carco.com.au Reviews 82

I bought a Mondeo of these car salesman for my daughter sight unseen as they were 600km away.
Two weeks after delivery it has transmission faults. They don't return calls or text.
Stupid as I was I sent the money first.
Don't trust these ass holes

We have just purchased an Isuzu MUX which we are extremely happy with. Phil was extremely helpful, friendly and easy to talk to. Tahlia was a great help and made the handing over of the vehicle very simple and hassle free. Thanks Phil and Tahlia for a great experience overall. would definitely recommend Carco.
Wayne and Jo

DONT BUY ANYTHING FROM THEM
brought a 2015 patrol 92ks on the clock went off road to get onto a beach and thats where it started.
4x4 engagment sticking front left auto hub not working they replaced the hubs as for the sticking gearnob its not covered under warranty because it doesnt affect driving. when to pick it up have a scrap mark on passanger rear and a dent on front door showed stuff but nothing came from that car was dirty. went to beach again other auto hub didnt work did some research auto locking hubs have problems ok brought manual locking hubs got them i stalled mechanic told me they didnt have a gasket installed. while driving 4months later getting noise at the diff and hard to change gears now same answer they changed the diff oil and told them to change the gearbox oil noise getting worse as winter is on us im thinking they have put a thicker oil in gearbox and ive recently looked under the car the drain plug on the gearbox is leaking. i obviously didnt learn the first time buying from a dealer 12 years ago. The show room and everything in that building is all just polished crap for people that cant see the poo.

My son in-law brought a Toyota Hilux 4WD I amphasize the 4WD, as he had the car only roughly a week after purchasing the 4WD he went down south camping and the 4WD actuator stopped working, and had it towed to Bunbury Toyota, were they told him he needed to replace the transfer case and actuator just over $4.5k at his cost, so telling him he had unlimited claims for warranty, so he has calmed for a new transfer case and actuator, and has been told by there warranty people he's at fault, water in transfer, so my understanding a 4WD system is sealed unit and now Integrity extended warranty and now has been sitting in another workshop for longer than he has had the Vehicle, and Integrity have been nothing but the worst people to deal with, i have personal spoken to Toyota and they themselves have said replacement of complete transfer case and actuator, and integrity have sent a transfer case and a broken transfer actuator and said this is all you get, well done Carco and integrity personal won't ever buy a car from you or recommend anyone.

I paid $50k for a car, apparently work shop went over the car .. on picking up the car, the stereo was locked, the aircon isn’t working, front headlight not working and a blinker fault. After many calls and wasn’t time I went and collected the car and it still has problems not fixed after having the car for 2 weeks… now I have come to put plates on it and over 3 weeks of having the car car co still haven’t transferred into my name… terrible terrible service from car co .. I will be telling everyone how bad my experience has been

Found Carco by accident as we were just looking around to purchase a new car and once we walked into the place we were warmly greeted by Pablo Carcaman who was friendly and extremely attentive and listen to what we were after. We finally decided on our car and the transaction was seamless and so easy. I would recommend anyone looking to purchase a new car go and see Pablo at Carco. He is your man.

Amir was great to deal with he helped me with everything. Carco is a great place to work everyone is friendly and helpful. That is what I felt dealing with Carco.
Thank you

Recently purchased a Landcruiser from Carco. Amir was my salesperson. What a Champion. I was nervous as I was buying it sight unseen. He kept my informed throughout the process, always answered my calls, reassured me with all my queries. Easy as. Would definitely recommend. Thanks Amir

10/10 from ridah at Carco

Brendan Huon from Carco called regarding the sale of my 2017 Mustang. From the very first call to the car being collected was a breeze. Brendan did everything via video call as I'm in QLD and they are in WA. Highly recommend Brendan if you want a hassle free sale and at a very good price.

My name is John, just a few days ago Carco purchased my ISUZU M-UX. my sale was done over a video call as I am in NSW and they are in Western Australia. They were very efficient honest and came across very respectful and professional. The whole process was really quick. A really special thank you to Ridah. :)

I can highly recommend Adam from Carco.
I saw the car online so I knew already what I liked but Adam made the process so easy. He is very approachable, easy to deal with and knows his job very well. I will definitely be back. Thank you for all your help.

