Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
Bedrijf heeft geantwoord
Excellent service received. Friendly, very helpful and professional attitude from Lauren Harris. The service lady Karen is friendly and always happy and chatty. Thank you both. xx
Bedrijf heeft geantwoord
There's cleaner sanitary products than this company! They do not disclose full information of the contract terms! There's much more loyal companies out there. Reading their copy & paste responses to o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cathedral Hygiene is a family run business and one of the largest hygiene companies in the UK. We provide washroom and hygiene services and are specialists in the safe disposal of sanitary waste.
Contactgegevens
Verenigd Koninkrijk
- 0808 1000 120
- contact@cathedralhygiene.co.uk
- cathedralhygiene.com
4,4
Uitstekend
368 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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very reliable and helpful
14 april 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
Thank you for taking the time to leave us a review.
We're glad that you have found us to be reliable and helpful. We will ensure to continue providing a high quality service for you.
The Cathedral Hygiene Team
Excellent service and always so easy to…
Excellent service and always so easy to deal with. Everyone we've ever spoken to regarding business has always been so helpful. Thank you to Mike too for keeping us going!
14 april 2026
Antwoord van Cathedral Hygiene
Thank you for your kind words, Jack. It's great to hear that that you've found our customer service to be helpful.
We greatly appreciate your taking the time to leave us a review, and we will be sure to pass your feedback on to Mike.
The Cathedral Hygiene Team
Satisfied Customer
Sarah our account manager was very efficient and knowledgeable about all products, nothing is ever too much trouble
7 april 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's great to hear that you found your account manager, Sarah, to be helpful and knowledgable. We will be sure to pass your feedback along to her - she will be very pleased.
The Cathedral Hygiene Team
Excellent service!
I work with Cathedral Hygiene across two businesses and wouldn’t hesitate to recommend them. Sarah is a pleasure to work with, as is the rest of the team. Their service has been excellent throughout.
7 april 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
Thank you for your 5* review, Sophie. We're glad that you have found our service to be an excellent standard.
We will be sure to pass your kind words on to Sarah - she will be delighted. We greatly appreciate your recommendation and aim to continue providing you with a high quality hygiene service going forward.
The Cathedral Hygiene Team
Antwoord van Cathedral Hygiene
Thank you for taking the time to leave us a review.
It's wonderful to hear that you're happy with the service that we provide for you across multiple sites. We greatly appreciate your kind words and continued custom.
The Cathedral Hygiene Team
Excellent service received
Excellent service received. Friendly, very helpful and professional attitude from Lauren Harris.
The service lady Karen is friendly and always happy and chatty.
Thank you both. xx
24 maart 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
Thank you for taking the time to leave us a review, Charlotte.
It's great to hear that you are happy with the service you're receiving from Lauren and Karen. We will be sure to pass your feedback along to them.
The Cathedral Hygiene Team
They came and cancelled my contract…
They came and cancelled my contract without even telling me due to a new prospective buyer for my business asking for a quote.
They disclosed personal details to this persons including how much I pay each month completely breaching data protection and my contract.
Obviously after this occurred I wanted nothing to with this despicable company do they’ve billed my 2k!
I look forward to seeing you in court. Trading standards and ICO are aware of this and it’s now being investigated.
Avoid!
18 maart 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
We're sorry to hear that you feel that way, Francesca.
Our area sales managers are fully trained on data privacy, and we will never share your personal details with a third party. We regret the misunderstanding that has occured on this occasion.
If you wish to make a formal complaint, please do email our head office directly.
The Cathedral Hygiene Team
Antwoord van Cathedral Hygiene
Thank you for taking the time to leave us a 5* review and for recommending our company.
We're glad to hear that your install went smoothly and that you're happy with the service you have received.
The Cathedral Hygiene Team
The experience with Cathedral Hygiene…
The experience with Cathedral Hygiene was quick and easy to set up.
Very helpful team, I would recommend them
17 maart 2026
Antwoord van Cathedral Hygiene
Thanks for your praise, Valerie, and for recommending our company.
It's important that people see the positive feedback from our customers, so we're grateful that you took the time to write a review.
We will aim to continue to offer you the best all-round service possible.
The Cathedral Hygiene Team
AVOID LIKE THE PLAGUE.
There's cleaner sanitary products than this company! They do not disclose full information of the contract terms! There's much more loyal companies out there. Reading their copy & paste responses to other negative reviews about the sales teams is utter drivel. Save your time, effort & especially your hard earned money & go with another company or better still, check out Amazon where there are DIY sanitary waste kits - a fraction of the price & so easy to use. Don't get stung like me. They do not care about small businesses at all.
9 maart 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
We're genuinely sorry that you feel that way, Brian.
We always aim for transparent communication by providing the contract terms in writing at the point of signing and providing a further copy once the contract has been processed in our office.
We are disappointed to read your view and would appreciate if you got in touch with us directly with more information about your experience so that we can look into it further.
The Cathedral Hygiene Team
Sneaky and Underhanded
Would advice to look for alternate companies would have put zero stars if it allowed me to
This company may have Hygiene in its name but then it stops there
dirty and underhanded tactics
poor service especially with needing repairs
please read contract especially the extra small print
( Sneaky )
11 maart 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
We're very sorry to hear that you feel that way, Charlie.
We always aim to provide a high quality service including repairs and replacements where appropriate.
We would encourage you to contact us directly so that can look into this issue further.
