TransUnion UK Reviews 

Absolute scam.

As above.

I can't believe Lloyds bank has anything to do with this lousy set up. No debit, no mortgage, always pay all on time, cards you name it. Tells you paying on time and not using your mac cards will increase it. 🤔 so how fo I improve, paying them? Tried to fill in the contact form, tells me my name Sabine has unacceptable characters, what the letters???? My postcode is not recognised 🫣 oh, been the same for 30 plus years....Tried to use their complaints link, just locks you out. Shocking, and this company has access to all our private financial records. Time to contact my gest friend trading standards abd my very trusted MP

Gave a 1 star as I can’t give zero, am not going to write a long review as all the other reviews sum up this absolute joke of a company. How the hell they are allowed to operate and control peoples credit scores is beyond me, there’s no one to speak too, you have to wait at least 28 days for a response to an email and when they do respond it’s utter garbage. You will just go round in circles and nothing will get resolved. Where is this company based? Might as well be North Korea, so I ask again, how in today’s day an age is a company like this able to have complete control over people’s credit files??? And why would big established companies use them??? lol

They ruined my credit score putting incorrect data and couldn't change it for several months.
I been promised about an update but this never happened.

Absolutely terrible customer service

comedy number generator that is only used to sell you credit products. Lenders have no access to it. Ignore numbers it kicks out they need to come clean about their market practices, maybe a class action lawsuit in the UK would clean up their act, UNDER NO CIRCUMSTANCES EVER PAY FOR THE SERVICE OF ANY CREDIT AGENCY

Why do I have to give Transunion a star, they deserve none. They seems to be nothing but a hurry come up rougue company that looking for stripes/fame. Why the hell reputable businesses deals with them? I am disgusted with them and would give them zero star. They may be great abusers of power. I am totally disgusted with them. I want to have absolute 💯 nothing to do with them!

Very, very, very sad indeed. I believe this is a terrible company

This company should be investigated at the highest level for major fraudulent activities. It would appear that they buy from various sources and countries judgmental information and advice then act upon it l for 1 of the numerous people involved will be seeking both damages and compensation.

What a bunch of illiterate unschooled idiots. A message Sent to them from weeks ago still showing I am not on the electoral role that I have been on for over 5 years, even after providing evidence! Trying to give advice and blaming NatWest as they clearly are unable to understand. I only used tranunion as it’s free with the NatWest app, but it’s inaccurate information which they cannot manage to update, illiterate emails from Lucy from ‘consumer services’ and others; and very poor management and customer relations.
Avoid and don’t waste your time or money.

The information held on my credit file isn't even close to accurate. There is information for addresses from someone who has the same name as me & more being added all the time. They are almost impossible to contact unless by mail as the website is poor.

Transunion are an absolute waste of space. The score is utter nonsense as well and not up to date. They tell me I'm using over 50% of my credit limit across the board, which I am most definitely not, which in turn continues to push my score down. No amount of reasoning seems to help, and these robotic algorithms/processes they employ are drivel. My score with the 3 other major credit report providers are all very good. They're just incompetent sadly. Best part of 400 reviews saying they are too, so they have no defence. Garbage

Used by Natwest, but information is always incorrect.

Cleared a credit agreement 6 weeks ago and still showing i have a credit bill. When disputed blamed the credit company, contacted them and they said it was Transunion fault for inaccurate information

I don’t use them and I have a good credit score with them but they have incorrect information to generate my score. Try to contact them and it’s not easy or worth the time. Why do NatWest use them

Like all other people on here I am appalled by the disgusting service offered by this company!!! The div that runs it is called Chris Cartwright and he is based in Chicago US. He is obviously a complete fool and it disgusts me that he has no contact whatsoever with the UK and the company he heads up !!!

They seem to be very happy to provide, publish incorrect information, knowingly I would suggest. They seem to care even less. I think a serious look at this company is needed, considering the damage their incorrect can cause people.

Poor poor telephone service, been on the phone for over 2 hours with the exact same repetitive music for 30 seconds then getting told if you want to hold, one of our agents will answer you call shortly, no queue, no nothing, this is thanks to my bank telling them my credit amount has gone up but nothing shows in either of my accounts, these people are an absolute waste of space, much like my bank

I feel robbed giving them the one star, they deserve absolute nothing

They do not even come on here to answer any reviews, they are lazy beyond belief

I sent them an email so no doubt l will not get a reply this side of 2026 never mind the end of this year

Worst service...20 years been voting given lots documents regarding it. But didn't satisfy

felt robbed having to give them a 1. I wish it was zero. requested for information to be amended after providing evidence and their response to say the least is limp.

Just like most of the others posting here I am shown on their profile as not being on the electoral register.

I have been on the register since 2014 and have sent correspondence from Council to them but they do not correct it.

They have not claimed their business ownership on this site and clearly have no interest in the bad reviews of their performance.

I am very surprised the FCA allow them to continue in business.

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If I could give less than a one star I certainly would. The customer service is totally non existent! Joined for the 30 day free report. Cannot get into accou t have emailed x5 have telephoned x3 NO ONE CAN ASSIST. Disgusting!