I like this casino it’s got a great vibe the design is cool their bonuses are amazing there’s always bonuses available and the live chat customer service is top tier
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve been playing at Casino Rocket for a while now, and it’s easily one of my favorite online casinos. They have an incredible selection of games and top-tier software providers, so there’s always so... Toon meer
Bedrijf heeft geantwoord
My new favourite casino. Fast withdrawals and nice bonuses. I won some, lost some, won some more, lost some of my winnings, but I’m still entirely grateful to have found a casino I can trust. I’m hop... Toon meer
Bedrijf heeft geantwoord
It was seriosly very good the withdrawl came straight through after i had got my account reviewed . The isssue was that some support staff were ill informed about their job and they needed to be remin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰
Contactgegevens
Canada
- casinorocket.com
Houd rekening met het volgende
4,0
Goed
175 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I don’t like your withdrawal policy
25 januari 2024
Antwoord van Rоckеt Саsіnо
Hi Brigid,
Thank you for sharing your thoughts on our withdrawal policy. We value your feedback and aim to enhance our services based on user experiences.
Please specify which aspect of the withdrawal policy you find unfavorable. This information will help us address your concerns more effectively and work towards providing a better experience for you.
Your input is highly appreciated.
Kind Regards,
Casino Rocket
Faster withdrawal if your willing to…
Faster withdrawal if your willing to take money instantly,put it back account instantly,no need for I'd checks
27 januari 2024
Antwoord van Rоckеt Саsіnо
Hi Jonathan,
I'm sorry to hear about the challenges you faced. We strive to offer excellent customer service, and your feedback is crucial for enhancing our support.
Please share more details about your specific concerns, and we'll investigate and work towards resolving them. Your satisfaction is important to us, and we're here to assist you in any way we can.
Kind Regards,
Casino Rocket
Great game, good wins. Withdrawal process super easy.
Fast assistance the online chat. Fun game, easy to help.
28 januari 2024
Antwoord van Rоckеt Саsіnо
Hello Mahz,
Thank you for sharing your positive experience with us! We're delighted to hear that you're enjoying our games, finding success with your wins and that the withdrawal process has been easy for you.
Making the withdrawal process smooth and convenient is our priority, and we're pleased to know that it's been a positive aspect of your gaming experience.
Don't hesitate to reach out if you have any questions, feedback, or anything else we can assist you with.
Kind Regards,
Casino Rocket
Great service and games.
28 januari 2024
Antwoord van Rоckеt Саsіnо
Hello Paul,
Thank you for your positive feedback! We're thrilled to hear that our support team has been prompt and helpful to you. Providing efficient assistance is a priority for us, and we're glad to know that you find the game enjoyable and user-friendly.
Feel free to let us know if there's anything specific you'd like assistance with or any suggestions you'd like to share. We're here to make your experience as smooth and enjoyable as possible.
Kind Regards,
Casino Rocket
Free spins and credit and always quick…
Free spins and credit and always quick with any answers.
28 januari 2024
Antwoord van Rоckеt Саsіnо
Hello Michelle,
We appreciate your kind words and are delighted to hear about your positive experience with the bonuses we provide. It's our goal to offer exciting bonuses that enhance your gaming enjoyment.
Our team is dedicated to providing quick and helpful answers to ensure a smooth and enjoyable gaming experience for our players. If there's anything specific you'd like to see more of or if you have any suggestions, feel free to let us know.
Wishing you continued success and enjoyment during your time with us!
Kind Regards,
Casino Rocket
Antwoord van Rоckеt Саsіnо
Hello Bonny,
I'm sorry to hear about your experience. We strive to provide excellent customer service, and I apologize if there was any misunderstanding.
Your feedback is important to us, and we'll work to address any concerns. If you have specific details or if there's anything else you'd like assistance with, please feel free to share more information.
