Canary cancelled premium service a month before expiration of contract in July, after I informed them to cancel AUTORENEWAL. Website offered for $2.99 for month if subscribed for a year and when I cl... Toon meer
Bedrijf heeft geantwoord
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Awful. Got the camera when it did not require a subscription. I purchased the camera because they did not require one. Now they do and they’ve cut back the services that were an incentive for me to ge... Toon meer
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The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non con... Toon meer
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This company are scam artists. We had the cameras at our cottage. Approximately 3 years ago Canary withdrew the service as they were no longer going to supply cameras to domestic properties... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Contactgegevens
6th Avenue 101, 10013, New York, Verenigde Staten
- canary.is
1,2
Zeer slecht
339 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Horrible service
The cameras are fine, but a little pricey when compared to the rest of the available options that are in the market now. The one thing everyone should know is how bad the customer service is. I understand that service should not include doing everything I want, but I have been with them since they were released on Kickstarter. I tried to cancel my auto-renewal recording service 1 day after the charge went through, and they would not consider it. The rates are increasing by over 60%. Buyer beware. There are many other options, and I have been extremely happy with Ring, especially with the option to never pull a battery and charge due to the available solar options. My exterior Canary camera required charging every 2 weeks, which was very inconvenient.
Replying after receiving feedback:
What a horrible reply. Your are increasing by more than double with nothing improving. My new service has all the features you mentioned, allows as many cameras as I add with no additional charges, and they overcommunicate. I do not disagree with the cancellation policy; what I disagree with is not notifying me 30 days prior to the charge, as required by law. I also only have one camera online because it was the one I needed access to in order to pull the last video of my deceased son. You're still charging me for 4 cameras, which are no longer online.
I stand by my comment: "horrible service" and "buyer beware"
7 augustus 2025
Review zonder uitnodiging
Antwoord van Canary
Hello Rick! Thank you for your feedback. We appreciate it.
Since we’ve launched Premium Service in 2016, we have always been driven to provide you with the strongest security and peace of mind.
We’ve added the most significant feature expansion in our history, delivering substantial added value to the service—including doubling video cloud storage to 60 days and introducing AI-driven smarter detection capabilities, such as package, smoke and carbon monoxide alarms, and loud noise detection with video preview clips. These improvements are designed to make your experience even more powerful, personalized, and secure.
To adjust to increased operational cost and market changes, the service plans adjustments are necessary to maintain this high standard and continue delivering the latest innovations.
According to our Terms of Service , any cancellation request sets the subscription to expire at the end of the current billing period.
When you signed up for Premium Service, you acknowledged that your subscription would automatically renew unless you cancel before the renewal date.
Thank you again for sharing your feedback.
Dirty company.
Dirty company.
Features that were free for years now cost money.
And if you were paying already, guess what price goes up every year.
There are so many good companies out there to give your money to. Don't waste your money here.Let them go out of business.
30 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Robert! Thank you for sharing your feedback—we really appreciate it. I’d like to confirm that our Basic Service plan continues to remain free. The Watch Live experience is now set to 30 seconds at a time per session.
This adjustment keeps Watch Live focused on quick, meaningful check-ins—making the experience more efficient and reliable without wasted data streaming.
Please contact us directly for possible offers. We would be happy to continue having you as a customer.
Don't buy as no recording without a subscription
You've really lost it the cameras are useless without record feature unless you have a subscription and as more and more cameras are becoming available with memory cards you will lose your business.
25 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi David! Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
We would be happy to offer you a 12 month 60% discount on a Premium Service subscription. Please reach out to us at support@canary.is, and we can arrange this for you.
Thank you again for sharing your feedback.
Frauds, scammers, deceptive billing pracgices
increased auto renewal cost without informing and charged whole year cost (~double), unresponsive to emails from husband, argued with husband on phone, refused to let him cancel, refused any full or partial refund, refused to let him talk to supervisor. read the BBB complaints. frauds, scammers, deceptive billing
23 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Linda! Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
We sent all customers an email informing them about the price adjustment.
