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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Item arrived quickly. Doesn't fit. Only by a narrow margin, but will never fit. Nothing "Luxury" about the quality. The case is obviously for my phone model but it's sizing around the cameras is total... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought a case and some screen protectors from case monkey I have never used them before but the prices were better than other sites I had looked at. The quality was very good and delivery was really... Toon meer

Beoordeeld met 5 van de 5 sterren

The wife wanted a crossbody MagSafe case but everything we found wasn’t MagSafe or included stick on magnets (which we tried but found lacking). We then found Case Monkey who had exactly what we wante... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The best iphone 17 protective case on the market has to be from “Case Monkey” with the best value for money and perfect fit case i reviewed. Case Monkey design not only has corner reinforced corners b... Toon meer

Bedrijfsgegevens


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

741 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 15% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great purchase. Great quality and value for money

Great purchase. Love the phone case. Very good service. Highly recommend.

2 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Thank you so much, what a lovely review! We're delighted you're happy with your case and our service.
Your recommendation means a lot to us.
Hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Perfect phone case for my iPhone and…

Perfect phone case for my iPhone and charging on the pad in the car is more reliable

19 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Thank you for the great review!
Really glad to hear the case is working perfectly with your wireless charging pad in the car, that's exactly what it's designed for.
We hope you continue to enjoy it!

Beoordeeld met 5 van de 5 sterren

Excellent customer service and top…

Excellent customer service and top quality case

18 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Thank you so much for your kind words!
We're really pleased to hear you're happy with both the case and our customer service. We hope you enjoy it, and we'd love to see you again if you ever need another!

Beoordeeld met 3 van de 5 sterren

Sells COUNTERFEIT Apple cases

Company claims to be selling genuine Apple cases. Bought two in colours no longer available for my 16 Pro. Cases came in clear plastic, no official box. The inside lining peels and folds as soon as you put the phone in the case, and there’s no colour matching MagSafe animation that you get with the genuine cases. I have two I bought from the Apple Store so I can make comparisons. The fact this company is charging £30 for this kind of fake tat is disgusting. I’ve also reported them to Apple. I’ve disputed my order with Klarna and requested a return. To make matters worse, these dirty scruffs have disabled their returns portal to make it even harder for anyone to return their orders. They had better send me a returns label because I’m not paying to send this counterfeit trash back to them.

EDIT - company refunded me without even expecting me to return the cases. I provided them with evidence of the cases being fake so they can take it up with their supplier. The refund was handled promptly. I am leaving the review at three stars as I wouldn’t expect a company like this to be selling fake Apple cases but I can definitely give three stars based on their customer service and determination to rectify the issue.

24 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Thank you for your review. We're truly sorry to hear about your experience and understand how frustrating this must be.

We have already been in touch regarding your order and want to reassure anyone reading this that we take concerns about product authenticity extremely seriously. We are investigating this matter with our wholesaler as a priority.

We can confirm that our returns portal is fully operational, and we have also let the customer know that no return is necessary in this case.

Unfortunately, as a dispute has been raised with Klarna, we are unable to process a refund independently while that process is ongoing — this is to protect the customer from any risk of double charging. We are committed to ensuring this is resolved as fairly and quickly as possible.

We appreciate the feedback and are sorry we fell short of the standard our customers deserve.

Beoordeeld met 5 van de 5 sterren

Very pleased with an excellent product…

Very pleased with an excellent product at a great price, some issues with delivery but soon put right.

19 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Malcolm,

Thanks so much for the great review — we’re really pleased to hear you’re happy with the product and the value.

We’re sorry again for the delivery issue, but glad we were able to get things sorted quickly for you. We really appreciate you taking the time to share your experience.

The Case Monkey Team

Beoordeeld met 4 van de 5 sterren

Very good Service.

Very good Service.

12 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Paolo,

Thanks so much for the great review — we’re really pleased to hear you were happy with the service.

We really appreciate you taking the time to leave feedback. Thanks again!

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

This company is excellent ,very best…

This company is excellent ,very best price on the market

23 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi there,

Thanks so much for the great review — we’re really pleased to hear you’re happy with the value.

We truly appreciate your support and you taking the time to leave feedback. Thanks again!

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

Easy to use

Provided exactly what I was looking for
Site was easy to search
Delivery was prompt

14 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Eucal,

Thanks so much for the great review — we’re really pleased to hear you found exactly what you were looking for and that the site was easy to use.

It’s great to know delivery was prompt too. We really appreciate your support. Thanks again!

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

Mag Safe Phone Case

Web site clear and easy to follow. Dispatched and received mag safe phone case quickly from point of order. Solid, nice looking case which I can confirm protects a phone having already dropped it on hard ground! Competitively priced and fits phone perfectly. Will use the organisation again.

12 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi there,

Thanks so much for the fantastic review — we’re really pleased to hear you found the website easy to use and that your case arrived quickly.

It’s especially great to know the case has already proven its protection — exactly what it’s designed for!

We’re delighted you’re happy with the fit, look and value too. We truly appreciate your support and would love to see you again.

