I buy a personalised calendar every year for a family Christmas present. Christmas 2025, I order the calendar, spending a considerable amount of time choosing pictures for the next 12 months. When the... Toon meer
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Lees wat reviewers zeggen
I've been using CEWE for many years and even though their prices have increased significantly, I have stuck with them because of the quality of the books. I do wish they would bring back discount offe... Toon meer
I made photo books for the children leaving our national school to go to secondary as a reminder of their national school days and they turned out beautifully. I am very pleased with the quality and... Toon meer
I recently created a boxed Wedding Album gift for my niece. CEWE album was top class, the quality, service & price was beyond my expectations. I loved all the choices of design, colour, print etc whic... Toon meer
Bedrijfsgegevens
Over CEWE
Geschreven door het bedrijf
As Europe's leading photo printing company, we're passionate about turning your most precious photographs into beautiful, high-quality printed pieces.
Our lab utilises the most advanced techniques, combining years of in-house experience with photographer-approved print processes and materials to create the premium CEWE PHOTOBOOK, Wall Art, Calendars and more.
Home to the award-winning CEWE PHOTOBOOK, which transforms your images into a stunning storybook of memories.
Contactgegevens
Verenigd Koninkrijk
- 0330 912 2113
- info@cewe.ie
- cewe.ie
4,3
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent turnaround time and very…
Excellent turnaround time and very impressed with the print quality
16 december 2024
Very disappointing
I placed my order on 10 December 2024. It should have been delivered between 18 and 20 December 2024. It was supposed to be a Christmas gift. Unfortunely to date, I have not received my order. No contact from CEWE to explain the situation or simply say sorry.
10 december 2024
Antwoord van CEWE
Dear Kate
We are sorry to hear that you have still not received your order.
I have checked your correspondence with my colleague and can see that on 20.12.2024 we let you know that due to the issues the port in Holyhead faced from Storm Darragh, AnPost had to secure alternative routes. We are now seeing work being delivered, but they still have a backlog which needs to be cleared.
However, recognise that the time this has taken to reach you is unacceptable and have therefore issued a full refund for you. Please accept our apologies for any upset or inconvenience this may have caused.
Thank you for your understanding.
Kind Regards,
Mya
Customer Service Support.
I haven't recieved my parcel which was…
I haven't recieved my parcel which was ordered dec 7th and was hoping to give as a Christmas present
5 december 2024
Antwoord van CEWE
Dear Louise Duggan
We are sorry to hear that you have still not received your order.
Unfortunately, due to the issues the port in Holyhead faced from Storm Darragh, AnPost had to secure alternative routes. We are now seeing work being delivered, but they still have a backlog which needs to be cleared.
We recognise that the time this has taken to reach you is unacceptable and have therefore issued a full refund for you. Please accept our apologies for any upset or inconvenience this may have caused.
Thank you for your understanding.
Kind Regards,
Mya
Customer Service Support.
Great result just take your time
It is difficult to gauge how the finished product will come out when you are doing it on a laptop. However we took the chance put the information together and when the finished product did arrive we received something that was much better than we were expecting. I would recommend it it does take time but if you are patient you will easily overcome any of the issues with placements of photos etc. I did try some other apps but I found this one the best by a mile.
14 december 2024
I absolutely love my new calendar for…
I absolutely love my new calendar for 2025, great quality and fast delivery. I can truly recommend this service.
14 december 2024
Antwoord van CEWE
Dear Tom Hogan
We are sorry to hear that you were not completely satisfied with our service.
Unfortunately, due to the issues the port in Holyhead faced from Storm Darragh, AnPost had to secure alternative routes. Although this work has now been delivered, they did have a backlog which took longer to clear.
While the storm was out of our control, we understand how receiving your order late must have been frustrating, and for that, we sincerely apologise.
Thank you for your understanding.
Kind Regards,
Mya
Customer Service Support.
