There are a number of issues: user interface is not great and rather clunky. Portfolio does not show % profit or loss on a position let alone annualised profit or loss per transaction under making up... Toon meer
Bedrijf heeft geantwoord
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Provide a more complete financial service. The shares list needs to be more complete. Also add more products like futures, forex and other derivatives. Maybe link to Yahoo finance and other service... Toon meer
Bedrijf heeft geantwoord
I tried to open an account in Moneybase and they closed my account before it was even opened. In the livechat they told me my account was beyond their risk limit. I do not understand what kind of risk... Toon meer
It is good, very fast but the older system was better. It Contained more information. Furthermore it would be helpful if research reports are made for every equity on the stock exchange especially in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CCTrader was an award winning online trading platform launched in 2001.
Contactgegevens
I am not happy with the response time…
I am not happy with the response time of the support agent. Furthermore, after a payment was rejected as it was coming from my company, I was still not advised when I would receive the funds back in my company account. I also made another payment was my personal account which is still not processed. With all this hassle, yesterday I could not carry a transaction before the US market opened leading to a loss of income.
4 februari 2020
Review zonder uitnodiging
Antwoord van CC Trader
Hi Chris,
Thank you for your feedback. We apologise for the negative expereince and will be investigating the matter with the utmost urgency.
Someone will reach-out with some further info.
Thank you
Good experience and very good customer…
Good experience and very good customer care.
4 februari 2020
Review zonder uitnodiging
Antwoord van CC Trader
Hi Jeffery,
Thank you for your feedback. We'll make sure to pass it on to the team.
The only negative is commission fees.
4 februari 2020
Review zonder uitnodiging
Antwoord van CC Trader
Hi Keith,
Thank you for your review. We have a few things in the works so keep an eye out.
There are a number of issues
There are a number of issues: user interface is not great and rather clunky. Portfolio does not show % profit or loss on a position let alone annualised profit or loss per transaction under making up that position. Should ideally allow you to see the batches of purchases of each position when you drill down on that, e.g. a single equity showing the breakdown of the individual transactions related to that equity. No great way of judging performance. In addition there have been some issues with the latency on updating of pricing and therefore one does not trust it and has to use an alternative source for near real-time data.
31 januari 2020
Review zonder uitnodiging
Antwoord van CC Trader
Hi John Paul, thank you got your feedback. We'll certainly pass this back to the product teams for review and will do our best to improve the user experience.
Regarding the pricing issue, we'll look into this and reach-out via email to follow-up.
Excellent trading application
Excellent trading application. over 40 markets available to trade on, trades in various asset classes and has live prices + superb customer service. Recommended 100%
28 januari 2020
Review zonder uitnodiging
Antwoord van CC Trader
Hey Ian, thanks for the 5 stars and positive feedback!
A good way to track one’s own…
A good way to track one’s own investments
28 januari 2020
Review zonder uitnodiging
Antwoord van CC Trader
Hey Paul, thank you for your review and feedback.
Great interface and responsive support…
Great interface and responsive support whenever minor glitches cropped up.
28 januari 2020
Review zonder uitnodiging
Antwoord van CC Trader
Hey Andrew, thank you for the 5 stars and appreciate the feedback.
It is good
It is good, very fast but the older system was better. It Contained more information. Furthermore it would be helpful if research reports are made for every equity on the stock exchange especially in case of new IPO.
26 december 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hi Adrian,
Thank you for your feedback, we'll pass this on to the product teams and see how we can carry on building a better experience.
I give full marks for the CCTrader and…
I give full marks for the CCTrader and other services offered, including portfolio, and statements of accounts. However, I have noted the introductions of a Eur 25 on IPO, which are usually offered for free.
18 december 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hi Joseph,
Thank you for your feedback and kind words. There is a charge of €25 in the case of local IPO transactions for non-nominee (certificated) applications.
Should you purchase in future under nominee, the fee is zero.
Hope this helps and thank you again.
Truly satisfied with the service
Truly satisfied with the service
Wish all the management and staff a happy christmas and a healthy new year
18 december 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hey Joseph, thanks for the 5 stars and kind comments. Wish you a Merry Christmas and Happy New Year 🎄✊
Great trading app
I have used this app for years now. Great 247 customer service and a wide selection of investments available. Pricing is transparent and reasonable.
I use the app to buy and sell investments and to convert from one currency to another. Deposit and withdrawals are easy to do in app.
The execution of stock trades is instant and the execution is real market, there are no wide spreads like some other platforms. The stocks are real stocks not cfd’s.
I would like to see funds supported from the mobile and when i asked their customer support informed me this is coming soon. It would also be nice to be able to use the app when offline.
4 december 2019
Review zonder uitnodiging
Antwoord van CC Trader
🤩 Thanks for the 5 stars and glad you are having a good experience with the platform. Funds should be coming out soon enough and we'll make sure to let you know 🙌
Great app!
Great app, gives you the opportunity to monitor your investments and make your trades whilst being on the go!
26 november 2019
Review zonder uitnodiging
Good app but takes long to load
Good app but takes long to load. News are obsolete. Generally positive though.
26 november 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hi Sandro,
Thank you for your review. This has been passed to our product teams and we'll be rolling out some improvements to address the speed issues some users are experiencing.
Great customer support
I usually find cc trader quite good for trading needs however i had an experience where i bought 400eur worth of sek shares and the system registered this at 4000eur instead of sek which led to my balance going to a -5k negative balance as the share price increased. After contacting there customer care i was informed it was a techical issue which is being resolved but cnt tell me when it would be resolved... this was very upsetting however to be fair their customer support contacted me with a few minutes to tell me it was resolved
25 november 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hi Jon,
Thank you for your feedback. Indeed we did have a small issue with the app at the time of your transaction which was resolved as soon as we were made aware. Unfortunately these things happen from time to time and hope it did not tarnish your overall experience with the app.
Very good stock broking platform
Very good stock broking platform with transactions done immediately during stock exchange hours.
Needs some updating regarding security like using a two-way confirmation for logging like in other online stores especially in the mobile mode.
Also an investment analysis feature of each stock in the list could be a better addition like the one in Simply Wall Street site.
25 november 2019
Review zonder uitnodiging
Always satisfied with customer service…
Always satisfied with customer service and efficiency
22 november 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hey Francis,
Thanks for the positive review.
It's fine but could be better
It's fine - the app - but obvs need to be further developed to provide functionality in line with other direct investing platforms. Such as showing daily profits/losses rather than just the total since the investment was made.
22 november 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hi Craig,
Thanks for the feedback, we'll be sure to pass this onto our product teams.
excellent platform
excellent platform
prompt service
great support
22 november 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hi Carmel,
Thank you for your kind comments.
More financial services
Provide a more complete financial service. The shares list needs to be more complete. Also add more products like futures, forex and other derivatives.
Maybe link to Yahoo finance and other services to provide information on products.
Other platforms have drastically reduced charges or completely eliminated them
22 november 2019
Review zonder uitnodiging
Antwoord van CC Trader
Hi Victor,
Thank you for your detailed feedback. We are working on a number of improvements which will be released in the coming months and will give a much better experience overall. You valuable feedback has been passed on to the product teams.
Antwoord van CC Trader
Hi Michael,
Thank you for your feedback and we apologise for the negative experience. Our teams work hard to deliver the best in-app experience possible and sometimes we do fall short, in this case the price of trades.
I can guarantee we are working on improving the structure of these fees and hope we can count on your support in the future.
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