Shenzhen TOMTOP Technology Co., Ltd Reviews 

Do not use this company. I wished I had checked the reviews before placing an order! Had to give 1 star as there are no minuses! They sent wrong item and offered a paltry $8 ‘goodwill’ gesture. We ordered a golf set and received 3 golf balls! They tried to say that we would have to pay to return the item they had sent! I am still waiting on a response to this but am not expecting a positive result

This is one of the worst things I have experienced, order a drone that does not arrive, move the dealer several times without success, suddenly the item appears to have been returned to the dealer. Agree that it will be sent again if it can be done express I will not get an answer but a thank you for my understanding .... for what. last activity on the order is 9 days ago just hanging in the system, last time I shopped at TomTop

I had to select at least one star but give them a zero. I placed an order.had my account debited then received an email my order was canceled but my refund wasn't as quick. This was a Chucky doll for my grandson and I am stuck trying g to ride another in time. Poor experience.

Not the cheapest but Flash sales is usually a good buy. Custom free delivery to the EU takes 2weeks or less. Once i had a complaint which was quite nicely settled. Overall and as a regular buyer, i like it. And, they did not collapsed during/after "the virus" like many other shops n the orders arrived with rather little delay.

Ordinato uno smartwatch, mi dicono sia stato consegnato, ma a me non di certo! Alla mia richiesta di spiegazioni ho ricevuto solo risposte inutili e fuori contesto, posso quindi affermare che la loro assistenza clienti non serve a nulla. Ho aperto una controversia con Paypal per tentare di recuperare i miei soldi. Do una stella anche a me perché nonostante un'altra esperienza quasi analoga con un altro store cinese ho voluto ripetere l'esperienza.

Unik dårlig service.
På trods af beskeder - Hvor Tomtop bekræfter kreditnota eller i andet tilfælde "kompensation" - Så sker der intet i en måned.
Så en dag kommer der en besked...:
Vent lige nogle dage - Så får vi styr på sagen.
Tak for din tålmodighed.
Jeg har ikke tal på de gange, hvor jeg fået den besked (Oversat fra engelsk).
Så prøver jeg igen igen igen at dokumentere - Hvad de selv har lovet.
Hvorefter jeg så får beskeden.
Vi sendte penge tilbage til dig i 2019...
Og så kan jeg skrive - "JA - Det var så en helt anden sag som heldigvis er ude af verden...
Og så kan jeg igen "vente en måned" !
Sådan nogle mennesker skulle forbydes at handle med elektronik... Eller for den sags skyld "fødselsdagsballoner".

This company Tomtop is horrible. It's hard to understand what they are saying to you I'm there emails. I ordered a V950 Helicopter made by wltoys and it took forever. Not only did it take forever but they gave me the wrong transmitter. When I contacted them to remedy the situation they told me to send them a YouTube video of the problem so that they knew what I was talking about. They are very horrible horrible company. so if I was you I would think twice before I ordered anything from this company.

Seller sent me a defect printer. Told me he will refund me 12€, thats a joke for a 180€ printer. As i aked to send back the printer i was told that i will have to pay the shipping. Thats not true due to the law the seller has to pay the shipping for a defect produkt.
I dont recommend this seller very bad and unpolite customer support.

After my first review the support sent me an email and told me they would refund me 30€ nerver got the 30€ refund.
After i asked them when they will refund me the 30€ they told me that i will have to delet my first review that i will get the money back.

Thast not the right way to get better reviews.

SCAMMERS !!!

I ordered a 3D printer, at a cost of USD 225, to be shipped from a warehouse in Germany to Denmark.

Instead I received an industrial meat mincer!?

Of course the Chinese seller Tomtop showed absolutely no interest in resolving the issue and at first denied there being a problem at all and later started requesting pictures and videos again and again and again.

The sellers solution. Ship the meat mincer (18.3 kg) all the way from Denmark to China at an estimated cost of USD 243!

All at the buyers own expense!

Salve, ho acquistato un drone VISUO XS809HV (Clone Mavic), ma è un drone molto più di un giocattolo. Un giocattolo pericoloso e mal funzionante.
Il suo volo non è stabilizzato e appena alzato, va dove vuole ed è assolutamente ingovernabile, dato che risponde MOLTO MALE ai comandi. Capisco che costa 50 euro, ma sono assolutamente buttati, dato che dopo il decollo, scappa via e non funzionando il RITORNO A CASA, l'ho perso più volte e una volta per fermarlo, mi ha tagliato un'unghia a sangue. Pessimo e pericoloso.
Ho chiesto di mandare indietro il drone al costruttore e mi ha risposto che mi dà i soldi indietro se glielo spedisco in Cina. Costo della spedizione 55 Euro !!!!!! Più del costo dell'acquisto.
Potevano intervenire, spiegando bene se sbagliavo e come lo devo usare, ma siamo sul USA E BUTTA VIA. Nessuna assistenza.
Ora lo dovrò buttare via, dato che molto pericoloso per bambini ed adulti che si trovano anche se non nelle vicinanze, dato che non è controllabile.
Spero che con questo articolo, qualcuno non ci caschi come me.
Saluti
IN ENGLISH
Hi, I bought a VISUO XS809HV (Clone Mavic) drone, but it's a drone far more than a toy. A dangerous and malfunctioning toy.
His flight is not stabilized and just turned up, he goes where he wants and is absolutely ungovernable, given that he responds VERY BAD to the controls. I understand that it costs 50 euros, but they are absolutely thrown away, since after take-off, run away and not working the RETURN HOME, I lost it several times and once to stop it, I cut a nail to blood. Bad and dangerous.
I asked to send the drone back to the manufacturer and he replied that he gave me the money back if I sent it to China. Shipping cost 55 Euros !!!!!! More than the cost of the purchase.
They could intervene, explaining well if I was wrong and how I should use it, but we are on the "Use it and throw it away". No assistance.
Now I will have to throw it away, since it is very dangerous for children and adults who find themselves even if not nearby, since it is not controllable.
I hope that with this article, someone will not fall for me like me.
Regards

