Personal Alarms from Age UK Trading Reviews 

Contact with staff friendly and helpful. Written and recorded information clear and helpful

No experience. Have not required any help from anyone.

Very understanding and efficient service provided by excellent staff after accidentally setting off the alarm...no hesitation in recommending this organisation to ensure overall peace of mind, should you have a fall and need immediate assistance....M Styles

The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t come. The stress was enormous although the lady who answered my call when I rang back 5days later was helpful. I needed family help to set up the app and one daughter is having difficulty to set up hers even with your help . I am disappointed with the information and instructions provided which are not clear and are unhelpful. However the watch appears to be working now and hopefully will continue

Everything has operated up to expectations.

Very straightforward and helpful

Easy to install. Customer service very helpful. Answered every question so I could understand how it worked.

Gives me peace of mind after a couple of falls & being alone.

Easy to order and easy to set up.
There is always someone at the end of the line to help you

I have received excellent service from Age UK Trading person alarms.
I have had a few unfortunate accidents’ recently which I think could have been avoided if I had been able to have a slightly shorter chain which carried my rather heavy alarm around my neck.
Due to the recent hot weather, my Summer tops , and love of gardening, I find my alarm is constantly falling out and knocking into garden tools, causing the alarm to trigger.
Response is immediate but I sometimes find myself discarding my alarm when gardening because of this happening !!
Defeating the object of why I have an alarm in the first place, not ideal.
Can anything be done about this situation please ?
No problem whatsoever in cooler weather and high neck clothing.

I love my purchase but I would have liked to get a watch.

Easy to order and install.

After a sticky start all problems were resolved and now I am delighted with my watch

Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time later when he was struggling further. Cannot fault the amazing service.

Easy to purchase and set up
Friendly service also when setting up

The instant reply system.
It is a very sensitive system. Myreceiveris near the door and it picks up other items that have been dropped but that has made me more aware and I can
Get to the cancel button to stop this.

Very easy to order the watch and set up emergency contacts. After charging it, I did a test emergency call and was impressed with the clarity of reception and with the calm and kind response from the person answering. It is reassuring to have with me in case of a sudden severe asthma attack.

Quite good just a couple of niggles. Some of the set up instructions could have been clearer and more helpful. Not everyone can put the base unit in a central location unless you have a bungalow and 'ground height' needs clarifications etc etc. Disappointed that my direct debit came out a month earlier than the letter told me. If it wasn't for my bank warning me I would have been overdrawn.
Had to phone a couple of times but support was very good and helpful.

Do have problems with signals certain parts of the house there is no signal