The Cathedral Hygiene Team
Excellent customer service from Gareth Hitchcock
Gareth Hitchcock could not have been more helpful. He made the whole process easy and straightforward, explaining everything clearly along the way. Thanks to his professionalism and support, everything was bought to a satisfactory conclusion. I really appreciated the excellent customer service.
26 februari 2026
Antwoord van Cathedral Hygiene
Thank you for your kind words, Lisa. We appreciate you taking the time to leave us a 5 star review.
At Cathedral Hygiene, we aim to provide excellent customer service to ensure everything is transparent and clear for our customers. So we're glad to hear that Gareth was able to make the process easy and straightforward for you. We will be sure to pass your feedback along to him.
The Cathedral Hygiene Team
Quickly responded to my enquiry
Quickly responded to my enquiry, friendly and efficient
26 februari 2026
Antwoord van Cathedral Hygiene
Thank you for your 5* review Marion. We appreciate you taking the time to write a review for our company.
We're very glad to hear that you found our service to be friendly and efficient. Please do get in touch if you have any further enquiries.
The Cathedral Hygiene Team
Warning to small businesses
We used this well known company for our sanitary waste services, unfortunately we didn't read the 1 star reviews on here or Google before signing up. We strongly recommend that any potential small businesses do this before agreeing anything, the sales team do NOT inform you of the T's & C's of their contracts. We were unknowingly auto-enrolled into a new contract, having to pay to get out of it. as we didn't give THEM 3 months notice. Read other reviews to see this is a very common trick pulled on people.
3 februari 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
We're very sorry to hear that you feel this way.
Our team is fully trained to clearly explain contract and cancellation terms, and they are outlined in writing in all agreements. We regret any confusion in this instance.
We take feedback like yours very seriously. Please feel free to contact us directly if you'd like to discuss this further.
The Cathedral Hygiene Team
Very quick to help
Very quick to help. Sorted contract I needed at right price straight away.
20 februari 2026
Antwoord van Cathedral Hygiene
Thank you so much for kind review, Sophie.
We're happy to hear that we were able to help you quickly and provide you with the right solution at the right price. We appreciate you taking the time to leave a reply and look forward to being your hygiene provider.
The Cathedral Hygiene Team
Helpful and efficient service
Helpful and efficient service from Liam at Cathedral Hygiene once again, thank you!
4 februari 2026
Antwoord van Cathedral Hygiene
Thank you for your 5* review, Graham.
We're glad to hear that you found our service helpful and efficient. We will make sure to pass your feedback to Liam. Do not hesitate to get back in touch if you have any further queries.
The Cathedral Hygiene Team
Gareth came back to me very quickly and…
Gareth came back to me very quickly and efficiently and sorted what i needed and was very polite and helpful
27 januari 2026
Antwoord van Cathedral Hygiene
Thank you for taking the time to write a 5 star review for our company.
We're glad to hear that Gareth was able to help you with your enquiry. We will be sure to pass your feedback along to him.
The Cathedral Hygiene Team
i have dealt with Linda for many years
i have dealt with Linda for many years, always quick to deal with any issues. always helpful, nothing is a problem. would highly recommend.
23 januari 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
Thank you for taking the time to leave us a review, Colin.
We're very grateful for your continued custom and are pleased to hear that you would recommend us. We will make sure to pass your feedback on to Linda - she will be delighted.
The Cathedral Hygiene Team
Do not sign anything with this company…
Do not sign anything with this company and always read the small print. We are a four star award winning independant hotel in Scotland. I unfortuantely was also misled by the sales rep who turned up at our premises without a prior appointment and unannounced. I told her I was too busy but her reluctance to leave and forthrightness made me stupidly sign documents in haste and in good faith. She did not make me aware about renewing for a further 5 years and the terms and conditions. I would never of agreed to this. The paper I signed has such a small print. To come out of contract they require £1800 penalty payment.Unfortunately, the hotel is stuck with dealing with such a dishonest company as legally I cannot do anything because I signed. I absolutely agree with the many other negative reviews about this company and do also wonder how many of the reviews are genuine??. If you are looking for a reliable honest hygiene company then support your local companies NOT these corporate brands ( their ethos is far from a family run business as they advertise). Appaulling!
For information, it is not a legal requirement ( even though Cathedral tried to say otherwise) to have sanitary bins via any company as long as you provide your own bins and dispose of the items in a sanitary, lawful and hygienic manner.
15 januari 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
We are very sorry to hear that you were unhappy with your experience with us.
Our area sales managers are fully trained to clearly explain the length of the contract before signing. We also confirm this by providing a physical copy of the contract after it has been processed internally. As a company, we do offer contracts on a sixty-month term with the benefit of a fixed price for the length of your term.
If you have not already done so, we would encourage you to contact us directly so that we can investigate this further.
The Cathedral Hygiene Team
If you are looking to enter a contract…
If you are looking to enter a contract with Cathedral Hygiene, I strongly recommend you read ALL the small print while the representative is with you before signing anything. They automatically renew contracts for 5 years with no communication if you don’t provide 3 months written notice, even if its within the initial contract period and the new period hasn’t started.
12 januari 2026
Review zonder uitnodiging
Antwoord van Cathedral Hygiene
We're sorry to hear that you were unhappy with your experience with us, Julie.
We aim to make our contracts clear by providing the terms and conditions in writing at the point of signing, and an additional copy in the post after the agreement has been processed in our office. Our sales managers are also fully trained to clearly communicate the terms of the contract before any agreements are made.
We apologise if you felt this was unclear on this occassion. We would encourage you to contact our head office directly, if you have not done so already, to see if there is anything we can do to repair the relationship.
The Cathedral Hygiene Team
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