Fantastic service throughout. Cant complain. Very competitive pricing too which surprised me! I paid for stem cell collection with cells plus, they extracted 22 out of about 70 which im told is not ba... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We thought this was a leading company for stem cell storage but expect a price hike after you’ve agreed your cost structure. Page 13 of your agreement says so!! My son is 9 months old, so they didn’t... Toon meer
Bedrijf heeft geantwoord
The service was easy to use, Verity our main point of contact carefully explained how everything worked, answered all our questions and helped us through the admin to get everything in place for the c... Toon meer
Bedrijf heeft geantwoord
We have been dealing with Cells4 life for the last 6 years. Their timeliness and customer service is simple impeccable. Very supportive and kindly spoken staff. Importantly, what they do is genuinely... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Cells4Life is a private stem cell bank based in the United Kingdom.
Contactgegevens
Albert Drive, RH15 9TN, Burgess Hill, Verenigd Koninkrijk
- cells4life.com
4,4
Uitstekend
132 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Everyone is very professional
24 augustus 2023
Antwoord van Cells4Life
Thank you for your glowing review of Cells4Life, Deepak! We are delighted to hear about your positive experience and very grateful for the wonderful comment!
They are just after money.
My wife and I decided to preserve blood sample for our new born. During her pregnancy she has gone through a lot and adding on to it Cell4Life made it worse. They informed us that our sample has been contaminated and they sent us 2 letters to be signed by us. Both the letters was telling us about the sample has been contaminated and they want us to decide whether we can keep it or not.
I believe its Cell4Life responsibility to update us about the pros and cons of preserving contaminated sample which they did not. Despite asking them they did not help us out, we even tried asking our GP and they told us to get in contact with Cell4Life as they are providing the service so they should know better. I firmly believe, we should be properly advised whether it's safe to preserve the contaminated sample or not as we were paying £3000 for the service.
We believe that if we are paying for any service we should get benefit out of it not to just end up paying it and then wasting our time.
Only thing they were good at was to pressurise us to sign on either of the letter and pay them.
I never want to leave any negative comment as I know every company is working hard to succeed but I was hopeless this time.
2 mei 2023
Review zonder uitnodiging
Antwoord van Cells4Life
Sometimes, uncontrollable factors during birth can lead to a sample being contaminated. This is an unfortunate reality of biological processes - we do our best to minimise the risk of contamination. However, it is not possible to eliminate this completely. Of course, we understand how disappointing this will be for you.
Whilst we provide information on the potential implications of contamination for the usability of a sample, it is impossible to provide definitive advice on whether you should store it or not. We also recommend that you seek advice from an independent medical professional. Based on the information you receive, it will always remain your decision as to whether or not you wish to keep or destroy a sample. In the event that you choose not to store, we refund the processing, testing and storage of the sample - you do not pay if you request that the sample be destroyed.
We are sorry that you feel the information you received was insufficient and are always happy to have further discussions with you to help clarify your decision.
Antwoord van Cells4Life
Thank you, Bogdan, for taking the time to review Cells4life!
At Cells4life, we work hard to make sure our customers have a great experience each and every time they use us – thank you for recognizing this effort. Your positive feedback is truly appreciated!
Antwoord van Cells4Life
Thank you for taking the time to leave your review, Jade! We're overjoyed to hear that you had a great experience with Cells4Life.
I’m happy with everything so far by…
I’m happy with everything so far by cells4life. However the phlebotomist could have been nicer. I have my bloods taken at least once a month by my Gp nurse and thinking she was a phlebotomist I thought she would be gentle but it HURT! My regular nurse is gentle so I know it can be less painful.
2 augustus 2023
Antwoord van Cells4Life
Thank you for leaving us a review, S K. I'm so glad to hear that overall, you're satisfied with your experience with Cells4Life.
I am very sorry to hear that you found the collection of your blood sample uncomfortable. We will also pass this information to the phlebotomist.
Thank you for choosing Cells4Life.
I’m a pharmacist and I insisted on…
I’m a pharmacist and I insisted on storing my baby’s stem Cells. After a lot of research I chose Cells4life because they are accredited and equipped to chorionic Villi towards hereditary diseases. They are very professional and very explanatory. They were very fast and professional when taking the box of stems cells from The hospital directly to England. Definitely recommended.
24 april 2023
Review zonder uitnodiging
Antwoord van Cells4Life
Thank you for your wonderful review, DrJoanna Francis! We appreciate your taking the time to provide us with feedback and are delighted you chose Cells4life for storing your precious baby's stem cells!
I'm very happy
12 juli 2023
Antwoord van Cells4Life
Thank you so much for your review, Do Thanh Le! We are delighted to hear that you are very happy with Cells4Life. Our customer satisfaction is always our top priority, and we appreciate the trust you have placed in us.
Thank you again for choosing Cells4Life.
Antwoord van Cells4Life
Thank you so much, Ella, for taking the time to review us and giving a vote of 5 stars. We genuinely appreciate that!
The Cells4life team strives to provide the best customer service, and it's really humbling and encouraging for us to hear when we get it right. It was a pleasure being able to offer assistance in helping you find a solution.