Kind Regards,
Casino Rocket
Awful scam website
Awful scam website. They wouldn't even let me withdraw 100euro after definitely depositing way more then that. Once I'd had enough of there run around they were happy enough to close my account. Please please don't listen to them "good reviews" this website is absolutely a scam that I've reported.. I'm not desperate for 100 euro they can shove it but for anyone else who may have a bigger wins don't count on ever seeing it transfer to your account. Yes and that withdrawal never made it to my account EVER. And after a long time trying to battle with ye about it I gave up and chose to close the account and let ye keep the money.. it was more important to ye then my custom apparently
6 april 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Sinead,
I'm sorry to hear about the challenges you faced with your withdrawal.
Various factors can affect withdrawals, such as ensuring your account is fully verified, meeting applicable wagering requirements, and checking for a maximum withdrawal limit, especially if it involves bonus funds.
I want to investigate this matter further to understand what happened and provide clarity on the situation. Please share your account details or the email associated with your account. This will help me review the specific details of your case and address any concerns you may have.
I appreciate your cooperation, and I appreciate your patience as we work towards a resolution.
Kind Regards,
Casino Rocket
----------------------------------
Hello Sinead,
Thank you for providing your account deatils.
Upon reviewing your account, a withdrawal request was made on the 14th and was still in process when you attempted to make the second withdrawal.
You were informed that you can make another withdrawal once the current withdrawal has been processed and reached your bank.
However, no additional withdrawal attempts were made following this.
I hope this provides clarity.
Kind Regards,
Casino Rocket
I deposited using XRP
I deposited using XRP. Had a small win and went to cash out and a Red box popped up saying is invalid.
Contacted live chat and they told me to do a bank withdrawal instead so I did.
A day and a half later they cancel it saying I have to withdrawal via the same method. So I try again and again and the same red box appears saying is invalid which means I cannot withdraw my money. Contacted support again and keep getting the run around with the same answers and now they are ignoring me.
I even sent them my XRP wallet address to see if they can manually do it and they are still ignoring me, they are a rogue casino.
You will 100% have issues withdrawing your money from this casino if you play here, I highly recommend you do not as I still have not received my money or any help with any options.
Rogue at best
19 januari 2024
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Andrew,
I'm sorry to hear about the difficulties you've encountered. Your experience is important to us, and I want to assure you that we take your concerns seriously. I apologize for any inconvenience you've faced with the withdrawal process.
To address this issue promptly, please provide your account details or the email associated with your account. I'll personally investigate this matter and work towards a resolution.
Thank you for bringing this to our attention, and I appreciate your patience as we look into this matter.
Kind Regards,
Casino Rocket
Rocket play all day
Easy website and structure, random game pick available, lots of bonuses given
30 december 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Chrystal,
Thank you for sharing your positive experience with us. We're thrilled you find our website easy to navigate. It's fantastic to know you've been enjoying our bonuses.
If you ever have suggestions or preferences you'd like us to consider, please let us know. We're committed to making your gaming experience enjoyable and convenient.
Thank you for being a valued player, and we look forward to providing you with more great experiences in the future.
Kind Regards,
Casino Rocket
Still having issues with casino rocket
Still having issues with casino rocket, they took my money but didn’t deposit to my account. The payments showed as “discarded” but payment was still taken.
They reviewed the wrong payments and advised all is in order but didn’t review the “discarded” payments where the issue is. And are now refusing to further investigate and return my funds.
Absolute scam of a casino
1 december 2023
Antwoord van Rоckеt Саsіnо
Hello Deirdre,
I'm genuinely sorry to hear about the issues you're facing with your deposit.
Your frustration is understandable, and I want to assure you that we take this matter seriously.
To assist you effectively, please provide the email address associated with your account.
This will enable us to investigate the issue thoroughly and work towards a resolution.
The team is committed to resolving this matter and ensuring a fair and positive outcome.
I appreciate your cooperation and your patience as we strive to improve your experience with us.
Kind Regards,
Casino Rocket
Antwoord van Rоckеt Саsіnо
Hello William,
Hello,
Thanks for your positive feedback! We're delighted you appreciate our low minimum deposit of $5. It's indeed designed to provide flexibility and accessibility for our players.
If you ever have more thoughts to share or if there's anything specific you enjoy about our platform, feel free to let us know. We're here to make your gaming experience enjoyable and hassle-free.
