Shenzhen TOMTOP Technology Co., Ltd Reviews 

I want to give them zero stars out of five, but it doesn't appear as though you can do that here.

I warn you, DO NOT deal with this company at all.

Back at the end of September/start of October 2017, I purchased a condenser microphone from Camfere. I had struggled to find one that was compatible with my phone, but they clearly displayed on the product page that it was fully compatible with my device. Glad that I had found one, I bought it, paying them £25.94GBP. Before purchasing, I checked their refund & return policy, just in case, and was satisfied to see that there was a 30 day window to receive a refund if needed.
The product took so long to be delivered that the 30 day window had almost closed by the time I received the package in the last week of October. I tried the product out with my device, and what do you know, it didn't work. Instructions were contained with the product which I followed to the letter to ensure that I did not make any mistakes in setup etc. that would result in non-functionality. Still, I could not get it working.
I emailed Camfere straight away asking for assistance, and explained the problem fully to them. I also made sure to mention that I was within the 30 day window and was expressing the potential need for a return & refund due to a faulty product. I send the email.
Close to a week passes, and I receive no reply. I decide to contact them via facebook instead, and the person running their facebook account for their company, who responded to the message I sent to them said, and I quote: "Hello, sorry for the inconvenience. I do not belong to the customer service department, so I can not see your mail, so please provide your email address, I can contact customer service to reply you."
I thought this was ridiculous that the person who's job it supposedly was to answer online inquiries did not work for customer service, but all the same, sent them my email.
Eventually, the following day, I did receive an email back from Camfere:

"Dear customer
Thank you for your help.
We have delivered the problem to our technician and we will make up a reasonable solution for you asap. Please contact me within 24 hours .
Thank you for your willingness to cooperate with us.
Best regards,
Carol"

Now, I was rather confused by 'Carol' requesting that I contact them within 24 hours, but I did so anyway, asking if they could also clarify why they required my contact.

There was no reply from Camfere at all.

I attempted to resend the email, and received a notification from their email provider (in Mandarin which thanks to an online translator) informed me that their inbox was full. I contacted them on Facebook to inform them, and they sent me the exact same email again. I attempted to respond again and ran into the same full inbox issue.

Time passes, and we're now into November 2017, and having heard absolutely nothing via either email or Facebook, I sent their Facebook page another message:
"I am still yet to hear anything from anybody at Camfere regarding my order. Respectfully, I am starting to become rather annoyed. Please get back to me as soon as possible."

I received no reply, and it became apparent that they were simply attempting to ignore me in the hope that I would 'go away'. Another 5 days passes and we're well into November by now. Lacking options, I sent them another email, which this time went through to their inbox successfully, detailing how disappointed with their service I was, that the product they had sold me had proven to be faulty (I had checked with my phone's manufacturer and they had confirmed this appeared to be the case), and that I would like something done about it. Finally I received a reply from Carol, who asked me to record a video and send it to them. Upon my inquiry as to why, they informed me that only after they have checked the product on a video can they identify the problem and progress with the return. Now, I can understand this to an extent, but only to a small extent. This was not detailed in their returns policy, and I shouldn't have to go to these measures, I should just be able to return the product and get my money back. I had by this point asked for clarification of what they wanted a video of, as since it was a phone microphone, this was not clear.

At this point Camfere returned to ignoring me once again for weeks following, until I contacted them again in the first week of December asking for a reply.

Finally I got one. Keep in mind before you read this, the product I ordered was a microphone designed to be used with smartphones. It is only a microphone. They said, and I quote:
" Deeply sorry for delay. Our technical staff replied that if it was used with the cell phone ,it is just a headpset. If it was used with the computer , according to deal with it, it can be both a headset and microphone. So sorry for your inconvenience and so long time so solve it.
What about keeping the item and then we will give you 10USD partical refund to make up your loss?
Any question，pls contact us.
Looking forward to your early replly.
Best regards
Carol"

If anybody has read this far down, I congratulate you on reaching this point, and I hope you're currently as dumbfounded as I was when I read their reply. 7th of December, I reply, telling them that it is a microphone not a headset, and so on. There is nothing remotely headset-y about it.

No reply from Camfere.

19th of December, again, I email.

No reply from Camfere.

And now here we are, the present day. I still don't have my money back yet. It's been almost 3 months. I think it would be fair to say that I am regretting my purchase.