Jeg købte en i11 TWS som ikke virkede, men der skulle sendes en film ind så de kunne se den ikke virkede, det gjorde jeg så og forlangte mine penge retur for jeg ville ikke vente på en anden igen i 2 måneder, men selv om det er afgjort den ikke virker, så har jeg endnu ikke fået besked om jeg får en anden og der er nu gået over 2 måneder siden jeg klagede første gang, de har heller ikke fået svar fra deres forhandler om jeg får en anden og når det så engang bliver afgjort, så skal jeg yderligere vente 2 måneder igen, hold jer langt væk fra den svindelfirma. Det gør jeg.

The worst company I have ever dealt with. Item broke within warranty period and they would not refund or repair. Offered me €8. A shower of crooks. Don’t buy anything from them.

pessimo venditore ,poco chiaro , poco collaborativo,sibillino nelle risposte ,non mi hanno rimborsato nonostante anno ricevuto l'oggetto da restituire rotto.

I wanted to share my experience to save you from this very dishonest people so you can save your money and time. Believe me you don’t want to involve with this seller.

I bought an underwater case for my iPhone on Jan 8, $36.01 on eBay their account name is monboly on eBay at the moment. He send me a bad quality faulty case then I send him pictures of the item that doesn’t close all the way so water will leak in it. He promised to send me a good replacement case on feb 2 then he send me a tracking number on Feb28 ( after 4 weeks) which is fake that was belong to someone else and delivered some other city on Mar 7. When I asked him about the issue he said that he will check with post office he kept me wait till March 24 then send me an other tracking number. I asked him for copy of the shipping receipt as a prove to be sure if he ship the item to me but of course he didn’t provide it to me this time too just because that was an other fake tracking number that also delivered some other city.
I called post office they said those pakages didn’t ship to me. They just played the game with me till the time is over to give them bad review on eBay also just because he kept me busy two months with his little games eBay money back warranty is over also But I will make sure everyone learns about what kind of business they are doing.

Do not waste your time and your money with this people!!! It was ridiculous

Purchased a dash cam (Yi) and delivered product was in Chinese. Tried to return but Tomtop required me to pay shipping (40% of purchase price). Also tried to get manufacturer to replace but it would not because Tomtop is not an authorized vendor.

Tomtops Atención, si te llegan los pedidos rotos y primero te dicen que reclames a correos y este dice que no acepta reclamaciones de productos de china más aún cuando el embalaje no es el correcto,mandan los pedidos desde china a España envuelto sólo con plástico ,cuando les vuelves a reclamar te toman el pelo durante un mes y medio regateando si te dan un 30% luego un 40 etc al final te dejan de contestar durante unos días, cumplidos los dos meses he conseguido tras muchas gestiones que me devuelvan el importe , pero ha sido una locura y tomadura de pelo.

I got damaged item (drone) for 50 eur and they do not want to refund me. The Drone was flying without control, the remote did not work properly. They want the item to be send to them on my costs of 70 eur. I wrote them like 20 emails, send photos, videos, everything they asked, but still no good business from them. The worst on-line seler I ever bought from.
NEVER AGAN will I be their Costomer.

Det er ikke just kvalitets vare de har. Svarer aldrig til beskrivelsen.
Købte en wi fi doorbell hvor der stod der var indbygget sd card. sludder og vrøvl.

IMPORTANT: this notice is posted on all the entities of TOMTOP because they have 6 entities on Trustpilot which can mislead the net surfers because in the end it is the same site !!

I bought a smartphone in December 2016 and it began to bug around May 2017, by default on the screen, after more exchange emails I get an agreement for the returned (at my expense 27 €! !) for repairs, which I have been doing since the beginning of September. At the end of a month not seeing the device come back, I ask or that is, an answer tells me that he found nothing and since nothing, no answer to my emails!
So, unless you are not looking for problems, flee this site, he does not know what to sell, for the rest (customer service, customer relations ...) they are nonexistent!
Think carefully for the case where your purchase would fail ... this is where the trouble starts !!! At the word.

Even their answer is automated, only the name of the posterter changes. Not even the right to a personalized response, bad until the end, and very often no response to the message sent or unnecessary answer ..

18/02/2018: No more answers from them, even to the recommended mail and still no referral from my smartphone ...
THESE ARE THIEVES !!!!!

Like many others I made a mistake and placed an order with this company.
I ordered a car dash camera, waited too long for it to delivered. when it arrived it would not charge, I tried several ways but the internal battery would not take a charge.
Contacted Tomtop by email, they said I probably had not operated the camera correctly. I informed them I could not operate it at all. After more silly emails they asked me to make a video of the fault. How do you make a video of a flat battery?. Eventually they stopped responding.
DO NOT ORDER ANYTHING FROM THIS COMPANY you will regret it.
STAY AWAY YOU WILL LOOSE YOUR MONEY.
PAYPAL and others should stop dealing with this company. It only tarnishes there image.
GG