Caple Reviews 2.132

I had a small issue with a part needing replaced.I found customer service from Olivia Wright to be very good regarding communication and solving the issue . I will return to this company in the future

Hannah Cope was extremely helpful.

The grease filter I needed is no longer available, however Hannah emailed me instructions on cleaning.

I have had to replace like for like as no other distributor does the integrated tall freezer, when buying it on line at no point was it mentioned that I would have to pay even more for it to be installed and the old one taken away, I think spending that amount on a new freezer , that extra cost should have been mentioned

Contacted Caple Customer Service by email to inform them of a developing fault with the top basket of our dishwasher and received a prompt reply from Chan.
We provided some pictures of the fault and Caple promptly couriered a new replacement basket to us.
Whole episode dealt with in four days.
Very happy with the attention provided by Chan.

Jo was fantastic and very knowledgeable about all things Caple . Very enjoyable experience

Had the loveliest experience day looking at the great products & with amazing food

Hannah was very professional and answered all my questions in regards to replacing my Caple waste disposal comparability.

Fantastic experience day from start to finish. Lauren is so knowledgeable and enthusiastic about your products and the food she made us was delicious. I highly recommend this training day to anyone thinking of displaying or using these products.

We're a Kitchen and appliance retailer visiting to learn more about the Caple product. This was a fascinating and informative few hours.

Not only is this a beautifully set out showroom with excellent kitchen displays, but there are also working ovens, hobs and other appliances and we were treated to a 3 course lunch prepared on Caple appliances which was superb.

A great showroom is superficial without the right people. No worries here. To say Lauren, the Regional Training Manager, is an expert on Caple is an understatement. Her knowledge of appliances and Caple in particular is impressive and was communicated with enthusiasm.

We got through a lot in a few hours but it was interesting and informative throughout. If you're a retailer selling or considering Caple, this is well worth your time.

Many thanks for today.

Alex. Gainsborough Kitchens Ltd.

Olivia Wright at Caple was very responsive and helpful in providing me with the information I needed (clearances required) to plan to fit Caple appliances in my new kitchen

Oliver was extremely helpful and provide us with a local engineer that was certified by caple to fix our leaking fridge.

Had to replace filters for our Caple extractor fan. Communications from the company was great, delivery timely and the filter was the right one. Very happy, thank you.

Happy to receive the order of cooker hood filters.

Had a Caple kitchen recently installed, and had a few issues with the sink plugs. Contacted customer services, who have quickly sent replacements.

Hannah was extremely helpful. We couldn’t work out how to remove filter to cooker hood so it could be washed. Hannah provided us with written instructions and replied to my communications quickly and pleasantly. Thank you Hannah. Excellent customer service.

I needed to get a spare part for my wine cooler. I emailed them and very quickly got a response back with a link to the spare I needed. Great customer service!

A prompt delivery on time. I haven't checked the package yet though.

I had a problem with my gas Hob that is still under warranty. I Emailed the caple company and a very helpful young lady guided me through what was needed to fix the problem. Now as soon as a few days an engineer is booked to rectify the problem excellent customer service

Recently had a new kitchen fitted by Sigma 3, the tap was Caple Ave2/bk, when running the tap with hit water the water gushes out and you cannot use it without being splashed everywhere - it’s awful , the kitchen designer from Sigma 3 came out and said that can’t be right, I will take up with Caple- their response was “ Thank you for confirming.

Having a look at this it is the design of the tap itself as it a dual flow.

Not putting it on full will off course cause less splash” unbelievable- Not fit for purpose - I am flabbergasted- don't use your tap as it splashes !- ruins my kitchen
Update- Caple have been in touch, supplied a replacement aerator (end of tap) with instructions to take end off tap, cut the tube inside, out new aerator on and screw back together. This works, changing the tap from Dual to single outlet, stopping the ridiculous slashing. A result for me but they obviously knew of the problem as there Product department had a pre arranged resolution. They really should change the production of this type of tap. I have increased my stars from 1 to 3, Caple requested I remove the review but this is not fair to potential customers