Worthless, cant write a decent dispute on their website. Phone calls are handled by ignorant AI who understands NONE of her own prompts!! Never transfers you to an agent/human and website has no secti... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Well, after getting past the call centre to have them request a callback from the complaints team it was a pleasure to receive that call from someone that knew and understood the problem I was faced w... Toon meer
Bedrijf heeft geantwoord
Samantha Nolan handled my case with professionalism and clear communication from start to finish. She kept me updated, explained everything clearly, and made the whole process smooth. I’m very g... Toon meer
Bedrijf heeft geantwoord
Tried to get ID verification - nightmare!. I submitted a few documents as required - Passport, Driving Licence, Bills. They rejected the documents on the basis that my date of birth on those documents... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kredietinformatiebureau
- Alternatieve financiële diensten
- Kredietregistratiebureau
- Niet-bancaire financiële diensten
Info over Equifax
Geschreven door het bedrijf
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contactgegevens
Verenigd Koninkrijk
- www.equifax.co.uk
3,4
Gemiddeld
5K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No accurate reporting and very poor…
No accurate reporting and very poor customer service
16 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Boring and old style
Boring and old style, horrible colours for a credit agency, so dull, makes u feel indebt by looking at it
17 april 2026
Antwoord van Equifax
Hi Samuel,
We appreciate you taking the time to leave your feedback.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Keep taking money from account despite…
Keep taking money from account despite me cancelling the subscription
23 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Not Accurate
They are not synchronised with some credit card companies, and a lot of info is missing
22 april 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
I’m disappointed that I can’t view the…
I’m disappointed that I can’t view the account numbers to be able to sort out my finances. Also now won’t let me log in to cancel the subscription.
22 april 2026
Antwoord van Equifax
Hi Adrian,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Spam car claim letter
I got a letter with my address but the name was someone who has NEVER lived here! It was a spam letter asking them if they needed to claim for car finance!
23 april 2026
Review zonder uitnodiging
Excellent & quick service from the…
Excellent & quick service from the operator I spoke to solved my query really quick thank you 👍👍
21 april 2026
Antwoord van Equifax
Hi Keith,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Complaints team member knows his onions.
Well, after getting past the call centre to have them request a callback from the complaints team it was a pleasure to receive that call from someone that knew and understood the problem I was faced with. DM was extremely clear about why my problem wasn't caused by Equifax but took time to listen and then raised a further complaint so that the call centre would receive feedback to improve their call handling. The complaints team member gave me other avenues I could try but to be fair I had already been down those roads including the TPS. Nevertheless DM was as helpful and knowledgable as he could be. Thank you.
21 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
By using my Equifax Great score!
By using my Equifax , I was looking forward to check my credit scoring and found where I stand because Equifax is trusted by most banks.
I am so pleased to see that score and can only wish you all to up it to the next
Level..
19 april 2026
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Natalie,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Samantha Nolan handled my case with…
Samantha Nolan handled my case with professionalism and clear communication from start to finish. She kept me updated, explained everything clearly, and made the whole process smooth. I’m very grateful for her support and quick responses. Excellent service.
Thank
Mohammed sadique
14 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Mohammed,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Excellent Score 1000
17 april 2026
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Brillent service you offering
8 maart 2026
Antwoord van Equifax
Hi Ntenje,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Not cool I can’t see much of my report…
Not cool I can’t see much of my report even though I have a free trial and my score is completely different to other credit scores. I’m truly not amused
15 april 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Worthless
Worthless, cant write a decent dispute on their website. Phone calls are handled by ignorant AI who understands NONE of her own prompts!! Never transfers you to an agent/human and website has no section to write or complain to customer service. Worse Credit reporting agency. All about the Creditors never about the Consumer, unless you want to pay for their EXTRA programs. Free membership offers nothing.
16 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwoord van Equifax
Hi Jason,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Waste of time
16 april 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Antwoord van Equifax
Hi Samantha,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Information was limited and items…
Information was limited and items should be removed after 7 years and they haven’t been
15 april 2026
Antwoord van Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Nightmare trying to get ID verification.
Tried to get ID verification - nightmare!. I submitted a few documents as required - Passport, Driving Licence, Bills. They rejected the documents on the basis that my date of birth on those documents according to them is incorrect!! But it is the only one I’ve got! I tried three times …no way out of that one is there.
15 april 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
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