Casablanca Express Reviews 873

Terrible company with an excellent ability to lie. You will be scammed. "Fully refundable deposits" will never arrive to your mailing address if you decide to cancel a trip prior to their deadline. And if by chance you are able to take your trip, the company will provide the sketchiest accommodations in an effort to pressure you into an upgrade package (which is more expensive than booking on your own.) After multiple attempts at requesting a refund for a cancelled trip, the company has repeatedly tried to sell me a "free" Las Vegas trip in lieu of the refund which I continue to reject. Almost 3 months later and I have yet to receive my refund. I will give this company 5 stars for deception and unethical sales practices.

"Free" Travel was offered as a "Gift" for listening to a TimeShare presentation. It is more of a punishment. You can only call 60 days after you attend the presentation, you reservation must be for 60 days from the date you call. They will not tell you what property you will stay in until 7-10 days before you travel. The ability to reach them is low. They will call back once for each set of voice mail you leave and the call back was from 1-10 days after I left the message. They charged me more for the "Free" stay then told me the $50 dining card promised was not available. Then told me with email that the $150 entertainment package must be used for certain activities but that those are subject to review after you submit them and the money is not provided but "reimbursed" if you are lucky enough to choose something that "qualified". I tried to cancel the reservation once I became too frustrated that I could not change the date of arrival. No luck - set in stone once they send a "Certificate" out. No refund available for the additional charges (not free) and too bad for me. Net value of sitting through the Timeshare presentation: out 3 hours of two peoples time (not 90 minutes promised), out additional charges for "Free" Hotel stay. No dinner or entertainment value that was promised and a really bad experience with Casablanca telling me it was my fault for not understanding their maze of avoiding delivering on the value promised.

HORRIBLE. No customer service. I get passed off to different people now for over a month trying to get my $100 dollars back because I cancelled my trip. What they sell you on is not what you get.

They do not deliver travel plans as promised after giving them the money and forms necessary. Representatives there are sociopaths

What a huge waste of my time. Got certificate from attending a travel club presentation. Sent them deposits and booked dates then they would not give my the name of the hotel for my reservation. Finally three weeks before travel I insisted and they still would not give it to me but the said it would be economy class, no pool, and not near the ocean (Puerto Rico). The certificate specifically stated "Travelers Class" but they said NOPE its economy. All they wanted to do was sell me an expensive upgrade to another hotel. Glad I went through all this before I booked my flights. Still took multiple calls to get them to refund my deposit. Very disappointed. Felt scammed.

I have reached out to casa blanca express several times, only to reach no one. Upon joining GEVC, i received a free trip, We’re by I had to send to casa blanca a check, along with the certificate to the address that was indicated on the certificate. I discover that the address that was provided was not a location and that the parcel was Forwarded back to my post office. Now I’m two days out from The expiration date of getting this information to them and yet no response.” When calling office. How am I to take pleasure in a reward, that is providing inadequate address information As well as no customer service support to rectify the matter. Please can someone from your team call me ASAP.
Shay 832-729-1562
TY.

Due to this Covid pandemic going on things were thrown off as far as traveling. I was unsure if my voucher would even still be honored due to it. I ended up speaking to a representative named Angie and supervisor that made sure everything still went smoothly. There was later even a discrepancy that was promptly fixed by Angie. Great customer service.

To be honest, who can think of traveling during a pandemic like this? Well a year ago or even a few months ago no one even knew about the Coronavirus. I own a timeshare and as a gift I was given a free round trip flight for me and a guest with Hotel accomodations. I sent in my $100 deposit last year and had a deadline to meet which was up March 12th of this year 2020 to have my airfare tax paid in full. I did have my bank mail a bill pay check postdated prior to the 12th and I didn't realize I had to include the actual bill that was originally mailed to me. This resulted in Casablanca Express sending back my bank money order. I called the agency and spoke with Angie... I explained my confusion and she made it clear I need to mail both check or money order along with the bill to the address provided. I made her aware that the deadline is now past due and because I am out of work for 2 weeks due to the Coronavirus I didn't hesitate to communicate that I could really use this money they returned to me. Angie spoke with her supervisor and got an approval for an extension until May 31st 2020 and if I needed to extend the time further to contact her directly. My mother is truly happy as I am as well... My mother has never flown to Hawaii and I have always desired to take her somewhere to get her out of the monotony of everyday work and errands. Thank you Angie! This has been a huge relief to both my mother and I and thank you for helping me make my desire to vacation with my mother come true. Many thanks to you!!! X0X0

Recently we moved and I misplaced the form i was supposed to send in. When I called to see what to do about it, Linda answered my call and was extremely helpful!! She gave me the information I needed and even called back to verify that everything was good to go. We haven't taken our trip yet, but look forward to it.

I had a situation where I needed to change my plans. I spoke with Chad Halaby of the Woodland Hills office who was very helpful. After a short time on the phone, Chad was able to assist me. I found it to be much easier than I anticipated. Chad is a good representative of your company and makes me want to do business with Casablanca Express in the future. Michelle was also very pleasant on the phone.

Linda was great! She helped me find the right place and time for our trip. Thanks so much.

Michelle in customer service was able to save my vacation!
Living outside the United States makes or mail delivery a bit slower. I received time sensitive material that was past date. She helped me by giving me a fax option and getting my trip back on track. Thanks Michelle!

Michelle was very helpful. She fixed my confirmation issue and helped me reschedule my dates.

I hate the process I had to go through at Casablanca Express to claim a trip to Honolulu and a Caribbean cruise until I was referred to Linda at Customer Service. She is the one who helped me through the process and made it possible for me. She is helpful and caring and persistent and reliable and I would only brave this process again if she is there to help me. I think these free gifts are misleading when they are offered and the staffs try their best to help the people caught in this web.

Linda has been so helpful in booking our trip!

Linda really helped me out during my call. She gave me the right information that helped me picked a better vacation time. She did what others didn't I will call her for any other question I may have in the future.

I had the best experience with the Representative Michelle. My certificate had expired due to the company where our time share was purchased and Michelle extended it for us. She was very kind and courteous. I just found out that I have stage 2 cancer and have been frustrated, but do to Michelle pleasant attitude and eager to help us really brighten my day. If I could give 10 stars she deserve it. Thank you Michelle

I want to thank Michelle for her support today! Thank you Michelle for taking the time to speak with me and offer me support with my certificate. Michelle was super helpful and a joy to speak to.
Thank you!
Narjes

I have had many unpleasant experiences with calling in and being hung up on. Michelle turned this around and was able to handle everything I needed in a very timely fashion. She provided me her direct line and returned my call same day. Thank you Michelle for your help and for turning around a frustrating situation.

Great agency very helpful great deals nichole in customer service was very helpful