Cannon Safe Reviews 

Toni did a great job of taking care of me

Chatted with agent about my Cannon Safe's Electronic Lock taking way too many tries to open. Set me up with a replacement lock and only charged me for shipping 15.95 service was fast and easy!

Gabe knew what he was talking about. He listened and helped in a courteous manner. Thank you very much.

The experience was excellent, took a while to get through, lay your phone on lap about 10 minutes, but the lady took my info, it was about keypad eating battery's, got new one ordered 31 dollers, I was to lazy look for receipt.

Cabe was very helpful as well as knowledgeable. He answered all my questions, explained where to locate my key number and never made me feel rushed. In my opinion, his customer service was exceptional.

Toni Rodarte was able to help me with my combination change and forwarded the user manual as well.
She was very polite and very very patient!!

I used the chat mode available and the CSR was extremely helpful. I have been experiencing issues with my digital keypad… I was never provided with the troubleshooting steps to attempt to resolve it and so far, my safe appears to be functioning normally. But, this is how the safe has been functioning… it will open/close with no issues for several months, then won’t open. The CSR provided an email to use should the safe start malfunctioning again… THANKS TONI!

I spoke with a rep on the phone regarding a worn out touch key pad on my safe. Once he received the necessary information, he sent me a link so I could purchase a new one. The link also had video links for how to change the electronics and reprogram the key pad. The parts arrived in a reasonable amount of time and i was able to install and reprogram the new key pad in about 20 minutes.

Safe is pretty good. The customer service was great!

What made my experience great was the help I was had, Alfredo got the job done. He was very pleasant to work with and knew how to get my warranty work processed.

The wait time was a bit long, but once I had a rep on the phone, my issue was solved within a few minutes. Gabe was patient in helping me reset my code and get our safe registered.

Other then not receiving my spare keys from the forst go around with service, i did finally get ahold of them and it was taken care of with professionalism and fast action

Support team was very helpful and knowledgeable. Response time was very reasonable.

I lost my master key while my safe was in storage while I was off working and then the keypad decided not to respond.
After going online and filling out a ticket I waited and still never received any confirmation until I called customer service. Things seemed to be progressing after then then I get an email stating my ticket would be closed,even after sending an email stating that I needed assistance.
I received an email informing me how to pay for my key and the amount, which I promptly did.
Still no email or anything until I called today(02/24/2026) and after getting a call back from Gabe Cordova my issue seems to be resolved.
Just seems like a lot of dropped balls during this time of trying to work out the problem.

One of the worse experiences I have ever had. No response through email. I've paid the money and they won't give me my replacement key. Don't purchase from them.

The support, even many years after purchase, is excellent.

We purchased our gun safe about 12 years ago. We’ve had problems with the key pad. The customer service folks are great. They are good listeners and really try to help. They sent us a new keypad last week. Both folks we talked to were great. The one today was very patient and helpful. We were able successfully open the safe. Thank you.

Just like every other company not being helpful admitting there product malfunction. Very unsatisfied...I'll never buy another cannon product

Gabe was able to help with the issue I was having with my Cannon safe.he stayed on the phone with me to ensure I had access to complete the order of my new keypad.

My experience with Cannon Safe has not went well to do the fact that I purchased a brand new 64 Cannon Highlander for approximately $1,000 at Tractor Supply and the store held it for me for a couple of months until I could pick it up. I watched the store attendant unbox it put it on the forklift and load it onto my trailer. However once I got home and began to set it up I noticed that all of the shelving and the spindles except one for the handle was missing. It's also poor craftsmanship on the inside with gaping holes and cheaply designed materials. The digital keypad was pain in the neck to get the new code setup. It must have taken me about 45 times to get it it's finally set up. I sent in a ticket online when I first got home and realized I had the problem and never heard back from the company so after a few attempts I was able to reach customer service and was told that I was going to be responsible for paying for the parts that were missing and the shipping because it was no longer under warranty. I expressed to them that had not been used or removed from the store until about 2 weeks before I contacted the online service and submitted a ticket. But the agent did not care did not want to hear about it. There was no remorse and he told me to submit the receipt and they would ship the products at my expense!! The only time they have reached out to me is to close my ticket because I contacted Tractor Supply and ask for the receipt that I was never given or the pickup ticket confirmationi. They let me know that Cannon has that information because I purchased brand new from their chain and that I shouldn't have to be submitting anything to them. They also shared with me there have been multiple issues with these safes concerning missing parts faulty keypads and damaged housing. I'm disgusted because I chose this brand over a Winchester that we already own. I believe that good customer service says Cannon should not only ship the missing parts but send someone here to fix the keyboard and the poor craftsmanship or send me a brand new safe and have someone pick this one up and return it. Is a 600-lb safe I cannot return it.