Caterkwik Ltd Reviews 

i have placed my order 10 days later i called them and they have not sent it out. they said i will get a refund, 10 days later i have not recieved the refund i called them and they said they will send it. now i am waiting. it sounds not good

I contacted Caterkwik by phone because I was looking to purchase an Igloo JF130WW server chill cabinet, a purchase of roughly £3,000. I chose to call rather than order through the website because I needed to confirm additional delivery options, specifically the removal of my old unit and unpacking/positioning of the new one.

Yesterday I spoke with someone called Connor from the sales team. He took all of my details — email address, delivery address, telephone number, and the exact unit I wanted — and said he would send me a quote including the additional delivery services.

24 hours later I had still not received any quote or follow-up. I phoned again this morning and spoke to another member of the sales team. She was immediately able to see on their system that I had spoken to Connor the previous day, so the enquiry had clearly been logged. However, despite explaining that I was still waiting for the quote, I still received no follow-up or response.

At that point I decided to take my business elsewhere due to the lack of communication. I contacted another supplier, Fridgeland, and the experience was completely different. Their sales team confirmed the unit was in stock, quoted for the removal of my old unit and positioning of the new one, and sent a pro-forma invoice to my email within about 10 minutes. I paid shortly afterwards and the process was handled quickly and professionally.

This was a straightforward £3,000 sale that Caterkwik lost simply because they failed to follow up on a quote that they themselves offered to send. Based on this experience, I found the sales process disappointing and unresponsive.

Service I received was 5*
Delivery was fast and efficient
Product so far has been very good

Had simple issue with deep fryer, they could’ve helped me through the phone, as fryer was under warranty one of their engineers visited us and fixed the issue like not even 2 minutes. Now I have £260 invoice, I called them they told me this is not covered by warranty. So please be careful with them, they’re always after something to charge you. I’m not going to use this company anymore.

I ordered a hot water boiler, it was the first time I had used the company so was really pleased to receive an email from Caterkwik who seemed genuinely interested and pleased to help. The boiler arrived on time, was well packaged and was very competitively priced.

Competitive prices - fast and reliable service - Thank you . Marco

First class service

Our top-loading washing machine (3 years+ old) started to make terrible noises - we were able to talk immediately to a real person at Caterkwik about it, and he advised we needed a new machine (drum needed replacement). We verified this with an independent before getting back to them and placing an order - also done quickly and easily. Best of all, the machine arrived the next morning (we paid extra for fast delivery because of an incontinent dog!)

Very happy with Cater Kwik and the service I received from James. I ordered a commercial refrigerator over the telephone quite late in the afternoon and James was able to arrange for next day delivery with only minutes/seconds to spare before the delivery cut-off. He kept me updated via email after the order was made and everything arrived perfectly the following morning. Super efficient and competitively priced.

Caterkwik kept me informed throughout about delivery dates and the price was great.

Paid for next-day delivery but the courier only tried calling the business landline during closed hours, so the delivery failed. No one took a proper delivery contact number when the order was placed over the phone. I received no missed calls on my mobile.
I was then asked to pay an additional £60+ for redelivery, which I felt was very unfair given the situation. After paying again, I suddenly received texts, tracking, delivery slot details and a driver call — showing that proper contact was possible all along.
Overall, this felt unprofessional and poorly handled. I would not recommend using this company, even if their price appears cheaper. In my experience, it is better to pay slightly more and buy from a more reliable supplier. Definitely avoid.

Very competitive price and super quick delivery. I would highly recommend using Caterkwik.

Gary
Rendezvous Deli Bar

Really good service.
Francino portafilter arrived as described and very quickly for no additional cost. Plus I was kept informed every step of the way from ordering to delivery.

Access to available product information prior to purchasing the washer,
Ease of ordering and communicating with me all the way to delivery, delivery driver good at his job and knowledgeable about items. Overall very good.

Massive shout out to Kane who has been an absolute star from start to finish. He's not only helped my company with a huge project, as well as a few smaller ones, he's also the most down to earth, friendly, helpful person. Thank you so much!

Really helpful staff with super quick delivery. Will use again.

Ordering was easy, staff were very helpful in finding out dimensions that were not shown on the product details. Could choose my delivery date and although it arrived very late in the evening, it did come on the stated day.

Although not clear from their website, they do sell to regular members of the public, not just businesses. A relative had asked for a giant pizza peel for Xmas, and this commercial supplier was the only place I could find one. At a great price too. Was delivered within a couple of days, at a busy time of year. Would highly recommend.

Bought a caterkwik pass through dishwasher with a 2 year parts and labour warranty. The machine stopped working after 14 months. Contacted caterkwik, to be told they will not attend to a product under warranty untill their terms and conditions are agreed to, so had no option but to sign. They attended site over a week later and fixed the product and left. Then got a bill for £254 saying it wasn't covered under the warranty. Contacted caterkwik thinking this was a mistake to be told "you agreed to terms and conditions". However as already explained they wont attend unless you agree to them beforehand.
If you purchase please do not think your product is covered by a warranty cause they simply do not honour this agreement.