Chester branch:- Alison and her team are always so obliging, such a friendly, welcoming atmosphere when you walk in. They are all happy to help and go above and beyond to make life easier for their c... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought Wahl hair clippers (super taper) and they arrived in perfect condition, brand new box, securely delivered on time. Will bulk buy other supplies from this seller now, as my usual small, local ha... Toon meer
I have been in business 38 years and always get my disposables at the Tunbridge Wells Capital store. On Sunday I returned two rolls of couch roll that had faulty perforations at every... Toon meer
Bedrijf heeft geantwoord
Capital HB in Manchester is my main wholesaler, I’ve been going for years, Karen the manager and all the staff are really helpful and always keep me informed on new products..Kay Kelly
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cosmetische producten groothandelaar
- Schoonheidswinkel
- Cash & Carry groothandelaar
- Gezondheids- en schoonheidsartikelen winkel
- Groothandelaar
Geschreven door het bedrijf
Welcome to Capital Hair & Beauty, the UK's largest independent supplier to hair and beauty professionals. Choose from our vast range of great value hair and beauty supplies and book training courses at a location near you, we have 60 stores throughout the UK & Ireland. Buy from a supplier you can trust, that's been supplying the hairdressing and beauty industries for over 60 years and providing a first-class online service since 2004. Capital Hair & Beauty started out in 1954 as a scissor sharpening company based in Brighton, East Sussex. We're known for our fantastic product range, great customer service and competitive prices. You can shop with us online, in-store or via our Click & Collect service.
Contactgegevens
10 Crowhurst Road, BN1 8AP, Brighton, Verenigd Koninkrijk
- 0330 094 0450
- customerservice@capitalhb.co.uk
- capitalhairandbeauty.co.uk
Get a VAT Free shop on your first order!
4,3
Uitstekend
394 reviews
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Very disappointed – price increased after a checkout error
I recently tried to purchase 4 x PARLOR Soho Barber Chair – Black from Capital Hair & Beauty. When I first added them to my basket, the total price was £2,005 (including VAT) — about £478 per chair.
However, when I tried to complete the payment, the website kept giving me an error during checkout. After several failed attempts, I refreshed the page and noticed that the discount had disappeared and the price for each chair had jumped to £892 (including VAT).
I immediately contacted customer service, explained what happened, and asked if they could honour the original price since I had clearly been trying to place the order while the lower price was still active. They confirmed that the case had been sent to the furniture team, but in the end, I was told that they were “not able to honour the price.”
This was disappointing because it was very obvious that the issue was caused by a technical glitch on their website, not by any delay or mistake on my part. The difference in price was huge, and I was ready to complete the purchase at the time.
Even now, if you search the product name on Google, it still shows the price as £478, which makes the situation even more frustrating and confusing.
I expected a company of this size to value fairness and transparency a bit more, especially when the issue clearly wasn’t the customer’s fault. I had planned to order several items for a new salon setup, but after this experience, I’ll be reconsidering.
4 november 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you for taking the time to share your feedback — we’re very sorry to hear about your disappointing experience.
We understand how frustrating it must have been to encounter checkout issues, especially when you were ready to complete your purchase at the promotional price. We investigated this fully with our furniture team and can confirm that the lower price you originally saw was part of a limited promotion that ended on 1st November. Once the promotion had finished, the product automatically reverted to its full price.
Regarding the price still appearing on Google: unfortunately, we don’t have control over Google’s organic search results or how quickly they update. Sometimes Google continues to display outdated pricing or cached information even after a promotion has ended, which can understandably lead to confusion. The price shown on our website at the time of checkout is always the most accurate and up-to-date.
We truly appreciate your interest in purchasing equipment for your new salon setup, and we’re sorry that this situation has left you disappointed. Your feedback has been shared with the relevant teams so we can improve the clarity of future promotions and minimise confusion.
If you would like help exploring alternative options or upcoming offers, we’d be more than happy to assist.
