Certified Parts Reviews 

I recently had a frustrating experience with this website that I feel compelled to share. I placed an order, but despite my excitement, the item never arrived. After multiple attempts to contact customer service for assistance, I received no response. It’s disappointing to think I wasted both my time and money here. I would strongly advise anyone considering a purchase to proceed with caution. There are plenty of other reliable options out there, so save yourself the hassle and look elsewhere!

I very rarely review anything, but this company is crap.

I ordered my part several weeks ago and I still haven't received it. They've provided no tracking number, nor will they respond to customer service emails.

Don't waste your time with this company.

Ordered a part over 7 days ago, contacted the “Customer service” yesterday and today to get updates. Was told both times there was no update, both times they were pushing to refund the order, when I told them wanted the part I paid for and would keep checking for updates the car cancelled my order because I told him to do his job and get me the part I already paid for.

Ordered a month ago. Emails aren't answered. Calls go straight to voice mail.

I'm doing a chargeback with my bank to get money back.

Absolutely horrible experience. Don't try to save a buck going through them. It took over a month to ship the product. I did my research and had the exact part number I needed from the manufacturer. Their website indicated the interchange part was a fit, so I ordered. It took well over a month for the part to ship. I sent no less than 15 emails before I could get a reply, and a lot of phone calls. When I got someone on the line, it was the same guy every time. It felt like a basement operation. There was always a new story as to why the product hadn't shipped, including that USPS only allows them to ship so many packages per day and that they originally pulled the wrong product, but they caught the mistake and that delayed things. I wasted so much time and not having a functional appliance for that length of time was very problematic. When the part was no where close to the right size, they first blamed the manufacturer, then, blamed me for not doing my research. They charged me almost the full price of the product as my shipping fee and refused a refund. That may be the actual business model. Sell very cheap stuff that they know won't work, but make money off of the shipping of such components. Spend the extra money and go to a reliable source.

Called ahead - part was in stock.
I ordered right away, was told delivery in about a week….
Sent several messages never a response.
Cancelled order after 30 days.

They sent me the right part that I could not get anywhere else. It was inexpensive and was used as they said it was, but looks and works fine.

My 2008 Magic Chef Microwave has been a reliable companion for many years of service. It has had some issues over the years, but they were able to be resolved by local repair shops. Last year the Microwave's Cooling Fan and Light began failing to turn on when trying to cook something. The food or beverage would become warm, but since the Fan wouldn't turn on, I would stop cooking quickly so as not to damage the Magnetron. After a fair bit of investigation on the Internet I found what seemed like the issue : the Control Board was faulty. I ordered one from Ebay. It arrived with the Fan Relay snapped off the board. I then ordered a Board from Certified Parts. I installed the Board without any fuss and presto! The Microwave worked like new again!

I proceeded to use the Microwave happily for nearly a year. Unfortunately, the same problem has occurred once more. I contacted Certified Parts and spoke with Vahagn.

Wow! Great conversation! This is a man who really wants to do his best for his customers. Vahagn has a very personable style. He strikes me as a quintessential Armenian entrepreneur. Diligent. Hard working. Expressive. Conversational. He definitely knows Appliance Parts.

Vahagn said that the replacement Boards should last 10 years. He suspected that the Fan or Turntable Motor might be going bad and drawing too many Amps and overheating the Board. He also suspected that excess voltage might be the issue, with the Wiring Harness touching metal, drawing too much voltage and destroying the resistors.

Vahagn asked me to keep all my damaged Control Boards. He said if the replacement Board they're sending me fails in the next few years, even beyond the Warranty period, I should send them all the damaged Boards, they will figure out what is going wrong and they'll get things taken care of. As Vahagn said, "We got you."

I will be sent a replacement Board now and only need to pay the shipping. Very reasonable.

As we were talking, we exchanged some anecdotes and had a very interesting conversation ranging from the phenomenon of "Planned Obsolescence" in modern technology (Vahagn feels it is a result of the pursuit for more efficiency using lighter less durable parts, not necessarily actual greed), the advent of robots and the hopeful outcome of society becoming one of Artists and Creators instead of Laborers, AI is impressive but it doesn't have humanity's rebellious nature that strives to challenge and invent things, Star Trek showed us that mastering Patterns results in mastering manufacturing, Yerevan is one of the oldest continuously populated cities in the world, and Vahagn feels that Used Parts are the Modern Gold Mine where valuable commodities are being thrown away when there is still so much value to draw from them with proper knowledge and quality control.

Here is a Renaissance man of the Used Appliance Parts world. It's really great to see someone who loves their work and knows it deeply, and also has a wide ranging mind. I told Vahagn he strikes me as a "teacher" and that I hoped young people get to work with him, because he's the kind of boss who loves his work and would teach his employees happily.

Oh, and I have read reviews complaining about the Shipping Times. Vahagn actually addressed that very issue during our conversation. He said he was proud of the quality of the replacement parts they offered, but he recognized that they were not being consistent with getting their products shipped out as promptly as they would wish. He struck me as someone who took this deficiency very seriously and said that in 6 to 7 months he expected they would "have their ducks in a row."

Personally, I had no problems whatsover with shipping times of the Control Board I ordered in February 2023. It arrived on time and in perfect condition. I fully expect the same thing to happen with this new replacement Board they'll send out to me.

So, all I can say is that my experience with Certified-Parts has been stellar, and I would encourage everyone to count on them to provide high quality used parts with the knowledge to back them up. And, maybe have a little patience with shipping times. ; )

Cheers fellow DIY Appliance Savers from Landfills.

I placed the order early October for a part. Online said it'll be delivered within a week or two. After 4 weeks, I called them to find out what's going on only to find out they don't have the part. It's apparently defective and nobody bothered to let me know. Not using their service again.

I ordered a float switch gasket for my dishwasher on Oct 1,2023 and it arrived on Oct. 13,2023. Certified Parts emailed me with a tracking number a couple days after I placed the order. The part only cost $5 (including shipping!) instead of $38 + shipping that every other place charges for this tiny rubber gasket. It's literally the size of a quarter but I guess since it's an old dishwasher these other places can charge what they want. Thank you Certified Parts!

The order was placed 18th March, finally received confirmation-that the order was received on Apr 5. The delivery started Apr 10th and received today-Apr 27. More than 2 weeks. It is the correct part, but although it states it is a refurb, I didn't expect it to be dirty!? It is a dishwasher filter, and still has the debris from the previous dishwasher!!! Thoroughly disgusted. I contacted the company last week as the shipping was taking so long, but to date there has been no response.