Sold my car to Greg at Carco. Excellent communication, fast and simple.

Thankyou

Alister was really helpful and couldn’t do enough for us.will buy a car from you again

Another pissed off buyer here. These people are not to be trusted. FJ Cruiser advertised. I go to look at it .and test drive. Told while inspecting it that the price will go up if not purchased today. Other parties interested. Vehicle is unroadworthy and illegal to drive, no pink slip available. Breach of MTA regulations but out we go. Drives like a dog. Salesman assure me it will go through workshop and to sign a contract based on the repairs being done. $2000 taken as a deposit. I ring a week later voicing concerns over Vehicle. Sales manager and I argue over what was said and he tells me to view the vehicle when its fixed. No word for over another 4 weeks. I call them and Salesman tells me that Carco spent to much money on repairs and are going to put car back on the floor for sale again to recover costs. Contract cancelled. I wait another week for my money. See car now advertised for $8000 more. Thought we had a deal? Very poor customer service and very dodgy morals.

Brendan Huon from Carco was great to deal with when selling my car. Helpful and made the process simple for me. Would recommend if you’re looking to sell.

I wish I had read these reviews before expressing interest in a couple of CarCo’s $80k X5 BMWs. Prior reviews make sense to me now as I had never heard of this mob before.
I have bought numerous cars over the past 35 years, here in Perth and in Sydney and Melbourne, mostly BMWs and have dealt with many car yards but this lot takes the cake with their arrogance and predatory tactics, operating from a discarded Bunnings warehouse in Midland.
Don’t let the glamour cars in the entry foyer and smiling faces fool you, these guys are total tossers and I am glad they did not get my $80k.
After driving from Duncraig all the way to Midland to see one of their X5s, I was left disappointed with the cosmetic condition of their cars, which showed telltales of neglect and abuse for relatively newish cars. In addition, there were subtle attempts to manipulate me into buying a bolt-on warranty, which are probably worthless, according to other documented reviews.
The salesman (calls himself Customer Experience Specialist???) was a little raw but polite at first, but turned a couple of days later when he couldn’t get the deal. Things started going downhill a day after my visit when he rang me to seek details on my current X5 which I told him at the outset I did not wish to trade as it was probably outside their price/profit margin range. It was my polite way of saying I am not prepared to be shafted twice. But I reluctantly gave him my car information believing at that stage that he had a possible changeover plan to make their X5 more attractive.
Instead, he rang the following day with an insulting valuation figure, then proceeded with a tirade of disrespect and self-destructing comments after I told him what I was prepared to pay for their car. He later texted me accusing me of wasting their time. As if their time is more valuable than mine, having driven all the way to Midland backblocks to view their crappy cars, then wait around for the salesman who kept me waiting past appointment time. Not sure what upset him though - the fact that I did not like the condition of their cars or the unrealistic price tag.
At $87k asking price, I think I am entitled to be critical and expect to buy an outstanding vehicle, cosmetically and mechanically.
At best, these guys seem to be operating on a click-and-collect business model and expect you to buy a car on the strength of their pictures. After some research, my conclusion is they tend to buy their cars on the internet, transport them to WA, then try to flip them at a hefty profit margin with minimum, if any work. In my case, they tried to make a quick $15k profit on my trade-in, which now gives me a pretty good idea what they paid for the car they tried to sell me.
Again, I wish I read prior reviews before making contact.
A car yard, like any respectable business, should have ZERO negative ratings - or at least strive to earn some credibility.

A Huge Thank You to TK AND THE TEAM. Bought my 2021 FORD RANGER. Good price and very efficient, all done within Two days, SPECIAL THANK YOU TO TK, DAVE

I recently traded up from a Toyota Corolla to a BMW Coupe at Carco Midland. I dealt with Amir and was very happy with the whole buying experience. Friendly and knowledgeable without pushing for a sale. Was able to work with me remotely for much of the purchase due to work commitments. Recommended.

Bought my 2022 Ranger from my Facebook ad. Brendan Huon contacted me regarding buying my Ranger. They offered significantly more than the dealer offered as a trade and a little more than the local Brisbane buyers. Brendan was great and friendly to deal with. My only criticism is the deal took a while longer than i thought it should otherwise relatively painless transaction. Thank you