Canary cancelled premium service a month before expiration of contract in July, after I informed them to cancel AUTORENEWAL. Website offered for $2.99 for month if subscribed for a year and when I cl... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Awful. Got the camera when it did not require a subscription. I purchased the camera because they did not require one. Now they do and they’ve cut back the services that were an incentive for me to ge... Toon meer
Bedrijf heeft geantwoord
The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non con... Toon meer
Bedrijf heeft geantwoord
This company are scam artists. We had the cameras at our cottage. Approximately 3 years ago Canary withdrew the service as they were no longer going to supply cameras to domestic properties... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Contactgegevens
6th Avenue 101, 10013, New York, Verenigde Staten
- canary.is
1,2
Zeer slecht
339 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Canary cancelled premium service a…
Canary cancelled premium service a month before expiration of contract in July, after I informed them to cancel AUTORENEWAL. Website offered for $2.99 for month if subscribed for a year and when I clicked hoping that price for 12 months ,they try to bill $69.99.Interesting calculation. There are several companies which will allow unlimited cameras for one flat rate subscription.
11 juni 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Dennis! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention. Please reach out to our customer support team at support@canary.is so we can address your concerns directly and work towards a resolution.
Awful
Awful. Got the camera when it did not require a subscription. I purchased the camera because they did not require one. Now they do and they’ve cut back the services that were an incentive for me to get the camera in the first place. No more recording and I can only watch live for 30 seconds at a time. After 30 seconds it promptly diverts to a pop up ad. The company claims most people only look at a video for 30 seconds. It’s an obvious attempt to annoy the user enough to get them buy a subscription. Too bad Canary couldn’t grandfather in early adopters who were motivated enough to purchase the camera due to its then subscription free model. Bad bait and switch plan designed to establish a customer base on false pretenses. Lots of advertising in the app too. Switching to Arlo.
9 juni 2026
Review zonder uitnodiging
Antwoord van Canary
Hi! Thank you for sharing your feedback—we really appreciate it. I’d like to confirm that our Basic Service plan continues to remain free. The Watch Live experience is now set to 30 seconds at a time per session.
This adjustment keeps Watch Live focused on quick, meaningful check-ins—making the experience more efficient and reliable without wasted data streaming.
The ads also help us sustain the service by offsetting the costs associated with ongoing engineering updates required to keep our app compatible with the latest iOS and Android releases. Unfortunately, a one-time hardware purchase does not cover the long-term expenses associated with maintaining and improving the app including security updates.
Please contact us directly for possible offers. We would be happy to continue having you as a customer.
Horrible customer experience like others
Horrible customer experience similar or identical to others with bad reviews. I got charged an amount that was much more than I expected on the day of the renewal. I immediately contacted support via chat to cancel my service and ask for a refund. Customer service only would tell me over and over again that the terms of service say that I cannot cancel until the next billing which is a year from that date. They said they could not issue a refund even though it had only been hours since the renewal took effect and was charged. They told me had I reached out about my concern the day before they would have offered me a substantial discount of 60%. They have a policy for new customers that they can cancel for a refund within 14 days (in the fine print it says not for renewals).
I asked, they denied, I asked again, they denied using the same standard answer. I don’t even know if I was chatting with a person or a bot. They emailed me a denial and I replied and still only received the same “we cannot process a refund for you based on our terms and conditions”. Again they just keep repeating the same denial reasons saying we reconsidered your request but denied it for the same reason. I am still unsure if there was an actual person on the other end of the email.
I am very unhappy with their customer service and feel that, especially now there are many more companies and products that offer the same service for better prices and better customer service. Wish I would have read some of these reviews previously.
3 juni 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Ben!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Subscriptions can be cancelled via Email, SMS, Live Chat, Telephone or directly via the Canary website as per terms and conditions agreed by each customer at the time of purchase. Once a cancellation is requested, the subscription is set to expire on the next renewal date.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
Excellent Service…
I had a very good experience working with Tara and Ethan in the customer service department. They listened to my concerns and were very professional in their dealings with me. In the end we reached an amicable solution that was a win/win. I was truly impressed with their determination to make things right.
