capitaloneshopping.com Reviews 407

Scamer's website, software that steals your data. No reward you can get.

Pretty much what everyone on here has already stated, I've dealt with. Currently my rewards are -$54... how does that even happen? How do you go negative in rewards? It's such a scam and I'm permanently alienated from CapOne now. I paid that card off and will no longer use it. Screw me? Screw you!

It's a scam and have never received any of my rewards.

Modern day era BAIT & SWITCH! Clicked on the link and it showed tickets for $137. Went to go about a possible purchase and NOPE!! Just under 200 was the best. SCAM!!

This app is a waste of time i've made serval purchases using it follow the instruction to the T and still have purchases show up as ineligible. This app basically stalks your shopping habits, lures you in the spend more with offers like 50 dollars cashback after spending 50 or 20 for 20 but when as soon as you dispute in engilible offer they give you a canned message about how you did something wrong while ignoring all the proof you provide them. If you want to run a bunch of dead coupon codes its a great app. If you want to save money its a useless one.

I received an offer for 60% back in rewards from Lands End and $10 back from $20 purchase at Ulta. I made the purchases correctly following all the proper steps. I have screenshots of the offer visible in the upper right corner of the website on my checkout page. I used the offer immediately after accepting it and read all the exclusions and fine print. Big shocker! No pending rewards :(
Lands End shows coupon savings only and Ulta has a pending $1.53 reward. Where is the 60% reward on my $178 Lands End purchase? After exhaustively searching for customer service at Capital One Shopping I came upon an option to send a message to them about specific purchases. I included all the information including screenshots but the reply was an obvious AI generated generic response. It’s really surprising that this company hasn’t been sued or fined for practices that would appear misleading and blatant false advertisement. I understand they get away with alot of this by having many exclusions and a very specific checkout process BUT I read the fine print and followed the procedure.

B U Y E R B E W A R E... On the surface, this program sounds great. But RARELY DOES THE PROMISED REWARD MONEY actually process and tranlate into reward dollars deposited into your account.

So many glitches, such a poor consumer experience (overpromise and underdeliver), ZERO CUSTOMER SERVICE and hours of frustration trying to capture your reward money that rarely ever shows up.

Yes, getting 20% back on a $1200 Stubhub purchase is great, but spending weeks (or even 90 days wait period) to complete a "missing reward money" form is an ABSOLUTE JOKE.

Bottom line, there is a reason why this business only rates 1.3*. Very rare to find a business that can stay in business with such a LOW RATING.

Consider yourself warned.

Received email activation link for $50 rewards on $50 purchase for MAC and another one for Ulta. Figured, Heck I'll buy and get my "money" back in a gift card. Made the purchases at each website (read the exclusion's - which was just gift cards) both purchases were over $50 before tax and any other discounts. Got an email saying I earned the $50 from Ulta, only to go on to my dashboard and see that both purchases were ineligible. I would not have bought if I was not going to get the rewards. This is BAITH n SWITCH DECIEVING! Lost $100 of rewards

Wish I could give it 0 the worse web site ever tried to redeem my rewards they sent a verification to my email it was 1/2inch big could not read it even with a magnifying glass do not waste your time last week I had 32$ this week I have 22$ did not use it

Appears to be a complete scam. I receive offers all the time only to find when I click through, the links to buy dont work. For instance today, I received a link to save up to 18% at apple. I immediately tried and the links didnt work. I called capital one and they said that they must be sold out. I clicked 5 min after receiving the link.

I call this the Capital One shopping Scam because that’s what it is! I have yet to see anyone receive The $ amount you’re supposed to get when you share the referral link nor when You first download the extension or app on your device and follow the instructions to a T and wait the 3 months! Customer service is obviously trained to go along with this Scam and give you the list of excuses they have prepared for you when you contact them. I went toe to toe with them and they were relentless in their efforts to Not honor their side of the bargain. This isn’t new and people are talking about it for years.Its wrong and I don’t know why such a Big company like Capital One would want to have this kind of thing attached to their name. It’s BS in my opinion.

Never received my $50 reward after completing required steps to receive it. Customer service is a joke. Asked me for a receipt which I provided. Said it wasn’t a receipt even though it was an electronic receipt from the merchant. Won’t use it again. Total scam.

Uses fine print to back out of paying you your rewards

Similar to what others are reporting: I received a link for a purchase offer for a generous discount and I followed the rules and made the purchase. BTW, the link was for the specific item I was interested in, not just a discount for that retailer. I received confirmation of the purchase from capital one shopping and confirmation of my reward and the amount. Shortly after, I saw that the purchase was marked ineligible and the rewards were gone. At this point, the return window was closed and I am stuck. After waiting the full 60 days for verification, I reached out via the link on their site and filled out their form and attached the screenshots and receipts. I continue to get a generic response saying that after looking at my case, my item was marked ineligible by the retailer and here are the possible reasons this may have happen. Not the specific reason. And it's the same response over and over. No phone number listed, impossible to get a direct answer. They messed up but are not willing to admit it or accept responsibility or pay out. Their customer service is unacceptable. What's worse is even though they are part of capital one, no one else is able to get a hold of them either. I've called the general credit card customer service and even my credit card, and they are not able to get a response either.

Absolutely garbage. Did everything required to qualify for a reward, yet they won't credit my account. Don't bother trying to find customer service - I found a phone number and called, just to be condescended to by an unprofessional representative who didn't know what I was asking for and was too busy trying to talk over me to listen. Avoid avoid avoid.

I received a message on my account that gave out a $40 incentive for downloading Capital One Shopping. I never received the incentive on the account, and when I e-mailed support, I was sent exactly the same copy pasted response twice from what I am guessing is their AI tech support named Jeff. I am digusted this was handled in such a way. Not only was the bonus not paid out, there was not actual staff support.

A busienss like this should not be in busiensss without having a proper customer support. Hundreds of dollars not credited to my account being listed as ineligable

I have changed my email to a different company. Capitalone shopping has no means of changing my email. Therefore all my discounts and purchases cannot be verified. I am unable to contact them as the email address i was given is not a valid address. Beware

They send out deals that look good but try and get your discount. It is almost impossible. Try Contacting Capital One Shopping. Again, almost impossible. Do not use this app. it is very frustrating and you do not get the discount. Also, if you contact Capital One for help, you are not going to get it. Total waste of time.

This service is a disaster. The extension will clearly tell you you're getting cash back then it never shows up. If you contact customer service, they repeatedly send a form letter saying you have to wait one YEAR before they're willing to look into the problem for you. They're rude and totally unhelpful. Definitely don't buy anything assuming the cash back will work. Better to stick with Rakuten.