We’re concerned to hear that you did not receive a discount, and we would like to look into this further. Please contact us directly with your details at support@canary.is so we can review your case and assist you.
Thank you again for sharing your feedback.
Do not use this company they would get 0 star if available
Awful company should be 0 star they increase subscription and take money from your account with out prior consent. They also make false deal on discount agreed by taking more money than was agreed. DO NOT USE
If you paid via PayPal l recommended you cancel the auto renew this will not allow them to take unauthorised increased subscription
12 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Paul! Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
We sent all customers an email informing them about the price adjustment.
We’re concerned to hear that you did not receive a discount, and we would like to look into this further. Please contact us directly with your details at support@canary.is so we can review your case and assist you.
Thank you again for sharing your feedback.
Avoid Canary at all costs
Let me just add onto the tanking of trustpilot reviews for this awful company. I completely forgot I had a subscription - haven't used the cameras since I moved. No refund available and the customer service person hung up on me. I wish I could give them a zero. Avoid this company like the plague that they are.
8 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi E.J.! Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
Customers can cancel their subscription at any time through their online account, or by contacting our customer support team via chat, email, or phone. We aim to make the process straightforward and transparent for all our customers.
We’re also concerned to hear that you felt you were not treated respectfully during your call. This is not the level of service we aim to provide, and we would like to look into this further. Please contact us directly with your details at support@canary.is so we can review your case and assist you.
Thank you again for sharing your feedback.
Save yourself the headache and buy a cheap camera on amazon.
EVERY OTHER COMPANY offers refunds if customer wasn’t aware of a price increase and does not like the new price. You guys do not. It appears the entire business is predicated on preying on consumers.
In what universe is $330/year is justifiable for a subpar product and terrible customer service?
After my miserable experience with Canary, I bought a Xiaomi camera for....yep, $40. No subscription required. Does what it says on the tin. Lets me watch my baby, has a few days history, has motion alerts. Not a plug, I'm pointing out what the competitive landscape looks like in 2025.
Maybe you guys can't compete anymore, so you have to become predatory on customers to stay alive.
1 december 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Alfred! Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected changes can feel.
Our cancellation and renewal terms are clearly outlined on our website and in the sales terms that customers accept at the time of purchase. We also send renewal reminders as well as notifications of any price adjustments to ensure full transparency ahead of renewal.
That said, we take concerns like this seriously and would appreciate the opportunity to review your specific case in more detail. If you could please contact us directly, our team will be happy to investigate further and assist you.
Thank you again for bringing this to our attention.
had activity on my account so tried to…
had activity on my account so tried to enable 2 factor and no security token was sent to my mobile.
Have tried the number of times but nothing received and have correct details in. I don't trust this company.
3 november 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Tony!
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
Please reach out to support@canary.is, and we will be happy to troubleshoot your issue.
Thank you again for taking the time to share your experience.
No customer support!
My Canary renewal withdrawal showed up in my bank account for the amount of ~$330. In the past it was nearer $150. Price more than doubled. I contacted Canary and they basically said, 'Sorry you missed the notice your price was going to double but our policy is no refunds.'
Goodbye Canary!
28 oktober 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Greg!
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
We want to clarify that Canary does send reminder emails ahead of both subscription renewals and any price changes. Additionally, our current pricing and subscription details are always available on our website at https://help.canary.is/hc/en-us, and our customer support team at support@canary.is is always happy to assist with any questions regarding pricing or discounts in advance of your renewal.
Please note that our cancellation policy is clearly outlined in the sales terms that are reviewed and accepted at the time of subscription.
We regret that this experience has led to your decision to leave Canary, but we thank you again for your past support and for taking the time to share your perspective.
