Canary Reviews 339

Canary has gone down the toilet. I had 5 cameras at one point and was paying a yearly subscription fee. They increased the subscription fees without notice and charged me for cameras that didn't even work. They would not provide any refund (claiming "no refunds" is in the user agreement). The app is slow and notifications are often late. They purposefully make it difficult to impossible to cancel service. You cannot cancel through the app or online. Avoid this deceptive company at all costs.

Don’t believe the Canary response below. I notified them of “dead” flex cameras that would no longer turn on or charge. Since they were out of warranty they would not replace them and refused to refund the services associated with those cameras. Meaning I was paying them for services I could no longer use. This happened more than once. The “no refunds” policy is pretty deceitful. They will just respond with “it’s in our user agreement, sucks to be you”. I cannot express how bad they’ve become after I’ve used their cameras and service for over 10 years. The bottom line is that they got my money and no longer care. Going to file a claim with BBB so nobody else has to go through this.

Hi again in response to your suggestion to install version 8.8.1 l have installed latest version on play store 8.9.1 which still does not work!

Totally useless app now not working on my Samsung S8 and l even purchased another new S8 to try and sort but no go and all support could say was to log out and reinstall which l have done several times still not working.
Avoid

I know you poor customer service people are writing these replies because there is a gun to your head called a salary.

Undoubtedly you are aware, this is an awful product that uses unethical dark-patterns to trick users to purchase packages that they cannot get refunds on. Hundreds of people and I have experienced this, and all you do is make excuses. Perhaps you would be angry if you were scammed by a similar product?

At least your executives are happy. Squeezing as much out of this godforsaken company before it finally heaves over. They eat well!

Erst wurde jedes einzelne Feature gebührenpflichtig, für jeden Standort muss man 100€ Gebühr bezahlen. Weigert man sich, wird man mit Pseudoangeboten zugespamt. Und mit dem neuesten „Update“ wurde auch noch die „Home Health“-Überwachung abgeschaltet, die ohnehin nicht mehr funktioniert hat. Man musste immer ein paar Stunden warten, wenn man zwischen Standorten wechseln wollte. Es wird auch ohne Ende unsinnige Werbung für China-Schrott eingespielt. Hier sollte sich der Verbraucherschutz bzgl. Sammelklage einschalten! Schließlich wurden die Kameras für viel Geld mit bestimmten Funktionen gekauft, ohne die das System so viel Sinn macht wie ein Auto ohne Reifen. Minus 5 Sterne wären noch zu viel! Finger weg von diese
Abzock-Verein!! PS: Kundendienst ist auch das Letzte! Nur Standardantworten, wahrscheinlich KI-generiert ohne Sinn und Verstand.

Having been a customer for a few years I am flabbergasted by the cowboy company they've become. Completely ridiculous subscription prices. My renewal was due 7/2/25, I logged in 31/1/25 and the costs were extortionate so decided to cancel. As I went through the cancellation screens I was given a 1 time offer of £75 (I paid £108 last year) so accepted that. Few days later £157.31 was taken. When I queried this I was given so many different answers and they refused to cancel and reimburse within the 14 day cooling off period as legally obliged by EU law (they are based in Ireland). I have submitted a claim to the European Small Claims Court. They even had the audacity to say if I renewed on 7/2/26 they would offer me a 60% discount. Apparently I paid £108 for 2024-25 discounted from 208 but they've had to put their prices up so this year the 'bargain' of £157.31 is amazing as it should be £318! Work that one out. They should be put out of business. Sadly looking at other reviews seems a familiar story.

This is the worst company. The customer service is abhorrent. They send an email informing they are taking money for the next year that is nowhere to be found. Then they charge $149 for premium service and refuse to refund. There is no way we wanted this for another year and certainly not for 149.00. I contacted them immediately upon notice from my bank but they refuse to cancel the service for this year or refund our money. Stay as far away from these people as you can. There are lots of companies far better out there to use where you will be treated fairly.
Update: I did not receive the email and I do not take time to check junk mail. This is the worst customer service ever. You are more interested in money than your customers - therefore, we will trash the canary, never use your service again, and continue to write reviews so others know how they will be treated if they choose your service. You are an example of the poorest of customer service and care for others.

Cancelled a premium subscription that auto-renewed in Dec 2024 and they’ve informed us that the premium subscription will remain through December 2025 and there will be no pro-rated refund. We originally had the device to monitor my elderly grandmother in her home who has since died.

