Candy UK Reviews 

Mon duo lave-vaisselle/four Candy (hors garantie maintenant) ne fonctionne plus depuis plus d’un an. J’ai donc souscrit, il y a plus d’un an, un pack Assurance qui me coûte 21€ par mois.
Depuis plus d’un an, j’ai tenté à plusieurs reprises de faire réparer l’équipement:
- Un premier technicien, aimable et professionnel, a changé une pièce. Il m’a dit que si ça ne fonctionnait pas après ce changement, il faudra remplacer l’appareil.
Comme cela ne fonctionnait pas après deux semaines, j’ai dû faire venir un deuxième technicien, car il n’était pas possible de faire venir le même.
- le second Technicien a été odieux. Il s’est adressé à moi violemment quand je lui ai suggére de demander le remplacement de l’équipement. Il n’a pas du tout dit la même chose que le premier Technicien,il a dit qu’il fallait encore changer une autre pièce, ce qui est en contradiction totale avec ce qu’a dit le premier Technicien. Il a refusé de demander le remplacement de l’équipement.
Et bien j’attends toujours depuis cinq mois environ, j’ai donc résilie le contrat parce que je vois que ça ne fonctionne pas.
Depuis j’appelle sans cesse la société qui s’occupe du pack : domestique et Assurance. ils me disent qu’ils attendent la pièce mais que le service CANDY ne leur répond pas. J’ai tenté d’appeler le SAV CANDY, mais l’attente est infinie. J’ai donc laissé tomber pour le moment.
Tout cela est absolument scandaleux, j’ai perdu donc 242 €, et ma machine ne fonctionne toujours pas. Je vais donc être obligée de la changer moi-même.
ATTENTION :
N’ACHETEZ PAS LÀ MARQUE CANDY, NE SOUSCRIVEZ PAS CE PACK ASSURANCE.
C’EST DU VOL.

Service après-vente scandaleux
3 mois pour venir réparer une machine de plus de 500€ qui n'aura pas fonctionné 6 mois
3 mois : un trimestre
Et quand on leur dit leur seule réponse est : je suis désolé
Mais il faut recruter : en vendant à ce prix ça ne devrait pas vous poser de problèmes

Bought a candy tumble dryer in September 24. Only had it 5 weeks and the motor broke. Engineer came and replaced the motor. That motor lasted 3 months then broke. Another engineer came and replaced that. Now that motor has broke but candy won’t replace even though the engineer said there was a 12 month warranty on the motor. Tumble dryer is now at the tip. 3 motors needed in the space of 13 months

Wish I could leave no stars. I brought a faulty appliance from them (tumble dryer) 18 months ago which has never worked. A year ago they confirmed mine was one of the faulty ones which was deemed to be a significant fire risk. A year later I still can’t use it, it’s not been fixed and I’ve asked for a replacement and they have said no. They are breaching my consumer rights so I am complaining to trading standards - I wouldn’t touch this company. Despite the appliance literally being a fire risk (they have written to me about 20 times telling me I must not use it) they won’t sort it out. Customer service is abysmal do not use this company - they rob your money and place your families safety at risk.

Candy promet un remboursement de 50e lors de l'achat d'une machine à laver. Or l'offre est MENSONGÈRE !
Délais de remboursement dépassé depuis plus d’un mois, je dois harceler le service consommateur Highco, mais visiblement je dois encore patienter ! Ils attendent certainement que je lâche et que les prochains clients oublient de demander.
Une honte

Do not go anywhere near this company. They are shocking!

Recently bought a Candy CSE C9DF Tumble dryer.
Item bought at end October 2025 from Curry’s.
Don’t bother the item is not user friendly which goes the same to be said about Curry’s and Candy Customer Services. I rang Curry’s literally after a few days and explained the Tumble Dryer wasn’t user friendly and wasn’t suitable. Reason it wasn’t suitable the fact we couldn’t get it working. Downloaded the manual, searched tutorials, and tried to ask for help from Curry’s. They weren’t interested as the item technically broken. Which they fobbed us off and told us to Contact Candy. Candy have a WhatsApp messaging system which takes twenty minutes to use then be told no human advisors were available. Then when you try to contact them again you have to go through the whole messaging system again.
Our consumer rights doesn’t mean anything us less the item is broken. The smart tech we only found out once installed isn’t compatible to our phones. And useless piece of technology.

One star is too generous for both Curry’s and Candy. Avoid both if you can.

I bought a Product: Washer Dryers - Candy - CSOW4856TWMBB680 - 3102013925090398 on 25th August 2025 at Currys, now the door gasket is broken - 2 months 2 weeks after buying it.
I rang Candy repairs, explained to the customer service person the door rubber gasket had split, it was obvious I needed a new one. She took my serial number and said would make sure the engineer would know ahead of the visit so I did not have to wait for a part.
The engineer turned up today and had not been told, he said the ame thing as I thought, broken door gasket... then said part was not in stock, had to be ordered and could take up to 21 days. I have been without a washikng machine for 6 days and now have to wait.
I am not happy with this washing machine OR the customer service person who lied to me. I requested a replacement and told I cannot get one as "currently wont be able to replace your appliance as we hold a repair warranty with yourself. We will need to wait for the parts to be delivered in order to repair your appliance." So I have no wasing machine.
I will never buy Candy again, a New washing machine appliance should not go wrong in 2 & half months.