I would like to say a few kind words…
I would like to say a few kind words about the staff I was greeted by one lovely lady that helped me pick the perfect hair care combo also the member of staff that was behind the till was very pleasant they are very approachable lovely to talk to and very happy to help. Also the shop is beautifully organised I will be returning !!!
15 oktober 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you so much Antonia for your kind words! We’re so pleased to hear you had such a lovely experience with our team and found the perfect hair care combo. Our staff take great pride in making every visit welcoming and enjoyable, so your feedback means a lot. We’re delighted you loved how the shop is organised too — we can’t wait to welcome you back soon! 💛
I placed an order with this company but…
I placed an order with this company but later requested a cancellation within a reasonable time. Unfortunately, my request was completely ignored. They went ahead and processed and charged for the order anyway, despite multiple attempts to contact them. It’s disappointing to see a company disregard customers’ cancellation requests and fail to respond to messages. I would not recommend ordering from them until they improve their customer service and communication.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
Due to our next working day delivery service, we have a very quick turnaround on orders. As outlined in our terms and conditions, “we’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.” If an order hasn’t yet been processed by our warehouse, we’ll always do our best to cancel or amend it — however, this can only be done during business hours.
In this case, your cancellation request was received after the order had already been shipped. As noted in our email response times, it can take up to 24 hours to receive a reply, and for anything urgent we ask customers to call us directly. We’ve checked our records and couldn’t find any calls regarding this order.
That said, we did manage to have your order returned and refunded in full, and the matter was resolved before this review was posted.
We truly apologise for any frustration caused and appreciate your understanding. Your feedback helps us continue to improve our service and communication.
Kind regards,
Amy
Customer Service Manager
Southampton Store
I visit the Southampton Store on a weekly basis. I am always greeted by a friendly face. The store is well stocked and tidy and the staff are efficient and knowledgeable.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you so much for your wonderful review Rosina! We’re delighted to hear that you enjoy your visits to our Southampton Store and that our team consistently provides friendly, efficient, and knowledgeable service. We’ll be sure to share your kind words with the staff — they’ll be thrilled to know their efforts are appreciated. We look forward to welcoming you again soon!
visited Capital Hair & Beauty during…
visited Capital Hair & Beauty during the VAT free promotion, but the discount didn’t apply at all. The staff gave different reasons, saying prices were already reduced or that I needed to spend over £50 — but even after spending more, VAT was still added. I was really disappointed because the offer was not as advertised.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Hello Masoud,
Our VAT free sales can be a little confusing to understand. Therefore, I am going to try my best to explain this for you.
I have had a look into your recent purchase, and can see that your VAT free discount has definitely been applied.
If you were to add all the items up that you bought, the subtotal would be £87.79. Your subtotal showed at £73.15, which is the amount after your discount has been applied.
By law, it is a legal requirement that you have to pay VAT. Therefore, VAT has been added to your basket total. Our VAT free sales give you an equivalent code that is deducted from your order so that these amounts balance each other out to create VAT free.
Kindly be advised that, in simpler terms, we deducted the VAT free equivalent discount before the VAT was even actually added to the basket total which may be what is causing the confusion.
If you did not have your VAT free sale today, you would have to pay £102.43 rather than the £87.78 that you have been charged.
I hope this helps and if you have anymore questions or are still slightly unsure, please visit the link below which has further information regarding our VAT free sales;
https://www.capitalhairandbeauty.co.uk/vat-free-sales-explained
Kind regards,
Amy
Customer Service Manager
I’m so happy with all the girls in…
I’m so happy with all the girls in Capitals in Lee green I have been usuing them for 40 years they are always obliging helpful and kind and alaways so helpful with anything I need advice or care with .
The girls are so lovely i look forward going there every week just to see them and they do really give me a lot of confidence in my trade it’s a pleasure to go there please do not ever move .
