I spoke to a very understanding young lady called Amy who could not have been more helpful. She firstly apologised for the problem I had experienced, she than went on to resolve the problem. I canno... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My mother, who is nearly 102 and blind, has been a client with Careium for several years. I found out from Staffordshire CC Adult Care today that the equipment Mum is using is out of date. I had not r... Toon meer
I only used careium for a few months because my dad decided that a fall monitor wasn't for him. But careium were incredibly helpful throughout. Really easy to set up and cancel in the end. Very very s... Toon meer
Bedrijf heeft geantwoord
Excellent service from Ahmad Valli today very polite and calm explained in great detail about the careium device and made sure I fully understood everything and I am now awaiting delivery Many than... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about. Both our in-home personal alarm and out-and-about personal alarm services are easy to install and use a digital SIM which means no landline is required and there are no call charges. We offer free delivery throughout the UK. Our alarm receiving centre and head office is based in the UK. To order digital in home personal alarms or an out and about personal alarm or enquire about our services please visit our website or order via our website at www.careium.co.uk and click on "shop" or email uk.customerservice@careium.com.
Contactgegevens
Aspinall House, BB1 2QE, Blackburn, Verenigd Koninkrijk
- 03003336511
- uk.info@careium.com
- careium.co.uk
4,8
Uitstekend
797 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had Mattcshane today with my nan and…
Had Mattcshane today with my nan and was brilliant explained everything and was very good
11 juni 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Joel, Thank you for your review on Matt our Technician, we appreciate the time taken to place the review and also that our technician's get a mention for the services they provide. I will pass this onto Matt via his Field Manager - Dave Williams - Customer Experience Manager
Fizza Hussain came across as a very…
Fizza Hussain came across as a very knowledgeable person and made the changes easy to understand
25 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi, Thank you for taking the time to place your review on Fizza. We appreciate that at times changes need to be made and at Careium we we hope to be able to give you all information to enable you to make a decision about services or equipment. I will pass your comment onto Fizza and her management team. Dave Williams - Customer Experience Manager
Luke has just been to install a care…
Luke May has just been to install a care alarm, heat alarm and smoke alarm for my 89 year old Grandma he’s a credit to your company so patient, friendly and really went the extra mile both me and my grandma want to let you you know how amazing he is.
10 juni 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Rachel, Thank you for your review on Luke and his installation and care. I am glad that he gave a great view of the company at heart and thank you for taking the time to mention him and adding the review. I will pass this onto Luke's Field Manager and the Management team. - Dave Williams - Customer Experience Manager
Easy to deal with.
I have mainly been in contact with Fizza Hussain, who has been very good indeed, answered all our question clearly, precisely and promptly.
Base on her, we have already referred another customer,
who is in the process of singing up, Mr C Stephen. on behalf of Mrs J Gooden.
We have already thanked Fizza, perhaps you could do the same.
Thank You Tim & Sue.
28 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Tim. Thanks for taking the time to leave a review of the contact with Fizza. I will definitely pass this across to her and her line manager. Thanks so much for the referrals, we really do appreciate it . Please do let us know if you ever need more advice - Clare Garvey
Clive Tong
Clive Tong was very. efficient in signing me up for a personal alarm. His telephone manner was clear and he. didn't speak too quickly. He was very. helpful and patient.
8 juni 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi John and thank you for your review on Clive's onboarding and manner. I am glad it was smooth and Clive fulfilled any queries you may have had. I will pass this onto Clive and his management team. Dave Williams - Customer Experience Manager
Fizza Hussain was very understanding…
Fizza Hussain was very understanding and sympathetic to the sad loss of Betty. Thankyou Fizza.
Bev and Richard.
4 juni 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Thank you Richard for your review on Fizza and our condolences on the loss of Betty. Thank you also for taking the time to place the review about Fizza's customer service and empathy. I will pass this onto Fizza and her management team. Dave Williams - Customer Experience Manager
Prompt, sympathetic and friendly service
Prompt, sympathetic and friendly service from Yvonne following the death of my mother.
26 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi, Our condolences to you and the family on the loss of your Mother, thank you for taking the time to place the review of Yvonne Szigeti customer service and we thank you for being with Careium UK. Dave Williams - Customer Experience Manager
I've just set up a care call system for…
I've just set up a care call system for my mother with a lovely lady called Fizza Hussain who readily answered all my questions and took us through the whole procedure clearly and with care, which was very reassuring. The whole process couldn't have been more straightforward and she couldn't have been more helpful.
29 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi and thank you for your review of Fizza's customer service to you and thank you for taking the time placing it. I will pass this onto Fizza and the management team. Dave Williams - Customer Experience Manager
Thanks Allison!
The customer folks, especially Allison Kershaw, were extremely helpful, helping us find the right products and being very friendly.
21 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Max, Thank you for your review on Allison and the ease in which she provided you with the information you required. I will pass this onto Allison and the management team. Dave Williams - Customer Experience Manager
We used the Careium team for a number…
We used the Careium team for a number of years and never had any cause for complaint. The staff were always polite and helpful. We have recently had a change of circumstances at home that caused us to need a more local and faster team of responders.