Frigo candy arrivato non funzionante tempi della sostituzione dal 03/09/2025 arrivato il 14/11/2025 ,dopo tante telefonate email e pec ,con mancanza di pezzi speriamo che duri, consiglio aziende con stabilimenti locati in Italia....

Payed a bit extra to buy a heat pump tumble dryer to save money long term on energy bills. Unfortunately I bought a Candy. Condenser failure less than two years old. Engineer who diagnosed the fault stated it’s not worth fixing and advised me to take it on the chin, scrap it and buy a decent brand. He suggested Beko, Bosch, Indesit or Samsung depending on budget. I checked this site before making a decision. No brainier. Not even bothering trying to contact Candy. Not worth the time or stress. Lesson learned.

j'ai acheté une Candy smart Inverter en 2021. Aujourd'hui (2025), je dois la remplacer. Très rapidement la porte du hublot s'est fissurée puis s'est complètement cassée. Je précise que nous sommes 2 et que je fais en moyenne 3 lessives par semaine. Puis c'est au tour de la touche "marche arrêt" d'être HS. Heureusement que je pouvais la faire démarrer via l'appli Simply-Fi. Depuis quelques jours la fonction smart touch ne répond plus. Du coup, j'attends la livraison d'une autre lavante séchante (Hotpoint). J'ai renoncé à faire réparer la Candy vu les devis présentés (autour de 200-250 eur). Je n'achèterai plus jamais cette marque.

Had numerous emails and text saying engineer would be at mine between 11-1 waited in. No one showed up. Rang them was told parts not arrived even though it's been 8 days! Said surely engineer knew that before arranging time. Told engineer would call me. Have had no call and left in a black hoke now. Dont know when washer will be fixed

Service client inefficace!!
A fuir si vous ne voulez pas perdre votre temps!

Washing machine is a terrible product and works erratically at best. Motherboard failed after 3 months and replaced part has failed numerous times since and having to work between smart touch (only sometimes works) and manual interface on touch board failing every 2nd wash. Not good enough for the the money paid and I would highly recommend against getting one.

Utterly atrocious
Utterly atrocious . Bought a new tumble dryer. Got a letter on 9th August saying “do not use - dryer is dangerous”. Then it has taken them until 2nd December to give us a date to replace the dangerous part.

Lave-linge Candy CSS1413TWME/1-47 tombé en panne juste après la garantie légale (25ᵉ mois) : tableau de commande défectueux, programmes qui changent seuls, puis panne totale.
Problème très fréquent chez d’autres utilisateurs, preuve d’un défaut de conception.
Le service client Candy / Haier se renvoie la responsabilité avec l’assurance, sans réelle aide.
Réparation trop chère, fiabilité décevante. Je déconseille fortement cette marque.

I received a safety notice on the 13-9-25 about the heat pump on my Candy tumble dryer and was told to unplug the machine until it was checked. I have contacted Candy on a weekly basis but they could not give me a date that my machine would be checked, I then got an e mail advising me that my information had been past on to Haier who would deal with the issue. Today I have been on the phone and chat line for 3 hours, have spoken to Candy, Haier, Pacifica and Domestic @ General, and the last person I spoke to at Haier told me I was on a list, and if I had not received a date for the safety check in 2 weeks I was to phone Candy again, and he gave me the phone number which I rang at 9am this morning, all I seem to be doing is going round in circles. Very poor customer service especially when the machine could likely be a fire risk, and the worst time of the year to be without a tumble dryer!

Had a 20k kitchen installed and couldn’t be happier…… except the fact my hotpoint was out of stock and they replaced it with a candy. What an absolute wreck of a brand. Sounds like a plane taking off in your kitchen! Had an engineer come out as it’s in warranty, only to tell me this is normal for the machine. Awful machine

We bought a new build house with candy hoover appliances in. Oven, hob, dishwasher. I have never found appliances so infuriating, the oven broke the first time it was used, then the hob a month later. The dishwasher does not clean properly so you have to put it on twice. The touch screen buttons are not reactive so you find yourself having to press hard every time you want to use the oven, the app is useless as well. Do yourself a favour and spend a bit more and buy NEFF or Bosch over this rubbish. Wouldn’t go near anything from this company again

Lave vaisselle encastrable acheter ya 3 ans 529€ dés la 1 ère année des problèmes toutes les pièces ont été remplacées et ça n’a fonctionne toujours pas . Le SAV me propose une extension à 19€ par mois une honte une marque a évité de toute évidence