I like this casino it’s got a great vibe the design is cool their bonuses are amazing there’s always bonuses available and the live chat customer service is top tier
Bedrijf heeft geantwoord
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I’ve been playing at Casino Rocket for a while now, and it’s easily one of my favorite online casinos. They have an incredible selection of games and top-tier software providers, so there’s always so... Toon meer
Bedrijf heeft geantwoord
My new favourite casino. Fast withdrawals and nice bonuses. I won some, lost some, won some more, lost some of my winnings, but I’m still entirely grateful to have found a casino I can trust. I’m hop... Toon meer
Bedrijf heeft geantwoord
It was seriosly very good the withdrawl came straight through after i had got my account reviewed . The isssue was that some support staff were ill informed about their job and they needed to be remin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A team of gaming enthusiasts launched Casino Rocket with a mission to take players on an exciting journey through the world of online entertainment. Featuring a diverse selection of games, including slots, live casino, table games, and more, Casino Rocket combines a sleek design with smooth functionality. With rewarding bonuses, regular promotions, and a strong focus on user experience, Casino Rocket delivers a fun, fair, and secure environment for players at every level 🎰
Contactgegevens
Canada
- casinorocket.com
Houd rekening met het volgende
4,0
Goed
175 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Newest casualty of Casino rocket…
Newest casualty of Casino rocket withdraw marry go round 😅 id still be going around trying to find each lil bit of this and that they want if I didn’t find all these reviews 👋🏼👋🏼 shambles
31 juli 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Good Day nB.CoelCons Coelho
Thank you for taking the time to tell us about your experience.
We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.
Because most banks are only open on weekdays, most businesses do not process payments on weekends.
Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.
Thank you for your utmost understanding.
If there is anything we can do to improve your experience, please let us know.
Kind Regards,
Casino Rocket
They stole $80 from me and gave me no…
They stole $80 from me and gave me no bonus after sending me a offer for 200 free spins after I deposited. I only deposited $50 and they took $150 out. Would no take accountability. Desperados
24 juli 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Good Day Gina Vegas GinaGod GinaDevil,
Thank you for your feedback.
We are sorry that you have had an unpleasant experience with our platform.
We want to offer you the opportunity to share your account details with our team so we can investigate this further.
Please reach out at contact@casinorocket.com or you can contact us via live chat. We are available 24/7.
Kind Regards,
Casino Rocket
How do I transfer money into an…
How do I transfer money into an australian bank account when we don't use IBAN numbers?
27 juni 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Good Day Jesse,
Congradulations on your win and we happy to hear you are wanting to withdraw! In order for you to be able to make a bank transfer withdrawal, you would need to enter your bsb code (clearing number) + account number where it asks for the IBAN number.
I hope this informations helps and if you reuqire any further assistance, please do not hesitate to contact us. Our Live Chat is available 24/7!
Kind Regards,
Casino Rocket
Pure Thieves!
They are making up reasons why not to approve your withdrawal request. That's No.1. No. 2 you can only withdraw €1000 a day, €4000 a week, if you somehow manage to get paid. The communication is dreadful and promised them to trash them on every single review website and to report them to a Gambling Commission. They are thieves and as such they need to disappear from online gambling. Avoid them, don't deposit any money here. You won't get your winnings!!!
14 juni 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Daniel,
Thank you for taking the time to share your concerns and feedback with us.
I am sorry for the difficulty and inconvenience you experienced through this process. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete.
I'd love to look into this for you. To do so, please provide your email address.
I also understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.
We apologize for this, and we thank you for your utmost understanding.
At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.
Sincerely,
Casino Rocket
Horrible site
Horrible site, keep putting back when my withdraw would come through. You’ll never get your winnings so do not deposit into this site it’s a scam.
7 juni 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Jarran,
Thank you for taking the time to tell us about your experience.
We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.
Because most banks are only open on weekdays, most businesses do not process payments on weekends.
Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.
I'd love to look into your account and find out what happened, if you would please provide me with your email address.
We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.
Sincerely,
Rocket Casino
STAY WELL CLEAR OF THIS SITE
STAY WELL CLEAR OF THIS SITE
They will not payout thier customer support team will fob you off for days looking for this and that which I sent everything bar the pants I was wearing then they totally ignored me.
It is clear that this is something that they are trained to do if you read more of Trustpilot reviews my regret is i didnt read reviews before joining this scam site.
