I’ve ordered multiple times through CMS, still have four to come down the line! Cannot fault anything to do with the company! Well boxed items, delivered on time or when stated. Easily accommodating... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I brought my husband Lewis Hamilton replica helmet and Ferrari Lewis Hamilton pits set and they are brilliant, excellent quality and really great for any F1 fan. Got to admit amazing customer s... Toon meer
Bedrijf heeft geantwoord
Purchased a Charles Leclerc mini helmet for my daughters 13th birthday Excellent product Excellent service One very very happy 13 year old daughter Thankyou CMS 🤙
Bedrijf heeft geantwoord
After a wait due to the release date being put back, ( not CMS fault) the model arrived and was very happy with detail of it. If anything could be improved I would say that a general email to custom... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're the home of model cars. Everything from Minichamps to Kyosho and Solido, across a variety of scales - large availability of 1/18 and 1/43.
Contactgegevens
10 York Rd, SE1 7ND, London, Verenigd Koninkrijk
- 0161 818 7300
- sales@carmodelstore.co.uk
- carmodelstore.co.uk
4,6
Uitstekend
262 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Turning a negative into a positive
Turning a negative into a positive. Getting an email telling me a former order was on its way again, was a worry, but the team at Car Model Store were quick to apologise, and explain it was a system error - they then offered a generous discount, which I was delighted to take up - my next model arrived just a few days later. Great service.
29 mei 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thanks for your understanding, we're really glad we could turn things around quickly and that you were happy with the outcome!
Wonderful service
Wonderful service, kept me up to date with order , I bought as gifts ,very happy thank you.
26 mei 2025
Review zonder uitnodiging
Antwoord van Car Model Store
We're delighted that you were pleased with the service and that the gifts were well received. It means a lot to us as a small business. Let us know if we can help with anything else in future!
Very good experience with car model…
Very good experience with car model store brand new model helmet good price and good delivery service 🚚 very reliable customer service
26 mei 2025
Review zonder uitnodiging
Antwoord van Car Model Store
We're really glad to hear you had a great experience and that your helmet arrived safely. We truly appreciate your support and look forward to helping you again soon! 🏁
Great product
Great product, price and really quick delivery.
5 stars
15 mei 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thank you so much for the kind words and 5 stars! We're thrilled to hear you were happy with the product, price, and speedy delivery. Hope to serve you again soon!
Highly recommend cms
Highly recommend cms. Good price, well packaged.
12 mei 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thank you for the great feedback! We're glad you were happy with the price and packaging, really appreciate the recommendation!
I have had several orders from here
I have had several orders from here. Our grandson love F1.I have had not had any issues. Update emails have been great. Quick delivery.
9 mei 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thank you so much! We're delighted to hear your grandson enjoys the F1 models and that everything’s been smooth with your orders.
Worth The Wait
After a wait due to the release date being put back, ( not CMS fault) the model arrived and was very happy with detail of it. If anything could be improved I would say that a general email to customers advising of delays would have been preferred to save having to ask what was happening with order. Also Royal Mail advised it would have been delivered on a Saturday but ended up being delivered on the Tuesday. Possible would have been Monday but was a bank holiday.
Overall happy with service and pretty sure I will be back to order again
8 mei 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thanks so much for the honest and thoughtful feedback! We’re really glad to hear you were happy with the model, and we’ll take your suggestion on better delay updates onboard. Looking forward to welcoming you back again soon!
Good shopping experience
My order was delayed due too changing release dates not retailers fault , but when it arrived was very pleased great detail, and value for money , was well packaged so overall experience was good .
1 mei 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thanks for the great review! We're glad you were pleased with the model and appreciate your patience with the delay. Hope to see you again soon!
A great quality model
A great quality model, at a good price.
Very well packaged, and fast delivery!
17 april 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thanks so much for your kind review! We're pleased to hear you’re happy with the model, packaging, and speedy delivery.
We appreciate your support!
Great prices and fast deliveries
Great prices, fast deliveries and good communication with people about package and great overall
5 april 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thanks so much for the kind words! We're really glad to hear you were happy with the prices, delivery and communication, We appreciate your support! 😊
Amazing customer service
Amazing customer service, very friendly and was more than happy to help with my needs, item came after the date I wanted which was weeks after the order, faultless company with a great team would highly recommend 10/10
2 april 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thank you so much for the glowing review! We're really glad our team could help, even if things arrived a little later than hoped. Your kind words mean a lot to us!
Great models and choice backed by…
Great models and choice backed by excellent customer service
1 april 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thanks for the support! Always great to hear when both our models and service impress.
Pre-Order chase
I placed a pre-order and had to chase multiple times for updates, they failed to tell me the items were no longer coming into stock and I had to ask them after noticing the items were no longer listed for sale.
Further had to chase for the one car which was in stock to be sent with the refund issued. No compensation for the inconvenience offered.
28 februari 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thank you for sharing your feedback about your recent pre-order. We're truly sorry for the frustrating experience you've had with the lack of timely updates, our failure to inform you about discontinued items, and that you needed to chase both your refund and delivery. We understand your disappointment regarding our communication and service, and we apologise for not offering proper compensation for the inconvenience caused.
To properly investigate your order details and address your concerns, we would be grateful if you could provide your order information via the separate private message we'll send shortly. We rely on manufacturer information which unfortunately sometimes changes without notice, but we should have communicated this promptly. We're fully committed to improving our processes based on your invaluable feedback and genuinely hope we may earn back your trust.
What I liked most was the efficient and…
What I liked most was the efficient and friendly communication. The delivered product was precisely what I wanted and it was delivered in perfect condition. Thank you again.
3 maart 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Your 5-star rating is a wonderful surprise. We're so happy to know that you enjoyed our service.
The products are amazing quality and we…
The products are amazing quality and we are very happy and would use again
21 januari 2025
Review zonder uitnodiging
Antwoord van Car Model Store
Thank you for giving us a perfect score. Your positive feedback motivates us to continue providing excellent service.
Great first time experience
Great first time experience. Will definitely be purchasing more from this store. Items sent out promptly. Great prices. Highly recommended.
6 januari 2025
Review zonder uitnodiging
Antwoord van Car Model Store
We're happy you enjoyed your experience! Thank you for the 5-star review.
A professional seller.
Article was delivered promptly and as advertised Nice to deal with a professional organisation. Well done.
2 januari 2025
Review zonder uitnodiging
Antwoord van Car Model Store
We appreciate your kind words. We look forward to serving you again soon!
Very quick delivery and I would…
Very quick delivery and I would definitely order again
4 januari 2025
Review zonder uitnodiging
Antwoord van Car Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Fast Delivery, Great Service
Fast Delivery, great service. Ordered a few times from CMS and fast delivery every time. Even ordered on Boxing Day, package was still with me on Monday 30th I think. Brilliant service.
26 december 2024
Review zonder uitnodiging
Antwoord van Car Model Store
We're so grateful for your 5-star feedback. It's a great reminder of why we do what we do.
Great service
Great service. I realised from my confirmation email I had ordered the wrong item. Called them up and had it changed in a minute. Received the order 2 days later. Brilliant.
17 december 2024
Review zonder uitnodiging
Antwoord van Car Model Store
Thank you for your kind words. We're glad we could quickly resolve the issue and that you received your order promptly. We appreciate your business!
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