Product surpassed expectations
Product surpassed expectations. Design templates easy to use. On time trouble free delivery. A question I posed was answered promptly and helpfully.
11 december 2024
Was delighted with my album.
Was delighted with my album.
Photos were of high quality, speedy delivery, extremely happy with the wedding album.
The numerous choices of page format gave the wedding album a unique feel. Was so happy with the end results.
10 december 2024
Highly recommend
Website it's easy and simple to use, high quality products fast delivery, customer service responded fast. Highly recommend
11 december 2024
Not an everyday type of gift really personal
Its such an unusual but personal gift....really good.
9 december 2024
Well structured, easy to use and beautiful result
Laying out the photo book was easy, very personal and resulted in a greatly appreciated gift. Load photos, keeps track of usage and simply organise using or adapting predefined layouts which adds greatly to professional looking result. In built warnings of insufficient photo quality guarantees satisfied customers. Tracked delivery on time!
7 december 2024
1 star given as still haven’t received…
1 star given as still haven’t received my order.
7 december 2024
Antwoord van CEWE
Dear Mick,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances related to the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
To resolve this issue, we can arrange either a reprint of your order or a full refund. Please contact our customer service team using one of the methods listed below so that we can promptly address the situation and provide a satisfactory resolution for you.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
I did not get my order 😭
6 december 2024
Antwoord van CEWE
Dear Sharon,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances related to the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
To resolve this issue, we can arrange either a reprint of your order or a full refund. Please contact our customer service team using one of the methods listed below so that we can promptly address the situation and provide a satisfactory resolution for you.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
Placed order on 4th December still…
Placed order on 4th December still haven't received today is 26th December
4 december 2024
Antwoord van CEWE
Dear Paul,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
As requested, we have processed a full refund for your order. Thank you for your understanding and patience in this matter. If there is anything else we can do to assist you, please do not hesitate to reach out.
Kind Regards,
Gabriele
Paid extra for shipping
Paid extra for shipping - its now over 5 days late and never got it, shocking service!!!! Avoid.
EDIT: I asked for an update via email and I'm still waiting that's just bad customer service!!! No storm effected an email reply!!
18 december 2024
Review zonder uitnodiging
Antwoord van CEWE
Dear Darren,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
Unfortunately, we are limited in how we can assist without more details about the order. We encourage you to get in touch with our customer care team using one of the contact methods provided below. We’re here to assist you and resolve the issue.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
I had paid extra for express shipping
I had paid extra for express shipping, however it still didn't come in time, and didnt come within the time they said it would.
17 december 2024
Review zonder uitnodiging
Antwoord van CEWE
Dear Customer,
We apologise for the delay you experienced in receiving your order. Due to unforeseen circumstances caused by the recent storm, the courier service encountered delays that were beyond our control. We understand how frustrating this must have been for you, and we deeply regret any inconvenience this may have caused.
Unfortunately, we are limited in how we can assist without more details about the order. We encourage you to get in touch with our customer care team using one of the contact methods provided below. We’re here to assist you and resolve the issue.
Telephone: 0330 912 2113
Email: info@cewe.ie
or
Live Chat
Kind Regards,
Gabriele
Great
Great , efficient service, beautiful calendar which I LOVE ❤️❤️❤️Will definitely order again. Thank you
1 december 2024
Ye cut the heads off people in some of…
Ye cut the heads off people in some of the photos.
On the plus side ye gave me a full refund.
Question...do ye not check the photos before ye send them out ?
19 november 2024
Antwoord van CEWE
Dear Geri,
We are sorry to hear about the design error with your order. We understand that this issue may have caused frustration, and we apologise for any inconvenience caused.
However, upon reviewing your order, we have identified that the error was not a production fault. The order was printed as per the read-only file that you had submitted to us.
Such errors are not recognised by our system due to the design process of our products being completely customizable, we will assume the design chosen is deliberate. Nonetheless, please rest assured that you are covered by our 100% satisfaction guarantee
Kind Regards,
Gabriele
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