I had been bombarded by spamming/scamming legals about a car I owned 10 years ago qualifying for misselling payout. I could not remember, so went onto Equifax to check whether I'd had finance. I had n... Toon meer
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What a palaver, someone managed to buy a mobile phone as me - except all the details were wrong, just my name. I contacted Vodafone (who sold the phone and I am actually a customer of), Lloyds (who th... Toon meer
Bedrijf heeft geantwoord
I checked my score with them first time,and its a dodge/scammer company. While the other two credit agencys are perfect (also my credit score is good on there, inmaculate file,etc) they provide ab... Toon meer
Bedrijf heeft geantwoord
Liked they let me know they had found my email address 12 times in places it should not have been but did not like the fact they gave me no details whatsoever other than it had been found caused me mo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kredietinformatiebureau
- ook in
- Alternatieve financiële diensten
- Kredietregistratiebureau
- Niet-bancaire financiële diensten
Over Equifax
Geschreven door het bedrijf
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contactgegevens
Verenigd Koninkrijk
- www.equifax.co.uk
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Painful but all sorted now, hopefully.
What a palaver, someone managed to buy a mobile phone as me - except all the details were wrong, just my name. I contacted Vodafone (who sold the phone and I am actually a customer of), Lloyds (who the purchaser uses and I don't bank with), Equifax, Experian and Transunion. Slow and painful but all sorted now, hopefully.
21 april 2026
Antwoord van Equifax
Hi Tim,
We appreciate you taking the time to leave your feedback, thank you. I'm really pleased that you were able to get the situation resolved. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
Kind regards
The Equifax team
Likes and dislikes
Liked they let me know they had found my email address 12 times in places it should not have been but did not like the fact they gave me no details whatsoever other than it had been found caused me more worry than good
28 september 2026
Antwoord van Equifax
Hi Heva-Rose,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Easy to set up and log in
Easy to set up and log in, really simple to view the Information I needed, and a website that’s simple to navigate
15 september 2026
Antwoord van Equifax
Hi Kelly,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Legitimate disputes can negatively affect your score
Equifax confirmed to me that when a lender reports a Q marker for an account being in query, Equifax converts it into a payment status which can negatively affect the consumer’s credit score.
In my case, the Q relates to a legitimate PayPal purchase dispute that was resolved in my favour. I continued to make the required payments on the credit account throughout.
Equifax therefore negatively treats a legitimate purchase dispute as adverse payment information, despite there being no missed payment, arrears or default.
Equifax also closed my original case immediately after responding, despite telling me I could reply to it.
I have now raised a formal complaint. If the matter is not resolved appropriately, I will consider referring the complaint to the Financial Ombudsman Service
30 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Ben,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Beware scammers!
I checked my score with them first time,and its a dodge/scammer company.
While the other two credit agencys are perfect (also my credit score is good on there, inmaculate file,etc) they provide absolutley invalid details.Im not on the electroral roll,one missed payment with pay pal ( I havent got pp account 😆) and my score is poor 😂🤣 !!!!
Yes,then the blablabla comes, agencys are different,BUT THE FACT IS THEY USING THE SAME DATA BASES 😁
Avoid them, especially dont pay for them as this is an absolutley scammer company!!!
26 september 2026
Antwoord van Equifax
Hi Gabor,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
They are just pathetic dump
They are just pathetic dump. I asked to refund subscription they have taken on first day or cycle cause i no longer needed service but despite being giant in industry they are not willing to care for their customers request. Kept deniying my request
30 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Jaguar,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwoord van Equifax
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Antwoord van Equifax
Hi Martin,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Is it worth it? No
To say consumers rely on organisations such as this I have to say they make it hard work, don’t really seem interested in dealing with disputes and lack basic skills to resolve and deal with consumers who have genuine issue such as fraud etc
30 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi John,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Can’t give zero unfortunately or I…
Can’t give zero unfortunately or I would .
Diabolical service .
Huge personal data errors.
Won’t rectify it for me .
In the process of retaining legal representation.
Equifax and clear score both made huge errors on my credit report .
So beware should there be someone in the world who has the same name and date of birth as yourself!
Because they don’t believe photographic or legal documentation to prove otherwise .
Would love to have one of their legal representation to call me !
9 januari 2026
Antwoord van Equifax
Hi Amanda,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
No response to support ticket
Noticed the info on my credit report relating to the electoral roll was incorrect and needed correcting, sent a support ticket 2 weeks ago, no response whatsoever.
16 september 2026
Antwoord van Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Very Accurate & Informative.
29 september 2026
Antwoord van Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
They just close cases instantly without…
They just close cases instantly without giving you the option to respond
29 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Martin,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Terrible experience
Terrible experience. The interface seems designed to try trick me into providing payment details (as proof of identity), but apparently opening a paid account.
Every time I log in I am asked for payment details.
On a separate subject I had a query about a credit agreement being added to my account. I explain in detail BUT - each time I ask the questions I get an incomplete reply, but with the query marked as resolved. They don’t answer my specially enumerated questions. This despite specifically asking for thread closure to not happen until I agree the issue is resolved.
Even google says the interface is confusing and tries to trick customers.
29 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi Neil,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Antwoord van Equifax
Hi Collette,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Always having trouble.
Whenever a company gets my report from them, I am having trouble. I cannot reach any customer service. Even though everthing is okay with other credit companies, I always have trouble to improve my score in Equifax. They cause me too much stress.
20 mei 2026
Antwoord van Equifax
Hi Ali,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
I'm sorry that you have not seen much change to your Equifax Credit Score. The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
We'd love to help explain this in greater detail so please feel free to contact us using online Help.
Kind regards,
The Equifax Team
Absolutely useless company
Absolutely useless company. Raised a complain as to why my score is low, with no missed payments, no ccj’s, on the electoral register etc etc and they basically turn around and say it’s ‘generated my a computer system’ therefore we can’t help you and refer me to the ombudsman to offset dealing with my complaint. Not only that they responded in a way which makes it look like they didn’t even read my complaint properly, their response had no substantance to it. Just autogenerated bullshit. Unprofessional company, it’s scary that a company so shit is in charge of something as important as scoring everyone’s credit score. Abysmal.
29 september 2026
Review zonder uitnodiging
Antwoord van Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Easy to register and be given credit…
Easy to register and be given credit score just took me a bit of searching to find the information on the loan companies I had been with. But I was pleased with the information i had found.
19 september 2026
Antwoord van Equifax
Hi Jackie,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Easy to access report - awkward to challenge entries
It's easy to register, and to gain access to your credit report. However, I had a dispute over a credit entry that had expired the 6 year limit, to be reported on my profile. It took me submitting two cases to request a review (neither was fully investigated properly), and as such a subsequent complaint was raised to get it removed.
25 september 2026
Antwoord van Equifax
Hi James,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
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