carco.com.au Reviews 82

They told me that a leaking shock absorber was due to wheel shine over spray after bringing it in for an inspection.
The shock is still leaking so I will change the pair myself.
Spent 50 k on 2 cars here and this is the shoddy work they put out, although they are quite happy to argue with you over the phone instead of honoring thier warranty.
Shame on you CARCON

Ridah was the best to deal with
straight forward and honest.
gave me a price and after a short video call and look around the car the money was in my account. and car picked up by carrier. could not be any easier

Just sold my Redline to Carco through Ridah. he was very helpful and organised everything with a fair price.
Well done Ridah

Be aware of his company they are as smooth as glass.
I brought a near new ram it came with the previous owners warranty half way through but they wouldn't accept it.
It's because they wanted me to have there warranty but you pay through the nose for.
Then when it comes to a claim good luck.
I couldn't take the car as they said it needs to be serviced.
All they do is change the oil.
No filler change.
The car doesn't get checked over very well I found lots of faults.
They take for ever to get back in touch with you once they have your money it's over.
The old saying do a good deal we tell 100 people do the wrong deal we tell 1000 people.
Well mine will be 1000 or more.
They are sharks KEEP A WAY

Sold my falcon through Tanaka at Carco, very easy to deal with, fast process and money paid quickly, cheers guys!

Had been trying to sell my CX9 for some weeks. All sorts of offers, some private and mostly wholesale.
Got a message from Greg Reynolds from Carco, offer was good, but mentioned was waiting on private buyer. Private buyer at last minute fell through, message Greg, came on Sunday night, checked the car offer was good. The admin side and payment was done within a day. Vary happy with the experience.

Love the new car exactly what we were looking for and Mick was so helpful and easy to deal with! Also Adam in finance, will definitely go back for next car

Brendan Huon was great to work with and completed the transaction without any issues.

Hello,
At the beginning of this year, I purchased a Suzuki Jimny from you. Now I was heavily manipulated into purchasing the warranty for an extra $4000 even though I stated multiple times I did not want it.
I took my car in for a service with you on time, and was told I urgently needed new steering rods and you would submit a claim with my warranty for me. I asked if I could have all correspondence via email, as I work during your opening hours and can not take phone calls. I was told this was okay.
Several weeks go by and I have heard nothing from you. I reached out via email multiple times and no one responded to me.
Months go by, and I am worried about my steering rods that need to be “urgently replaced”. So, after failing multiple times to get in contact with you, and feeling like I have been manipulated, scammed and had money stolen from me basically, I decide to leave a bad review to get your attention. And voila, after months of not being able to contact you whatsoever, I am immediately contacted.
I was told to book my car in for the steering rod replacement. I attempted to respond to this email, because still, not a single person has told me whether or not this will be covered on warranty. I ask for more information and I am once again ignored. No one replied. This was months ago now. So once again, I will leave a bad review so I can get your attention as my steering rods need to be replaced so “urgently”.
I request a full refund of my warranty that I paid for, because you clearly do not honour this warranty, you just take thousands of dollars from people, and ghost them as soon as their car needs something fixed.
I am a very upset customer, who will be taking their business elsewhere as soon as I can, but I request that $4000 be returned to me, seems as it is a complete scam that I was manipulated into purchasing.
It bothers me that this is how you treat people, and all you are after is money.
I will be telling my friends and family not to purchase anything through Carco, as I am simply appalled by your customer service.
I look forward to hearing from you soon.

I have just finalised selling my Isuzu Dmax to Carco and am pleased to report that the whole experience with Brendon Huon was very professional and thorough.Being in Melbourne and the buyer in Perth presented some issues but we negotiated a satisfactory deal and I am happy to recommend Brendon for future deals n the used car industry
Jeff …..Melbourne.

Dealt with Ridah Hussein and couldn’t have been happier, was pleasant upfront and honest the whole way through

Traded our range rover in on rubicon jeep Amit Arora organised top dollar on trade in and helped heaps with new vehichle warranty etc we found him really helpful! And would have no hesitation in recommending him !Thanks again Amit !!

