Carmina Shoemaker Reviews 101

Ordered out of curiosity a pair of cap toe oxfords on April 3rd. Received the shoes on May 28th.

I‘m into well made shoes for at least 20 years, but haven’t had such a bad experience with a renowned company before. Bad fitting, bad quality an an after sales sales service I wish nobody to go trough. Promises not held, long communication delays and overall not solution oriented.
I heard about bad service before, but didn’t want to believe it, or thought at the least the shoes may be good, but how wrong have I been.
Save you some time, money and energy and look elsewhere. This is a company that needs to learn the hard way on product improvement and how to deal with customers.

From UK looking for a pair of patent shoes.
I very muched liked a pair from Crockett and Jones but could not justify the asking price but was still tempted until I came across Carmina shoes by accident and saw a very similar style to C&J for much less and after further research found that both were of quality goodyear welted construction, calf leather, leather sole however the what finally made my final decision to go with the Carmina was that their finish had a closed stitching on sole (C&J open stitch), the price and customer service by Brenda from Carmina who always replied back.
When the shoes arrived I was blown away by the style, size was perfect, fit a little tight being new will need to be worn a frew time to loosen.
Thank you Brenda and Carmina

So if you are into shoes you will find no better. So I ordered some shoes and there was a slight delay so carmina gave .e a free gift (item related to shoes). It wasn't necessary but they did it anyway. Furthermore, carmina was only a few weeks late and I'm like I ordered from other shoe makers that I ordered 8 months ago. (The other shoemakers say nothing) So on top of making a perfect shoe their customer service was top notch. Thank you

I am shoes lover and have already bought 16 pairs of shoes from Carmina (mostly in shell cordovan) . Besides the high quality shoes they produce, Carmina has an exceptional customer service, Ioana (in the past) and Brenda have always been very accommodating. Brenda always provides best advices and does everything she can to make customer happy. I appreciate her professionalism and dedication to picky customers like me.

Carmina's after sale support is absolutely wonderful. If there is any issue with the item, they will work out a solution with you and then proactively provide you with updates throughout the process. Marie at Carmina is, in particular, a joy to deal with. Highly recommend Carmina to anyone considering buying leather shoes online.

I'm an Australian customer who has made three orders with Carmina in total. Always really reliable regarding postage (incredibly quick!) and communication. The products are beautiful and of excellent quality. They recently accommodated a request I had regarding a customer order, just wonderful customer service all around.

After viewing numerous videos about Carmina shoes, I decided to try the brand. The ability to customize models was a major factor in my decision. Since they offer so many different lasts, though, I thought it best to purchase a standard model first to evaluate the fit. I ordered a wholecut in Museum Black along with a matching belt. The quality and fit were superb. Those concerns allayed, I have since ordered two customized pairs that have exceeded expectations. Customer service has also been excellent. Most recently, I asked if there was any chance my custom order could be completed and delivered before an upcoming trip. I was kindly informed that since my ordered involved exotic skins (crocodile), the CITES paperwork and customs regulations of importing into the US would likely delay the order significantly. Imagine my surprise when they expedited the order anyway, and I received them in plenty of time before my trip! In addition, the shoes are beautifully constructed and extremely comfortable. I look forward to many more custom pairs!

I'm a customer from Australia, I'm extremely happy with my recent purchases with Carmina. It's the first time I invested money on handcrafted shoes and I must say what a wise choice! The design and the leather Carmina used are amazing!! I feel so so happy when I'm wearing Carmina shoes, can't help dancing! and I received so many compliments! This brand is a treasure. Carmina has different types of shoe lasts, giving customers lots of choices. I bought two pairs of boots and one pair of Oxford, I will buy more before end of the year!
Also for new customers, Carmina uses DHL for express post, it's easy to track, I enjoyed tracking my parcel as if I were travelling in the Europe : ) : )
P.S and the most important, Carmina has the best customer service I ever know, Brenda kindly emailed me the detailed measurements of shoe lasts, all my three pairs of shoes are perfect in sizing!

My first purchase of Carmina footwear, after months of viewing their shoes/boots, accessories and website information. Took advantage of the free belt with footwear. Brenda was extremely helpful in ensuring the shoe and belt sizing was correct. Purchased the Rain Chelsea boots a suede belt and an exceptional long bullhorn shoehorn. Goods arrived v quickly and the presentation matched the quality of the boots and belt. Will buy from Carmina again without hesitation.

Was contemplating on purchasing a pair of chelsea boots from Carmina. Had a few concerns as this was my first pair from them and was unsure of the various last sizes.

