Casablanca Express Reviews 874

Sean was my customer service rep to handle my trip to Catalina, which was a prize from our timeshare purchase. Thank you Sean for the extra attention to my situation. Good customer service is hard to come by, but you were there for us! Thanks again! Denise Aldridge

Sean has helped us get this set up and made sure we were happy. Thank you Sean and the Casablanca express team.

I would like to recognize Sean for his exceptional customer service. I have had trouble contacting him but he never gave up, even when we had such bad phone service, he couldn't hear me. Sean deserves a raise!!

I have worked with Linda a few different times. I have forgot to do thing things I needed to do and/or get stuff submitted in their deadlines. She was able to extend things out and make some substitutions for me that make putting together a vacation WAY easier. She's always VERY knowledgeable and just basically friendly and willing to help her customers understand the program and get the best trip available. She doesn't make you feel like you are inconveniencing her like a LOT of customer service reps do. If I owned a company like this I would hire Linda to do my agent training. I've dealt with a TONNNNNNNN of time shares (own 3 myself), vacation programs, etc... and Linda definitely could teach a LOTTTTTTTT of their representatives how to provide EXCELLENT customer service. Thanks again Linda.

Great service! Sean is the best. Helped me out with the dates I needed for an awesome trip!

My family is taking our second vacation with Casablanca. We totally recommend it! Sean was so very helpful today. I was having trouble finding the dates that would accommodate my family and he as able to make a few adjustments and save our vacation! Other wise we would not have been able to book and would have needed a refund. But of course we want the vacation not the refund! Thanks Sean!

Well experience with Sean he mailed me everything that I happened to need to pay and got another trip because of the initial delay. I appreciate being accommodated after feeling like I was forgotten, swell exhibit of customer service by Casa-Blanca's associate Sean!

Can't wait for my vacations!

I spoke to Nicole on Monday, September 23, 2019 and she was so helpful. I just broke up with my boyfriend that I had on the form as my companion traveler and wanted him removed. Thank goodness that my registration was just added today and Nicole was able to have him removed. She made my day because I have always wanted to go to Seattle and now I can with one of my girlfriends. I'm sure I'll have more fun now. Thank you so much Nicole for all your help. Your customer service deserves 10 stars.

Fran from San Diego, CA

Couldn’t believe I could have called in this whole time was waiting for my letter. I guess my address was misspelled. Sean emailed me right away while I was on the phone so I didn’t have to wait for the whole mailing process again, don’t write reviews normally but Sean took his time for me. Now I can get this started finally. I’m sending this in right away because I know this stuff takes time to set up. Will call back soon.

Sean is a cool guy , Thanks for helping me out bud!

Linda did a great job helping me out today resolving our issues. Thank you so much!.

My service rep was Linda and she was very very helpful and very nice, she helped me make a few changes to our cruise, thanks Linda

Leeann

When I called my representative Sean seem more than welcome to help me with my issue of scheduling. I didn’t seem like a number. By the time hung up I thought I had a friend. Awesome experience. Thank you Casablanca/SEAN

You know you are in good hands with Linda. Working in an industry where we strive for excellence in Guest Service you will find that same level of excellence with Linda. Linda is very pleasant and is someone that took the time to listen and understand my issue. Knowing I was in a bit of a bind Linda went to bat for me with upper management. Not many representative will offer or for that matter take the time to even try. But not with Linda. In my perspective, Linda went above and beyond to help me and at the end fully exceed my expectations. Linda is the epitome of Guest Service at its best! Thank you Linda for everything!

My customer service rep was Linda. She was sooooo polite and courtesy. I’m so glad she was the one that answers. I will use this agency for future trips if everyone is is like her.

Got a call today from Sean in customer service and he made sure that my confirmation letter was received. I’m thankful that Sean went out of his way to get in contact with me.

Linda is amazing. I had spoken with her before when I stated the process to redeem a travel voucher. I called again today, and man is she amazing!

She's helpful, incredibly professional, and overall just an amazing person.

Give that amazing woman a raise please!

Ashley S.
San Diego CA

Excellent customer service, I was waiting for my confirmation with the representative who was to call to complete my reservation. I waited for almost 3 months but no call and so I call back Casablanca Express to see the reason. Sean, the customer service rep, who helped me found out that I was supposed to turn in the confirmation letter, which I didn't receive (mail has been stolen from mailboxes in my area lately). Sean was so kind enough to email me the form and says he will help me take care of it. For that, I am really happy and glad as I didn't want to miss this trip that I promised my wife already. This will be our first trip together without the kids.

Thank you, Sean, for your excellent customer service.

Linda was the representative who took such good care of me! She made me feel very at ease, relaxed, welcome and excited to be a part of your cruise! She represents Casablanca Express Travel Agency perfectly! Thank you Linda!