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

Excellent iPhone 16 case

The iPhone case is made in soft leather and I picked the dark teal colour. It has two useful pockets for the storage of plastic cards. I was kept informed of delivery updates. Very pleased with the case and services of Case Monkey.

7 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Pam,

Thanks so much for the lovely review — we’re really pleased to hear you’re happy with the soft leather and the dark teal colour.

It’s great to know the card pockets and delivery updates were useful too. We really appreciate you taking the time to share your experience. Thanks again!

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

An easy website to use

An easy website to use. Good selection of cases and nice range of colours. This was my second I Phone case that I bought from them as so pleased with my
first. Would definitely use them again.

20 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Gillian,

Thanks so much for the lovely review — we’re really pleased to hear you found the website easy to use and that you’re happy with the range of cases and colours.

It means a lot that you’ve come back to us for a second purchase. We truly appreciate your support and would love to see you again!

The Case Monkey Team

Beoordeeld met 1 van de 5 sterren

False promises

On the 5th March I ordered an IPhone 13 Pro protective case. A week later I checked my emails as I hadn’t received the order, nothing from case monkey. I emailed them to chase up my order, two days later I received an email saying the item I had chosen was very popular and they expected a delivery on the coming Wednesday, I waited but another week had passed so I emailed again, I got exactly the same email as the previous week, word for word. I cancelled my order on Wednesday but as yet have not received a refund

5 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great purchase, excellent product

It was easy to purchase from Case Monkey and we were kept updated on delivery information.

The case we bought is excellent quality and we are delighted with it.

I hadn't heard of the company before but I will definitely use them again.

7 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great phone case & very good…

Great phone case & very good communication to swap our original when we ordered the wrong size by mistake.

1 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Simon,

Thanks so much for the great review — we’re really pleased to hear you’re happy with the case and that we could help get the correct size sorted for you.

Mistakes happen, so we’re always glad when we can make the exchange quick and easy. We really appreciate you taking the time to share your experience.

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

Great service and excellent product

Rapid and efficient service, and my case for an iPhone is beautiful and keenly priced. Great communication following my order and would recommend.

11 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Yvonne,

Thanks so much for the fantastic review — we’re really pleased to hear you’re happy with the case and that everything was quick and efficient.

It’s great to know the communication and value hit the mark too. We truly appreciate the recommendation and you taking the time to share your experience.

The Case Monkey Team.

Beoordeeld met 1 van de 5 sterren

I purchased a new s25 Ultra case from…

I purchased a new s25 Ultra case from this company. It states it typically takes 1-2 days for delivery on their website. Now a week later after purchasing a case from this company I have still not received anything. I have reached out to Case Monkey who did come back promptly only to be told that I purchased through a third party?? What??. I have raised a question regarding this why I wasn't told this when purchasing through their website thatt this would be the case and I've also requested a full refund.
Guess what? Yep no response!!
I will not be buying from this company in the future and will be advising my family and colleagues of my experienceces also. This is disappointing as they seem to be a family business and it hadnt originally been my intention to leave a bad review.

4 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Vic,

Thank you for your feedback and we’re sorry to hear you were disappointed with your experience.

The Samsung S25 Ultra case you ordered is supplied via one of our specialist partners and, as noted on the product page at the time of purchase, this particular item has an estimated delivery time of 6–10 days, which differs from the 1–2 day dispatch shown for items we hold in stock.

When you contacted us, our team responded promptly and we also offered to discuss the situation by telephone to help resolve things quickly, but unfortunately we didn’t hear back.

We’ve since checked your order and can see that it was successfully delivered yesterday. If you have any concerns with the product or would still like to discuss anything further, please feel free to contact our customer service team and ask for Daniel, and we’ll be happy to help.

Daniel
Case Monkey Team

Beoordeeld met 5 van de 5 sterren

I was happy with the whole experience

I was happy with the whole experience. Delivery was quick. I really like the case. Thank you :)

28 februari 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Jenny,

Thanks so much for the lovely review — we’re really pleased to hear you had a great experience and that the case arrived quickly.

It’s great to know you’re enjoying it. We really appreciate you taking the time to share your feedback. Thanks again!

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

Great quality and super fast delivery

Great quality and super fast delivery

12 februari 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Chris,

Thanks so much for the great review — we’re really pleased to hear you’re happy with the quality and that delivery was super fast.

We really appreciate you taking the time to leave feedback. Thanks again!

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

Not only is the case really good

Not only is the case really good, but the customer service was exemplary! Would absolutely use and buy from again :)

9 maart 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi Mr Lewis,

Thanks for the lovely feedback — we’re delighted you’re happy with the case and the service you received.

Really appreciate your support.

Thanks again!

The Case Monkey Team

Beoordeeld met 5 van de 5 sterren

Great service,and the phone case was…

Great service,and the phone case was good quality.
Love Case Monkey.

28 februari 2026
Review zonder uitnodiging
Logo Case Monkey

Antwoord van Case Monkey

Hi there,

Thanks for the great feedback — we’re delighted you’re happy with your case and the service.

We really appreciate the support and kind words.

Thanks again!

The Case Monkey Team

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