Bought a brick
9/25 STOP playing games, you responded with the same suggestion today, but took off the stolen suggestive part which i have print screened. This shows you're merely worried about the way your company is perceived and not the way you treat consumersof your product. 9/24 Youre a jerk company to say it could be stolen i am highly offended, nothing is stolen i have a receipt! I Bought a brick! I emailed with issue of pairing the rep stated 21st that it was still active on a different user's account. I received an email the 22nd asking me to update firmware then perform a pairing test. I did with no results and replied as instructed. The 23rd i was told it was still active on a different user's account. I knew that already I would have assumed that it was taken care of when the company asked me to try and pair the camera again. Incompetence. Now canary just read my review and I guess they think im stupid if they really expect me to do the same thing again ive already emailed my receipt and serial # TWICE i am not falling for their games I stand by my review.
18 september 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Chelle,
Thank you for your feedback.
The device in question was purchased second-hand and is attached to the previous owner's account. The original owner, who may be the one that is your seller has not responded; therefore we can not remove it from their account. We suggest you return the second-hand device to where you purchased it if we don't receive their confirmation soon.
scam.stay away.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Leopold,
I'm sorry to read that you had a negative experience with us. I would be happy to try and resolve the issue with you.
Please contact us at support@canary.is with a summary of your issue, and we will work through this with you.
Worst cloud service ever
I spent close to 400 usd in cameras, at the beginning the service was normal, but after a while they started to ask for high payments, since I decided to stop paying one year ago, the cameras became just useless devices, if I want to subscribe to the cloud service they are asking for 300 usd to make my 4 cameras to work properly, please don’t buy these cameras, this service is terrible.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Roberto. Thanks for your feedback. We have recently upgraded Premium Service, which you may not have been aware of.
Out of the box, your Canary will have access to motion-activated notifications, Two-way Talk, Alexa and Google Home integrations and Watch Live, without any additional cost. What this means is that your Canary won’t capture footage of an empty room but will notify you when motion is detected for you to jump over the Watch Live feature in the app to see the motion as it happens.
We’re excited to inform you of the latest Canary features, releases and updates to the Premium Service plan. These include many enhancements in response to our customer requests.
Video Cloud Recording Extended to 60 Days: Starting in August 2025 — your full-length video recordings will be stored for 60 days, securely encrypted—double the previous 30-day limit—for even more peace of mind.
Next-Level Smart Detections with Video Clip Previews: Enjoy more intelligence added to your Canary system to make notifications even more meaningful and stay ahead of what matters:
Loud Sound Detection: Receive a video clip instantly when a loud sound is detected—whether it’s a glass breaking, baby crying or unexpected commotion in your home.
Smoke & CO Alarm Detection: Receive a video clip instantly when a smoke alarm or carbon monoxide alarm is detected even when you’re not home — to further strengthen your home security.
Package Detection: Launching in August 2025 — receive a video clip instantly when a package is detected and never miss a delivery again.
Improved Person, Pet & Vehicle Detection: Smart detection is now better than ever—faster, more accurate, and more reliable—giving you extra confidence that you’ll only be alerted when it truly matters.
30-day Canary Pro HomeHealth: Enjoy an enhanced experience when viewing temperature, humidity, and air quality from your Canary Pro—now with 30-day history.
New iOS & Android Widgets: Instantly check in on your home right from your phone’s home screen. The new widgets give you quick access to your Canary camera's live view, and recent events.
These improvements come on top of the existing Premium Service benefits, which remain unchanged.
Please don't hesitate to reach out to our Customer Support if you have more questions.
Underhand tactics !!! - Canary don't give any advance warning…
Canary don't give any advance warning of a renewal price increase...... when I complained they said they had applied a discount in the previous year to my annual costs when i moved from Basic to Premium (which i was not aware of as I didn't see the full cost!!) and I was now being charged the new full rate ..... 300% more than my first years payments.
I had been on the account dashboard a few days before renewal and all I could see was the current monthly payment ... nowhere did it display the next renewal price and in an email reminder I was sent a couple of weeks prior to renewal date it just stated the the subscription was due for renewal .... again no price stated.
I have complained and been told 'we don't do refunds, you should have gone onto our website where we clearly state the Premium price' ..... why would an existing customer do that when they have an account to log on to where all account details (including current and next renewal costs) should be displayed.
