The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Toon meer
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Lees wat reviewers zeggen
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... Toon meer
Bedrijf heeft geantwoord
Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time... Toon meer
Bedrijf heeft geantwoord
Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pend... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contactgegevens
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Verenigd Koninkrijk
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,6
Uitstekend
234 reviews
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It is helpful to know that in the event…
It is helpful to know that in the event of a fall I can contact someone
9 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're glad to know our support provides you with peace of mind. Your safety is our priority.
Kind regards,
Hilary
Very good service
Very good service, except when I set my pendant off by accident and you rang a next of kin, instead of ringing our home landline, where my wife was
10 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Ken,
We appreciate your feedback and are glad to hear about your positive experience overall. We understand your concern regarding the accidental pendant activation and the contact protocol. We are reviewing our procedures to ensure we prioritize contacting the home landline in such situations.
Kind regards,
Hilary
Limitations of the system
The actual buying and setting up process was efficient and those guiding me were patient and helpful. However,after3 months when about to go on holiday I wanted reassurance on what I needed to do. I had read the booklet but feel there is no substitute for being able to speak with a customer servicer employee. I was only able to hear a recorded voice and unable to ask questions which could have helped ease my anxiety. I feel this is a great limitation of the system.
22 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Pam,
Thank you for taking the time to leave a review and for your kind comments about the support you received when purchasing and setting up your alarm.
We're sorry to hear that you felt anxious before your holiday and were unable to get the reassurance you were looking for. We understand that sometimes there's no substitute for speaking to someone directly, especially when you have questions about using your alarm.
Our Customer Service Team is available to speak with customers Monday to Friday and is always happy to answer any questions or provide reassurance about your alarm. We're sorry if this wasn't clear at the time or if you were unable to reach us when you needed support.
We really appreciate your feedback, as it helps us continue to improve the service and information we provide to our customers. If you have any questions in the future, please don't hesitate to get in touch, we're always happy to help.
Kind regards,
Hilary
Taking care alarm for piece of mind
I ordered a take care alarm system on recommendation of my husband’s carer. It arrived within 24 hours . My son set it up for me and I now wear the alarm 24/7. I found the instructions easy to follow and have added a couple of more contacts if needed for emergencies
16 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Margaret,
We're so glad to hear that our alarm system arrived quickly and that your son was able to set it up easily for you. It's wonderful to know that you found the instructions helpful and that you've added additional contacts for emergencies. We appreciate you sharing your positive experience with us.
Kind regards,
Hilary
Having not been in a situation yet i…no
Having not been in a situation yet i can not tell you much but you equipment is good all seems to be working well michael good
7 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Michael,
We're so glad to hear that our equipment is working well for you! We appreciate your positive feedback and thank you for sharing your experience.
Kind regards,
Hilary
It is quite easy to setup- following…
It is quite easy to setup- following explicit instructions.
28 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that setting up was easy for you! We appreciate your positive feedback.
Kind regards,
Hilary
Very good experience so far
Very good experience so far, easy to set up and help was there if needed. My mum has dropped the pendant a number of times and the operators have been in touch straight away stop make sure everything was ok so it does work.
18 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Jenny,
We are so pleased to hear that our service has provided such a positive experience for your mum and that our team has been there to assist immediately when needed. We truly appreciate you sharing this valuable feedback with us.
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so glad to hear you had such a positive experience with our delivery and setup, and that our team was friendly. We appreciate your kind words!
Kind regards,
Hilary
Staff very professional and polite and…
Staff very professional and polite and called me back when they said they would.
20 mei 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so glad to hear our team provided professional and polite service, and followed up as promised. Thank you for sharing your positive experience!
Kind regards,
Hilary
Easy to set up and gives me peace of mind
Setting up the account for the personal alarm was simple and straight forward and it was the same when the alarm arrived we had it up and running in no time, iv not had to use it yet but iv tested it which they recommend you do every so often and it works great they answered in seconds.