To that end, to reward the lovely folks at Camfere for their incompetence, terrible attitude towards customer service, lack of concern regarding both ignoring customers and plain and simply lying to them, and apparent willingness to sell non-functioning products to unassuming consumers and not complying when they ask for a refund, I have decided to give them an abysmal but dreadfully honest review for Christmas this year. I hope somebody else's gift to them is a conscience or a sense of morals.

Whatever you do, do not buy anything from this website, because I'd put money on you regretting it. Or, alternatively, do buy from them, but tell me first so that I CAN put money on it, because at least I know then I will make back in winnings the £25 they took from me.

excellent customer service your technical support is the best

Don't order there!
They sent me a leaking underwater housing for my camera. There is no support and they won't take the housing back. Now I have a leaking underwater housing.
Also I payed $30 for express delivery and it still took more than three weeks.

I still wait for my order from 18. September

Order number No.AN17I18L4134-PZ1KYP
Total Amount USD 184.70
Order Date 2017-09-18 12:41:34
Shipping address Philippines Zamboanga del Norte Diplog

Compré un disco duro SSD el 7 de octubre en cafago.com que pertenece a esta compañía, 4 días después me escriben que no pueden hacer el envío porque no tienen stock. Inmediatamente les escribo para que me reembolsen el dinero y nada, ya llevo 3 correos sin respuesta.

Absolutely horrible. Ordered a camera flash from camfere 2 weeks ago from their "germany warehouse" and paid 10$ extra for expedited shipping 1-4 business Days. The only problem is I realised they don't even seem to have a Germany warehouse or any other for that matter. It's been over two weeks and it's still saying "processing" on my account on their website. I've emailed them 3 times with no response. I've written on Facebook to their page and they've seen my message but no response.

DO NOT BUY from this site. If its too good to be true it usually is!

everything is to my satisfaction! i have placed 9 orders!
Regards a wery pleased costumer

Avoid TomTop, they will steal your money if the product you bought is under legal warrenty, you are basically screwed. They do not respond to any of the support emails I have sent and they censor all product reviews not full 5 stars away from their webpage. TomTop stole my money and after all this time with no working unit, I am pretty p*ssed!

hope to have more and better products in the future, and I will share good products with my friends.

Exelentes productos,muy buenos y buen precio,ya compre varios articulos y todo muy bien contra lo que se paga,envio muy barato a mexico,solo un poquito tardado ya que no es mensajaria de paga

The worse customer service ever!!!!!! (run away as you can)

On March I bought an SJ5000 action camera that cost me R$ 380,80 (Braziliam currency Order Number: AAN17C17N4646-3FXX78). It was sent to Brazil on March 21, but after a loooooong wait I received a notification that the item was lost by post service.

According to international postal regulations, the sender, as the contractor of the distribution service abroad and legally responsible for the object, is the only beneficiary of possible compensation. But Camfere still didnt refund my purchase. They take forever to answer any emails with a very poor english translations.

If I knew how bad it was, I would never bought it in their website.
I'm still waiting for their refund, or I will need to talk to a lawyer to sue them.

I have already bought several objects and always with high quality and great prices

Generally a good experience! Good and well-working website with nice products. I ordered 3 items from them but got no kind of confirmation ...
Besides that, the shipping was as expected and I could follow my order with provided tracking number.

Good experience

What a very bad after sales service. I never more buy anything by TomTop. I have buy a drone. To fast an of the motor damaged. After a lot of correpondetion emails i haven't a sollution. TomTop doesn't ansering more contact. If you need some service/ warranty Don't spend your time into it..
What a f***king company!!
Is there a other emailaddress of support.tomtop.com

Hi, caution with this SCAM SELLER, they are using a new way to scam you, and paypal never will cover you. Very easy, look:

1) buy article, 75 euros, shipped from UK, paid with paypal. Received correctly

2) DOA article, defective, doesn´t hold charge... messages goes and back... finally offer to return article for refund or resend (I want refund).
This is message you get

In this case, we suggest you return it back
The shipping address is as below:
Address :14 rue Jules Verne
63100, Clermont Ferrand France
Post code: 63100
Tel: 0033761441379
Name : XIA XINXIN
Pls note this “ AN17C26N1253-xxxxxx” on the package so we can confirm it is your order.
The tracking no is appreciated.
We do not afford the return shipping fees
After receive we will refund or resend to you
Regards
Sarah

I send article with registered carrier (and urgent), delivered 2 days after send. Then seller SAY didn´t receive any, and messages asking about tracking in english (I sent, it show it how delivered correctly, and that address).