We felt Cells4Life stem cells banking…
We felt Cells4Life stem cells banking process was quite straight forward and seamless - Good experience overall. There are quite few private and public providers in this space with different price ranges and services. Cells4Life has good track record on HTA (regulatory body) compared to other providers we looked at. Customer service team, nurse who accompanied us in hospital, collection team and laboratory team were all great and in sync making the whole process effortless from our experience.
20 juni 2023
Antwoord van Cells4Life
Thank you for providing feedback on your experience with Cells4Life, Vishnu. We are so proud to have offered you a seamless and straightforward stem cell banking process.
We strive to maintain a high standard when it comes to our customer service and team coordination, so we are pleased that was clear from your experience.
Again, thank you for being a customer of Cells4Life, and we hope that if you have more children in the future, you will consider us.
Antwoord van Cells4Life
Thank you so much for taking the time to review our services, Maitreyi. We are delighted to hear that you had an excellent experience and really appreciate your positive feedback. It is rewarding to know that our team was well-received and acted promptly to support you in whatever way was necessary.
We strive to provide the best possible customer service, please do not hesitate to contact us if we can provide any further assistance!
Great experience along Cells4Life
12 juni 2023
Antwoord van Cells4Life
Thank you for your five-star review, Lidia! We are thrilled to hear that your experience with Cells4life was a great one. We strive to provide quality service and support to each and every one of our customers and value your feedback. Thank you once again for your kind words.
Avoid at all cost
The most awful company to deal with ever, I truly regret choosing them. Everything was well until the day after the birth when they started to harass me with the calls claiming that the cord blood sample failed and I had to decide on the other package and it would be twice the price. The woman was so pushy and on purpose explained it in a very confusing way. Then, the same day I was harassed by multiple emails from that woman and other members of staff. Everything was explained so vaguely to confuse me even more so I sign up to their most expensive package. When the new package was finally agreed I’ve got to the bottom of those vaguely explained packages the payment instalments started to be taken on random dates in April & May. In June they have taken 2 payments not 1 which was not as per the agreed schedule of payments and was not authorised. So basically they stole the money from me! I’ve sent numerous emails but no one replies. The woman I dealt with who is supposed to be a senior member of staff and my main point of contact so far ignored all my emails regarding the unauthorised direct debit. I’ve copied other members of staff but no one replied either. I specifically requested a reply in writing not over the phone because I’m currently taking a legal advise with the intention of moving my cells & placenta from that awful company to a different bank. Don’t get fooled by them, everything is great until they have your cells/placenta and then they don’t care to even reply because they basically hold you ransom.
12 juni 2023
Review zonder uitnodiging
You will get locked into a 25 year contract.
You won't realize you will get locked up for a 25-year contract with no way to get out. The price gets increased every year without informing you, and there is nothing you can do. Be very careful and understand before you get into this. I repeat, it is a 25 YEAR contract with no way out!
1 mei 2023
Review zonder uitnodiging
Antwoord van Cells4Life
Krishna, we're sorry to learn you were unsatisfied with our recent price increase.
As outlined in your agreement, "Cells4Life reserves the right to increase the storage fee in line with the retail price index."
This is something we have only chosen to do once in the last 20 years.
We hope you can appreciate that any increase in price is a decision we take very seriously. Our aim is to make cord blood banking as affordable and accessible to our clients as possible. However, we must balance the financial needs of our customers against the ongoing financial viability of their stem cell storage.
If you have any questions, please don't hesitate to call us on 01444 873 950 to discuss any aspect of your storage and fees.
Thanks!
Cells4Life
Antwoord van Cells4Life
We appreciate you leaving a review! Thanks for taking the time to do so. Your feedback is important to us.
Highly recommend very good comunication…
Highly recommend very good comunication and excellent service 👏
17 mei 2023
Antwoord van Cells4Life
Thank you for choosing Cells4Life, Ioana. Hope your family is doing well!
Antwoord van Cells4Life
Thanks Emin. We're really pleased to read it was easy for you. Thank you for choosing Cells4Life!
Great service and trustworthy
Very comprehensive on the phone answering all of our questions and following up with comms. Also on the birth day the service was really good from the phlebotomist and everything was delivered safe and sound.
5 april 2023
Antwoord van Cells4Life
Thanks Ioannis. Thanks for choosing Cells4Life, and congratulations. Hope the family is doing well.
Highly Recommended
Clear communication and guidance. All interactions with a real human with real compassion for the individual; at no stage did this feel mechanical or like a transaction.
27 februari 2023
Antwoord van Cells4Life
Thanks Barri-Jon. Great to read about your positive experience - thanks for choosing Cells4Life, and congratulations. Hope the family is doing well.
10/10 service
Had a great experience from start to finish so far on this journey. The team are super helpful and always respond very quickly with any questions or queries. Literally can’t fault their service and knowledge. I will be recommending to all friends and family who want to take this route. Thank you!
5 december 2022
Antwoord van Cells4Life
Hello Maddie! Thank you so much for taking the time to leave such a kind review. Wishing you and the family all the best. Cells4Life team.
Great service
9 februari 2023
Antwoord van Cells4Life
Thank you for leaving us a kind review and for choosing Cells4Life.
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