Took over 5 weeks to process and ship an order. Placed the order 4 weeks before season was to begin and jersey didn’t show up until after the 2nd game and after team pictures had taken place. Do not u... Toon meer
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Lees wat reviewers zeggen
I would give zero stars if I could. Capelli has not shipped critical team items for my child's soccer kit ordered months ago. They refuse to provide a phone number to discuss the matter, and their AI... Toon meer
I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned. I cannot respond to Capel... Toon meer
Bedrijf heeft geantwoord
Great materials. I followed the size guide, and the size I selected fits me really well. For reference, I’m 5’4” and weigh 163 lbs.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over capellisport.com
Geschreven door het bedrijf
Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
Contactgegevens
Verenigde Staten
- customerservice@capellisport.com
- capellisport.com
2,7
Slecht
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Only the socks are not as soft as last…
Only the socks are not as soft as last year, anything else are good, especially the delivery.
19 februari 2026
Antwoord van capellisport.com
Hi Iris,
Thank you so much for for sharing your honest feedback 🤍
We’re happy to hear you were pleased with everything overall — especially the delivery! We do appreciate your comment about the socks n and we’ll be sure to share this with the relevant team for review.
Thank you again for your support!
You sizing is not accurate for the…
The sizing is the new men’s small shorts fit much shorter than the previous youth size and are not consistent with growth patterns. I reached out for a replacement and Capelli agree to send new shorts in men’s medium.
18 februari 2026
Antwoord van capellisport.com
Hi Diane, Thank you for your feedback. We understand how important consistent sizing is.
We’re glad our team was able to assist and arrange a replacement with the men’s medium shorts. If you need any help with sizing in the future, our customer service team will always be happy to help. We truly appreciate your support!
Good price for the shorts i was looking…
Good price for the shorts i was looking for.
16 februari 2026
Antwoord van capellisport.com
Hi Roy, we’re so glad you found the shorts at a great price! 😊
Thanks for shopping with us and for sharing your feedback — we hope you’re enjoying them!
My Online Buying Experience
My Online Buying Experience
My online buying experience was generally ok. Capelli products are of good quality and the items arrived within the timeline communicated to me.
However, my two issues were as follows:
1. The workflow with regards to being able to select one item at a time is a bit cumbersome. I tried to purchase a replacement item for an item I had returned and it wasn't as intuitive. I ended up having to email Capelli support.
2. I may be wrong but inventory seems to be low for some items. I've wanted to purchase one of the hats but I keep getting a message informing me that it isn't available.
16 februari 2026
Antwoord van capellisport.com
Hi Robert, thank you for the thoughtful review. We’re glad to hear you’re happy with the product quality and delivery timeline.
We truly appreciate you pointing out the website workflow and inventory concerns, and we’ll share your feedback with the appropriate teams to help improve the overall experience. Thanks again for your honesty and support!
Antwoord van capellisport.com
Hi Dan, we love hearing this — smooth, easy, and quick is exactly what we aim for! 🙌
Thanks so much for your support and for taking the time to leave a review.
Great tracking
Great tracking, reasonable prices. Only thing I do not like is the tapers soccer pants that feel longer for even a size 40.
16 februari 2026
Antwoord van capellisport.com
Hi Joseph, thank you for your detailed feedback! We’re happy to hear the tracking and pricing met your expectations. We appreciate your note about the tapered soccer pants feeling longer than expected in size 40 — that’s really helpful insight, and we’ll be sure to share it with our product team. Thanks again for taking the time to share your experience!
Gear showed up quickly as communicated
Gear showed up quickly as communicated.
Pants fit well- the option to mix and match pant and top sizes is great especially for those of us that need to layer.
16 februari 2026
Antwoord van capellisport.com
Hi David, Thank you for the great review! We’re so glad your gear arrived quickly and that the pants fit well. 😊We truly appreciate you taking the time to share your feedback!
Awesome product
16 februari 2026
Antwoord van capellisport.com
Hi Ryan,Thank you so much for the awesome feedback! 🙌 We’re really happy you love the product — your support means a lot to us!
Overall experience was excellent
Overall experience was excellent. However, area for improvement - players today prefer sock sleeves and I would recommend including and making sock sleeves that match team colours available as part of the optional items on your order website.
20 februari 2026
Antwoord van capellisport.com
Hi Mustafa,
Thank you so much for your great feedback — we’re really happy to hear the overall experience was excellent!