26 mei 2026
Review zonder uitnodiging
Antwoord van Canary
Hi Ted, thank you for your review! I'm happy to read that you had such a positive experience with us. If there's anything else we can do to help, please let us know at support@canary.is
I see other people commenting about…
I see other people commenting about Canary‘s billing practices. I also had no idea that my service would go from 60 something dollars a year to $220 and you can’t cancel it if you’re on auto renew so you’re just out of all of that money. And you’re right they basically tell you sorry about your luck. They put the blame solely on you even though I never received their email about the renewal. Save yourself the hassle. Go with a different company. Literally been a customer since 2017…. Done now.
23 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Mich!
Hello there! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
We’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
According to our Terms of Service you agreed to, any cancellation request sets the subscription to expire at the end of the current billing period. When you signed up for Premium Service, you acknowledged that your subscription would automatically renew unless you cancel before the renewal date.
We send emails informing our customers about all price adjustments and annual renewals. Please check your Spam and Promotions folders.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
I cannot get my canary view to connect
I cannot get my canary view to connect. In the steps it says press top until "turns blue and chirps", but it never makes a chirp after flashing blue
Never got a reply from their help dept.
To bad I can't get a refund.
24 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Leslie!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Could you please edit the comment and include the serial number of the device? We will look into this issue and reach out to you.
Alternatively, please reach out to our customer support team at support@canary.is so we can address your concerns directly and work towards a resolution.
This company are scam artists.
This company are scam artists.
We had the cameras at our cottage.
Approximately 3 years ago Canary withdrew the service as they were no longer going to supply cameras to domestic properties.
However since then we have no cameras and Canary have continued to take the money from my account in April 2024 £40.83 April 2025 £40.83 and most recently April 2026 £149.00.and this is After Canary themselves withdrew the service and cancelled the subscription yet still have the gall and downright cheek to continued to take the money.
This we only noticed today.
THIS IS FRAUD.
My husband has contacted Canary through the enquiry ticket as there is no other way of contacting them.
Disgraceful fraudulent practice.
Don’t touch with a barge pole.
24 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Eileen!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Subscriptions can be cancelled via Email, SMS, Live Chat, Telephone or directly via the Canary website as per terms and conditions agreed by each customer at the time of purchase. Once a cancellation is requested, the subscription is set to expire on the next renewal date.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
Canary is impossible to cancel
Canary is impossible to cancel. I have been trying for two years following the camera breaking. The camera was set up for a business years ago, so the person who set it up has long gone. I have sent multiple emails explaining this, I have sent emails from the accounts email which they asked for, to then be told that wasn't the correct email, so i used my own again, to be told i still need to send emails from the previous one.... It's a nightmare. Alongside this, we havent received any communications to say thepayment is coming up or have we received emails to say the price is going up, and it has increased from £79 to £145 in two years. I get responses from support, but they are sending me in circles and keep telling me to email from a certain account, i do that, and they say its not correct. What more can i do?!
23 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Lu!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Please reach out to our customer support team at support@canary.is and if possible provide a PDF file that includes the following information:
Company letterhead at the top of the letter
Location address
Original owner's name and email address
Serial number for any devices to be deactivated
Reason for request
Picture of the serial numbers for the devices to be deactivated
We will deactivate the devices and look into possible refunds and offers related to this situation.
Thank you for your patience and for sharing this with us.
Canary has very bad billing practices
Canary has very bad billing practices. They send an email to remind you that your subscription is coming due. What they do not tell you is the cost of that renewal. In my case it was over $400 USD. Then after they take the automated payment, if you want to change your plan or cancel you get the sorry we have your money and we dont care anymore see you next year. Customer service is prompt and consistent to tell you it's your fault for not checking your account for changes.
17 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello there!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind. Over the years, we've continuously enhanced our service with new, cutting-edge features to ensure you receive the highest quality experience.
As part of this, we’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support. We appreciate your understanding and continued support.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and work towards a resolution.
The worst experience I have ever had with a company
Anybody with eyes and a brain can see Canary is using highly unethical subscription ‘trap’ tactics and dark patterns, while toeing the line as as close as possible to avoid getting into trouble.
