TransUnion UK Reviews 

What a useless company. CONTACT them several times about my credit report ,they had cross reference someone else with my details plus all their details were on my credit report. Lots of emails back and forth. I arose 6 complaints with them of different accounts/references. They would not admit they were at fault.I was receiving letters from various banks with the details of the other person .They also changed their mortgages etc to my address.They blamed other's company for the mixup. Even after manage to sort it out .Still receiving letters .Spent hours on phone to various organisations Shocking company even after several months ,still saying matter closed but still receiving letters. Block me from seeing my credit report.

Won’t let me raise dispute as can’t verify me yet happily lets me log in.
Balances don’t change for months.
Websites just go round in circles so you give in

This company masquerades as an "agency" or bureau and that it is somehow fulfilling a statutory government obligation. It is not either. It’s a commercial entity and one that infringes U.K. & European law.
It's nothing to do with government. It's a private commercial entity that steals, buys and sells your data for its own profit.
It collects an awful lot more information than it ever had obtained permission to do so. It's legally allowed to collect payment history and court conviction data only.
Instead they collect your web traffic, your salary, where you go, who your friends are, what you watch, the whole lot. All nefariously tucked and hidden away in extremely vague terms and conditions and small print. Watch this horrid organisation.
They make it as difficult as possible for you to complain and exercise your statutory rights into the bargain too with self created procedures and conditions. They could not be more deceptive and unhelpful. In many countries what they do is simply illegal.
These people are data thieves and they steal your information for profit. They are as bad as the criminals themselves as neither this company or the criminals has permission for what they take. AVOID AVOID AVOID and good luck if you ever need to try and engage with them. Keep all of your communications.

They only share part of the details they've got about you and I have no idea where they're getting this data from but it can't be correct because I keep failing my verification with HMRC and so I can't even open an account because of TransUnion.
I have sent a number of emails explaining my situation but always just getting a useless pre-set response telling me how to download my report which I already done months ago.
Absolutely useless. I hope some other company replaces TransUnion asap, otherwise I'll never be able to open any accounts that are using them for verification.

I have somebody else's details on my credit report, as well as my own. They claim this is 'rare', and yet many others have the same issue. Just think, your details could be in somebody else's app, and they can use those addresses, names, dates of birth to acquire credit in YOUR name. 8 weeks and still no resolution. An absolute joke of a company, and one that I will now report to the FCA.

Transunion. A completely unaccountable FCA approved rating agency.

Thanks to Trust Pilot, it’s possible for users of their service to rate them.

‘1’ star is too generous. We must help them get to ‘5’ with feedback on use of the service.

What other organisation that has so much influence over the economy and household income, is able to publish factually incorrect personal data? And remain uncontactable and unaccountable?

The contact form is reminiscent of a 1991 web form designed to disengage.

And how is it possible that Transunion UK Ltd limit the number of times the contact form can be completed?

You must write to your MP to shine a light on this unchallenged, unresponsive, unaccountable privately owned business operating in such a way out of One, Park Lane, Leeds, West Yorkshire, LS3 1EP.

Is it possible to obtain a list of banks and credit providers who don’t use Transunion UK Ltd? So customers have transparency and choice? Should Transunion UK Ltd be required to sign post this so customers can make more informed future decisions?

Neil, Margot, David, Mark, Marhusadan, Amanda, Todd. Can you share any insights?

Transunion is an absolute Disgrace, I have been trying to work with this bunch of jokers for 4 years to have a bank account which isn't connected to me removed but they refuse to remove it. They should not be in buisiness and the inaccurate reports are ridiculous. Transunion should try writing fiction as that is all that their reports are.

I paid off both my credit cards with my bank, and instead of my credit scoring going back up, it went down. Not only that, but Transunion claim I opened a new account within the past six months, which I assuredly did not.

It's just as well I am not thinking of applying for any credit soon, and if my bank continues to use these pathetic morons, I might just change my bank as well.

As an example, my Experian score is way high, with offers galore.

Horrible company, should be closed down,been holding false information on my account and its going to be on my account until 2028,this has been on my account since 2017,terrible company, everything they hold is just false information, if you are a vulnerable person you are in trouble, Absolute terrible company

The information they hold is 6 years out of date. They have the wrong name on electoral role. They want all manner of documents to prove that its wrong. The other credit agencies have it correct so I am at a loss why these people cant do the same. They have ignored my latest request to correct it. If they cant get information right in 6 years then I doubt the other stuff is accurate.

Do not use. Their employees are vile, unprofessional and harass on Facebook. Avoid

I really don't understand this scoring agency.

All my debs and credits payed on time. Using credit card on daily basis and paying back the very same week. 3 years registered in the same address. And every bloody week my score is lower. Checking the information they gather everything seems correct. Someone has to better explain wtf is going on.

If I could give a minus star I would. Absolutely irrelevant and incompetent company. I have continually informed Transunion that they are putting out incorrect information about my finances and they still haven’t corrected it. It is shocking how is that possible they are still in the market.

Unbelievable, never missed a payand got done for it.

No customer service either!!!

My Credit score goes down without any reasons. My other two credit score compaines rising my score which is almost full 999. At the same time Transunion lowerig my credit score. What is wrong with these people?

terrible credit agency. I track my score with Experian and it cannot get any higher 999 score. Then I apply for a loan and my bank informs me they are using TransUnion. Never even head of them. They say I have no credit cards, I have many. They say Im not on the electoral register which I am. I raise a dispute which tell me to update "My Account" which is non existent.
02/05/2025 Update. Today I tried to obtain my "Statutory credit report" again and it tells me today, "Sorry, we haven't been able to verify and validate your identity and can't provide your credit report".
So yesterday I had an account, today I dont!! On we go.
06/05/2025 Update. Today I have requested my report be sent by post. I fill everything out on the page, then it tells me there is an error on the page but does not tell me what its. From what I can see everything is filled out correct. I have tried redoing this many times but it will not allow me to submit anything.

Achieving a phone conversation to address a dispute less than 60 seconds. A month later, I learned my email had just been received, with a 28-day response timeframe. Despite readily available phone lines, dispute resolution requires up to two months.

I raised a dispute with Transunion on the 19th of March and i have been waiting for a feedback from them. Today being the 28th day, i call them and they tell me that they had received a feedback after contacting my bank, but thought i would have been informed.

This means that Transunion did not try to give me a feedback on my dispute even thought they had received a response from my bank on the day i raised the dispute. This is so wicked. So annoying to think that i had to wait for 28 days to get feedback on a dispute when they could have easily given me an update as they are required to do. One can only imagine how negatively this has affected me. Transunion is terrible.

I have continually informed Transunion that they are putting out incorrect information about my finances and they still haven’t corrected it,shocking to think how they can affect someone’s credit rating incorrectly with no oversight.Wouldn’t even give one star.I’m lucky that I’m financially secure and are not in need of loans or a mortgage,they could ruin some people!