I agree with others comments - I believe their process is underhand and positively aimed at not informing customers prior to renewal. Their terms regarding 'no refunds' is again aimed at catching out loyal customers !!!
I will never purchase Canary products again and would deter anyone thinking of investing in Canary. Buy Blink or a similar products!!!
14 juli 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Mark!
Thank you for sharing your feedback. We're truly sorry to hear about your experience.
We want to clarify that Canary does send reminder emails ahead of both subscription renewals and any price changes. Our emails from Customer Service also include the expiration date of any promotional discounts that have been applied to your account. Additionally, our current pricing and subscription details are always available on our website at https://help.canary.is/hc/en-us, and our customer support team at support@canary.is is always happy to assist with any questions regarding pricing or discounts in advance of your renewal.
We understand that it may not have been immediately clear to you that the discounted rate applied during your transition from Basic to Premium was temporary. That said, we kindly ask you to reach out to our support again to be able to look into this issue.
We take your feedback seriously, especially regarding how future renewal pricing is displayed in the account dashboard. We'll be sure to share this with our product team, as we are always looking for ways to improve the transparency and clarity of our service.
We regret that this experience has led to your decision to leave Canary, but we thank you again for your past support and for taking the time to share your perspective.
Kündigung nicht möglich
Ich wünschte ich könnte Minus Punkte geben. Ich habe ewig für einen PremiumService bezahlt, den ich nie bekommen habe. Aufgezeichnet wurde nichts. Ich habe es nach einem Umzug dann aufgegeben es wieder zu nutzen.
Jetzt wollte ich das komplette Abo kündigen. Kündigen konnte ich aber nur den Premium-Service. Ich finde weit und breit nichts dazu, wie ich Canary selber kündigen kann. weder auf deren Website noch eine Google Suche hilft weiter. Es geht immer nur um den Premium-Service.
18 juli 2025
Review zonder uitnodiging
Antwoord van Canary
Hallo Kerstin,
Es tut mir wirklich leid, von deinen Erfahrungen zu hören. Danke, dass du uns darauf aufmerksam gemacht hast.
Was dein Abonnement und dein Konto angeht: Es tut uns zwar leid, dass du gehst, aber eine vollständige Anleitung zur Kündigung (auch für das Canary-Konto, nicht nur für Premium) findest du in unserem Hilfe-Center unter https://help.canary.is/hc/en-us. Du kannst dich auch direkt an unser Support-Team unter support@canary.is wenden, und wir helfen dir gerne durch den Prozess oder unterstützen dich selbst bei der Kündigung.
Wenn Sie dafür offen sind, kann Ihnen unser Kundendienstteam auch bei der Behebung des von Ihnen erwähnten Aufnahmeproblems behilflich sein - oft lassen sich diese Probleme mit ein paar einfachen Schritten beheben, und wir würden uns freuen, wenn wir die Dinge in Ordnung bringen könnten.
Wir freuen uns sehr über Ihr Feedback und hoffen, dass wir Ihnen in Zukunft eine bessere Erfahrung bieten können, wenn Sie sich entscheiden, wiederzukommen.
Very poor customer service
Very poor customer service. Encountered a problem where I dont receive my emails. They requested by logs, and soon after that I was ghosted.
1 juli 2025
Review zonder uitnodiging
Antwoord van Canary
Hi LL! Thank you for your feedback.
I am sorry to hear about your experience.
We truly value your satisfaction and would like the opportunity to review your specific case. Please reach out to our support team directly at support@canary.is, and we’ll be happy to assist you further.
We appreciate your understanding and look forward to assisting you.
This company is the worst
This company is the worst. All they care about is money. Very poor customer service. I requested my account to be canceled on June 2023 after being charged the annual subscription after I moved. I was just charged on 6/19/25 and they refuse to refund. I will be disputing the charge with my bank as I have my emails from 2023 requesting the account to be canceled.
23 juni 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Nicole,
Thank you for your feedback. We always aim to respond to cancellation requests as promptly as possible, and we’re sorry to hear about your experience.
