 😜) meant we were cupping our hands trying to get my water to sit in it while she decided if she could
Drink from it. Needless to say I wasted a lot of precious water.
But my By Teddy shared water bottle is a game changer. I just need to walk with one item that looks stylish and has great capacity. We have used it in the car, along the streets in London and of course on all the doggy walks on the island.
I love it too as the human spout is comfortable and lovely to drink from.
Highly recommend.
Oh yes and the snack bowl is fab when we can share some of our food when in a cafe ! No more throwing bits on the floor or asking for a saucer 🎉
16 maart 2026
Review zonder uitnodiging
Car seat broken- terrible customer service
I bought this car seat in July for my Cavapoochon puppy arriving in August and only ever used it in the car in which my puppy slept in it. After about three months, the stitching started to come apart down one side. A few months later I washed it, and the stitching has now come apart in multiple places.
When I contacted customer service, they said they were surprised because the stitching is supposed to last for years. However, they refused to replace it, saying they “cannot know how the item was used and what caused this.”
Given that it was only used for its intended purpose and for a small puppy, I’m very disappointed with both the product quality and terrible customer support. I expected it to last much longer than a few months.
10 maart 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Rachel,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that you’re disappointed, especially as we know how important it is to have products you can rely on when travelling with your dog.
For clarity, our records show that the car seat was delivered on 26 July, meaning it has been in use for approximately eight months. When reviewing the photos provided, the stitching appears to have been pulled apart rather than failing due to a manufacturing defect. Damage of this nature can occur over time through use with a puppy, including scratching or chewing behaviours that are common with puppies. In 2+ years of using the car seats and selling them, we know they are durable and can with stand long-term use.
Our car seats are designed to be durable and go through extensive testing, but unfortunately they are not indestructible.
We always aim to help where we can, but in this case we were unable to offer a replacement or refund as the damage does not appear to be due to a manufacturing fault.
We do genuinely appreciate your support and your feedback.
Team By Teddy 🤍
Puffer Carrier & Capsule Knit Sweater
Amazing customer service and quality of products. I originally ordered the Puffer Carrier in Matcha by mistake so reached out asking to change it to Hazelnut and they were so helpful and kind.
The Puffer Carrier is such high quality and extremely functional for owners with the amount of pockets so you don’t need to carry an additional bag for yourself and a bonus that it comes with a matching poop bag holder.
The capsule knit sweater is the best I’ve purchased from the fit to the quality of the fabric. It’s perfect for colder days and you can tell the materials used are high end and will last.
You can tell that By Teddy focuses on quality and thinks about every little detail in their products. Definitely will be ordering again from them.
2 februari 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Janina,
This is such a lovely review to read, thank you so much for taking the time to share it 🤎
We’re so glad we were able to switch your Puffer Carrier to Hazelnut in time and that you’re happy with it. The pockets were something we obsessed over during development, so hearing that you love the functionality and don’t need to carry an extra bag is exactly what we hoped for. And of course… the matching poop bag holder had to be included.
It means the world to hear your feedback on the Capsule Knit Sweater too. We spent a long time refining the fit and fabric to make sure it felt elevated, practical and made to last through many colder seasons.
We truly do pour so much thought into every detail, so knowing that it’s noticed makes all the hard work worth it. Thank you again for your support, and we can’t wait to see what you and your dog choose next 🤍
Obsessed with By Teddy items
Obsessed with By Teddy items. We really love it for our two Australian Labradoodles. The designs are fabulous and the quality is amazing. Also great service. Would really recommend!
24 februari 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Brazil Deij
“Obsessed” is our favourite word to read 🤎 thank you so much.
We’re so happy to hear you’re loving your By Teddy pieces for your two Australian Labradoodles. That sounds like a very stylish duo. Knowing the designs and quality are hitting the mark for you honestly means everything to us.
And thank you for mentioning the service too. As a small team, we really care about every order and every customer, so it’s lovely to know that comes across.
We’re so grateful for your recommendation and support. Give your two gorgeous pups a cuddle from us 🧸
Disappointing Returns Experience
I recently ordered two dog coats (XXS and XS) to compare sizing. Both were removed from their packaging purely to check the size side by side. The XXS was clearly too small and was not tried on my dog.