AND HERE IS THE TRICK¡¡¡¡
Then you open paypal claim... and escalate to DISPUTE (you was talking about it 2 weeks). Paypal ask to send back to CHINA ADDRESS¡¡¡¡ you returned yet the article (and have tracking) to address sent by suppport. Automatically you lost dispite, they got article and money.

I talked with paypal, they checked address I sent and asked to seller... he didn´t answer... then, they consider not valid. Closed dispute, i lost article and money.

You know... NEVER RETURN ANY TO TOMTOP, ANY¡¡¡¡¡ always open dispute and wait address from Paypal. Never trust in they, NEVER. you will lost money and article.

I don´t understand how they are as liars... CAUTION WITH THIS NEW SCAM... better don´t buy here. I will try to post these in all webpages and forums I can.

Thanks

Здравствуйте, все!
Меня зовут Юрий, я на пенсии и делаю по несколько заказов в месяц на международных торговых площадках. Почему я это делаю?
Первую причину хорошо понимают жители России: сверхмаленькие пенсии, а хочется и себя и детей и внуков порадовать какими-то подарками; то есть - разумные цены.
Вторая причина – качество товаров в абсолютном большинстве случаев соответствует заявленным. Всего лишь немного внимания при просмотре картинок и анализе представленной информации.
Третье. Всегда можно найти аналогичный товар вдвое, а то и втрое дешевле, чем с рекламки, которая “зацепила». Или подождать немного: цена, как правило, падает, а если на какую-нибудь распродажу попадёшь - там вообще всё за копейки…
С течением времени появляется опыт, любимые площадки и продавцы. Привыкаешь к неспешной доставке Почтой России и, соответственно, планируешь покупки заранее.
Очень нравится делать заказы на Tomtop. Подписался на их рекламную рассылку и всегда в курсе новинок в продаже. Таким образом приобрёл для себя, не особо напрягая скромный семейный бюджет, паяльную станцию (я по профессии электронщик), мини - удочку (увлечение), великолепный набор для ремонта ноутов - смартфонов – планшетников и т.п. увеличительные очки (что поделаешь, зрение не то стало), монокуляр, пробник тока и напряжения заряда, USB –разветвитель, аккумуляторы для домашних телефонов и планшетников и ещё кучу «вкусностей» для ремонта и наладки ПК и гаджетов. А также чехлы , брызговики и тестер для авто. Сыну подарил сверхмощный налобный фонарь и мультитул к его автомобилю, жене – сумку-холодильник, прикольные игрушки внукам, умные часы. Всего и не перечислишь. И это меньше, чем за три года! Любое приобретение таких вещей в обычном магазине пробило бы невосполнимую брешь в бюджете и надолго отвадило бы от всяких покупок. Одна доставка стоит дороже, чем сама вещь. А в TOMTOP всегда найдёшь бесплатную доставку.
Что самое характерное, риска, что тебя «кинут» нет никакого. Один раз в регулируемом источнике питания «Сделай сам» за 600 рублей оказался неисправным входной трансформатор. Продавец через TOMTOP за два дня вернул 350 рублей за покупку нового, которые я затратил у себя в магазине (сравните цены!). Как оказалось, очень внимательно TOMTOP следит и за заказами и за перепиской клиентов с продавцами. И, как строгий, но добрый наперсник, всегда стоит на страже интересов клиента.
Мечтаю о хорошем карманном осциллографе, палатке и мини-дрели. Уверен, что всё это и многое другое у меня будет уже в этом году! Спасибо TOMTOP!

kan ikke komme væk fra deres email

I purchased a sport camera from chamfere with two days delivery with extra charge. Arrived two weeks later try to contact the business with no answer. Camera video is very bad. Battery does not last long 30 minutes full charge. Bad communication from China That does not answer back for return. Lost my money.

ho acquistato un oggetto che doveva essere spedito dalla Germania con DHL, invece è partito dalla Cina e dopo 6 settimane non è arrivato.
Camfere ha risposto con codici di tracciatura che non consentono di capire dove sia finito l'oggetto, e alle mie richieste di effettuare una nuova spedizione dalla Germania, non ha risposto.
Primo ed ultimo acquisto da camfere, soldi buttati.