They probably think i will just accept them not paying my winnings and move on but they are under estimating pissing off an Irishman and should know irish never give up
Oh i forgot to mention they had already paid out 8n 1 win bless them:) but funnily enough when i won a 2nd time they had no details to pay me but the payment doesnt come from casino rocket it comes from CT Holycorn N.V. who owns casino rocket.funny how they lost my details between wins my 2n win was bigger than 1st maybe thats why.
Oh and by the way dont get taking in by the answers from their customer support team on reviews, all lies
Please any victims of this site yes you are a victim they are witholding your money yes your money it belongs to you so please report them.
Got a reply from their support team as you see asking me to send my email to them but no contact details to send it thats because they have been reading my emails i have been sending them.i have been emailing them for 2 weeks are they for real what a sham they have my email and have no intention of resolving this not a hope in hell. These reples are all fake and lies
Again they ask for my email but read it have they provided a contact to send my email to that be be a big fat NO what are we dealing with here can anyone tell me.
As I said earlier in my review customer support just fob you of have they provided a contact email NO will they NO.so they just proved me right.
They have my email address and i have sent them numerous emails and i know they are reading them but they cant block me because that would prove they already have it.
Going into week 3 still no contact from so called support
Dont bother reporting this scam site lets say there are pockets being filled if you know what i mean. My advice stay well clear of casino rocket an absolute pure scam.
8 mei 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Paddy,
Thank you for sharing your feedback and concerns with us.
We're sorry to hear that you feel this way. This is not at all how we want any of our players to feel.
Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.
If that's the case, you'll be told what you need to supply and how the document or image should appear.
Furthermore, all payment methods utilized should be confirmed as a license holder obligation.
If you could kindly supply me with your email address, I would be more than happy to look into
your account.
I can fully understand if your disappointment from previous communications has contributed to this concern. We can assure you that we do our best to ensure customer satisfaction and would like this opportunity to correct any possible wrongdoings and get the best possible resolution for you regarding your withdrawal. The only way for me to do this is to locate your account with your email address if you would be so kind as to provide it.
Please provide us with your email address here, and we will be able to email you directly to assist with the issue as well as locate your account.
Sincerely,
Casino Rocket
Worst online casino I've ever played in my 13 years of online casinos
After being signed up with rocket casino for around 2 months, I have been experiencing inconsistencies with thier cash back for wagered losses. I have advanced through 6 tiers of thier loyalty program earning 1 point for every $150 wagered with a resulting total of 753 points (that's approximately $113,000 wagered without any bonuses). As for taking a profit from any of my sessions it's a %100 loss rate. Never being in profit after a session. Their RTP is definitely not what is says.
I have been in discussions with my vip manager regarding how the whole VIP program works. I am unable to get any clarification from the numerous emails we have exchanged. This leed me to 'actually' reading the terms and conditions...
Through doing this I cross referenced rocket casino with 2 other online casinos available in my area. Rocket casino is by far the worst performer in many areas such as daily, weekly and monthly withdrawal limits, with them being 1/4 of what is offered by thier competitors. Not to mention the way it reads is that rocket casino are able to make and change decisions regarding thier loyalty program amongst many other areas of thier terms and conditions.
There are so many better casinos online to choose from that actually value thier customers and policies.
I will be closing my account and taking my money somewhere else where atleast it doesn't feel like I am being scamed.
3 mei 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Lifenest,
Thank you for taking the time to share your concerns and feedback with us.
I understand that you have compared our casino to others and that your RTP and cashback program are not up to par.
We constantly review our policies and procedures to provide our players with the best possible experience.
Please know that other casinos may offer various programs or higher percentages of bonuses. We offer a cashback program for eligible players, and the terms and conditions are communicated. We review our programs regularly to ensure it remains competitive and rewarding for our players.
As for understanding the VIP program, it is a level reached where you receive exclusive offers from your personal VIP manager. These offers could range anywhere between free spins or cashback offers. If you were to clarify what you would like to know about the program, we would be more than happy to provide you with the correct explanation.
We can only speak on behalf of Casino Rocket, and as always, we would like your experience with us to be exciting and fun - more about the entertainment.
We will gladly review your account to see if we can offer any other advice. For this, please provide your email address.
One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this.
Kind Regards,
Casino Rocket
Rocket casino has all the best games
30 april 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Faron Garlett,
Thank you for sharing your feedback with us!