26 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Jane Thank you for your review on Careium's services in the past and we appreciate all reviews left and the time taken to place them. These are reviewed by the Senior Management Team. Dave Williams - Customer Experience Manager
The person I spoke to was very polite…
The person I spoke to was very polite and helpful. She explained everything clearly to me and took time to make sure I understood everything. She kindly offered me both options on how to wear the fob,which was appreciated. It will be delivered in the next couple of days which is really good and has put my mind at rest.
26 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi James, thank you for your review on our customer services team and how your onboarding to the service was handled. Welcome aboard. Dave Williams - Customer Experience Manager
A quality experience.
I made the decision to purchase a personal alarm for my bedbound, disabled wife to enable me (her husband/carer) to leave the house with piece of mind that if there she had an urgent requirement in my absence I could be contacted immediately.
After reviewing Careium Lifeline website and speaking to Denys I felt assured I had chosen the right company to help me.
The conversation with Denys was very clear, helpful and reassuring, answering all my questions very professionally.
I immediately chose to complete the transaction and submitted my details on the simple online form.
The complete transaction was completed in fifteen minutes and I cannot wait for the equipment to arrive in the next few days.
A very good and satisfying experience.
22 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Geoff, thank you for your review on Denys and welcome aboard. I am glad the Denys and our website helped you to make a decision and we hope the services we offer give you peace of mind. I will pass this onto Denys and his Management Team - Dave Williams - Customer Experience Manager
Fabulous Engineer …
The engineer came today after making contact yesterday. He said he would be here between 12-1pm. He rang again this morning to confirm he would be on time and he kept his word.
Matt McShane the Engineer was polite and courteous and explained the alarm process well.
It was tested with him there in different scenarios to show me how it would work and how it should be tested monthly.
Great service from the Engineer. Thanks Matt 5 *****
22 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Tracey, Thank you so much for the review on Matt, we dont often get reviews on our technician services so this is much appreciated though they are part of our services in certain area's. Welcome to Careium as part of the Cumberland County Council managed contract. I will pass your review to Matt. - Dave Williams - Customer Experience Manager
The customer service agent Denys…
The customer service agent Denys Oleksiienko was very helpful setting this up and explaining all of the options available which put my mind at rest about caring for my mum who has had a couple of falls recently. I think their package is excellently priced and gives real value for money. The unit is super easy to set up and comes with comprehensive instructions.
14 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Many thanks for the lovely review of Denys. Im so glad all of the options were presented to you and was so easy to set up. Please do call back through to Customer Services should you need any further advice - Clare Garvey
I spoke to Yvonne Szigetti in customer…
I spoke to Yvonne Szigetti in customer services and she was extremely friendly and helpful as I had to cancel the contract due to my mum's passing.
Made the process easy and was very sympathetic.
5 mei 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Karen and thank you for your review on Yvonne's customer service and our condolences at this time. I am glad she made this easy and we appreciate the time taken to add the review. I will pass this onto Yvonne and the Management Team. Dave Williams - Customer Experience Manager
Antwoord van careium.co.uk
Hi Michael, Thanks so much for the review. I am glad our staff were able to explain everything well and were helpful. Please contact us again should you need anything - Clare Garvey
Spoke to a lovely lady Amy Woollett…
Spoke to a lovely lady Amy Woollett regarding a pendant alert system for my Mum.
Right from the start of the conversation Amy was polite, clear to understand, so helpful, listened to all my questions and answered fully.
Very straightforward and delivery of item was fast tracked to enable my mum to come out of hospital, knowing she could call for help, should a problem arise.
I would definitely recommend this company.
Fantastic service and to have Amy so caring, talking me through everything was brilliant
30 april 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Tracey, Thank you for your lovely review. We’re so pleased to hear Amy provided such caring, clear, and helpful support, especially at such an important time for you and your mum. We’re glad we could help with fast‑tracked delivery and provide peace of mind. I will pass this review across to Amy and her line manager - Clare Garvey
Good response from customer services
Called customer services and Denys Oleksiienko was very helpful in updating all account details due to unfortunate change of circumstances. Good service and all handled very kindly. Thanks.
30 april 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Thank you for taking the time to share your feedback. We’re pleased to hear that Denys was able to support you and update your account details during what sounds like a difficult time. We’re glad the service was handled kindly and efficiently, and your comments will be shared with Denys his line manager. Please don’t hesitate to contact us again if we can help further - Clare Garvey
Great service from Matt MacShane
Great service from Matt MacShane. No fuss, quick efficient service when fitting my new alarm and pendant. Advised me I needed a key safe which is mow in hand. Thanks.
28 april 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Julie, thank you for your review on Matt McShane. Our technicians offer a great service as part of our managed service contracts and I am grateful to you for taking the time to place the review as its rare that the guys in the field get a mention, however they do a great job. I will pass this onto Matt's manager and it will be viewed by the Management Team. Dave Williams - Customer Experience Manager
Clive Tong was brilliant.
Clive Tong was brilliant.
Everything was explained clearly and concisely to my wife and l. My wife has been diagnosed with early stage dementia and it was essential that she was fully on board from the start.
27 april 2026
Review zonder uitnodiging
Antwoord van careium.co.uk
Hi Robin, thank you for your review on Clive and we welcome you aboard along with Gwenda. Thank you for choosing Careium UK and we appreciate the time taken to add the review - Dave Williams - Customer Experience Manager
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.