Kind regards
Model La
Kay Goldberg
24 september 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you so much for your beautiful words and for being such a loyal client for so many years. We’re thrilled to know that our team continues to make you feel welcome and confident every visit—it truly means the world to us. Your support and kindness inspire us every day, and we’ll make sure the whole team sees your lovely message 😊
Simply the best at southampton
Always a warm welcome from the lovely ladies at southampton. The store is well presented, always stocked up, tidy & clean. If I can never find something, the team are always on hand to help me. Extremely efficient and organised. The team are friendly but always quick to the till, so I carry on with my day. Thank you for a 5 star service.
10 september 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you so much for your wonderful review! We’re delighted to hear you always feel welcomed and that our Southampton team keeps the store tidy, stocked, and efficient. Your kind words mean a lot to us, and we look forward to seeing you again soon!
I went to the Norwich store- was asked…
I went to the Norwich store- was asked if I had a store card and asked for my bag to put in a locker- (first time I’d been to this shop as I’m in training) but now I know its for the shop’s safety witch is completely understandable and of course I had no issue with this, the store needs safety in place for their things of course!
The ladies there were all very very polite and helpful, my partner had looked into barbering corses and the ladies explained everything and told him what he needed to know-
Overall I think it’s really really good!
Sells everything and brilliant quality-
The ladies were all so polite and welcoming and asked if I needed any help-
It’s a very professional setting and I think the ladies done very very well!
I will definitely be coming again- whether to buy my supplies or come for a look around- love it!
In my opinion it has a lot more of a selection especially in the nails than all other shops in Norwich which i really really like!
Definitely worth it
26 augustus 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you for your kind words and positive feedback about your visit to our Norwich store. We're glad you appreciated the safety measures, found our team polite and helpful, and enjoyed our wide selection, especially in nails. We’re delighted to hear you think our store is professional and welcoming, and we look forward to seeing you again soon at Capital Hair & Beauty - Norwich Branch. Your support means a lot to us!
Ella from.customer service team sorted…
Ella from.customer service team sorted out an issue with my hairdryer and kept updated throughout the process . Excellent customer service. Thankyou Capital. Ella is a asset to your company .
5 augustus 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you so much Jackie for taking the time to leave us this 5 star review! I am so glad I was able to get this issue with your hair dryer resolved for you we really do appreciate this feedback.
Kind regards,
Ella
Customer Service
Couldn’t ask for better help!
I cannot recommend capital hair and beauty online (Ella) enough! I had a problem with an appliance I had and she has been more than helpful in assisting me with my query. A job well done for all her help and mailing backwards and forwards! Thank you so much! ☺️
31 juli 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you for your lovely review! We're delighted Ella could assist you effectively and ensure your issue was resolved smoothly. I will ensure that your kind words are passed onto her! We truly appreciate your recommendation and look forward to serving you again.
Kind regards,
Amy
Customer Service Manager
Amy and Lisa in Portsmouth were…
Amy and Lisa in Portsmouth were excellent, highly recommend this branch they went above and beyond to help with my products I will always use this branch
2 juli 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you very much Amanda for your kind words! We are always here to help and look forward to serving you again soon!
I'll be back :-)
Unbeatable prices for brand name products. Very fast delivery. Am delighted. And happy to recommend.
2 juni 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you Paul for your kind words and for recommending us. We're thrilled to hear you’re delighted with our prices and fast delivery. We look forward to serving you again!
Always helpful and just beautiful…
Always helpful and just beautiful people love coming here
29 mei 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you Lauren for taking the time to leave us your 5* review! We are delighted to hear that you love shopping with Capital Hair & Beauty and look forward to serving you again soon 😊
Great team really helpful with all my…
Great team really helpful with all my questions through to sales. Well done will use again
10 mei 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you for your kind words Sharon! We're thrilled to hear that our team was helpful in addressing your questions and guiding you through the sales process. We appreciate your support and look forward to serving you again in the future!
Capitals Lee Green
Five Stars!
The team at Capitals in Lee Green are absolutely fantastic! They're always so helpful, kind, and polite. Every visit is a pleasure — they’re incredibly professional and consistently go above and beyond to assist me. I genuinely appreciate their great service and can’t recommend them enough!