We are glad to know that you are enjoying your time at Casino Rocket :)
Have a great game!
Sincerely, Casino Rocket
it’s very fun and safe website.
29 april 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Brodie,
Hello Simika20,
Thank you for your feedback.
We appreciate your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four leaf clover in your gameplay!
Sincerely,
Casino Rocket
pure scam.no payout.
pure scam.no payout. and then they reply asking for further explanations. well dear casinorocket ,you never payed me ! simple
please prove me otherwise!
6 april 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Alex,
We're sorry to hear that you feel this way. This is not at all how we want any of our players to feel.
Could you please clarify the issue in a bit more detail? Was the case where you made a cashout and did not receive it or is it due to low RTP/Low winnings. I assure you we will do our best to find a resolution for you as soon as possible.
Looking forward to your reply and if you require any further assistance, please do not hesitate to ask.
You can reach us via email at contact@rocket.com and our Live Chat is available 24/7!
Kind Regards,
Casino Rocket
BEST YET
I've been playing for about 10 years on different sites but Casino Rocket is honestly been the best experience, for online support friendliness and winnings that go into my account the next day it's the best yet %100
Highly recommend to go to Casino Rocket
2 april 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hi Jon Dragicevich,
Thanks for your feedback.
We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!
I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
$1397 confiscated by rocketcasino for doing nothing wrong
I deposited $50 did not ask for bonus but got given extra $50 so I proceeded to play normally and got up a considerable amount about $1000 so I wanted to withdraw but couldn't because I need to wager a certain amount (fair enough) so I kept playing until I waggered enough to be able to withdraw I was really happy because a got up to $1397 so I requested to withdraw and got congratulated by the rocketcasino person I was talking to , the next day I get an email saying my winnings have been confiscated because I exceeded the max wagger amount during using bonus money which I never even wanted just like that took all my $1397 for doing something I wasn't even aware off I was absolutely devastated it was the worst feeling of being ripped of and cheated out of 1300$ it still hurts thinking about it so unfair
31 maart 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Christopher Loedi,
Thank you for providing feedback.
I'm sorry to hear that your experience with us was unpleasant.
There could be several reasons for the winnings to be confiscated. You can check our terms and conditions through this link - https://www.casinorocket.com/en/terms-and-conditions
I completely understand your disappointment. We want to look into your account as well and investigate what really happened. To do so, please provide us with your email address.
Please reach out at contact@casinorocket.com or you can contact us via live chat. We are available 24/7.
Sincerely,
Casino Rocket
No Payouts Accepted (Visa/bank/crypto/Ewallet)
I Deposited $400 in 1 day and lost.
I managed to win $75 on a loyalty bonus ($75 is max cashout for “loyalty bonus” which is very low)…
I tried to withdrawal to my Visa card, and they declined it and said to use another payment method.
So I tried Ecopayz (Ewallet) and withdrawal was declined with no reason.
The Minimum cashout for bank transfer is $200!!?? That is ridiculous for a casino especially when the max win with a loyalty bonus is $75, I’m sure you can see where this is going?
So I was left with Crypto as a last ditch effort to withdraw my money, of course I hate using crypto to deposit and withdrawal but as a last ditch effort I thought I would try.
They said I needed to make a deposit with crypto to withdraw to one of the methods. So I attempted to deposit with Bitcoin/dogecoin/usdT/lite coin but all crypto methods have been blocked on my casinorocket account.
The live chat are not helpful, they keep saying they will send your issue to the relevant team who never get back to you.
As someone who was sceptical about gambling here to begin with I must say Do not play here. I have been gambling online for 6 years.
My bank also informed me that any company can withdrawal to your Visa card, and I know this is true as big sites like videoslots/party casino etc all pay to Visa cards.
All good websites allow people to withdraw to your bank for $10-20 minimum, not this casino with $200 minimum bank withdrawal.
And the only E-wallet they offer to withdrawal with is ecopays that does not work as they canceled it without reason.
All Crypto deposit options have clearly been blocked on my account, after they said to make a first deposit in crypto to withdraw your money to that method it won’t load for me.
I have no other options to withdraw my wagered “loyalty bonus”
Do not recommend!!
19 januari 2023
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello, HBlade
We are sorry that you weren't able to get your winnings.
Your feedback is extremely important and will be noted accordingly.
