Cartime Reviews 3.757

DO NOT BUY A CAR FROM HERE!!!

Bought a vw polo almost a month ago now, I keep getting coolant warning lights on the dashboard as well as an epc warning light. Upon inspecting the vehicle I have discovered the car has no coolant whatsoever and not a drop of oil, this could have been catastrophic for me and the car itself. Clearly the car was not prepped for my purchase. Following on from this the engine makes an uneasy rattling sound unusual for a vw polo. I have tried going down the rejection route as within 28 days under the consumer rights act 2015 I can reject the car given the mechanical issues I have encountered. However cartime are trying to dispute this claim and have not been easy to deal with at all. They are saying they have the right to repair the vehicle before any rejection. However this is the case for over 28 days not under it.

I would definitely not recommend buying from here as they clearly don’t prep their vehicles before letting you drive away in them and are now trying to leave me in a car that could have caused a fatality due to the lack of coolant and engine oil.

Great customer service from Ged, who was very accommodating around our budget and timescales and made the whole process smooth and very easy. Would strongly recommend Ged and Car Time to any other buyers!

Really quick process, excellent customer service from Paul N and a fantastic car at a fantastic price!

I had a very positive experience dealing with Hassan at CarTime Bury. From the start, he was professional, patient, and straightforward. He took the time to answer all my questions clearly and made sure I understood every step of the process without any pressure.

What stood out was his honesty and attention to detail. He made the whole experience smooth and stress-free, which is not always the case when buying a car. Everything was handled efficiently, and I felt confident throughout.

I would definitely recommend Hassan to anyone looking for a reliable and professional service. A genuinely good experience from start to finish.

Very professional service

I’ve now bought 4 cars from Car Time, and honestly, it’s the same drama every single year. At this point, I strongly advise people to think twice before buying from them.

When they want to sell you a car, they’re constantly calling, chasing, and making all sorts of promises. But the moment you’ve signed and paid, the whole experience changes. Trying to get hold of the same person who was eager to sell to you becomes a struggle.

In my case, Hassan Iqbal made several promises that were never fulfilled. When I tried to follow up, I was told he’s now a manager and suddenly unavailable. Apparently, you “can’t speak to a manager” which just sounds like an excuse to avoid dealing with customers.

There’s little to no after-sales support, and it feels like once they’ve got your money, you’re on your own. For a company that relies on repeat customers, this is really disappointing.

After four purchases and repeated issues, I won’t be going back. Customers deserve honesty, accountability, and proper support not empty promises.

Shame of a company.

Bought a car today from Sam at Cartime. Great professional service. Love the car 🚗

Murab was very quick and helpful when buying a new car. It made the process simple and hassle free.

I wouldn’t buy from here again.
I purchased my car from CarTime on 31st March after being persuaded to travel from Glasgow to Manchester the next day. I was promised £8,000 part exchange, a full tank of fuel, and finance at £167/month. I was told this was time-sensitive to secure the car and help them meet month-end targets.
I struggled to rearrange my work schedule and finally arrived in Bury.

On arrival, things immediately changed. My part exchange was reduced to £7,700 despite only minor wear and tear (previously confirmed as excellent condition elsewhere). I was then told the £167/month quote hadn’t included my settlement, bringing it to £197/month. On top of that, I was asked to pay an additional £300 to cover the shortfall. This was all presented under time pressure, with urgency to sign finance documents before end of day and month. Exhausted and having travelled so far, I felt I had no real choice but to proceed.

I accepted all of this without giving them any trouble. However, when it came to them honouring their promise of a full tank of fuel, the experience completely changed.
What followed was weeks of chasing:
No callbacks despite repeated promises
Unable to reach the same staff or manager that sold me the car
Emails ignored
I was eventually sent refund forms, which I completed, only for them to try to reduce the amount owed and then stop responding altogether. I have now given up pursuing it.

To make matters worse:
I was told my car wouldn’t be resold due to the minor scuffing, yet I can now see it listed for sale on their webaite.
I was told the V5C had been processed, but DVLA confirmed no application was ever made so i had more trouble chasing this too.

The £1,000 finance deposit contribution advertised online was not honoured (was told its for “traders only” on arrival).

Red flags:
- Bait-and-switch pricing (monthly payments and part exchange value changed on arrival)
- High-pressure sales tactics and forced urgency
- Misleading information about vehicle condition and offers. Promises not honoured (fuel, promotions)
- Poor aftersales support (no callbacks, ignored emails)
- Lack of transparency and accountability

The pattern is clear: strong sales effort upfront, then avoidance once the deal is done. It feels deliberate—especially if you’re travelling from far and can’t easily return.
If you live far away, think very carefully before buying from CarTime.