Regarding the sock sleeves, we completely understand the preference. However, the kit and available items are determined based on the contract and agreement in place with the club. But we’ll be sure to share your suggestion with the concerned parties for consideration.
Thanks again for sharing your thoughts!
Everything came quicker than expected
Everything came quicker than expected, but the shorts that we ordered are way too big
16 februari 2026
Antwoord van capellisport.com
Hi Damee,
Thank you for your review! Glad to hear everything arrived quicker than expected 🙌
Sorry to hear the shorts were too big — that can definitely be disappointing. Please reach out to customerservice@capellisport.com ,and the team will be happy to provide the return policy details and assist you with the next steps.
Terrible Communication and Shipping! Do Not Recommend
Communication and shipping are terrible. I ordered baseball uniforms on 12/14 (Sun) and it stated that the order would arrive in 5 weeks on 1/23 (Fri). Now it’s 2/7 (Sat) with no shipping or communication. I even wrote the company last week (1/26) asking about my order. They said it should arrive next week (which is this week), We still haven’t received a tracking number and might have to go to our first game without uniforms.
7 februari 2026
Review zonder uitnodiging
Antwoord van capellisport.com
Hi Michelle, we’re truly sorry for the delay and the frustration this caused. We understand how important it is to have the uniforms on time, especially with games approaching. The tracking number has already been shared with you, and your package is currently on the way. Once the remaining items ship, you will receive an additional tracking number. Thank you for your patience!
Antwoord van capellisport.com
Hi May, Thank you ! 😊 We’re glad you were happy with the quality and appreciate you taking the time to share your feedback.
Antwoord van capellisport.com
Hi Thanh, Thank you so much for your feedback! 😊 We’re glad you had a great experience and truly appreciate your support.
2XL was a bit tight compared to other 2XLs
The shipping portion was excellent. This is not the first 2XL shirt I have from Capelli, but this one (long sleeve) is trending a bit tight, particularly across my shoulders. The material is definitely a bit more substantial than the Official Sports long sleeves I have, which is nice.
20 januari 2026
Antwoord van capellisport.com
Hi, Thank you for sharing your feedback! We’re glad to hear you had a great shipping experience and that you liked the quality of the material. We appreciate you pointing out the fit difference as well — this is helpful feedback, and we’ll be sure to share it with our product team.
Antwoord van capellisport.com
Hello Jay, Thank you for your kind feedback! We’re glad you enjoyed the quality of our apparel and the quick response time. We truly appreciate your support and hope to serve you again soon 😊
Exceptionally long delivery times
Exceptionally long delivery times, no updates on the order status, and customer service appears more focused on closing tickets than resolving the underlying issue. Tracking numbers are provided, however the orders have not been fulfilled and have not left the warehouse.
16 januari 2026
Review zonder uitnodiging
Antwoord van capellisport.com
Hi, thank you for your feedback. As this is an organic review, we’re unable to locate any order under your name . Please contact our Customer Service team at customerservice@capellisport.com
with your order details so we can look into this further and assist you.
Antwoord van capellisport.com
Hi Victor, thank you for sharing! We’re glad to hear your order arrived quickly and that you’re happy with the product.
Antwoord van capellisport.com
Hi Ellen, thank you for your feedback! We’re happy to hear you were pleased with the fast shipping and updates. 😊
I had a good experience with my 2 orders
I had a good experience with my 2 orders. They were quick to notify that one of the products or items was sold out and offered me something similar to the one that I had ordered. That kinda of delayed my expected delivery day by a few more days, but nevertheless I was still satisfied with my order. The 2nd order arrived just as expected with no issues. I will definitely continue to be a Capelli customer.
8 januari 2026
Antwoord van capellisport.com
Hi Anthony, thank you for your kind feedback! We’re glad to hear you were satisfied with your orders and truly appreciate your continued support.
The company does not provide a customer service
The company does not provide a customer friendly contact option, and when they do reply they don not answer the questions asked. We have ordered team kits for three years and each year the delivery time is horrible and inaccurate. The uniforms do not last and as per Capelli you have to order a whole new kit just to replace certain items that wear out.
29 december 2025
Review zonder uitnodiging
Antwoord van capellisport.com
Hi, thank you for taking the time to share your feedback. As this is an organic review, we’re unfortunately unable to locate or follow up on your specific case directly. We’d really like the opportunity to better understand your concerns and assist you, so please reach out to our Customer Service team at customerservice@capellisport.com with your order details. We look forward to hearing from you!
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