c2c Rail Reviews 

Buying tickets online and via the app is unreliable as the payment usually does not go through for whatever reason and it can be very frustrating. The error caused me to believe something was wrong with my card, making me call my bank and making other online purchases to verify my card was not blocked or at fault but rather the c2c online service was at fault. Therefore I had to purchase my ticket at the counter on the day and encountered a longer queue than expected, causing me to miss my train by 2 minutes so I had to wait an additional 20 minutes for the next train making me late to my destination. Overall the whole experience was very frustrating.

Absolute criminals. Operate a poor service. WCs , most likely law to have for length of journey, are either faulty and not usable. Unhygienic and rarely cleaned even in pandemic.
Fares are extortionate. Profits sensational .

Really poor customer service communications.
Smartcard has multiple issues and you have to email the team to resolve any issue which is a lengthy and laboriously difficult. This company is happy to take your money, but extremely slow to give it back. Please sort this out!

Non stop on strike they greedy for money. Bad company always delayed late can go on

It’s a shame that government is giving license to this useless companies like C2C to operate public transport. Cancelled, cancelled, cancelled. Warm weather only for certain directions! Train showing approaching the station and after seconds train cancelled without announcing anything as a minimum!
You’re not able to manage a donkey not train. (Upminster 19/07/22 19:00 19:42….still here!)

Today 19/07/2022 I was on my way to Westcliff. I met such a helpful and friendly staff at Upminster station. Martina made my day today, she was open, friendly and professional. She kindly helped me to get on a right station.
Martina was very organised and delivered a great customer service even in 40 degree heat.

Yana.

Total scam, you buy tickets online then you can't collect them at the station because the kiosk is asking for a cars to be put in, what if I bought a ticket for someone else? Or what if I uses a virtual card.

Such a scam, thst they can't have the option to enter the collection code to print it.

You have to go to the ticket office, and wait in queue, so why do you even sell tickets online?

I have used this railway since 2005 Chalkwell - Fenchurch St. This is an honest review, I will start with…I couldn’t fault this railway 2005-2015! I couldn’t it was perfect! Since 2015 i hate it, it deteriorated when they changed a perfectly good timetable, which was met with big protests, but they still didn’t listen to their customers and went ahead with the new timetable, and month by month the service got longer and more overcrowded trains! c2c are more concerned about looking after passengers use the service from West Ham and Barking! They have also made this a metro railway, stopping at every stop! If you live between Shoebury and Benfleet expect painfully long journeys as most trains take 50-65mins to Fenchurch St due to the amount of stops! There is only one fast train between 6-9 am, from Shoebury taking 1hr! Which is so poor! Not only are most journeys slow it is incredibly busy (Tuesday to Thursday) seating is limited once you reach Chalkwell, again extremely poor! Monday and Friday are not too bad due to working from home people! Complaining, don’t both they don’t listen and spend most of their time patting themselves on the back proclaiming they provide a brilliant service! The biggest joke was earlier in the year they did a satisfaction survey which scored 99% of passéngers were happy with the service, do you know how many passengers took the service 72! I think the 72 were Friends and family! I’m sorry but 72 people is not enough to do a decent survey!!!! The less I have to use this railway the better, which is a shame as if it was a faster service I would go into London more! But at the moment I can’t wait to do a one day week in the office!

On a train 1640 at Basildon.
Been told we have to wait an hour as there is a problem at fen church street.
Two weeks ago stranded on a c2c train , they told us someone jumped in front of train ( compleat fabrication)
Rail strikes all the time.
Since the 90 s we have been told delays are to improve travell
Nothing has ever improved.
Please can we make transport back in the hands of the government
These are selfish money grabbing jokes who have no right to run England’s trains.
Stop
Stop
Stop
People of England!
Stop them from running our trains
All these disruptions have left us out of pocket, but there management is not.
If a private company did not provide a certain level of service no one would use them and they would go out of business,
This is not fair they survive and take bonus’s
Remove c2c trans genatailer

c2c is a great railway in my opinion. I have used it quite a few times and the quality is very comfy and a nice, colourful, short network.
I like the fact that the network begins alongside thE DLR and goes through East London as I seem to be a fan of the East side of London. I think it is an uncomplicated simple 1 hour journey to Shoeburyness and meets up with Greater Anglia twice being London Liverpool Street and Southend Victoria as a short walk away from Southend Central.
I like the space on their trains, the class 357, and has room for a lot of capacity. Unfortunately not a lot of people tend to use this railway which upsets me as it seems like a nice and quick ride to the Eastern seaside. I also do like the pink theme onboard these trains and I wish the Liverpool Street and Stratford routes were used more often.

Iv just been on a c2c train to Southend from barking , train stopped for 30 mins , they told us a fatality on the tracks 20 mins before we went back .
Boarded a train ten mins later ( track reopened)
We went past Dagenham, where the incident happened.
No body on the track no police presence, no sign of investigation!
Liars !!!!!!!!
I’m fed up with c2c s fabrications

CTC always delay. Very bad!

The worst company ever to manage trains! Always one of the ticket machines is not working, sometimes both. The desk is opening whenever they want, staff is coming whenever they want and always on the phone talking to someone!!! Rubbish company with rubbish employees.

Worst train service in the history of mankind..avoid them at any costs if you can. They will cancel trips at minutes notice

“Wear a face covering to protect us all”

What rubbish .What would protect us all is a decent service .Don’t shut the toilets and waiting room in freezing cold weather .Sheer laziness and wanting to save money .C2C were bad enough before Covid god knows what we have to look forward to now apart from a price hike for reduced services .

Again. Another train cancled, and I will be charged £20 for coming off at the same station. I dont mind that my day is ruined, but I hate paying the fare. And anyone who has ever tried to contact c2c for reimbursement knows that it is all but impossible.

Went to buy a ticket mans inside chilling doing nothing but told me to use that ticket machine 😂. This company is a joke, robbing customers with high fares.

I hope government does something and make railway a non profit organizations. These train companies are a rip off.

Worst app and Customer Service EVER!!!!!!!
Took money, no confirmation so couldn’t pick up tickets.
Customer Service soooo rude, slow and antiquated. So many times I have lost money and smart card never worked even after repeated calls/emails.
C2c should be stripped of their tender. Government please act as there are so many other people also angry.

Why in the middle of another pandemic are you making your customers wait on packed trains for over 5 mins just to make up a shcedule? Surely you must have learnt from the 1st 2nd and 3rd lock down this isn't a good practice? Because you don't care about the health and wellbeing of your customers, but making sure you leave on time is more beneficial? Your lost for common sense!