EVERYONE DO THIS NOW: dispute the charge with your bank and cite “services not as described” or “cancellation not honored”.
Then FILE A COMPLAINT with the FTC. Every one matters and will be used to build a case against Canary: reportfraud.ftc.gov. In addition, file a complaint with your state’s Attorney General consumer protection division, find it here: usa.gov /state-consumer
Canary Support: escalate this as high as you can. Your management is a bunch of thieves and crooks, but you already knew that didn’t you?
I am an individual and powerless to do anything, but in aggregate, we can get regulators to pay attention to this piece of shit company.
31 maart 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Dan!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
PP customer service, debit your account then hide behind T&C’s
I have been a long standing customer of Canary for many years, I would like to thank them for giving me the reason to ditch Canary which I should of done years ago, Canary customer service is appalling and very brave to hide behind the terms and conditions when you complain ,they have certainly earned there 1 star status on Trustpilot
7 april 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Mark!
We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
Shady renewal practices.
They tried to bill me for an annual renewal $100 higher than last year's renewal with no notice. Thankfully, Apple blocked the transaction. I am done with Canary.
27 maart 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Michael,
Thanks for your feedback.
We sent the customers the price adjustment emails before introducing the new prices. Very often, the receiver's email blocks these emails or sends them to spam or other unattended folders.
Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind. Over the years, we've continuously enhanced our service with new, cutting-edge features to ensure you receive the highest quality experience.
As part of this, we’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
We appreciate your understanding and continued support.
****Stay away from CANARY****…
****Stay away from CANARY**** absolutely terrible**
I had canary for 11 years until January 2026. This company use to be pretty good from service to the cameras but both have failed...
NOW they have become an Unethical and Deceptive Company.
Canary's price has jumped and do not notify you buy email or any other way. Last year they tried to charge $129.00 after many attempts to contact Canary we agreed on $49.00 last year which I had been paying every year before.
This year Without any notice that my renewal was coming due or that the price jumped to $199.00 for the year.
I get a pending charge on my credit card of $199.00 on January 2, 2026. I immediately put a ticket by text on the Canary app they provide. Asking to have someone contact me with in 24 hours due to the price change and that I did not authorize the charge. They do not provide a phone number on the app to contact and the phone number I had used in the past no longer worked (which seem to change throughout the years).
I did not receive any contact. I again text and put a ticket into Canary on January 3rd, 2026 telling them to cancel my account and that I NO longer wanted Canary. Due to the non contact and the jump in price and that I did Not authorize the charge.
I still received no contact until afternoon on Jan 4th, when I received an email which stated that it was an automated message, and they wanted the serial numbers from my cameras. I immediately sent the serial numbers from my cameras, which I had already disconnected from the app. I received an email back that the ticket was in and it would be completed.
Canary charged my credit card on the Jan 4th anyway. I ask for refund and they told me they would Not give me a refund that the service would stay the same for the year and they were sorry to see me go, and that next year I could use the cameras on their basic plan that does not record and do not have to have a subscription.
I went back and forth with Canary until the 6th trying to get a refund with no luck.
I then disputed the charge through my the credit card company. My credit card refund me $199.99 after 30 days due to no response from Canary at that time. Next I get a notice from my credit card company that canary responded days after the dispute was closed and the dispute was re opened and the charge of $199.99 was back on my card.
I again disputed the charge on my card. I sent to my credit card company all my attemps to get a hold of Canary before the renewal on the 4th along with my emails to and from Canary. My credit card denied my dispute and Canary gets to Keep my $199.99 FOR NOTHING!!!
I DO NOT KNOW WHAT CANARY SENT TO PROVE I DID NOT TRY TO CANCEL OR WHY THEY GET TO KEEP my $199.99 for nothing.
On Jan 3rd, I went and purchased other cameras from a well known company and I have 5 cameras that we're installed on Jan 3rd and only charged $99.00 for the Year for all 5.
Canary gets to keep my $199.99 for their Unethical and Deceptive Company ways and practices.
And now This credit card company will be used only in an absolute extreme emergency.