I contacted customer service and had the pleasure of being assisted by Brenda who was very patient in providing the necessary information I needed which eventually led to a purchase. 3 days later the shoes arrived in Singapore and were a perfect fit!

Thank you again to Brenda for the quick, efficient and friendly service. 10/10

Ordered a brand new pair of shoes for 525.00. Wore them gently a handful of times going to and from a store. No rough wear whatsoever. I go to put on one of the boots and I heard a snap sound, the elastic now looks wavy. I've had this happen with chelsea boots after years, not a month. I went to take photos of the shoe to send to Carmina and while I was taking photos, I noticed that the front of the sole is also coming off of the boot. This is not normal clearly and I let them know that. They, however, continue to insist I must have done something to cause this myself and the best they can do is offer me to send the faulty boot to a warehouse for repair. No offer to replace or refund whatsoever and no acknowledgement they sold me a poor quality faulty pair of shoes for full price. It is a shame as I really liked the way they looked and would have been a return customer. I expected a lot better customer service considering the price. I can't figure out why they wouldn't stand by their quality standards, especially if it meant they would gain even more customers due to the word spreading about their great customer service. I wish I had researched the brand better because now I'm seeing that I am not the only one who has had a similar issue.

Edited after reading reply: You can restore my confidence now by helping reach a solution so I am not out 525.00. I didn't want the repair option because this shouldn't have happened after a few wears, period.

I had severel question about the right shoe, best fitting last and perhaps how to exchange the shoe.
Carminas service was at all time excellent, especially Brenda!

I have placed my order and looking forward to receive my shoes

The quality of the shoes is outstanding. They just look fabulous! Perfect value for money. Fast delivery and very helpful support too. Can very recommend Carmina. Happy that this kind of craftsmanship still exists!

Ich hatte große Hoffnungen nachdem ich auf die Marke gestoßen bin aber nach nicht mal einem halben Jahr tragen der Schuhe ziehe ich eine sehr schlechte Bilanz.

Das Leder erscheint minderwertig, der Schuh fällt mindestens eine Größe kleiner aus als bei anderen Herstellern und die Rücknahme ist auch de facto nicht gegeben. Sobald man die Schuhe einmal anprobiert hat werden diese nicht mehr zurück genommen.

Ich kann jedem nur ausdrücklich von dieser Marke ABRATEN!

Checked the size guide on their website, and since I was skeptical, I decided to size up. Turns out it was still too small. I also ordered a belt which was too small as well.
There were very little details about how to return the item, but I contacted the customer support and got some instructions via email.
4 months after returning the shoes, I still haven't gotten the new size. I then started asking for a refund, but CS completely ghosted me. I got a hold of another CS who then ghosted me as well. No reply for the past two months.
Avoid at all costs!!

The customer service at Carmina has been very helpful and accommodating. My feet have weird sizing and it is thus difficult to find shoes that fit well. The Carmina staff were very helpful in assisting me with figuring out what sizes fit best. Would definitely shop with them again.

5th pair from Carmina but first time I order online. The oxfords are very nice and very well built (as usual). I have never been disappointed by Carmina and have been a customer for many many years.
As usual, I get metal toe caps installed. The problem this time, is that after the first wear, the toe cap on the left shoe dug into the sole (about 3 mm) for no obvious reason. One screw is now protruding a little out and is not sitting flush with the metal caps anymore. It cannot be pushed in unfortunately. This is the first time something like this happens ( 13 pairs of shoes I own have had metal toe for several years)

Marie and the team are fantastic: I bought a number of items in the first purchase but then before they were dispatched I found something else interesting and added to the order. People like me who are not familiar with online shopping and oh making payments via this link and that link are usually caught by foreign instructions. I made it known to Marie and to my surprise, she gave me prompt and helpful advice and assistance. She also kept tracking my order and made sure that I have everything in order. The customer service is second to no one. Of course, I enjoy all my Carmina Shoes (I have got 5 pairs and will buy more in the future). They are of superb quality and aesthetically gorgeous.

My husband loves Carmina shoes so after buying some for him in their Black Friday sale for Xmas, they unfortunately arrived damaged. However, after contacting customer support and sending photos, Marie and the team have gone above and beyond to sort me a replacement pair, which I received this morning, well in time for Xmas. The replacement shoes are just stunning so after what started as a feeling of disappointment, they easily turned around to make me one very happy customer!

I received the custom 80512 pair this afternoon and it is absolutely beautiful!! Thank you and your team of craftsmen and craftswomen who poured their collective, exceptional talent to ensuring this pair was constructed perfectly. I really can't thank you enough! The box was in excellent condition. I wish you and the Carmina Team a safe and prosperous holiday season. I am now hooked!! Cheers!