I like this casino it’s got a great vibe the design is cool their bonuses are amazing there’s always bonuses available and the live chat customer service is top tier
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve been playing at Casino Rocket for a while now, and it’s easily one of my favorite online casinos. They have an incredible selection of games and top-tier software providers, so there’s always so... Toon meer
Bedrijf heeft geantwoord
My new favourite casino. Fast withdrawals and nice bonuses. I won some, lost some, won some more, lost some of my winnings, but I’m still entirely grateful to have found a casino I can trust. I’m hop... Toon meer
Bedrijf heeft geantwoord
It was seriosly very good the withdrawl came straight through after i had got my account reviewed . The isssue was that some support staff were ill informed about their job and they needed to be remin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰
Contactgegevens
Canada
- casinorocket.com
Houd rekening met het volgende
4,0
Goed
175 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
While playing on this site I have had 2…
While playing on this site I have had 2 lots of money stripped from my winnings and they say it's a delay in the system no sorry it's not feels like such a scam site my winnings aren't even safe on this site I currently have a friend that works in a feild regarding fraud and scam sites take a deeper look into this company as we speak very Unhappy customer
23 april 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hi Emma,
I'm truly sorry to hear about your experience, and I understand your frustration. Ensuring the safety and fairness of our games is of the utmost importance to us.
To address your concerns and investigate further, we would appreciate it if you could provide us with more details or your account information. Our team is dedicated to resolving any issues promptly and ensuring that your gaming experience is enjoyable and secure.
Kind Regards,
Casino Rocket
Antwoord van Rоckеt Саsіnо
Hello Peter,
We're thrilled to hear that you're having an amazing time on our site!
We strive to provide the best possible gaming experience for all our players. Our wide range of games is designed to keep you entertained and engaged.
If you have any feedback or suggestions on how we can make your experience even better, please don't hesitate to let us know.
Your satisfaction is our top priority, and we're always here to help with any questions or concerns you may have.
Kind Regards,
Casino Rocket
0 star. Scam scam scam
No star.
Scam.. u have to do bs verification probably set yourself up for fraud.
They take your money give your a large win. Then you realize you got robbed.
Curse you wicked people for generations to come!
Rocket casino.
Casino rocket.
2 april 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Kevin,
Thank you for sharing your thoughts. I'm sorry to hear about your experience.
Verification is a standard procedure required by many online casinos to ensure compliance with regulations and to prevent fraud.
If there's anything unclear on your document or if the format is incorrect, our team will provide you with instructions on what is needed to correct it.
I would like to look into this for you. To do so, please provide us with your email address so that we can check your account and assist you further.
Kind Regards,
Casino Rocket
Surtout n y jouer pas fuyez ce casino…
Surtout n y jouer pas fuyez ce casino des escrocs vous ne recevrez jamais vos gains très très mauvais des escrocs même si vous donner toutes les documents demandés il il y a toujours un problème il ne vous paye jamais vos retrait des escrocs ne jouez jamais a ce casino
4 april 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Philippe,
Apologies for responding in English.
I'm sorry to hear about your frustrating experience. To withdraw winnings, accounts need to be fully verified, which may require providing certain documents. Additionally, if the winnings are from a bonus, there could be limits on the amount that can be withdrawn.
Could you please provide us with your account details so that we can better assist you? We'd like to investigate this issue further and ensure all necessary steps are taken to address your concerns.
Kind Regards,
Casino Rocket
Filled with unhelpful NPC's who are no…
Filled with unhelpful NPC's who are no help to any situation, won't let you close your account unless you email them justifying why you want to close your account and then they'll review it, such a joke and obvious attempt at detering problem gamblers to actually leave
27 maart 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Conor,
I'm sorry to hear about your experience. We take responsible gambling seriously, which is why we have a process in place to review account closure requests. This is to ensure that the decision to close an account is considered and in the player's best interest.
However, I understand your frustration and will pass on your feedback to our team. If there's anything else you'd like to share or if you need assistance with anything else, please let me know.
Kind Regards,
Casino Rocket
Bonjour
Bonjour
Très mauvaise expérience
Accès facile sur mobile dépôt pris en compte rapidement mais vous ne pourrez jamais retirer vos gains pourtant plusieurs sites mentionnés qu'il était bien pour les français
Totalement faux
Fuyez vous ne récupérerais jamais votre argent
17 maart 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Boys & Road,
Apologies for responding in English.
