CanaryReviews 

Unfortunately I got 2 devices. From the beginning it was my biggest mistake to spend some amount for such a crook company!
I Still can use arlo pro & pro 2 without paying any fee. Netatmo without any plan. Recently I bought eufy which is perfect and free to use.
So canary attitude is unacceptable and if was in USA for sure I would bring the case in court! Such a crook company must be forbidden and must be closed.

Don't buy anything from canary!

Shocking behaviour.
In an attempt to move me away from the free service to premium, Canary now send me daily notifications of ‘motion detected’.

I hardly even receive a notification but since they removed the ‘view 3 seconds of video’ from the free service they send me fake daily notifications.

I’ll now buy a new home camera and disconnect Canary.

DO NOT BUY CANARY!!!

So after posting about how Canary ripped off their customers, Canary responded to their bad reviews almost immediately asking customers to contact them. However, when the customer contacts them they never reply. Customers are basically stuck with a very expensive baby monitor now and absolutely no customer service. Total joke.

I own one Canary camera only and I thank everyone around me who stopped me from buying more devices from them. The device was not cheap (I paid around £170 - £180 here in the UK), I was satisfied with it even that it offered a few less functionalities than other solutions present on the market at the time (i.e face recognition). From tomorrow on, it is going to be a useless piece of hardware as I am definitely NOT going to go for monthly subscriptions. As a Canary Customer I feel I was tricked. And I am very disappointed. I will be left with a pretty pricey device that will be limited to a very basic functionalities. Functionalities that a £20 - £30 camera will easily do. I would strongly recommend to think twice before making a Canary camera purchase. Search more, there is many other solutions present on the market today that will not try to drain you out of your monies.

They don't even follow up their messages on here.

A standard cut and paste response about contacting you and nothing.

Says it all really

Great for a few years but avaricious business greed has finally taken over. Without a rip-off monthly subscription, your notification videos are deleted after three hours and you cannot see the recording of what triggered the motion sensor. Also, the app takes forever to load so in an emergency... bad luck.

Replacing my two cameras on Prime Day tomorrow.

Same experience as everyone else. I own 4 cameras - all of which are now useless since they put the functionality (which I payed for) behind a paywall. The alert function which triggers without recording is more of a annoyance than anything else. It would have made sense to honour the original agreement for those that have bough cameras in the past, instead looks like they’re happy to go bust.

Canary has pulled a bait-and switch on thier camera products. The products were sold with features such as “monitor your home without a fee” and for several years the cameras functioned as advertised, then they removed the features so now you can get alerts for free, but the clips are not visible unless you pay an annual fee. Please do not buy anything from a company like this, as they will sell you goods and then remove the functionality upon which you relied, unless you pay a premium price. There are multiple better brands on the market from wyze, Zmodo, blink, and many others. Horrible business model.

Canary was sold with free features that made these cameras worth it but now all the features except live view have been taken away for a ransom price of $260 year to use 4 cameras. Look elsewhere! Don’t purchase Canary.

I wish I could give Canary ZERO star review. We had purchased many cameras over 5 years ago for security in our home. Now we cannot use the cameras AT ALL. Without purchasing the Premium service, the app will no longer allow us to view videos from the timeline AT ALL. The only feature Available for Free is to view live. We have also paid for the Premium service for one year, but we still could only see the videos for 24 hours and there were constant issues with the cameras NOT triggering properly to record. This company has unethical business practices and should be held accountable. Reach out to me to get on the list for a Class Action Lawsuit.

Like all the other reviews, I too am replacing my canary cameras. I bought two many years ago because of the inclusive services. These services have been gradually withdrawn. Sharp practice! The cameras are now useless.
I see that Canary have replies to some other reviews asking for a contact email so they can get in touch yet I have contacted them already twice and have not received a response.
Unbelievable company that should not be allowed to get away with withdrawing services that were part of the terms when the cameras were sold.
To all potential customers, look for an alternative. There are many competitors to chose from who won’t rip you off.

I am an original owner. I have gone through multiple de-grades of the canary product. Now without the record feature....

This camera is useless to me.

Disconnecting this AM.

Switching to WYZE cameras as their subscription plan isn't over the top.

The most disappointing product I have ever bought. Twice since I have owned this product Canary have rolled back on the services offered without paying the ridiculously high price for their premium subscription. Now you can only watch live without paying high monthly fees - absolutely useless for security as you’d need to be watching live to catch something happening. At this point I wouldn’t be surprised if they further rolled back their service so you can’t even do that. Don’t waste your money on this product or on its monthly subscription can buy other way better versions of this product for much cheaper.

Bought multiple cameras in good faith based on the features available - but they have now become effectively useless due to the changes to the plans by Canary.

Would avoid this company and don’t trust anything they promise.

My canary is used very little and is there for emergencies, just in case something happens. It had everything I needed, until they took it away and made it paid for features. Given that it already freezes regularly and struggles over wi-fi why would I pay them money?! I understand companies need to make money but they don't even have a basic option that's affordable before the premium (other similar companies offer this). I am currently deciding what to do about my home security, however, paying the subscription price where it's taken automatically (and probably without warning) is definitely not a plan I will sign up to.

If I could of given Canary zero stars I would have done. I have been a premium subscription payer for 3 years now but they contacted my via email regarding my renewal this year but they forgot to mention the price on the email. I assume that it was the same as previous years @ £79. Upon checking my credit card they have charged me £175.
I contacted Canary via live chat to cancel my subscription and have a refund but they have declined the refund. These tactics are very misleading and not a great company to deal with. I have cancelled my following year premium subscription with them and I do not recommend this company to anyone.

Update 11-07-2022: On 03-07-2022 I send the below text to support(a)canary.is but I have have not received any reply. The issue is still unsolved.
—————————————————————————-
I bought my camera many years ago. Have been happy with it until now. When I bought it I could watch the recording for 24 hours without having to pay subscription. Now the app is updated and I have to pay for something that used to be free. The only real solution was to change the terms for new users and reflect it in the price, and let old customers keep the terms that were at the time of purchase.

Due to recent changes canary has made to its cameras. You can no longer record short bursts of movement. Canary want you to pay a monthly subscription for this feature. The cameras themselves are not cheap. I brought my camera 2 years ago and was very pleased with it. Now I'm going to buy another brand as I dont want a monthly subscription. Only buy this product if you want to spend loads of money every year.

Bought 5 Canary cameras at great expense which are now worthless due to the numerous functionalities being removed from the free service. Imagine buying a mobile phone and then being told that you will now be charged extra to use the camera function, access your diary or address book. Its like buying a car, buy this one, you get all these basic features with it for free, lights, radio, indicators. Oh, now you’ve bought it we are taking them away but as an amazing offer you can now rent them for an annual fee, trust us, it’s a great deal lol lol lol
Absolute deplorable way to treat customers.
Then in addition to that, the Canary response on Trustpilot reviews is “we are sorry to learn of your frustration, please reach out to us” like they didn’t know it would create such a negative reaction.
Shameless and disgusting service

Hardware is solid but now completely worthless with sub structure and no grandfathering in of existing products sold.