We’d really like to look into your case in more detail to ensure everything is resolved properly. Please reach out to our support team again at support@canary.is, and we'll be happy to assist you directly.
Thank you for giving us the opportunity to make this right.
Avoid at all costs
Canary is a deceptive and money-grabbing company that preys on customers through sneaky subscription practices. They quietly increase their yearly subscription fees without sending any clear email or notification beforehand. One day, you’ll just notice a large charge on your bank statement—and by then, it’s too late.
To make matters worse, they refuse to issue refunds, hiding behind vague terms in their so-called “customer agreement.” This means you’re stuck paying for a service you might not even be using, with no recourse whatsoever.
Their approach feels like a con, taking advantage of trust and offering no real transparency. If a company can’t be upfront about billing, it doesn’t deserve your business.
Avoid Canary at all costs. There are better, more honest alternatives out there.
9 juni 2025
Review zonder uitnodiging
Antwoord van Canary
Hello Victoria!
Thank you for your feedback.
We understand your concerns and appreciate you taking the time to share them with us.
We’d like to clarify that we do send renewal reminders ahead of time, and our refund policy is clearly outlined in the Sales Terms that are accepted during sign-up. These terms are in place to ensure transparency and consistency for all our customers.
That said, we truly value your satisfaction and would like the opportunity to review your specific case. Please reach out to our support team directly at support@canary.is, and we’ll be happy to assist you further.
We appreciate your understanding and look forward to assisting you.
All they want is your money and the…
All they want is your money and the have no empathy or understanding. On June 12 my subscription renewed and I was unaware we still have a membership. I called the same day it renewed and asked for a refund as I no longer have the camera and being day 1 of the renewed you figure they might understand. Should have known better. Charges $149 for a year of service for a camera i no longer have. This company preys on people and do not give a shit about the people who spend money on their products.
12 juni 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Matt, I was sorry to read about your experience. It is standard practice that we send email reminder emails 7 days before the subscription renews as a courtesy only to prevent such things from happening. Please email support@canary.is, attn Matt and he will look into this case further.
Dont buy canary cam surveillance…
Dont buy canary cam surveillance system. It's some kind of a scam. It only a quality purchase if you buy every year an expensive membership . If you don't buy a membership and use the camera you face a nasty commercial pop-up screen every time you go online. Its
5 juni 2025
Review zonder uitnodiging
Antwoord van Canary
Hello Fritz, thank you for reaching out and sharing your concerns about the ads in our free service. I understand that this can be frustrating, and I appreciate your feedback.
The ads help us sustain the service by offsetting the costs associated with ongoing engineering updates required to keep our app compatible with the latest iOS and Android releases. Unfortunately, a one-time hardware purchase does not cover the long-term expenses associated with maintaining and improving the app including security updates.
We’re committed to providing a quality experience, and the advertising revenue allows us to continue offering Basic service for free. We also offer a premium option that provides an ad-free experience, should you be interested in that.
Your input is invaluable to us, and we continuously strive to improve our services. If you have any other questions or suggestions, please feel free to share.
We see you have had a Premium Service subscription in the past from 2017 till 2023 and continue to have active Canary devices. Thank you for your continued support.
Slow customer service even if you’re paying for premium
Very, very poor customer service. The two factor authentication stopped sending codes to my phone via SMS so I’m locked out and can’t view my cameras. I’ve reached out and they’ve said that they’re sending it to a ‘specialist’ but it’s slow and I’m very unhappy about it bearing in mind I pay for a premium service. Avoid this company - Ring are much better, I have their cameras as well.
22 mei 2025
Review zonder uitnodiging
Antwoord van Canary
Hi Sarah!
Thank you for your feedback. We're sorry to hear you're having trouble with the two-factor authentication (2FA) process. We'd love the opportunity to resolve this issue for you as quickly as possible.
Please don’t hesitate to reach out to us directly at support@canary.is, and we’ll be happy to assist you further.
Looking forward to hearing from you!
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