I'm sorry to hear about your experience. Regarding withdrawals, our verification process is designed to ensure the security of your funds and account. This process may take some time, especially if additional documentation is required.
Once your account is fully verified, withdrawals are typically processed within 24 hours. However, the time it takes for the funds to reach your account depends on your payment method. For example, transfers to a credit card can take up to 5 days, while bank transfers may take 5-7 business days.
If you'd like, I can check the status of your withdrawal. Could you please provide me with your email address associated with your account?
Kind Regards,
Casino Rocket
Amazing service always very helpful…
Amazing service always very helpful when need I recommend you guys 100_%
6 maart 2024
Antwoord van Rоckеt Саsіnо
Hello Rebecca,
We're thrilled to hear that you've had an amazing experience with our service!
Providing helpful and efficient support is a top priority for us.
Thank you for recommending us, and we're here to assist you whenever you need. Feel free to reach out anytime for any questions or concerns through our live chat or by sending an email to contact@casinorocket.com. We are available 24/7!
Kind Regards,
Casino Rocket
Good bonuses
Good bonus promotions, quick payout times, good variety of games to play.
#BESTONLINE POKIES
#LOVEITT
3 maart 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hi Grace,
We're delighted to hear that you're enjoying our bonus promotions, quick payout times, and variety of games!
Providing a rewarding and diverse gaming experience is what we strive for. Thank you for your feedback and for choosing us as your online gaming destination.
We look forward to continuing to exceed your expectations!.
Please feel free to reach out anytime via live chat or through email at contact@casinorocket.com if you have any other questions or concerns.
Kind Regards,
Casino Rocket
I like the website but it needs more…
I like the website but it needs more bonuses daily
27 februari 2024
Antwoord van Rоckеt Саsіnо
Hello Tyrell,
I'm glad to hear you like our website! Your feedback about wanting more daily bonuses is noted.
I can assure you that the casino has an exciting promotions program! Our promotions staff is rather creative in coming up with unique weekly deals, which you can access after you log in to your casino account on the Promotions tab. Also, the more you play, the more rewards you can enjoy.
If there's anything else you'd like to see or if you have any suggestions, please feel free to let us know.
Kind Regards,
Casino Rocket
Awesome games
Awesome games, great customer service very far withdrawals xxxxx always good time
21 februari 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Natasha,
We're pleased you're having a fantastic time with us!
We aim to provide a wide range of exciting games and excellent customer service.
Thank you for your kind words and for choosing us as your online gaming destination.
We look forward to continuing to provide you with a great experience!
Kind Regards,
Casino Rocket
Antwoord van Rоckеt Саsіnо
Hello Callum,
Thank you for your kind words. Our main goal is to deliver a reliable and trustworthy service. We appreciate the support you provide.
We look forward to continuing to meet and exceed your expectations in the future!
Kind Regards,
Casino Rocket
Service client inexistant.
Service client inexistant.
Impossible de savoir où jouer les free spins.
13 februari 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Nicolas,
First of all, I would like to apologize for responding in English.
We're sorry to hear about the confusion regarding your free spins. Generally, when free spins are issued, it should be indicated which games the bonus can be used on. If this information was not clearly provided, we apologize for any inconvenience caused.
Please let us know if you need any assistance or clarification regarding the use of your free spins. We're here to help and want to ensure you have a seamless and enjoyable gaming experience with us.
Alternatively, you can always reach us through live chat or by sending an email to contact@casinorocket.com. We are available 24/7.
Kind Regards,
Casino Rocket
fast withdrawal
31 januari 2024
Antwoord van Rоckеt Саsіnо
Hello Amanda,
Thank you for your feedback.
We strive to make the withdrawal process as fast and efficient as possible. If you need any assistance in the future, please don't hesitate to reach out anytime.
Kind Regards,
Casino Rocket
Casino rocket is great
Casino rocket is great. Fun, variety of games. Great lay out and all round fun online casino 😄
1 februari 2024
Antwoord van Rоckеt Саsіnо
Hello Renee,
It's wonderful to hear that you're enjoying Casino Rocket!
