I gave 5 stars because the item I bought was a lovely deep pile carpet at a good price. And... I was kept informed throughout the process, even when the delivery van broke down. Not theirs, the one u... Toon meer
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Lees wat reviewers zeggen
Our experience of ordering from Carpets Online has been absolutely brilliant. I made a mistake when ordering. It was picked up by Paul, a member of the team. He sorted it all out for us so quic... Toon meer
Bedrijf heeft geantwoord
I work for a small company that has several HMO properties . Over the last 12 months we have been updating the communal areas and several rooms . We are very pleased with all the carpets we... Toon meer
Bedrijf heeft geantwoord
Brilliant company to deal with. Our first time ordering flooring online as we have always used shops. The carpet feels amazing and we were happy with the price. They did forget to include grippers but... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Carpets Online is a UK-based retailer specialising in carpets and various flooring solutions. With over 40 years of experience in the industry, the company has its roots in West Yorkshire and has expanded to offer nationwide services through its online platform. Their product range includes: Carpets: A variety of styles, colors, and materials to suit different preferences and budgets. Vinyl Flooring: Durable and stylish options suitable for various rooms. Laminate Flooring: Affordable and easy-to-install solutions for a modern look. Luxury Vinyl Tiles (LVT): High-quality tiles that mimic natural materials like wood and stone. Underlay & Accessories: Essential items to support and enhance flooring installations. Roll Ends: Discounted remnants of carpet rolls, offering value for smaller projects. Carpets Online emphasizes affordability by purchasing directly from manufacturers in bulk, allowing them to pass on savings to customers. They offer discounts of up to 50% on selected items and provide financing options through services like Klarna, enabling customers to buy now and pay later. The company also offers convenient services such as free samples and fast delivery across the UK, aiming to make the process of selecting and purchasing flooring as seamless as possible for their customers. ONLINE CARPET
Contactgegevens
Verenigd Koninkrijk
- 0330 043 4350
- info@carpets-online.co.uk
- carpets-online.co.uk
4,7
Uitstekend
39 reviews
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Our experience with Carpet Online has…
Our experience with Carpet Online has been good. The customer service was 10/10, helping us with measurements, sending samples, and guiding us in choosing the right carpet. Although there was a slight delivery delay, it was handled promptly and professionally. We are extremely happy with our carpet, it feels wonderfully luxurious. I would highly recommend this company and use them again.
28 november 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thanks for your feedback and for trusting us with our carpet recommendation. Apologies once again for the delay from DX Couriers but we are glad you got them fitted and are happy with them. We hope to be of service again at carpets-online.co.uk
Service from start to finish was first…
Service from start to finish was first class, quality products, so much choice. Lots of advice to help with our decisions.
Fitters were professional always on time and tidy.
3 november 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou for your feedback Karen, much appreciated.
I had an excellent experience…
I had an excellent experience purchasing carpet and underlay for the first time online with carpets-online.co.uk. Paul was extremely helpful and patient with all my requests and going above and beyond to make sure my experience went flawless.
The carpets and underlay were top quality and I saved at least 33% had I gone to another supplier and fitter.
5 Stars all around.
I will be back for kitchen flooring in the new year.
JL
Aberdeen, Scotland
8 november 2025
Review zonder uitnodiging
Antwoord van Carpets Online
We really appreciate your feedback John and will pass on your feedback to Paul himself. Thanks once again and we hope to be of service again in the future here at carpets-online.co.uk.
Really happy with the carpet and price
Really happy with the carpet and price. Looks great and friends have commented on the softness. We’re planning bedrooms next and will be using them again.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thanks for your feedback and we are glad your friends like your choice of carpet. We look forward to serving you again.
Great company to deal. Great carpet.