2 januari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello C Rey,
Thanks for your feedback about the price adjustment.
Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind. Over the years, we've continuously enhanced our service with new, cutting-edge features to ensure you receive the highest quality experience.
As part of this, we’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
With regards to the refund, according to our Terms of Service you agreed to, any cancellation request sets the subscription to expire at the end of the current billing period, therefore, we would be unable to provide you with a refund.
When you signed up for Premium Service, you acknowledged that your subscription would automatically renew unless you cancel before the renewal date.
We appreciate your understanding and continued support.
Premiumgebühr vervielfacht, ohne Genehmigung abgebucht und Kamera gesperrt
Ich benutze die Kamera seit Jahren und bin sehr zufrieden.
Anfang März 2026 musste ich feststellen, dass man mir aber statt der monatlichen 2,95 € nun knapp 10 € vom Konto abgebucht hat.
Canary Kundenservice teilte mir auf Rückfrage mit, dass der Preis von 2,95 auf knapp 13 € gestiegen wäre und die knapp 10 € schon ein Sonderpreis wären..
Ich machte von meinem Sonderkündigungsrecht Gebrauch, da mir eine Erhöhung der Gebühren nicht mitgeteilt worden ist und die Abbuchung von knapp 10 € ohne meine Einwilligung erfolgte.
Die Kündigung wurde abgelehnt. Ich habe die knapp 10 € von meiner Bank zurückbuchen lassen und Canary hat mir nun die komplette Kamera gesperrt, obwohl das Basispaket bei Kauf miterworben wurde. Kamera ist jetzt nutzlos für mich.
Antwort auf Antwort Canary
Ich möchte keine Erstattung, ich möchte, dass Sie die Kamera mit der Basisfunktion freischalten. Sie ist komplett gesperrt, obwohl mit dem Kauf ich ein Anrecht auf das kostenlose Basispaket, mit dem ich live sehen kann, habe.
Neue Antwort an canary gemäß deutschen Gesetz habe ich bei einer vervierfachung einer Gebühr ein Sonderkündigungsrecht, das habe ich wahrgenommen. Ich bezahle keine zehn oder 13 € im Monat für eine Cloud die ich woanders für zwei bis drei Euro im Monat bekomme. Sie haben mir ja nicht mal ein kündigungsrecht eingeräumt sondern kassieren einfach den vierfachen Preis.
Antwort an Canary
Wir können das Ganze jetzt beenden. Ich habe mir eine Kamera für 29.95 im Angebot von einem namhaften seriösen Anbieter gekauft, der 3,95 € im Monat für die Cloud und Video Speicherung nimmt und das anbietet, was ich als Verbraucher benötige und keine teuren Extras.
Wir haben in Deutschland Verbraucherrechte. Wenn Sie einen Vertrag einseitig ändern, indem sie andere Leistungen anbieten und den Preis erhöhen, steht dem Kunden ein Sonderkündigungsrecht zu. Sie haben hier deutsche Gesetze gebrochen, ich habe das Ganze der Verbraucherzentrale gemeldet und die werden gegebenenfalls gerichtlich gegen sie vorgehen. Ich hoffe auch, dass sehr viele Menschen das hier lesen und dann bei Ihnen keinen Vertrag abschließen, da Sie nach ihrer Rechtsansicht jederzeit die Gebühren beliebig erhöht werden könneny ohne dass die Kunden aus dem Vertrag kommen. Das ist rechtlich nicht haltbar in Deutschland. Sie hätten die neuen Zusatzleistungen auch in einem neuen extra Premium anbieten können, dann hätten die Leute abschließen können, die das tatsächlich wollen und Sie nicht einfach andere Leute abzocken und sich an deren Bankkonten bedienen.
4 maart 2026
Review zonder uitnodiging
Antwoord van Canary
Hallo Cybill! Vielen Dank für Ihr Feedback.
Seit dem Start unseres Premium-Services im Jahr 2016 ist es unser oberstes Ziel, Ihnen maximale Sicherheit und ein beruhigendes Gefühl zu bieten. Über die Jahre haben wir unseren Service kontinuierlich mit neuen, innovativen Funktionen verbessert, um Ihnen ein optimales Nutzungserlebnis zu garantieren.