We're thrilled that you find our variety of games and layouts appealing. Providing a fun experience is what we aim for, and we're delighted that you're having a great time with us.
Thank you for your kind words and support.
Kind Regards,
Casino Rocket
Good bonus promotions
Good bonus promotions, quick payout times, good variety of games to play.
12 februari 2024
Antwoord van Rоckеt Саsіnо
Hello Nicole,
That's awesome to hear!
We're thrilled that you're enjoying our bonus promotions, quick payouts, and variety of games. Making sure our players have a great time is our top priority.
Thank you for your feedback.
Kind Regards,
Casino Rocket
Communication every time I’ve had an…
Communication every time I’ve had an issue the helped sort it out m.Even if it couldn’t be fixed straight away the gave a time frame and stuck to it
10 december 2023
Antwoord van Rоckеt Саsіnо
Hello watacoolguyz,
It's great to hear that our customer support team has been helpful in resolving your issues promptly and efficiently. Providing timely and effective solutions is a top priority for us, and we're glad that you've had positive experiences with our support team.
Thank you for your feedback and for supporting us.
Kind Regards,
Casino Rocket
great online casino experience
always easy to navigate and a great all-round gaming experience, highly trustworthy and dependable casino site
12 februari 2024
Antwoord van Rоckеt Саsіnо
Hello Anthony,
We're ecstatic to hear that you find our website easy to navigate and that you've had a great all-around gaming experience with us!
Ensuring a user-friendly interface and a trustworthy gaming environment is of utmost importance to us. Your trust and satisfaction mean everything to us, and we're grateful for your kind words.
Thank you for choosing us!
Kind Regards,
Casino Rocket
I WAS SCAMMED
I WAS SCAMMED
I deposited crypto money into my account as directed by their website. after a couple of days I contacted Casino Rocket informing them that it hasn't shown up in my account.
They asked for evidence of transfer that I sent them (even got my crypto company to help)...Unfortunately Casino Rocket keep saying the evidence isn't sufficient and want bank details - and doesn't matter how many time I tell them it wasn't a bank transfer it was crypto transfer and show them the evidence they keep replying with 'Bank transfer evidence'.
After some back and forth, they have now ignored all my emails and contact to date.
I WAS SCAMMED
7 december 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hi John,
After reviewing your account, you are already communicating with the appropriate team regarding your deposit inquiry.
I have also reached out to them to ensure they are aware of your message and will promptly address any additional requirements.
Thank you sincerely for your patience in this matter.
Kind Regards,
Casino Rocket
--------------------------------
Hello John,
I'm truly sorry to hear about your experience. It sounds incredibly frustrating and disappointing.
We understand the importance of resolving such matters promptly and with care. Please share the email address linked to your account to assist you better.
We'll do everything possible to address this situation and provide your support.
I look forward to your reply.
Kind Regards,
Casino Rocket
You staff are quick to respond and are…
You staff are quick to respond and are very helpful
13 januari 2024
Antwoord van Rоckеt Саsіnо
Hi Tracey,
Thank you so much for your kind words!
We're pleased you've had a positive experience with our team. Providing excellent customer service is our top priority, and we're glad our staff has been able to assist you promptly and effectively.
If you need further assistance or have any questions, please don't hesitate to reach out through our live help. We're here to help!
Kind Regards,
Casino Rocket
They have a good range of games some…
They have a good range of games some I’ve played before all the bonuses are endless and really rewarding
30 januari 2024
Antwoord van Rоckеt Саsіnо
Hi Lukas,
Thank you for sharing your positive experience with us! We're delighted to hear that you appreciate our diverse selection of games and find our bonuses rewarding.
Our team works hard to provide an enjoyable and rewarding gaming environment, and it's great to know that it reflects in your experience. If you have any specific feedback or suggestions on how we can further enhance your gaming experience, feel free to share them with us.
We're here to ensure you have a fantastic time at our casino, and we look forward to continuing to provide you with great games and exciting bonuses. If there's anything else you need or if you have any questions, please don't hesitate to reach out to our customer support team through live chat or via email at contact@casinorocket.com.
Kind Regards,
Casino Rocket
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.