When I returned the items within the stated timeframe, I was told the XS coat had a “mark & hair” and that it could not be refunded as it was allegedly damaged. I disagree with this assessment — the item was handled carefully and not worn or used outdoors. It was simply inspected to check size, which I believe is reasonable when purchasing online.
Whilst they offered to refund the XXS, the XS was refused and I was informed it would be sent back to me. I appreciate small businesses need to protect themselves, but as a customer purchasing online, you have to be able to inspect an item to determine suitability.
Overall, the product itself looked good, but the rigidity of the returns process and unwillingness to find a reasonable resolution was disappointing.
19 februari 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Daniel, Thank you for taking the time to leave a review, we are leaving the same response to the same review you have left for the same order as you left two reviews.
We are genuinely sorry that this experience has left you feeling disappointed, and we appreciate the opportunity to clarify what happened.
You returned two coats to us to compare sizing. The XXS coat was received back in a resellable condition and we offered to process the refund for this right away.
The XS coat, however, was received with visible signs of wear, including hair embedded in the fabric and marking to the material. As a small independent business, we have to ensure that any item we refund is in a condition that allows it to be resold as new. When an item shows signs of use beyond what is reasonably necessary to check size and fit, it unfortunately cannot be restocked. Under UK consumer regulations, customers are entitled to inspect goods, but if handling goes beyond this and results in diminished value, a deduction or refusal of refund can apply. We apply this policy consistently to all customers to ensure fairness.
We understand that trying on a coat indoors to assess fit is part of online shopping, and we always aim to be reasonable. In this case, due to the condition the XS coat was returned in, we were unable to refund it. We did, however, offer to send the coat back to you so that you were not left without the item.
In relation to Instagram, we would also like to clarify that we do not have any automated system that sends integrity-related questions to customers. This is not a feature we have set up or use.
We are a small founder-led team and we care deeply about doing things properly, both for individual customers and for our wider community. Our policies are in place to ensure items remain hygienic and resaleable for the next customer, and we always aim to handle situations fairly and respectfully.
We truly wish you and your dog all the best.
1 Star – Refund Refused After Checking Fit
I ordered two dog coats to compare sizing based on the measurements provided at the time of purchase.
When removed from packaging solely to compare sizes side by side. The xxs was too small and was not tried on. The xs was briefly placed on my dog indoors for a few minutes to assess fit and was removed as it was too restrictive.
The two coats were returned within the stated timeframe. I was later informed that the XS coat had “hair and a mark” and that a refund would be refused because it could not be resold, I refuse any marks were on the item at time of sale, the few strands of hair however is virtually unavoidable... I mean I dont know many bald dogs.
I dispute this outcome on several occasions. The item was handled carefully, not worn outdoors, and only inspected to determine suitability, which I understand to be reasonable when purchasing online under UK consumer regulations.
During correspondence, I was offered a refund on the condition that I remove my review. I did not feel this was appropriate.
Instagram also sent me a direct series of questions challenging the integrity of the business recently which was strange, I assume this was because I orginally followed a link from a "By Teddy" ad, never had this before which further concerned myself.
The product itself was of good quality, but I found the handling of the issue incorrect and would therefore not recommend By Teddy for this reason.
17 februari 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Daniel, Thank you for taking the time to leave a review. We are genuinely sorry that this experience has left you feeling disappointed, and we appreciate the opportunity to clarify what happened.
You returned two coats to us to compare sizing. The XXS coat was received back in a resellable condition and we offered to process the refund for this right away.
The XS coat, however, was received with visible signs of wear, including hair embedded in the fabric and marking to the material. As a small independent business, we have to ensure that any item we refund is in a condition that allows it to be resold as new. When an item shows signs of use beyond what is reasonably necessary to check size and fit, it unfortunately cannot be restocked. Under UK consumer regulations, customers are entitled to inspect goods, but if handling goes beyond this and results in diminished value, a deduction or refusal of refund can apply. We apply this policy consistently to all customers to ensure fairness.
We understand that trying on a coat indoors to assess fit is part of online shopping, and we always aim to be reasonable. In this case, due to the condition the XS coat was returned in, we were unable to refund it. We did, however, offer to send the coat back to you so that you were not left without the item.
