Central Connect Reviews 

The buses are always, always am not even joking like always delayed. 2 to 4 minutes it's fine. But there is times that are delayed up to 30 minutes especially morning buses, once even the bus was more than an hour delayed, and sometimes, if not most of the times the buses that ere meant to show up just don't show up according to the time tables, the only reason am I giving it 2 stars it's because they are clean most of the time, and some drivers ate well mannered.

We stopped using the 61 bus in St Neots about 5 years ago when a Whippet driver refused to stop for my disabled wife to get off at her stop. They carried on to the next stop and she had to walk further, with her mobility walker, to get home. I wrote a complaint by email to Whippet, followed up a couple of weeks later, and I am still waiting for a reply. Fast forward to 14/6/25 and we used Central Connect to get home from the town centre after visiting the Armed Forces Day celebrations. Pleasant young lady driver, a smooth drive and dropped at the correct stop. Well done. We will start to use the 61 service again now.

I am currently sat on a Novus Direct Service from Leicester Train Station heading to Meridian Park. The comfort is terrible. The space between seat rows isnt enough for anyone over 5ft, the seat belt won't tighten, and the driver's throttle control is binary. I am being absolutely thrown around the bus. It's only a couple minutes late - seriously this driver needs to learn to drive smother. And to follow speed limits.

What is the point of central connect buses, they took over arriva routes but a lot of the time buses don't even turn up, I was on one their buses the other day and kept pressing the stop button but driver took no notice at all just drove pass where I should ve got off. This happened 3 times to other people as well, all I got from the driver was a grumpy look, TERRIBLE SERVICE!!!!

Very nice drivers most of the time, they have new buses but the 12 from Billericay to Wickford can be known to drive passed Billericay Railway Station leaving people behind for hours of or days when it the last service on a Friday evening.
I couple Friday’s ago it done exactly this and then as it was the last service until Monday morning I had no choice to get a taxi, emailed customer service and heard nothing they didn’t even answer the phone.

bus 20 from Epping to Harlow, today at 3:45 the driver (a lady with blond hair) just as I was leaving Epping station to get on the bus, he closed the doors in front of me, I had to take an Uber to the house where I paid £18, it's disrespectful to customers

Get the bus home from Epping every evening at about 17:35. One evening the bus driver was coming so i stood at the bus stop and signaled, however the bus driver looked and me and drove straight past, meaning i had to pay for an expensive taxi home. contacted customer service, took 4 emails before i got a very unhelpful response saying they have upheld my complaint and will speak to the driver and would offer me a free fair... (£2 doesn't cut it when my uber was £18) it states on their website that if they fail to provide their service (which they did) then they will reimburse you for your taxi, it has now been about 20 days i have sent 8 chaser emails and no response at all, worst customer service i have ever experienced, they simply do not reply or pick up the phone so i am at a loss, i will have to contact their parent company to get assistance on this. Very poor treatment of customers and members of the public who rely on this service.

Bus company is absolutely awful! The buses in North Weald never run on time, are always delayed or just don't bother to turn up! They have a 'Passenger Promise', where you can claim a refund for delayed journeys, however, emails are never actioned or responded to - it's just a joke! No point having a time-table as buses do not adhere to it. Still waiting for my refund from 26/9 & 22/10!!!