To answer your withdrawal concern - yes, it is true that for making a withdrawal, the relevant method should be verified as well. Thus, to be able to withdraw via a specific payment method added to the account, a deposit should be made.
We would like to check your gaming account in a more detailed way to find a solution, please send us your email address and full name associated with your gaming account to this address: support@casinorocket.com
We are looking forward to hearing from you.
Sincerely, Casino Rocket
Cancer has a happier ending
Scam site asking to re-verify a payment of over 6 months ago. I don't even have to provide 6 months evidence to get a mortgage let alone verify for an ONLINE CASINO. Do not use, do not humour these clowns.
6 december 2022
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Anthony Sheppard,
Thank you for providing this.
We want to congratulate you on your winnings but at the same time, we would like to apologize for the experience you had with cashing out your winnings.
As you know, passing the verification is part of the withdrawal process, especially by depositing with cryptocurrencies, which is not an exception, all the deposit methods should be confirmed appropriately.
And, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document. However, you will be given instructions on how to upload it correctly.
Still have extra questions? Feel free to reach us, and we will answer all of them!
We work 24/7, and you can contact us via chat or email: support@casinorocket.com
Sincerely, Casino Rocket
Great casino
Great casino
Hi this a great casino I ever played very quick verification and cash out games selection is great customer service is great and main thing you won’t loss your money so badly. Am gambling last 7 years and I saw so many casino who destroyed your balance so badly but won’t pay you anything back but this casino is highly chances for win amazing amount of money so I recommend this casino to everyone and that is my honest review about this casino.
14 oktober 2022
Review zonder uitnodiging
This is a joke of a site once you win…
This is a joke of a site once you win you cannot get your money they are looking for bank transfers instead of sending it back into your account I don't understand how they can accept your deposit from your bank card and then can't send it back into your account once you win
2 maart 2022
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Dear Pat,
Thank you for your feedback!
I want to assure you that we always try to provide the best service to our players.
Sometimes withdrawals via credit cards are not available in your region. The reason for this is the payment provider's inability of processing such transactions due to technical reasons on their side.
Due to that fact, as an alternative, we kindly ask our customers to request a withdrawal with the Bank Transfer payment method. Besides, it is the most secure and reliable option!
In order for us to provide you with a clear answer and find the best solution, would you be so kind to provide the email address under which your account on Rocket is registered?
Sincerely,
Casino Rocket
Rocket Rocks!
I’m not sure why there’s bad reviews. I love this casino! My VIP manager is amazing - shout out to Skye! The game selection is large and verification was quick. Customer service is always friendly if needed. Sometimes a wait but nothing serious. Keep it up rocket!! Highly recommend! ❤️ KP
30 januari 2022
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Mizzmumzy,
Thank you for your feedback on our casino!
Wishing you a great game play at Casino Rocket :)
Casino Rocket
Scam
Scam! You can put some money, but right after your account is block. You can't refund your money, you can't play. And the only reply is "it's your own fault".
Be careful to this site and your money.
27 januari 2022
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Kstd,
I'd firstly like to offer my sincerest apologies here for this inconvenience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide us with the email address that was used for your account? So we can investigate this case and find the best solution for you.
Looking forward to your reply and thank you in advance!
casino roket is the grince who stole money bad site
this has got be be the worst i have plaed in my 10 yrs site as i won 300 and when time to confirm would not acept doc when i played the 300 they verifyed and then said is was ok to deposit please everyone stay far far away form this site as i promise you you will not be able to withdraw ever
10 december 2021
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Marina Dow,
Please take our apologies for the inconvenience!
Would you please be able to provide us with a bit more information and the email address used for the account?
So we can investigate the issue and provide you with the best solution.
Thank you in advance!
Casino Rocket
Shocking casino
Stay well away from this scam site, you can deposit no problem but withdrawals is where they get you...you can't withdraw back to the card you used for deposits, only bank transfer which is min €200 and then they blame your bank for the problem(never had withdrawal issues with any other casino)..Customer service is a joke, they haven't a clue what they're talking about...there's plenty of better casinos available that don't hold your money at ransom for 5 days while accusing you of trying to scam them😂please stay well away to avoid the stress this site causes.
25 oktober 2021
Review zonder uitnodiging
Antwoord van Rоckеt Саsіnо
Hello Chrissy,
I'd firstly like to offer my sincerest apologies here for this inconvenience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.
Looking forward to your reply and thank you in advance!
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