1 juni 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Mavis,
We're so glad to hear that setting up your personal alarm was a simple and straightforward process, and that you had it up and running quickly. It's wonderful to know that our recommendation to test it regularly is proving effective and that our response time was excellent. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
problems with my alarm watch
I was really pleased to receive my personal alarm watch. However, it is so thick that I ended up with with bruises all over my lower arm .Please is it possible to change it for one that hangs round my neck?
16 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Shelagh,
Thank you for your review. I am sorry to hear your current alarm watch is causing bruising. I have requested a member of the Customer Service team to contact you to discuss an alternative alarm.
Kind regards,
Hilary
Performance below expectations
While I cannot fault the customer service provided by Age UK and the response provided when my personal alarm is triggered, the actual equipment itself has unfortunately not performed terribly well. The first issue is that I live in a rural area with little to no mobile signal, so while the base unit (with dual SIM technology) can connect to the network the voice quality of conversations had via the base unit are often of poor quality, with the person at the other end struggling to hear, so not ideal. I purchased the extra fall detection feature but in the time I have been wearing the wrist band I have had about 8 falls ... and only one was detected. I am a woman in her eighties, only about 5ft 3in and quite light (just over 7 stone), so may be there just isn't enough inertia being generated. Either way, the wrist band cannot be relied upon to detect my falls. I also find that it is extremely easy to accidentally press the button in the centre of the wrist band, especially when washing and drying my hands. Not a problem in itself as it is easy to cancel a call ... but I then have to get to the base unit (which may be on another floor) and then explain (across a bad quality connection) that it is a false alarm. So that is why I have only given 3 stars ... I have been using the device for about 5 months and so far the performance is below expectations. If I thought another unit might perform better I would discontinue with this service, but I think they are all likely to suffer from the same issue, given my particular circumstances, so sticking with Age UK for now.
16 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Mrs Harper, thank you for sharing your experience and we are pleased the customer service and response has met your expectation. If you have any concerns about the reliability of your alarm or sensitivity of the fall detection, our Customer Services team would be happy to help on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm
The service they have provided has been very good
The service they have provided has been very good
15 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
We're so happy to hear you found our service very good! Thank you for your kind words.
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi Raj,
We're so happy to hear you had such a positive experience with our service! We truly appreciate your kind words.
Kind regards,
Hilary
Antwoord van Personal Alarms from Age UK Trading
Hi Lynn,
We're happy to hear you're pleased with our service, thank you for your review.
Kind regards,
Hilary
So far so good
So far so good. the base unit is neat and clear and the wrist alarm convenient. I have tested the system a couple of times which was fine. Haven't had to test it in an emergency yet.
14 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Virginia,
We're so glad to hear you find the base unit clear and the wrist alarm convenient. We appreciate you testing the system and sharing your positive experience!
Kind regards,
Hilary
Peace of Mind
Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pendant is easy to charge. In the past I have experienced failures of the chain, which is disconcerting, and it is not easy to acquire a new one.
14 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Monica,
We are so glad to hear that our alarm service provides you with such a strong sense of security and that our team has consistently organised help swiftly when needed. We also appreciate your feedback regarding the pendant chain and the difficulty in acquiring a new one. We are always looking for ways to improve our products and services.
Kind regards,
Hilary
Just one word exceptionally good!!
14 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Shirley,
We're so glad you enjoyed your experience with us! Your kind words mean a lot to our team.
Kind regards,
Hilary
There is no online user interface to update details
Nice compact system, which seems to work well. However, there is no online management or portal. You either have to fill in a long (7 page) "online" form or ring customer services every time you wish to change anything at all
1 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi Liz,
We appreciate your feedback regarding the system's performance and your comments on the online form. We are actively looking into ways to improve our online services for a smoother experience.
Kind regards,
Hilary
Great alarm
14 juli 2026
Antwoord van Personal Alarms from Age UK Trading
Hi,
Thank you for your review, we appreciate your feedback!
Kind regards,
Hilary
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