Je revois à la hausse l’avis que j’ai précédemment émis. L’entreprise Certified iq vient de créditer mon compte le 30/09/2024 du montant qu’elle avait débité le 13/09/2024, La loi permet d’ann... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
An update: l was able to finally contact the business and after sone pressure, which l do not feel l should of had to do l recieved a refund for the following 2 months, l paid for the first initia... Toon meer
Bedrijf heeft geantwoord
Initially thought it was free but was I willing to pay 50 cent .Now I’ve been made aware that after paying 50 cent people are getting monthly charges . I immediately went to Unsubscribe section where... Toon meer
Bedrijf heeft geantwoord
Good concept, not sure how credible it is. Listen, all the people crying over being charged £39.90 when they claim they didn't sign up for that. There's literally a tick box that says "confirm that I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our website offers various IQ tests designed by competent researchers. Each test is developed to assess specific cognitive skills such as verbal abilities, mathematical comprehension, visual capabilities, short-term memory, pattern recognition, analytical thinking, and spatial orientation. Our IQ tests are constantly updated and adjusted to maintain optimal accuracy and validity.
Contactgegevens
Verenigd Koninkrijk
- certified-iq.com
3,5
Gemiddeld
2K reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beware of the hidden fees
Beware of the hidden fees. I approved for the fee of £0.50 for the online IQ test but after 2 days I was charged £39.90 for a subscription which I never approved. I have contacted my bank and emailed Certified Iq for the refund. Hopefully I'll get it back soon.
UPDATE -
I requested a refund via both email and call and they refused to refund me. I got screamed at on the call, the customer service is extremely poor and rude. But on their contract it states that if you request a refund prior 14 days expiration, you're eligible for the refund. I've emailed them back with the screenshots of their own contract, hopefully will get the refund soon.
31 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Shria Maharjan,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Antwoord van Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Good experience
1 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Great design of the test
1 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Spent time doing the test (which you…
Spent time doing the test (which you are never made aware that it actually costs in the end) spent 0.50p to get my test results after spending all that time, nothing to most people.
Woke up this morning with £40 taken out of my bank account, absolutely misleading, nowhere was it clear that you are actually signing up to a subscription. I have no account on the website, I’ve received no email communication letting me know this is what I signed up for, at the point of putting my bank details in it mentioned nothing about this other than 50p, this is the basis of this website, scummy illegal behaviour. Do not help yourself to my money. You know damn well what you’re doing is misleading judging by all of the terrible reviews, this is a purposeful act done by yourself to trick people into taking their money, hoping they won’t notice.
Allegedly a free trail for 48 hours, why on earth would I pay £40 a month for an IQ results test?! No confirmation you’ve even signed up to a subscription so how are you supposed to cancel!! Misleading scam.
29 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Nikkole Armstrong,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Beware of hidden subscription
The IQ test is good, but be aware about the hidden charge.
Myself and my partner both done the test, and we were informed that we had to pay 50p for the result, so £1 in total. We had no issues paying this as we believed the website was legit. Two days later we were both charged £39.90 by Certified IQ as some sort of subscription. We have both contacted our banks and Certified Iq to inform them that we didn’t sign up to pay £39.90.
I hope this matter will be resolved and we will both recieve a refund, as it isn’t clear that you will be paying for a subscription.
29 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Amber McInulty,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
DO NOT USE - SCAM
Charge you 50p to find out your results which is annoying but i paid it, after looking at reviews, i discovered they start charging you £40 a month for no reason and with no warning luckily i cancelled. They will probably reply to this with a silly automated response and not actually address the issue. Fake 5 star reviews too. DO NOT USE
31 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Ryanzz,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Antwoord van Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
experience beyond expectation
It was an experience beyond the initially expected value proposition I had in mind. Would highly recommend.
30 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
wonderfully good
31 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Maninder Chawla,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
ATTENZIONE!!!
ATTENZIONE!!!