Great company to deal with, very happy with our carpet and they offered good advice on underlay as well. Got the carpet the same week. Would use again.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou for your kind feedback
Paul was great and goes out of his way…
Paul was great and goes out of his way to help and assist
1 september 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thanks for the great feedback and ordering with us. We will make sure Paul sees this response.
quick delivery, good quality, best service
On the 2nd day of order confirm, we received email and calls about cutting to room size and picture of item color, in a few days we received the item and lowest price but good quality! I can not believe such a excellent service and good item for fair price. Surely will buy again for next BTL property and recommend to all my friends.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thank you for ordering with us and your feedback.
Lovely carpet and quick delivery
Lovely carpet and quick delivery
Great communication
Very Happy
26 augustus 2025
Review zonder uitnodiging
Antwoord van Carpets Online
We are glad you loved the carpet, thankyou for ordering with us and we hope you consider us again for your future flooring needs.
Fast delivery
Really happy with the carpets fast delivery will definitely be using this company again
1 augustus 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou for the feedback and look forward to seeing you order with us again.
It was so very easy to order and when I…
It was so very easy to order and when I made mistake on my order they immediately rang me back to talk it through with me and were very helpful from start to finish.I would definitely recommend there service and there selection of flooring.A very professional service and I will be using them in future. Mrs J Mitchell
14 juli 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou for your feedback and ordering with us. We hope to see you again.
Professional
Professional. Speaking to a real person - Paul has been incredibly helpful and flexible. Really good deals.
29 mei 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou for your feedback and we will make sure Paul see this response.
Will defo be using them again!
I have used carpets online 3 times now and they have great customer service and really look after customers. They go above and beyond. I made an error in my order and they supported me to amend this order. I recommend them as they will actually answer the phone. I am always sceptical about online services as I like to try before I buy but carpets online are legit. Thanks again guys! Great quality padded flooring easy to lay as I did it myself and I'm unqualified!! Won't be disappointed!
12 mei 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou for your feedback.
Bought from them for the second time…
Bought from them for the second time and same excellent service. We were after a cheap but decent quality carpet this time and they sent us a link to some sale offers. We went for the Velo and Ashton. Highly recommended.
17 april 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou for your repeat custom and we hope to see you again.
Ordered carpets for the whole house and…
Ordered carpets for the whole house and from the get go they have been superb with communication back and forth. Good quality carpets too… i Willis highly recommend
11 april 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou for taking the time out to review. We look forward to the home transformation once you're finished"
Thy are a brilliant company the guys…
Thy are a brilliant company the guys have been in contact with me constantly thy are very understanding I would highly recommend.
11 april 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thanks for your review and we are glad we could help. We look forward to the final result!
Customer services
Quite simply, I made an error and these guys were aware ofnit and offered their assistance. Genuinely a company that care for their customers and their reputation. I hope it's continues and grows.
A bit of advice I wrote on their social media for other potential customers.....
DONT JUST LOOK FOR A PRODUCT, LOOK FOR A SERVICE.
17 maart 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thankyou Sean for taking the time to give us the feedback and you are so right with your comment about Service.
Not only did this company quickly and…
Not only did this company quickly and professionally sort out an error on my behalf they also did a fantastic and unforgettable act of kindness. Carpet is fantastic quality and also undeniably the best prices I have came across. Thank you so much, I shall definitely recommend and be ordering in the very near future. Thanks again for fantastic customer service.
6 maart 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thank you Tina for your kind words and taking the time out to give us a 5 star review. We are delighted we could help in this situation and hope we can continue to do so in the future.
Love love love!!
Just received the loveliest, best quality carpet. Super simple, quick delivery and even better prices! Will never get carpets elsewhere now.
25 februari 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Hi Aimee, thank you for the review and we are absolutely delights you are in love with the carpet. We appreciate the feedback and the 5 star review.
Silver grey carpet
The carpet i ordered didn't take too long to arrive, however there was a transport delay and the customer service I received was amazing.
I was updated regularly with Regards to my order and the carpet looks amazing. It's the perfect colour, exactly what I wanted and super soft!
Highly recommend!!
Thank you 😊
20 februari 2025
Review zonder uitnodiging
Antwoord van Carpets Online
Thanks for the amazing feedback and we are so glad you like the carpet. We hope to see you again!
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