Cartime Reviews 

Recently booked a service and from booking to dropping off and even the aftercare was amazing. Chantelle was on hand to support throughout.
Thank Chantelle for all your support. Oh and the service was great too! ☺️

Spoke with Chantelle and she was super helpful! Really helped me and answered all my questions I had. Fab customer service. Thumbs up from me

Great service and help from Shazad at cartime bury! Very helpful and informative

I’ve brought car from car time initially had a bad experience with the sales team or miss sold me Warranty, lied to me and didn’t show me respect and good level of service after I purchased the car. It could’ve been resolved there and then however, I had to take matters in my own hands. I could not trust the salesman’s Murad. After leaving a review on here a month later as my complaint was ignored initially by the Team. one day after leaving a review I get a call from Scott who is the manager car time bury which I was surprised to receive this call, however he read my initial review. He understood he was apologetic and he was transparent with me and that’s all I wanted initially when I had issues with the Finance and the salesman. He was able to offer me a compensation he’s a man of his word he sent me a documentation of what he’s offered in writing. I was happy with that I’m more just even getting a call on the back of my review. I’m glad my concern complaint was taken seriously in the end and dealt with. Basic customer service good communication and transparency that’s all. So hopefully going forward there won’t be any issues and I hope the rest of the staff are able to match that service standard from Scott hill. If it wasn’t for him, it would be a one star rating.

just to let you all no about my experience at cartime bury first of all they sold me an audi rsq3 vorsprung witch was remapped and modified even though I asked if had been modified and they said no. so then the car came back to them after me been in it for 5 months uninsured as it was modified without my knowledge so basicallybeen missold a car. then I was put into a volkswagen touareg black edition witch I asked for only to find problem after problem with this aswell take in mind I was still under cartime warranty for 3 months but only to find out that the warranty does cover the front camera in my car what had a lens missing witch wasn't any fault of my own just wear and tear . so then I asked Dan chippendale the site manager who is an absolute joke what he was going to do about this and he said he won't fix it as it may of been my fault lies again. so then I got intouch with the finance company motonova to let them know about the issues I had with the carand it wasn't just one problem is was several problem as I got a diagnostic report done and that flagged up everything. motonova sent an engineer out to asses my car only to find out that after waiting over a month his report was saying that this car is a rejection but I had already got rid of the car as it was problem after problem . so by this time the audi rsq3 sportback vorsprung was given back to cartime 6 months ago from this report only then when I got home on Friday the 19/6/26 I had a letter from West Midlands Police stating ive been speeding take in mind ive not had the car for over 6 months now and I get a ticket from that car witch they didn't change the name over on the log books . so do yourself a favour and go somewhere else as you will regret buying a car from this very dodgy carsales cartime in bury. stay well clear and also the afersales is just a group of people made up to be experienced mechanical minded idiots a guy called Stuart was the afersales manager who hasn't got a clue about anything yo do with cars as he must of been the village idiot in bury. Read other reports on this company before you even go there . trust me go somewhere else there are loads of carsales around. Just read other people's reviews.

The company is trying really hard before the transaction is completed. There was no problem for the dealer to call us to make sure that we will be comming to complete the purchase but when I send a request through an email couple of days later.... no call. Quite disappointing especially that after the purchase we have noticed the chip on the windscreen.
I am not sure if I would recommend that company.

AVOID AT ALL COST, WE PURCHASED THE SAY SO LIFETIME MAINTENANCE TO HAVE A PEACE OF MIND AND LOOKS LIKE WE HAVE A LIFETIME HEADACHE!

Within 48 hours from seeing the car online and we’re now driving it away! Noel has been brilliant from start to finish. He’s always answered every call and question and he has been very clear and up front throughout the whole buying process. No hard sales, just a nice friendly guy with A1 service. Thanks Noel 🙂

Placed a £250 refundable deposit on the 26th of May. Went to see the car and it wasn't for me. Today is the 12 of June and still no refund.

Good service and straight forward, would use them again (this was my original review). I have logged on to update this, I reported an issue with my vehicle the morning after collecting it, this was approximately 2 months ago and it has not been resolved, poor communication and just dragging on.

Now bought 2 cars from Cartime. Their customer service is great, only too happy to help if you have any query or issue. Also helpful when it comes to trading in your vehicle. Highly recommend.

Shahzad was extremely helpful, polite and efficient in helping me part exchange my car. Full exchange took some time, but we were comfortable and regularly offered refreshments. Very professional, would recommend.

The salesman was very patient with me whilst I got all of my ducks in a row before, during and after my purchase. They MOT’d it free of charge and fully valletted it too. I was given time to sort my insurance out and the car was an absolute steal I terms of price. It had done less that 5000 miles! Would recommend Cartime to my family and friends.

DREADFUL. They seem unable to refund my "refundable" deposit of £250.
I've been asking for 3 weeks for a refund and have been given a host of excuses. They've "escalated" my case apparently. And yet I've still not been given my money back.

DO NOT GIVE THEM ANY MONEY. And if you do, make sure you have the local small claims court email address handy, you'll need it.

Dreadful, unprofessional and untrustworthy company.

5 stars to Jason today was very helpful . Made my experience quick and easy with no hassle. Customer service was 10/10! I would definitely recommend requesting him when visiting car time bury!

Purchased a car from a salesman called Suhaib. He was amazing to deal with throughout, got nervous a few times, as was my first time buying a car on finance. Suhaib reassured me and explained everything in a way I would understand. Other dealerships I had visited were quite pushy but Suhaib was not pushy at all, gave me all the time I needed. I am very thankful for the experience and will definitely be back when it’s time to upgrade. Keep up the hard work.

The process was straightforward and everything went smoothly. Paul was very helpful

Customer service was outstanding throughout. Haider the senior sales executive provided an amazing journey of buying my latest vehicle. He met all our needs and went above and beyond to ensure I was fully satisfied from start to finish. I would not give a second thought in returning in the future and will definitely inform others to go there. Huge thank you, to you Haider 😁

Great experience with Jason at CarTine Bury from start to finish, friendly, honest and great at keeping us up to date.

Jason at car time bury was very helpful and approachable throughout his service. Brilliant customer service and answered any questions we had, would highly recommend!! x