In diesem Zuge haben wir die größte Funktionserweiterung unserer Geschichte vorgenommen und damit den Service deutlich aufgewertet. Dazu gehören die Verdopplung des Videospeichers in der Cloud auf 60 Tage sowie die Einführung KI-gestützter, intelligenterer Erkennungsfunktionen wie Paket-, Rauch- und Kohlenmonoxidalarm sowie die Erkennung lauter Geräusche mit Videovorschau. Diese Verbesserungen machen Ihr Nutzungserlebnis noch leistungsstärker, personalisierter und sicherer und bieten Ihnen gleichzeitig mehr Sicherheit und ein beruhigendes Gefühl.
Um den gestiegenen Betriebskosten und den Marktveränderungen gerecht zu werden, sind Anpassungen der Servicepläne notwendig, damit wir diesen hohen Standard halten und Ihnen weiterhin die neuesten Innovationen, erstklassigen Service, höchste Sicherheit und umfassenden Support bieten können.
Gemäß unseren Nutzungsbedingungen, denen Sie hier zugestimmt haben, führt jede Kündigungsanfrage dazu, dass Ihr Abonnement zum Ende des aktuellen Abrechnungszeitraums ausläuft. Daher können wir Ihnen in diesem Fall keine Rückerstattung gewähren.
Mit Ihrer Anmeldung zum Premium-Service haben Sie bestätigt, dass sich Ihr Abonnement automatisch verlängert, sofern Sie es nicht vor dem Verlängerungsdatum kündigen.
Wir danken Ihnen für Ihr Verständnis und Ihre weitere Unterstützung.
Update:
Wir haben den Kunden eine E-Mail geschickt, in der wir sie darüber informierten, dass der Rabatt nicht fortgeführt wird und der Preis vor der Abbuchung angepasst wird. Leider haben wir vor der Verlängerung keine Stornierungsanfrage von Ihnen erhalten.
Das System hat die Canary-Kameras, die mit Ihrer kürzlich erfolgten Rückbuchung in Verbindung stehen, gesperrt. Falls Sie diese Kameras wieder nutzen möchten, muss die ausstehende Zahlung für den Premium-Service, der vor der Verlängerung nicht gekündigt wurde, beglichen werden.
Da keine Kündigungsanfrage vorlag, wurde das Abonnement verlängert und die hinterlegte Zahlungsmethode belastet. Kunden können ihre monatlichen Abonnements jederzeit über die App per Chat, Telefon oder E-Mail selbst kündigen. Das Abonnement wurde nach dem Verlängerungsdatum gekündigt, daher endet der Service mit Ablauf des Abrechnungszeitraums. Eine Rückerstattung ist gemäß den zum Zeitpunkt des Kaufs akzeptierten Allgemeinen Geschäftsbedingungen nicht möglich.
Bitte kontaktieren Sie uns unter support@canary.is, um die Entschädigungsangebote zu besprechen.
Has anyone be successful in suing this…
Has anyone be successful in suing this company? I need us to all come together to eradicate the unethical methods used by Canary to force subscription on customers. No opportunity to cancel within the app and when you call they delay so there is a lapse.
22 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hello Adebusola! We are sorry to hear about your recent experience. Your feedback is important to us, and we would like the opportunity to make things right.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would be unable to provide you with a refund or apply a discount retroactively. You can cancel your Premium Subscription by choosing Manage in the Canary WebApp.
We’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
We have sent all our customers an email informing them about these changes. Please reach out to our customer support team at support@canary.is if you have not received this email.
We appreciate your understanding and feedback.
Unethical company and Deceptive
Unethical company. They start with a promotional annual subscription then every year they increase it dramatically. They do not advise you of the increase in the Email that you receive, so you are taken off guard when it more than doubles.I tried to resolve 2 days after they charged me and their answer was we will give you a discount next year. This is how they keep you subscribed and manipulate you as a customer. They are inflexible and even refused to prorate the membership down to the actually days that I actually first saw the charge on my credit card. (2 days) Very deceptive practices. They are charging double for the camera to shoot you a notice on your phone. Some security cameras do that for free. Do not get involved with this company.