HO PAGATO 0,50€ PER VEDERE IL PUNTEGGIO DEL TEST. SUCCESSIVAMENTE MI HANNO ADDEBITATO 40€. HO CHIESTO IL RIMBORSO CGE DEVE ESSERE EFFETTUATO ENTRO 10 GIORNI. NE SONO PASSATI 8 E ANCORA NON HO RIAVUTO NULLA INDIETRO. NON DATEGLI UN EURO
22 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Salve Luca Bertaccini,
Ci dispiace di non aver soddisfatto le sue aspettative. La ringraziamo per il suo feedback, che ci permetterà di migliorare il nostro servizio.
Restiamo a sua disposizione dal lunedì al sabato dalle 8 alle 20 telefonando al numero 020 4587 5863 o inviando un'e-mail all'indirizzo contact@certified-iq.com. Riceverete sempre una risposta da parte nostra, quindi non esitate.
Il nostro servizio clienti rimane a vostra completa disposizione.
Vi ringraziamo per la vostra fiducia.
Cordiali saluti,
Il team di certified-iq
Antwoord van Certified Iq
Hello Bhagwant Singh Kaler,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Scam! Took extra money out my account 2 days later
DO NOT PAY FOR A CERTIFICATE WITH THIS COMPANY! It is a scam! After paying 50p for my certificate they started to take money from my account (£40) claiming I'd made a subscription which I had not. I have made a fraud complaint with my bank and they are reviewing this. Do not risk it. Not worth the hassle!
The company has replied that they are always at your disposal however I did send an email prior to my review but did not receive a response
27 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Ashling,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
They had a cute advert about an IQ test…
They had a cute advert about an IQ test with £0.5, and 3 days later I had the surprise to find that they had me subscribed to their Web page and charged me with £39.99 without my consent, abusive scam. I have never signed up for this and I don't recommend.
29 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Antwoord van Certified Iq
Hello Anmol Balani,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Beware
Beware, the moment you buy the 50p results you’re automatically subscribed into a costly contract without this being made clear anywhere.
Then to from bad to much worse as my card was hit by a major fraud attack a few weeks later, this site being pointed out as the only possible candidate.
Avoid.
26 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Hidden charge of £39.90
UPDATE: This is an update about a previous review I’ve posted on Certified IQ regarding a subscription fee charge that I was not aware of.
Roughly 2 weeks ago I went online and took an IQ quiz off Certified IQs website. After completing the quiz, I was taken to a page that notified me that I can get my result by paying £0.50 for the certificate. I had no issues paying such a small figure and believed the website was legit, so entered my card details to see the results. 2 days later I was notified by my bank that I paid £39.90 to Certified IQ as my first instalment of a subscription. I was shocked to say the least and contacted my bank to inform them that I didn’t sign up with certified IQ to pay £39.90, but was advised I should reach out to Certified IQ for a refund.
To make a long story short, I reached out to Certified IQ using their contact email on their website and after a few days was advised the money will be refunded.
I’m happy to say I’ve received a full refund and believe this confirms that Certified IQ is in fact a legitimate company.
I do recommend anyone using the website to read through the terms and conditions before paying for any certificates or before subscribing, as unfortunately, they do not make it clear from the start that the results of your IQ quiz isn’t free, nor is it very clear that you will be charged for a subscription when you do “sign up” to retrieve your results.
Apart from this inconvenience, I can say the quiz was challenging and did feel like a legitimate IQ checking test, and you do get an online certificate of your results. As such, I’ve amended my previous review to reflect my overall experience with the site.
I hope the company improves how it shares these important information regarding any fees that a user can be charged going forward.
13 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Lucien Rowe,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
SCAM OF A COMPANY
Scam of a company. Charges £39.99 for a subscription service you don’t even sign up to. Then when you try to phone, they refuse to reimburse you. I will be following this up until I get my money or I will take this further. DO NOT USE THIS SERVICE
25 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello George Robbins,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Paid 50p for the iq test and have re…
Paid 50p for the iq test and have re charged me twice £40. I contacted them asking why and no response. They charge u the fee of 50p to then take more money off of you with a hidden subscription & when you try to cancel it they don’t respond to let you. Dont pay for the iq test. Unless they refund me. I will be taking this a lot further and will be reporting this
25 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Tia,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
A SCAM!!
A SCAM!!! They give you a IQ test for £0.50 then hidden in the T&Cs they say that the payment comes with a monthly subscription of £40 a month!!! DO NOT USE!!!
24 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Isaac,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.