We wish you lots of luck and fun on our site!
Kind Regards,
Rocket Casino
Antwoord van Rоckеt Саsіnо
Hello Betty,
Hello,
Thank you for sharing your feedback. We appreciate hearing from our players about their experiences. If you have specific suggestions or thoughts on how we can make your gaming experience even more enjoyable, we'd love to hear them.
You can adjust your bets based on deposits to maximize your chances of hitting free spin rounds and scoring big jackpots.
Also, if a game doesn't deliver satisfactory payouts in the initial spins, consider exploring a different game for a better experience.
If there's anything specific you'd like us to address or if you have further insights, please feel free to let us know. We're here to ensure your time with us is both entertaining and rewarding.
Kind Regards,
Rocket Casino
Rogue Casino
They took my money but never deposited to my account. I provided details of the payments from my bank for the funds to be returned to my bank account but they put impossible obstacles in the way and are refusing to search for the payments.
They keep requesting a bank statement showing the reference numbers of the transactions but this information is not on a bank statement!! I have showed Skye a copy of a bank statement in the past and you can see this information requested is not on a statement! How can they find 1 payment with the information provided but not the 4 other payments.
1 december 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Deidre,
I sincerely appreciate you reaching out about the payment issue you've encountered. I understand the frustration and inconvenience this has caused and am committed to helping resolve this matter.
To proceed, please provide your account details or the email associated with your account. This will allow us to conduct a thorough investigation and work towards a solution.
Please remember that the verification process is essential to ensuring the security of your account and transactions. It may take some time, especially if there are any issues with the submitted documents. If a document needs to be clarified or we need any information initially requested, this can lead to delays in the verification process.
You may also reach out to us via Live Chat. We are available 24/7.
Kind Regards,
Casino Rocket
---------------
Hi Deidre,
Thank you for sending your details.
I looked into your account and I can see that there was just one withdrawal made and it was cancelled.
However, I noticed that there is a missing deposit and the relevant team is just waiting for a bank statement to be able to investigate on your concern further.
I will also be looking into that so we can find a resolution.
Thank you for your patience.
Kind Regards,
Casino Rocket
I don't know why so many negative…
I don't know why so many negative comments. Ive personally have had a great experience.good Customer and quick withdrawal.👌🏻⭐️
29 september 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hi Mateen Ismail,
I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Great casino
Great casino. Great people who work there. A++++++
3 oktober 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hi Cain,
Thanks for your feedback.
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
I can't validate my withdraw adress and…
I can't validate my withdraw adress and they ignore my mail.
I have send you my email Can you contact me .
I delete this review if solution is find
14 september 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Good Day Greg,
Thank you for your feedback.
We are sorry that you have had an unpleasant experience with our platform.
We want to offer you the opportunity to share your account details with our team so we can investigate this further.
We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.
Kind Regards,
Casino Rocket
Recommend
Site is looking great with more promotions to come
And lots of games to play love it
9 september 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Good day Scott Mcintosh,
Thank you so much for that awesome feedback!
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Play all the time
Play all the time. Once you learn the withdrawal process then everything runs smoothly. I often win back more than i lose. The customer care chat is great service. Do not knw what sll the bad reveiws are about. Best online gaming so far. Love the free spins everyday.
28 augustus 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Good day Sandra,
Thank you so much for that awesome feedback!
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Great casino
Great casino, easy to get Paid highly recomended it. It work pretty good for me :) cheers
1 augustus 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Good Day Ricky M,
Thanks for your feedback.
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
Terrible...
Terrible...
Me ETH gone , never touch the account, already 20days. They telling me I transfer 0$ worth of crypto... scamers?
Impossible to win.... if you win withdrawal takes up to 7 days.
Bonuses wager go up to 99% ant then straight to 0.....
Terrible casino. Stay away...
26 augustus 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Good Day Minde,
We are sorry to hear that you haven't had the best gaming experience.
I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.
In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.
I'd love to look into your account and find out what happened.
We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.
Kind Regards,
Casino Rocket
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.