Many years ago I bought several Canary cameras and installed them in several locations in Europe. The quality and service were better than other manufacturers. Then Canary decided to charge for the service, without improving the quality. Without the paid service, all these cameras are now useless, they do not record video at all. I threw them away, but kept only one, because I did not have time to cancel the annual payment. The total amount with tax for the year was about $ 160. For some reason, the paid service was linked to a location that I do not have for a long time. For more than a month, specialists from this company cannot link the premium, paid service to my location. In letters to me, managers ask me to come to the location, set a day and time for a phone call, I come, wait and nothing happens. This has happened twice already. Manager, who set a time for a phone call, took days off. This is my personal experience and I do not recommend dealing with this company. Looks like I'll have to throw out the last camera and forget about them forever in the New Year.

The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non consent or one- click for 'consent'. Wonder why 250 Vendors want access to Home Security Data. Have asked them to make 'reject all' as one click. This trumps their other unprofessional aspects (e.g. fleecing, etc).

I'm really shocked by these comments, how bad and irresponsible you are (canary service) , so you give people pain, stress, headaches, it's very dangerous for people, I don't know how bad you have to be to fix this situation, which is obviously not in your favor.

A fuir. ! Nombreux bugs , impossible de se connecter là où on en a le plus besoin lors d une alerte , en plus acharnement à essayer par canary de nous rajouter des abonnements . Il y a bien mieux et moins cher , je regrette vivement mon achat

Canary usually offer a 60% discount annually making subs a reasonable mid £30's (which kind of tells you the normal £100 is way overpriced & unrealistic). Because I was away and unable to receive email, my account auto renewed (also another trap you have to aware of). Customer service (in the USA) has done nothing to offer refund or offer discount in order to retain a customer who's been with them for years even though renewed and new contracts should have a 14 day cooling off period under UK consumer rights law (which they clearly don't care about). The funniest thing is they offered me 60% off next years renewal but won't refund a cent on the £100 they conned me out of first. 1 star is too much. DO NOT WASTE YOUR MONEY ON THEM, REMEMBER THIS IS NOT A UK COMPANY... YOU WILL NOT GET YOUR MONEY BACK!

Been a subscribering customer for years, but yesterday I had an issue with their 2FA when trying to authenticate. They temporarily removed it, so I could login. Ricky, who was the customer support agent on my case, escalated the issue to a "specialist" so the 2FA could be reactivated on my account.

Today he wrote back to me, that they have dissolved 2FA on my account, and ensures me that is has no affect on the security of my account. Now being a software engineer my self, and been involved in PCI audits in the creditcard industry for years, NOT having 2FA does very much affect the security around my account! That their "specialist" states otherwise simply makes me no longer trust this company with my data.

I have therefore cancelled my subscription, disconnected the camera and ordered a camera from a different company.

EDIT: Ricky just wrote back that 2FA is only available for customers in the US, UK, IE and DE... If you are a customer outside of those countries I strongly suggest you go look elsewhere

Don't give this company any money. It will buy you nothing more than a chronic headache.

I'd sooner be that guy eaten alive by ants in Indiana Jones than become a Canary subscriber again.

Absolute trash company.. do not do business with.. they will nickel and dime you and keep you on subscription every way possible and auto sign you up for an annual contract even after you call in to cancel a month prior.

They took a£79 a £25 and another 25 payment out of my account without telling me just automatically subscribed me for another year, when I hot intouch to get it cancelled and my money back they said they carnt cancel now till 2025 and no refund will be issued complete Robery.🤬

Canary billed me after I asked to cancel and got an email confirmation. Pure scam!

I may be missing something here but there seem to be two Trustpilot (UK) sites in existence giving reviews of this system, This one gives it 5 stars (101 reviews). The other gives it 1 star (283 reviews). How is that possible?
In my opinion it is execrable. It has many faults but the worst is that it completely misses events. For example, movement in a particular place is picked up on one occasion but not on another??? I have sat and watched this happen.
Alerts are sporadic and by the time one has accessed the live view the event is over. Not good if it is one of the occasions that the event hasn't been recognised and recorded.

Canary will rip you off by never letting you get out of the contract. They don’t care if you like or not.
Buyer beware!!!!!!!!!!!!!

As per other comments here, if you are a date late cancelling they will simply keep you £100. As per their responses below they’ll just “computer says no” you, and invite you the read the t and cs. It’s grasping, mean-spirited behaviour, which reveals precise what they think of their customers. I’ll will never use again.