5 mei 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you so much for your kind words! We are thrilled to hear that you find our team were fantastic and professional. It’s wonderful to know that our efforts to provide helpful, kind, and polite service make every visit a pleasure for you. Your recommendation means a lot to us, and we look forward to continuing to go above and beyond to assist you in the future!
Capital hair & beauty
Capital hair & beauty in Norwich
Disappointed by the treatment we received.
As soon as my partner and I entered the store, we were immediately asked if we had a customer card, followed by a request for my partner to leave her handbag in a locker. We found this approach unwelcoming and disrespectful. As a result, we chose not to shop there and won’t be returning. I’d recommend visiting Sally Beauty just around the corner, where the atmosphere is far more professional and friendly.
29 april 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Hello Robyn,
Thank you for your feedback — we're sorry to hear that your visit to Capital Hair & Beauty Norwich didn't meet your expectations.
We pride ourselves on providing excellent customer service and creating a professional and welcoming environment for all our customers. We understand that being asked to show a trade card and place a handbag in a locker may have felt off-putting, but please know this is a standard company-wide policy in place for security reasons and required for the items that you were wishing to purchase from us. It applies to all customers equally — it is never intended to be personal or disrespectful. Our team aims to handle these requests politely and professionally, and we’re sorry if it came across otherwise. We did check, and we weren’t able to locate an account in your name, which is why you were asked for a trade card on entry. We truly regret that your experience led you to leave the store feeling dissatisfied, and we appreciate your feedback as it helps us to continually review how we communicate our policies.
Kind regards,
Store Manager – Capital Hair & Beauty Norwich
Captial Portsmouth! 10/10
Only been to Capital the Portsmouth branch twice but each time I’ve been in there the staff always welcome me with a hello and are extremely helpful if I have trouble finding anything or have any questions! I was served by Debbie and another lady and they were lovely Thankyou so much! Would highly recommend x
14 april 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you for your wonderful review, Emily! We're thrilled to hear that you had such a positive experience at our Portsmouth branch. It’s fantastic to know that Debbie and the team made you feel welcomed and were able to assist you with your questions. Your recommendation means a lot to us, and we look forward to welcoming you back for another visit soon!
Amazing service at the Stockport branch
Amazing service at the Stockport branch
27 februari 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you so much Elise for your 5 star review, it’s very much appreciated.
We look forward to seeing you in store again soon!
Capital Stockport
I have been a customer of Capital Hair…
I have been a customer of Capital Hair & Beauty for 25 years, I have always been delighted with their team, they are all excellent.
Recently I had an issue with one of my clients with a severe reaction, I went to my usual capital in Hove and spoke to Mandy Lea, I have to say I have never been more impressed, Mandy was exceptionally knowledgeable and a great help, nothing was too much trouble, my congratulations to Mandy for being a such exceptional person. I do hope Capital Hair and Beauty would treasure people like Mandy.
Shadi Danin Medi-Spa
2 januari 2025
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you for your kind words and for being a loyal customer for 25 years. We're thrilled to hear about your positive experience with Mandy in our Hove location. Her exceptional knowledge and dedication to helping our clients are truly commendable. We appreciate your feedback and will ensure that Mandy’s contributions are recognised, as we value team members who provide such outstanding service. Your support means a lot to us, and we look forward to continuing to serve you in the future.
Kind regards,
Amy
Customer Service Manager
Note from Mandy - "I’m speechless at such a wonderful review. Thank you! We look forward to your continued custom at Capital😊"
Amazing staff with great service!!
Amazing staff with great service!!
Always look after you ,
I’ve been coming here since it opened and I won’t go anywhere else !!
Highly recommended
-Steve Red Hair
19 december 2024
Review zonder uitnodiging
Antwoord van Capital Hair & Beauty
Thank you Anna for your lovely review! Your recommendation and continued loyalty means a lot to us 😊
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