Car Planet Reviews 5.327

I recently purchased a car from CarPlay dealership and I honestly couldn’t be happier with the entire experience. From the moment I first made contact, the team was friendly, professional, and genuinely helpful without being pushy.

The whole process was smooth and straightforward. They took the time to answer all my questions, explained everything clearly, and made sure I felt confident in my decision. What really stood out to me was their honesty and transparency there were no hidden surprises, and everything was exactly as described.

On collection day, the car was in excellent condition, clean, and ready to go. They walked me through the features and made sure I was comfortable before driving away, which I really appreciated.

Customer service by Mr. Mash throughout was top-notch, and it’s clear they care about their customers even after the sale. It’s not always easy to find a dealership you can trust, but this is definitely one of them.

I would highly recommend them to anyone looking for a reliable car and a stress-free buying experience. I’ll definitely be returning in the future.

Thank you again for such a great service! Special thanks to Mr Mash.

Very helpful salesmen. Excellent after sales follow up. Only very slight criticism their enthusiasm makes them talk too fast for my ears to keep up.

Mesh and Talha were extremely helpful and supportive during the entire process including the after care. Amazing service and couldn’t recommend anyone better.

Firstly, I got a quick response from the agent (Zack). He helped us choose the vehicle that fitted our budget without being pushy or pressured us for buying. Finally Mash was every kind too over the phone.
Would recommend car planet to others

Very polite and helpful staff. The person I spoke to which was Malik, answered my queries and hopefully my questions have been solved.

I met two wonderful people, Malik and Ali, who were both amazing. Malik supported me through all my concerns and reassured me, ensuring I left the Enfield office with a smile. Highly recommended!

Brilliant experience and very helpful, thank you to Mash and the team

I had an excellent experience working with Tabish during my recent car purchase. From the very beginning, they were professional, knowledgeable, and genuinely committed to helping me find the right vehicle for my needs. They took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free.
What stood out most was their patience and honesty throughout the experience. I never felt pressured, and they made sure I was comfortable with every step before moving forward. Their customer service was outstanding, and they went above and beyond to make sure I drove away happy.
I truly appreciate all of their help and would highly recommend working with them to anyone looking to purchase a vehicle.

My mum bought a car from them with some issues, she wanted them sorted before she took the car but they were really pushy and insisted she take the car that day and would book it in the following week for repairs.
It took ages to get the car booked in for repairs (one of which was a nail in the tyre so stopped us from taking a long trip we had planned in that timeframe!!), but when it was finally booked in, they had no courtesy cars available which meant she was without a car, had to get a train back home and then a train the following day to collect it. All of which could have been avoided if they just had the issues sorted before she took the car and would have still had access to her previous car.
When the repairs were done, they didn't do everything she noted and will ultimately have to go back another time and go through this all again.

Do not buy had car in garage twice cost me over 1300 ponds and still not got money back DONT BUY FROM THEM !!!!!!!!!!!!!
Now had phone call this morning saying will look in to this and won’t pay full amount and will get back nothing as yet surprise surprise it’s now 13.30 in afternoon joke

Very helpful when choosing the right car for me. However, after I had bought the car there was a lack of communication between the staff, myself and the sites. On the day I went to collect my car, I was previously advised that I could pick it up and be on my way. This wasn’t the case, I was there for over an hour waiting with no real explanation or update on how long I’d be there. When I asked how long it’d be I was just told 10 minutes each time. The sales advisor Kamran was incredibly helpful and did his upmost to ensure a smooth transaction. It was not his fault that the other staff were, incapable of dealing with a reasonable request to have my car ready.

Had problem with car took to garage to fix it now car planet won’t pay bill also now as another problem at garage which I told car planet I was doing they now want to pick car up which will take even longer so don’t buy from them it’s a joke

sales process only as not yet collected car.we were viewing another car for my daughter at another dealer nearby which turned out to be rubbish daughter went on line found suitible car with in our budget.left details instantly daniil called us back to arrange viewing we were approx 45 minutes away .on arriival he informed us that the car was in storage but was on way would be about 15 minutes no problem we browsed other vehicles while waiting .sure enough car arrived promptly quick look round all good daughter drove on test drive all seemed ok agreed to buy sadly would not negotiate on price .now the sales pitch fo the add ons warranty claimed to bumper to bumper for £1999 even said can use main dealers seemed great untill he said it only paid £65 hour labour rate i live in london just retired from working in motor trade main dealer labour rate was £180 hour find me a decent garage in london for £65 hr paint process another add on i am buying a 10 year old car why would i want that ok maybe a case for the scratch and wheel cover so i declined all manager did offer the warranty for 1 year for £799 overall purchase process was ok took a few times of saying no before they got the message daniil was very professional and polite due to collect car during the week will be getting the train there as i am 60 miles away they did say can pick me up from station .as i said review for buying process only fingers crossed car turns out to be ok

Grea customer service

I recently purchased a BMW 118i 1.5 petrol automatic in black from Zak at Car Planet, and I honestly couldn’t be happier with the experience.

From start to finish, Zak was professional, knowledgeable, and genuinely helpful. He took the time to walk me through everything about the car, answered all my questions without any pressure, and made sure I felt confident in my decision. You can tell he actually cares about customer satisfaction, not just making a sale.

The car itself was exactly as described – clean, well-maintained, and drives perfectly. Zak was completely transparent throughout the process, which made the whole experience stress-free and smooth. Even after the purchase, he was still available to help with any follow-up questions, which I really appreciated.

If you’re looking for a reliable car and great customer service, I highly recommend asking for Zak at Car Planet. Proper genuine guy and a top-tier service all round.

Do NOT buy a car from here.

My vehicle broke down on the motorway just 2 weeks after purchase and was found to have multiple serious faults. It has now been nearly 2 months and I am still dealing with this issue.

Communication has been extremely poor — calls are not being returned and I have been passed between multiple staff members with no resolution. I have formally requested a refund, but this has been refused despite the circumstances.

Highly recommended! Having never purchased a car before, Jason made the experience much easier than I anticipated.

Easy process of purchading car online. Good communication from garage without them being pushy over the sale.

Had a good experience with a young customer relations professional, Malik in Watford. At time of purchase I was promised new hooks for the back parcel shelf, it took some months as the person who originally dealt with it had left. Malik picked it up, saw it through, showing great commitment, he realised that the shelf needed replacing, not just the hooks, ordered it and called me to tell me when it will be delivered and followed through as promised. Malik was also engaging and attentive.

Staff were very knowledgable and professional.. Very pleased with my purchase.