I got a call from Ridah Hussein at Carco offering to buy my Hilux. He explained upfront he worked for Carco, provided ID to verify he was a legitimate Buyer and answered all of my questions.

At first I said I will see how things go with carsales.com.au but after weeks of scam artists wasting my time I eventually called him back and negotiated a fair price.

Ridah arranged payment into my bank account upfront before arranging to collect the vehicle. You can't get more transparent than that.

He was polite and efficient as well. A pleasure doing business with him from the other side of the country. Great service, highly recommend you call him.

Dreadful - tried to contact a Sales Manager, anyone would think you were trying to get a call with the PM. They refused to take my call - that says a lot about the ethos of the company. In my eyes if the top don't have a clear focus on customer engagement and service then you can be pretty sure that's the same throughout the company.

Fantastic service
Thank you -Amira, Ryan, Tezza, Hannah. Made us feel comfortable and welcoming . Even receptionist were very pleasant- made a great coffee . Definitely will forward your details to everyone

Very impressed with the professionalism displayed by all staff at all times. The Salesperson for the extended warranty was a little pushy - but did listen to what I had to say. Three hour time frame from browsing the yard, choosing a car, test drive, paperwork done and driving out of there with my lovely vehicle! Special thanks to Mo Hassan who is an asset to the company.

Bought a used car from these guys in the last two weeks. I was told a ballpark figure on the phone for trade in of my vehicle (30k) then when I went in they suddently dropped the amount to 20k and said that was the best they could do. Wasn’t wanting to finance so I had to lower the amount I looked under price wise. Found another car they had - few nicks and some decent curb rash on the wheels. Aside that it was in good condition for a 4 year old car. The handle was very loose and the car dealer said he would get it fixed and get the few nicks filled in “professionally”. Ended up going for the car, paid deposit etc. Got a call the next day saying car was ready to go??? Went in and wouldn’t give the car till I handed over keys etc. Got given new keys (held together by stick tape and completely smashed) in which it took me 5 mins to unlock due to damage. Nicks not filled in, was “detailed” but door handle not fixed (“this is how these cars are” was what the dealer said). Drove car home, next day air con died (worked during test drive, most likely the divider in the HVAC as one side is cold one is hot) and now a rear reverse light has blown. Neither is covered under 3 month warranty and is most likely needing a whole new air con module replacement. They were very pushy with extra air warranties and kept challenging me when I said I wanted to pay the gap in full, as well as saying no to all the extra crap. They have niceish cars but I wouldn’t go back unless I was getting a brand new car. Problem is they are the biggest aside from John Hughes in the state so they can dictate prices (cars worth 40k brand new 5 years ago they list at 38-39k and say that is normal deflation sale price)

I have just bought a little car from Carco. The sales person, Michael Stelio’s, was professional, friendly and efficient. Even though it was a small sale, when you see the luxury cars in the show room, I was not ignored and passed over, I was treated as though my sale was worthy.I shall be recommending him to anyone I know wanting to buy a car.

You probably heard of choosing your dealership before choosing a car. I should have never dealt with Carco again. I had a poor experience the first time, the second time was no different. They are all nice when you are in the process of getting the vehicle, once you bought it, they treat you poorly.

After-sales is the worst. I purchased a Mustang with a faulty camera, it was put on the condition of sale to be rectified, but after a few days it started playing up, the salesman told me that the camera had fixed itself and they tried to fault it and could not find anything wrong with it. I went back to the dealership's service department 3 weeks after, and they asked me to leave the car with them for a few days so they can try to fault it. There is obviously something wrong with the camera, it is not the wiring but I reckon the lens itself, this has been reported and is part of the condition of sale but they will not replace it right away, they will need to fault it them self despite being shown proof video when the camera plays up. I think the "leave the car with us for a few days" is to discourage customers from claiming repair! I have also sent an email to the service consultant but was never acknowledged!.
I will write to the Department of Consumer Protection about this.