In relation to Instagram, we would also like to clarify that we do not have any automated system that sends integrity-related questions to customers. This is not a feature we have set up or use.
We are a small founder-led team and we care deeply about doing things properly, both for individual customers and for our wider community. Our policies are in place to ensure items remain hygienic and resaleable for the next customer, and we always aim to handle situations fairly and respectfully.
We truly wish you and your dog all the best.
I'm a 7 month old Cockapoo called Ruby
I'm a 7 month old Cockapoo called Ruby, my human debated for ages before wisely buying the marshmallows bouclé dog car bed carrier. I couldn't be happier, it arrived and as my human unpacked and put it all together I stood by supervising. Once she put it on the floor I was straight in, oh the fluffiness, the colour and with loads of spare room I quickly brought some favourite toys in with me. I was so comfortable I could feel my eyes closing and when I woke up I stretched and rolled around in my beautiful new bed. To all Cockapoos out there, tell your human to buy you one, your sleeping and comfort will thank you. Best wishes By Teddy team, Ruby 🐾🐾💤
14 februari 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Ruby 🐾🤎
This might be one of our favourite reviews ever.
First of all, we love that you supervised the unboxing. It sounds like you took your role seriously.
We are so happy to hear you’re loving your Marshmallow Bouclé Car Seat. The fluffiness, the cosy feel, the extra room for favourite toys… that is exactly how it’s meant to be enjoyed.
Your human clearly made a very wise decision. Please give her a paw of approval from us.
Thank you for the sweetest recommendation to your fellow Cockapoos. Wishing you many more naps, car rides and cosy moments ahead.
Big cuddles,
The By Teddy Team 🧸
Quality and Comfort
The quality of the products is great, my dog Emma feels very comfortable using them!
Also, preparing our items to be shipped was really quick - we received our order a few days before the estimated date, which was lovely! We will definitely purchase more from ByTeddy!
23 januari 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Francisco and Emma!
Thank you so much for your lovely review 🤎
We’re so happy to hear that Emma is feeling comfortable using her By Teddy pieces. There’s nothing better than knowing a product is not only beautiful but genuinely loved by the dog wearing or using it.
It’s also wonderful to hear your order arrived ahead of schedule. Our small team works hard behind the scenes to get parcels out quickly, so that means a lot.
We’re so grateful for your support and can’t wait to welcome you and Emma back again soon 🧸
Hazelnut Car Seat Awesome
I purchased the Hazelnut car seat for the neutral color, my perceived comfort and the versatility. All my perceptions have been confirmed! I have a 12 week old cockapoo named Hazel, so perhaps because it is her namesake (her nickname is Hazelnut), it is her favorite place of rest. In fact, we post @hazelfigthecockapoo in her byteddy all of the time bc it is the only place she feels comfortable posing! I wish I had purchased the navy carry bag when it was on sale at Christmas. I also really appreciated that it was delivered in one piece rather than in various pieces - pillow insert, etc. - as other vendors have. I would give the quality in terms of design, comfort and care top marks!
31 december 2025
Review zonder uitnodiging
Antwoord van By Teddy
Hi Reiko,
This has absolutely made our day 🤎
Hazel… aka Hazelnut… choosing the Hazelnut Car Seat as her favourite spot feels like it was meant to be. We love that it’s become her go to place for resting and posing. The fact that it’s the only place she feels comfortable striking a pose for @hazelfigthecockapoo is the highest compliment we could ask for.
We’re so pleased that the comfort, colour and versatility all lived up to your expectations. We were very intentional about designing it to arrive fully assembled too. No separate inserts, no complicated set up, just ready to use from the moment it comes out of the box. So it’s lovely to hear that detail was appreciated.
And don’t worry… there may well be another chance to add a carry bag to Hazel’s collection in the future. It will be back in stock from May time!
Thank you for your incredibly kind words about the design, comfort and quality. It truly means so much to our small team. Give little Hazelnut a cuddle from us 🧸
Quality products
Beautiful quality products with thoughtfully designed touches. We have purchased carrier, several fleeces, many collars, leads and harnesses and love the neutral palettes and materials used especially the boucle. Customer service is excellent. You feel that your custom is truly valued.