As we were looking around to buy a new car a salesman approached, introduced himself as Pip, then said if you need any help or information I'll be over at my desk, he wasn't pushy or trying to sell us anything, but when we saw what we wanted he gave us all the help and info we needed and made me feel so at ease all the way through the process, highly recommend this guy as he has the knowledge and personality what a salesman should have. Thank you Pip.

Visited Rochdale branch and was left to browse with my son for his first car..
Ged helped us out from the visit and kept communication ongoing throughout the process which went really smoothly.
Son happy with the car, Thanks Ged for all your help.

Great experience, made everything super easy. Hamza was so helpful.

Hamza was excellent, very polite and curtious!

Dealt with murad through everything and he was amazing through everything. Nothing but good things to say about him. Thanks.

Great experience with this company. Azhar was really helpful and communication was excellent. Really pleased.

Cartime (Bury) are OK, but not great.
The car I bought from them is OK (needed a new battery after 3 weeks), but once you have bought from them - any ongoing support seems to be over.

I recently had a really pleasant experience at Cartime in Rochdale. From the moment I arrived, the team were welcoming but not pushy at all, which can often be off-putting when buying a car. I was given the time and space to look around and view the cars at my own leisure without any pressure.

Mohammad was especially excellent throughout the process. He listened carefully, was friendly and knowledgeable, and clearly understood my situation as I was working to a tight timeframe to collect the car I purchased. He went above and beyond to make sure everything was ready on time and really pulled it out of the bag for me.

Overall, a smooth and stress-free experience. I would definitely recommend Cartime and especially Mohammad for his great customer service and professionalism.

Had seen cars online and reached out to company spoke with Bradley good advise given which resulted in us visiting the Bury garage. Whilst looking around the garage Bradley did call to check if still interested in the car.
Met him in the car park good advise regarding the cars on offer , although we did have a set car we wanted.
From entering the car sales forecourt and driving out with our new car was 2 hours
Great service
Will deffo use Cartime again and recommend to friends and family.

My advice is based on my ongoing problems with Cartime Bury and is please THINK TWICE before making a purchase and make sure you fully check everything out, I wish I had. I purchased a Tesla having travelled a distance following telephone calls with their salesman Paul and assurances that the vehicle would be ready to drive away should a sale be agreed only to find on arrival it needed a new windscreen. Reluctantly, I agreed to test drive it, as I had travelled for nearly three hours. On the drive I really liked the car so agreed the deal. My part ex was in excellent condition and they agreed to deliver the Tesla to me and drive my car back when the windscreen had been replaced. I was going on holiday that weekend so delivery took place on the Friday as I travelled early Saturday morning. Handover was extremely rushed due to the driver (owners brother) wanting to get back on road to help his mum, being in the care profession this I duly understood and appreciated. As soon as I took the car out I found that the heating didn’t work at all. Other faults such as the poor pre valet of the car and broken buttons to passenger seat along with what I think was windscreen glue on dash board i decided the car needed to go back and it was returned on the Monday by my son at my cost so that diagnostic/repairs could happen while I was away for two weeks, I told them I need a car to get to work. They said if they needed it longer they would sort a car for me (still waiting for that one) Limited to NO COMMUNICATION at all on progress of vehicle. I retuned from holiday and still no update, even though I had been emailed to say I would get one. No one seems to answer my calls for an update. The only communication l have really is via email when they bother to reply that is. Empty promises of support. No updates and terrible after sales is my ongoing experience . Furthermore, despite saying they would give me a definitive date for the defect being fixed and car ready to be returned to me in a satisfactory condition by the evening of 14th April I am still waiting !!!!!!!!!!! WHAT A SURPRISE!!!
I will refer this to the ombudsman if I have too and plan to take some legal advice as technically I am still within my 30 days short term rejection period having not explicitly waived my rights even with agreeing the repair. Despite Cartime saying they will not accept the rejection as repairs have commenced I do intend to seek legal clarification on this if no resolution by end of this week.
Unfortunate really because I do like the car. Its a shame they cannot provide the service they so advertise they do.
Make your own mind up - but this is my experience and appreciate everyone’s may not be the same. Stress, raised anxiety along with pure frustration and lastly out of pocket costs with no car having spent over 16k DISGRACE

Exceptional service very pinot efficient and very professional thank you !