Carpets Online Reviews 39

I gave 5 stars because the item I bought was a lovely deep pile carpet at a good price. And... I was kept informed throughout the process, even when the delivery van broke down. Not theirs, the one used by the company subcontracted to do the delivery. Stuff happens. But it's not what happens, it's how you deal with it that makes all the difference. My philosophical approach to the issue took the pressure off, and allowed everyone to achieve the best outcome. That said, Carpets Online reacted brilliantly which underlines their customer-centric service and desire to achieve the best standards for everyone. If I was Which?, I would have rated Carpets Online as 'Highly Recommended' and 'Best Choice'.
The carpet has, since, been fitted and looks and feels as good as the sample promised.

Really happy with the quality of the carpet, great service from the company, I will definitely use them again, many thanks

Great company to deal with, really happy with my bedroom and hallway carpets but their customer service and advice was brilliant beginning to end. We will be back.

Our experience of ordering from Carpets Online has been absolutely brilliant.
I made a mistake when ordering. It was picked up by Paul, a member of the team.
He sorted it all out for us so quickly and followed up with an email and phone calls.
The best help we've ever experienced from an on-line company

Thank you Paul!

Great standard, fair price, fast delivery, couldn’t complain about anything!

I work for a small company that has several HMO properties .
Over the last 12 months we have been updating the communal areas and several rooms .
We are very pleased with all the carpets we have purchased so far .
Options , colours and price range .
Ease of ordering , prompt updates and speedy delivery dates .
We would strongly recommend .
You won’t be disappointed.

I bought a carpet and underlay from this company,the price for the carpet was excellent as I got real quality carpet for nearly half price,the carpet is luxury and feels soft and comfortable underfoot with great colour,the underlay was also of good quality and I am really happy with my purchase and will be buying from this company again,the carpet was delivered for free too

Did previous business with carpets online and was second to none service fast efficient and they made that I was happy.

Went back and once again the same top nod service.

Running my own business i will recommend carpets online without any doubts.

Thanks guys

DCS PM Ltd

I am very happy with the carpet. Its good quality at a great price. Unfortunately I missed the first delivery attempt but they resechuled it straightaway. I would highly recommend carpets online.

Good company to deal with

Company was let down by the logistics provider however went above and beyond to fix an support 10/10, i would recommend

Needed a fast delivery and Amy was amazing at helping us with the order. Arrived within 3 days and we were able get it arrange for our fitter to install it before the weekend. No hesitation is using them again.

Brilliant company to deal with. Our first time ordering flooring online as we have always used shops. The carpet feels amazing and we were happy with the price. They did forget to include grippers but they were sent out quickly. Would use again.

Absolutely brilliant service from start to finish. Ordering was easy, delivery was smooth, and the flooring quality exceeded expectations. The team were helpful and professional throughout. Highly recommend Carpet Online — thank you!

Very good customer service just ordered some Vinyl from carpets online. They were very helpful as we were trying to match a vinyl that we needed more of. Carpets online made sure we had the correct one before purchasing it . Lots of communication and easy to contact online and also through the telephone

The customer service is excellent. I was given a clear idea of what I needed, which saved me money. I would have bought the wrong product if not for the intervention of the customer service. I remain grateful to this company…Carpet Online.

5 * receive for this company. I dealt with Paul and he was extraordinary helpful and helped with an upgrade and more knowledge about products needed. Will definitely be coming back when I need more carpets :)

Excellent service, speedy delivery and a carpet that exceeded all expectations. Ordered at a weekend and got phone call beginning of the next week advising I could get an upgrade of same carpet ordered at no extra cost. January promotion which I wouldn’t have been aware of without the courtesy call. Was advised carpet would be delivered following week and carriers involved was explained. I received the carpet today and I’m absolutely delighted with it. Given I am in the Highlands the service was second to none. Will certainly use this company again.

Had my carpet delivered this morning. Amazing quality and quick delivery. Products definitely worth the money. I will be back in the very near future for my next project thank you. HIGHLY RECOMMENDED

I ordered a small piece of carpeting on Monday afternoon. I had spoken to Paul on the phone earlier in connection to my order and he was very helpful.
I received an email on Tuesday to say it had been despatched with DX Couriers for delivery on Wednesday between 08.00 and 18.00 hours, which was very fast.
It was delivered this morning just after 9.00 a.m. , however the courier did not use my door knocker to alert me they were at my front door.

I found the carpet by my front door about 10.00 am and had to drag indoors just as it started to rain ( I am quite elderly)

Why do the couriers damage the reputation of businesses by poor services