13 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hello Grace! We are sorry to hear about your recent experience. Your feedback is important to us, and we would like the opportunity to make things right.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would be unable to provide you with a refund or apply a discount retroactively.
We’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure, while providing you with greater safety and peace of mind.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations, the high level of service, security, and support.
We have sent all our customers an email informing them about these changes. Please reach out to our customer support team at support@canary.is if you have not received this email.
We appreciate your understanding and feedback.
Terrible!
Terrible!! Avoid at all costs! They raise prices, or charge as they please without notice. SCAM! Also, no replies, I had to go through PayPal to get my money back. Smartfrog, originally, was so much better. Better camera, better prices, then they join canary and ruin their reputation. Please avoid this company, they need to go bankrupt for fraud! Years of having an account to instant regret after they sneakily took money they shouldnt have!
5 januari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello SAN! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would need to check if you requested cancellation before your renewal before we provide you with a refund.
Only users can add or create new subscriptions and add or change payment methods in their accounts.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and work towards a resolution.
This company is just awful
This company is just awful. They change the rules over the years even if you were a customer from 10 years back. What they’ve done has rendered my camera is useless. Now the app is full of ads, and you can’t watch for more than a couple seconds without having to watch another ad. Even when I paid for the subscription, the service was terrible. Miss notifications, bad camera quality, no connectivity with my Wi-Fi,. There’s so many better options. Any company you pick would be better than Canary
1 februari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello John! We apologize for the inconvenience you've experienced. Your feedback is important to us, and we would like the opportunity to make things right.
I’d like to confirm that our Basic Service plan continues to remain free. The Watch Live experience will also continue to remain free with unlimited sessions, now set to 30 seconds at a time per session. This aligns with how most customers already use Watch Live—quick check-ins when something seems off. If you wish to watch longer than 30 seconds, you can always start a new session by simply tapping the “Resume” button.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
I used Canary fairly happily for about…
I used Canary fairly happily for about 8 years. Unfortunately, my experience at renewal completely changed my view of the company.
I did not receive any notice of the upcoming renewal—whether it was never sent or went to junk, I don’t know. As soon as I noticed the charge, within a couple of days, I contacted Canary, canceled the service, and requested a refund. They could clearly see that I had not used the service for months.
Despite this, customer support refused to work with me on a refund and the communication I received was poor and came across as rude. In 8 years, this was the only time I ever contacted customer support, and it was a very disappointing experience.
As a result, I will not return to Canary when I set my cameras back up. Long-term customers should be treated better, especially in situations like this.
30 januari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello Christine! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would need to check if you requested cancellation before your renewal before we provide you with a refund.
Please reach out to our customer support team at support@canary.is so we can address your concerns directly and look into possible offers.
Absolutely RUN from Canary
Absolutely RUN from Canary! I have had their camera for years and have blindly paid for their Premium service. The camera is ok at best and drops off quite frequently. The service is no better than anyone else but is way overpriced. If you threaten to cancel they immediately drop the price in half. Customer service is the worst I have ever dealt with. I mistakenly let my annual subscription renew and 1 day into the renewal period they refused a refund. Ring is much better at half the price.
** UPDATE ** Of course now the company wants to seem like they are sympathetic but I had two days of messaging back and forth. I was charged $212 for an annual subscription and the best they would offer in a refund was $53. DESPITE the fact that they instantly offered the same subscription for $79 the next year. RUN, RUN, RUN from Canary ****
22 januari 2026
Review zonder uitnodiging
Antwoord van Canary
Hello David! We are sorry to hear about your recent experience. We strive to provide the best service possible, so thank you for bringing this to our attention.
According to our Terms of Service, any cancellation request sets the subscription to expire at the end of the current billing period; therefore, we would be unable to provide you with a refund.
Our goodwill refund was extended as an exception to our standard sales terms. As we could not reach a mutual agreement, the offer is no longer valid.
Thank you for your understanding.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.