21 november 2025
Review zonder uitnodiging
Antwoord van By Teddy
Hi Lorraine,
This is so lovely to read, thank you 🤎
It means the world that you’ve built up such a collection with us. From carriers to fleeces to collars, leads and harnesses… that is the ultimate compliment. We’re so happy you love the neutral palettes and materials, especially the bouclé. We spend a lot of time refining those textures and tones so they feel timeless and elevated, so it’s wonderful to hear that’s coming through.
And thank you for your kind words about our customer service. As a small, founder led team, every order genuinely matters to us. Knowing you feel valued is exactly how we want every customer to feel.
We’re so grateful for your continued support and can’t wait to design more pieces for you and your dog to love 🧸
Nutmeg’s New Favourite Seat
We absolutely love our cosy car seat from By Teddy - and so does our dog, Nutmeg. It is beautifully made, really comfortable and feels properly secure in the car, which gives us peace of mind on longer journeys. Best part is how versatile it is: once we arrive, it doubles up perfectly as a bed, so Nutmeg settles straight away without needing anything else.
Practical, stylish, and clearly designed with dogs (and owners) in mind. Would highly recommend to anyone looking for a high quality car seat that doesn’t compromise on comfort
1 juli 2025
Review zonder uitnodiging
Antwoord van By Teddy
Hi Rachel and Nutmeg,
Thank you so much for this beautiful review 🤎
We are so happy to hear that you and Nutmeg are loving your Cosy Car Seat. Knowing it feels secure on longer journeys and gives you that extra peace of mind is exactly why we designed it the way we did. Safety and comfort should always go hand in hand.
We especially love that Nutmeg settles straight away when you arrive and it doubles up as her bed. That versatility was such an important part of the design, so hearing it works seamlessly for you both is the best feedback we could ask for.
Practical, stylish and thoughtfully designed is everything we strive for, so thank you for recognising that. Give Nutmeg a cuddle from us, and safe travels on your next adventure together 🧸
Lovely small company who produce great…
Lovely small company who produce great doggy accessories. Beautiful and unique products and obviously created by someone who loves dogs.
20 januari 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi Jayne,
This is such a kind thing to say, thank you 🤎
We are a small team and every product really does start from a place of loving dogs and wanting to make their everyday feel a little more special. So hearing that comes through in what we create means more than you know.
We’re so glad you love the pieces and appreciate the uniqueness.
Thank you for supporting our small business. It truly makes a difference 🧸
We absolutely love The Bouclé Blanket from By Teddy
We absolutely love The Bouclé Blanket from By Teddy. One side is soft and furry, while the other side is sturdy enough to withstand scratching from our furkid, the perfect balance of comfort and durability.
The material is nice and thick, yet it dries surprisingly quickly after washing. We loved it so much that we ended up getting it in both colours. Highly recommend! 🐾🤍
20 januari 2026
Review zonder uitnodiging
Antwoord van By Teddy
Hi CL,
Thank you so much for this gorgeous review 🤍🐾
We’re so happy to hear you’re loving The Bouclé Blanket. That balance between soft, cosy comfort and practical durability was exactly what we set out to create, so it’s amazing to know it’s holding up to real life with your furkid.
We’re especially glad you’ve noticed the thickness and quick drying fabric. We know how important it is for pieces to not only look beautiful but work effortlessly in everyday routines too.
The fact that you loved it enough to choose both colours is the ultimate compliment. Thank you for your recommendation and for supporting our small business. It truly means the world 🤎
Wonderful company
Fantastic product selection. I bought a dog coat and doggy carrier bag and they are exceptional quality. Customer service was also great when I had a sizing issue. Very friendly and quick replies. They are super helpful and easy to deal with. Would definitely recommend to anyone✨
3 december 2025
Review zonder uitnodiging
Antwoord van By Teddy
Hi Lisa,
Thank you so much for your lovely words ✨🤎
We’re so pleased to hear you’re happy with both your dog coat and carrier bag. Exceptional quality is always what we strive for, so that means a lot to us.
We’re also really glad we could help quickly with the sizing issue. As a small team, we always aim to be friendly, responsive and easy to deal with, so it’s wonderful to know that came across.
Thank you again for your recommendation and support. It truly makes such a difference to our small business 🧸
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